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Millwork finish specialist
Atlanta business Millworks, Inc. - Atlanta, GAThe finish professional, with minimal supervision, performs finishing instruction, application and sprucing of components and minor restore and contact-up work in a safe, clear and arranged work area accordin...study extra ▶
sales & marketing associate [ENTRY LEVEL + PAID TRAINING]3MP Atlanta, Inc. in Decatur, GA, u . s . a . - eight days agoApply now to work with certainly one of Atlanta's fastest growing consulting corporations! DESCRIPTION : Entry level ... journey. The individual will need to have an excellent student mentality and be capable of be triumphant in ...
wood worker for protection, South AtlantaCruickshank, Inc. in Atlanta, GA, united states of america - 8 days agoJob Description Use your expertise and event in a job that you would be able to work until you retire. Have diversity day by day. Atlanta primarily based GC needs carpenter to make repairs in retail outlets located in the ...
income Rep w/ practising supplied in income & Communications | Entry Level3MP Atlanta, Inc. in Atlanta, GA, us of a - yesterdayApply now to work with considered one of Atlanta's quickest starting to be consulting firms! DESCRIPTION : Entry stage ... requirements (0-6 years adventure in right here): * strong verbal, interpersonal and listening ...
consultant & training teach -- Entry stage FTAGI Atlanta in Atlanta, GA, u . s . - yesterdayJob Description representative & working towards instruct -- Entry level feet Get journey in areas of revenue ... AGI Atlanta is trying to find inspired and bold candidates to be part of their transforming into enterprise. they have ...
paying for evaluation / TemporarySwift Staffing - Atlanta, GA in Atlanta, GA, country - 5 days agoLean and / or six-sigma event favourite. * advanced knowledge in Excel and entry, versed in ... we've been in the Atlanta, GA area in view that 2013 and their enterprise continues to grow. we've a few ...
Senior Accountant (consolidations), Atlanta, GA to $75KEmployment Atlanta in Atlanta, GA, us of a - 3 days ago... ledger adventure. magnificent opportunity for someone transitioning out of public accounting ... Description fashionable Atlanta company workplace
container service TechnicianAtlanta office technologies, Inc in Atlanta, GA, us of a - eight days agoJob Description Atlanta office applied sciences, Inc. (AOT) is a brand new world-category business that ... They are searching for skilled multi-feature gadget/copier technicians. The surest candidate ...
affiliate income supervisor TraineeFire Inc Atlanta in Atlanta, GA, usa - 9 days agoBachelor's diploma or relevant equal event * 1-3 yr(s) work or internship event ... Atlanta is a advertising enterprise based out of Atlanta, GA. They specialise in outsourced revenue and client ...
project Accountant (development), NW Atlanta, GA to $50KEmployment Atlanta in North Atlanta, GA, country - 6 days agoTimberline application adventure also a plus. Description widespread Atlanta company workplace
customer service/Receptionist/AdminHigh volume Tree business in Atlanta, GA in Atlanta, GA, u . s . - 4 days agoPrevious adventure within the box a plus, however now not required company Description we're a high extent tree company focusing on tree elimination/pruning/really good treatments in Atlantaand surrounding ...
software help FOR THE core OF MISSION INNOVATION IN ATLANTA GAGLOBAL NONPROFIT in Atlanta, GA, us of a - 10 days agoATLANTA Description simple aim: The primary responsibility of this position is to aid the ... minimum three years of administrative secretarial event, ideally being dependable to more than ...
MD/DO time-honored observe drugs – Atlanta, GALogistics fitness Inc. in Atlanta, GA, country - 10 days agoThis position can be based mostly in Atlanta, Georgia. This place is predicted to be full-time ... outdated VA or compensation examination experience is a plus, but not required. MD/DOs will probably act as ...
Optometrist (OD) - VA disability Examinations - AtlantaLogistics health Inc. in Atlanta, GA, us of a - 10 days agoThis position is full-time in Atlanta, GA. outdated VA or compensation examination event is a plus, but no longer required. A present state of Georgia license is required for this position. company ...
Salesforce Administrator- Atlanta, GA-$90k- Full BenefitsMason Frank foreign in Atlanta, GA, usa - 5 days agoSalesforce Administrator- Atlanta, GA-$90k- Full BenefitsA Mason Frank client in Atlanta is looking for an event Salesforce Admin with development adventure. They need a person who's passionate ...
Salesforce Admin-Atlanta, Georgia-$80k-Paid ParkingMason Frank foreign in Atlanta, GA, us of a - four days agoSalesforce Admin-Atlanta, Georgia-$80k-Paid ParkingMy customer discovered in Downtown Atlantais at present hunting for an skilled Salesforce Admin to be part of their business in a full-time place. This ...
RN - Emergency Room (9420) - located In ATLANTACross nation TravCorps in ATLANTA, GA, united states of america - 2 days agoAt Least 1 12 months of contemporary Acute Care experience * ASN, BSN or MSN Required brand new Atlanta combines Southern attraction with a robust multi-cultural learning as a result of its tremendous population originally from ...
RN - OR (8204) - determined In ATLANTACross nation TravCorps in ATLANTA, GA, u . s . a . - 5 days agoAt Least 1 yr of contemporary Acute Care event * ASN, BSN or MSN Required trendy Atlanta combines Southern charm with a robust multi-cultural studying as a result of its gigantic inhabitants originally from ...
actual Therapist (PT) - domestic Care South AtlantaeSpan Healthcare in Atlanta, GA, u . s . a . - 3 days agoSouth Atlanta, GA we're at present. in the hunt for a professional and caring actual Therapist with 1 years adventure who enjoys working in a house health. atmosphere to be part of their team within the South Atlanta,GA ...
actual Therapist (PT) - domestic Care North AtlantaeSpan Healthcare in Atlanta, GA, u . s . - 3 days agoNorth Atlanta, GA they are at the moment. looking for a professional and caring actual Therapist with 1 years event who enjoys working in a house health. atmosphere to be a part of their crew within the North Atlanta,GA ...
assist Desk / call core / application & Hardware / Work At HomeManpower - Atlanta, GA in Atlanta, GA, us of a - 5 days agoExperience with computing device and/or online utility and/or tax software . additional particulars: * Contract size: temporary * First Shift: 8:00 am – 5:00 pm (Monday – Friday) * vicinity: do business from home
call CenterExpress Employment authorities- Atlanta, GA in Atlanta, GA, u . s . - 6 days agoJob Description They are searching for experienced call middle specialists with miraculous attitude and customer carrier talents. have to be capable of handle excessive volume, multi-assignment and latest items in a ...
Full Time W2 statistics Scientist local to AtlantaiSymmetry in Atlanta, GA, us of a - 7 days agoThe anticipated length of the undertaking(s) in Atlanta is 12-18 months, or unless the next contract ... strong event with Python peculiarly statistical and visualization librariesExperience with ...
cook 1 $11.00 p/hrOpen Hand Atlanta in Atlanta, GA, united states - 6 days agoEDUCATION and/or event high faculty diploma or widespread schooling diploma (GED) and suitable analyzing abilities. 2-12 months degree from an approved institution in Culinary Arts favorite. LANGUAGE ...
Digital services income chief, North the usa (big apple, LA, Chicago, Atlanta, Toronto)Honeywell in Atlanta, GA, united states - 10 days ago... Chicago, Atlanta and Toronto). Honeywell constructing solutions (HBS) is a strategic enterprise unit ... you're going to utilize your experience within the utility, constructing capabilities, application as a provider (SaaS ...
Emergency medical Technician - Atlanta Operations (Full-Time)Grady fitness system in Atlanta, GA, country - 7 days agoWhether you've got decades of experience or are within the early ranges on yourEMT profession, that you could discover a profitable position at Grady! summary. The Emergency medical Technician - Atlanta Operations ...
attempting to find Senior Oracle BRM Developer in Atlanta, GASoftware experts Inc in Atlanta, GA, united states of america - 6 days agoAtlanta, GADuration : 06 months Contract with possible extension position summary Description:The ... wide experience in architecting Infranet programs, imposing and customizing billing ...
RN / Emergency Room (9424) - determined In ATLANTAMSN go back and forth Nursing in ATLANTA, GA, usa - 4 days agoAt Least 1 year of contemporary Acute Care journey * ASN, BSN or MSN Required scientific Staffing network shuttle has an opportunity in Atlanta, GA for a Emergency Room go back and forth Nurse. For over 21 years ...
RN / operating Room (9449) - observed In ATLANTAMSN travel Nursing in Atlanta, GA, united states of america - four days agoAt Least 1 12 months of contemporary Acute Care experience * ASN, BSN or MSN Required clinical Staffing network commute has a chance in Atlanta, GA for a operating Room shuttle Nurse. For over 21 years ...
extremely good place for CDL classification A Truck Driver- Atlanta GAAccu-Wright, Inc. in Atlanta, GA, u . s . a . - 7 days agoAccuwright, Inc. h as a right away need. for category A Truck Drivers out of Atlanta, GA, Nashville ... They are trying to find Drivers with at least 2 years driving experience. they are offering excessive pay ...
SAP basis solution Architect - Atlanta, GA. #23844R121 in Atlanta, GA, u . s . a . - four days agoAll work can be finished on-site in the Atlanta, GA area. here is an all-inclusive undertaking and no ... skills:15 years of SAP basis administration and designDemonstrable experience with answer ...
Wireline challenge manager in Atlanta GAFusion options, Inc. in atlanta, GA, usa - 5 days agoLooking for somebody who's PMP certified in addition to has huge journey with wireline community deployment initiatives. region: Atlanta, GA (ought to be local)Prior event: capabilities of the cable ...
Strategic customer government, country wide Accts - Atlanta, GAUHG in Atlanta, GA, country - 9 days agoBachelor's degree or equivalent work event * stunning communications and interpersonal talents ... Atlanta, GA, Georgia, Strategic client govt, national Accts
digital TECHNICIAN seasoned-AUDIO carrier (Atlanta)Wizard Electronics, Inc. in Atlanta, GA, united states of america - 7 days agoWE are searching for additional, element-level electronic TECHS who have experience IN, OR WHO CAN readily ADAPT TO, pro-AUDIO AND DIGITAL device repair. You must have verifiable element stage ...
half Time Retail Merchandisers crucial in AtlantaWIS international Retail capabilities Merchandising (RMS) Division in Atlanta, GA, country - 6 days agoPlease e mail with a summary of your event/resume. You could be contacted automatically for consideration. Compensation and shuttle may be determined throughout the cellphone interview. Employment category ...
Property administration Bookkeeper - Northern AtlantaMission Rock Residential, LLC in Atlanta, GA, u . s . - 10 days agoHave at the least two years' journey in bookkeeping and/or accounts receivables - journey with accounts payable a plus * Be in a position to work evenings and weekends *** All Mission Rock Residential ...
company construction representative - AtlantaDirecTV dealers capabilities in Atlanta, GA, country - 6 days agoPrevious sales event favorite but no longer required * potential to use Microsoft workplace items equipment needed * mobile * automobile * laptop enterprise Description they are the countrywide authorized accomplice to ...
Senior Director of countrywide bills - Atlanta, GA; Jacksonville, FL; Miami, FL; or Arlington, VAYear Up in Atlanta, GA, united states of america - 4 days agoYear Up seeks an skilled and dynamic Senior Director of countrywide bills to steer its corporate Engagement and Internships initiatives for a number of country wide accounts. Reporting to the , this ...
SSIS Developer - Atlanta GA - $80K+ - Microsoft SQL ServerNigel Frank foreign in Atlanta, GA, united states of america - four days ago*4+ years of event in constructing solutions to company initiatives*4+ years of designing, imposing and troubleshooting ETL solutions integrating assorted data sources, including facts evaluation ...
shuttle Registered Nurse Assignments in Georgia! top rate Pay in striking areas (Atlanta)StaffDNA in - 3 days agoMust be Registered Nurse with 1+ adventure and valid U.S. license. StaffDNA partners with main healthcare employers throughout the U.S. able to pay what you deserve. Work in a city you like or spend ...
clinical Director countrywide accounts - Atlanta, GeorgiaUHG in Atlanta, GA, usa - 7 days agoCurrent Board Certification in an ABMS or AOBMS uniqueness * 5+ years medical observe event * 2+ years managed care, exceptional administration journey and / or administrative management experience
RN- Cardiac- toes (Days)- WellStar Atlanta medical center DowntownWellstar health system, Inc. in Atlanta, GA, united states of america - 3 days agoLicensed as a Registered Nurse within the State of Georgia and 365 days event as a registered nurse. BLS
RN - Med Surg PT (Nights) - WellStar Atlanta medical center SouthWellstar fitness device, Inc. in Atlanta, GA, usa - 10 days ago... years experience • skill to apply sound judgment with clinical advantage to be certain most effective patient care • Accepts and helps adjustments in work assignments as related to department and affected person ...
revenue & advertising Rep - Entry level - Retail / Restaurant ExperienceTL Direct Acquisitions in Atlanta, GA, us of a - 7 days agoTL Direct Acquisitions is a privately-owned marketing and income firm in Atlanta with an increasing ... diploma or 0-6 years primary work event in a management role * means to talk English ...
experienced Hospitality Restaurant manager WantedGecko Hospitality in Atlanta, GA, united states - 5 days agoApply nowadays as Hospitality Restaurant supervisor for their region in Atlanta, GA. Title of position ... The Hospitality manager need to have excessive volume restaurant administration journey of as a minimum 3 years
event Design DirectorHoneywell in Atlanta, GA, u . s . - 4 days agoThis place could be located at their new Honeywell application building middle in Atlanta, Georgia ... As adventure Design Director, you'll set the design course for linked constructing globally ...
Dell Boomi Architect w/ mighty SAP Integration ExperienceBridgepoint Consulting Inc. in Atlanta, GA, u . s . a . - 7 days agoAtlanta, GA = select locals (Southeast, us of a)expense: OPEN/DOEExperience: 8+ yrsREQUIRED journey:Dell Boomi Integration ExpertHands on and extensive adventure in setting up Boomi ProcessesAt least 4 ...
enterprise construction ExecutiveA national Industrial Distributor in Atlanta, GA, u . s . a . - 6 days agoAtlanta (2 Hours SE of Atlanta to 2 Hours West of Savannah) surest candidate resides in Atlanta or ... training and journey: * A Bachelor's degree in company or the equal event is ...
personal loan change performance ConsultantWells Fargo in Atlanta, GA, usa - 5 days agoExperience facilitating and providing practicing or other linked facilitation adventure such as ... AL GA-Atlanta: 3280 Peachtree Rd Ne - Atlanta, GA GA-Atlanta: 360 Interstate North Pkwy Se ...
Senior company AnalystAptonet,Inc. in Atlanta, GA, usa - 7 days agoAtlanta, GA * Contract company Description Their client is a smartly centered Fortune 300 company in ... grasp's degree skills and experience Required · minimal of 10+ years of adventure in taking pictures ...
patrons Agent - actual EstateKeller Williams Sandy Springs in North Atlanta, GA, country - 5 days agoKW First Atlanta at all times ranks #1 within the state. They are seeking experienced precise property consumers agents motivated to have a fine profession. With their methods, practicing and aid, they can assist ...
aircraft MaintenanceHireLive in Atlanta, GA, united states - 9 days agoGA - Atlanta earnings range : 0.00 - 0.00 per year (Full-Time) id : 13135 plane upkeep Air ... skilled and enthusiastic revenue, retail and administration candidates
Sous Chef - incredible PayGecko Hospitality in Atlanta, GA, usa - 5 days agoHigh extent experience of 3+ years of journey as a Sous Chef is a need to for this place apply Now - Sous Chef found in Atlanta, GA if you'd like to be considered for this place, electronic mail ...
Assistant Director of financial ServicesOnPay, Inc. in Atlanta, GA, united states of america - 6 days agoBy doing business in this method, they convey an excellent event leading to saved time and ... midtown Atlanta vicinity with free parking or month-to-month MARTA circulate ● Stocked kitchen with snacks ...
committed type-A Truck DriverUmbrella Driver Recruiters in Atlanta, GA, country - 10 days agoDrivers will usual 2250 miles driving from Atlanta, GA to North critical Florida Pay: $0.35 to $0.40½ cents per mile (according to event) domestic time : are living in Atlanta and be home each different day ...
Shift maintenance Mechanic TechnicianFlexible Staffing of Georgia Inc. in Atlanta, GA, country - 3 days in the past... in Atlanta, Georgia! this is a very good chance for you to join in with an exciting new ... journey the usage of typical mechanical expertise in inspecting, monitoring running gadget * obstacle ...
machine Operator 1Wells Fargo in Atlanta, GA, united states of america - 2 days agoData entry event * good attention to detail and accuracy expertise Job Expectations * capacity to carry 15+ pounds road handle GA-Atlanta: 3579 Atlanta Ave - Atlanta, GA Disclaimer All offers for ...
attractiveness income RepresentativeKC Staffing answer in Atlanta, GA, u . s . - yesterdayLeading splendor distributor, committed to top rate salon items with over 45 years of adventure, is presently looking for skilled income professionals for the Atlanta Metro enviornment. The agencies main ...
Engineer ./Technical Implementation challenge manager 1 - IESThink development techniques, Inc. in Atlanta, GA, us of a - four days agoAtlanta - GA length: 2 Month s cost : ALAP remaining Date: 1 1 / 30 /sixteen*local candidates strongly preferred***Consultants with State government experience are given excessive precedence***. They are seeking ...
Air Compressor provider/renovation TechnicianAutomotive provider gadget business in Decatur, GA, united states - 7 days agoJob Description based car service company in Metro Atlanta is in quest of an experienced Air Compressor carrier/protection Technician. automotive lift experiencepreferred however now not required
container carrier TechnicianCalibrate, Inc. in Atlanta, GA, united states - 5 days agoJob Description field carrier Technician - Atlanta, GA About Us: For nearly 3 many years, Calibrate ... qualifications: · high school Diploma and/GED: or one to two years connected event and/or ...
Pega Architect - CSA, CSSA or LSAGenuent in Atlanta, GA, u . s . a . - 9 days agoAtlanta or remote in U.S * at least three years' adventure with PegaSystems PRPC architecture and all PRPC design and implementation aspects * journey enforcing or upgrading a PRPC based mostly ...
C# WPF .NetAptonet,Inc. in Atlanta, GA, us of a - 7 days agoAtlanta, GA * Contract business Description Their client is a well based Fortune 300 business in ... minimal of 5 years of journey in application design and building the usage of SQL and a relational ...
enterprise Analyst ./Technical Implementation task supervisor 2 - IESThink construction methods, Inc. in Atlanta, GA, usa - 4 days agoAtlanta - GA duration: 1 2 Month s fee : ALAP ultimate Date: 1 1 / 30 /16*native candidates strongly favorite***Consultants with State government journey are given excessive priority***. enterprise Analyst ...
Closing Agent (mortgage)Corps crew on behalf of their client in Atlanta, GA, united states - 7 days agoJob Description a large fiscal features enterprise is seeking an skilled Closing Agent Approver (mortgage) for a 6+ months contract task within the Perimeter Mall enviornment of Atlanta. This place ...
Entry degree Retail revenue - Kiosk SalesPhoenix built-in store Consultants in Atlanta, GA, united states - 3 days agoJob Description Phoenix integrated save Consultants, the most beneficial retail advertising and marketing company in Atlanta ... Candidates with related journey, a powerful sales acumen and list of achievement will even be ...
Entry level revenue & company DevelopmentCardinal innovations in Atlanta, GA, u . s . a . - 10 days agoCardinal improvements Atlanta is an event promoting and advertising and marketing enterprise looking for individuals with capabilities and an formidable force, as opposed to event. they are hiring for ENTRY stage ...administration ...
IoT - utility EngineeringHoneywell ACS in Atlanta, GA, country - 6 days agoWe're seeking ingenious and experienced group players in the Atlanta, GA area, who're excited in regards to the chances of utility and technology. Their utility engineers will work in a extremely ...
UI JAVA developers- Locals / instant InterviewsAdvent world options, Inc. in Atlanta, GA, u . s . a . - eight days agoSenior Java Developer (Spring journey is awfully critical) customer always hires the accurate builders in Atlanta coming out of enterprise environments. conversation potential should be at least a 9/10
income representative / Entry LevelWestside Direct, Inc. in Atlanta, GA, u . s . a . - 3 days agoUse your restaurant and retail adventure to delivery a career! Westside Direct, Inc, an Atlantabased income and advertising company, is providing an entry degree sales and advertising possibility that may ...
A/R Specialist3i americans, Inc. in Atlanta, GA, usa - 7 days agoThis position, observed in Atlanta, Georgia and it's temp to perm could be liable for the ... adventure working in a group atmosphere * Oracle accounts Receivable (11i or 12R) strongly ...
service DispatcherAutomotive carrier machine business in Decatur, GA, usa - 7 days agoJob Description established automobile carrier company in Metro Atlanta is searching for an experienced service Dispatcher. obligations will consist of but no longer constrained to scheduling jobs and dispatching ...
Claims supervisor (cloth hurt) »access insurance business in Atlanta, GA, u . s . - 6 days agoAtlanta, GA Job category: assurance, administration event: no longer unique Date Posted: 11/12/2016 Their Atlanta claims workplace is growing and they wish to rent a Claims Managerthat is able to take the ...
Claims manager - Bodily injury »access coverage company in Atlanta, GA, united states of america - 6 days agoAtlanta, GA Job type: insurance adventure: no longer precise Date Posted: 11/4/2016 Their Atlanta claims workplace is transforming into and they are lookingto hire a Salvage Clerk it is able to take the subsequent step in ...
Senior Payroll expert (ADP)Thompson applied sciences in Atlanta, GA, country - 5 days agoThompson applied sciences is looking for a Senior Payroll professional for their client in Atlanta, GA. The grownup in this role must have at least 5 years of experience working with payroll methods including a ...
Database ArchitectOpenTV-Nagra in Atlanta, GA, u . s . - 5 days agoAtlanta, GA position Overview:Kudelski security is in want of a Database Architect who has adventure administering MySQL, Oracle, or another RDBMS and implementing database protection necessities
Senior Java DeveloperCynet techniques in Atlanta, GA, usa - eight days agoAtlanta, GAJob classification: Contract – 365 days / Contract to hire / Direct HireJob Description:arms on application building experience with JSF2.1, Hibernate, JPA 2.1, and EJB three.1 is a should - please do ...
practice Administrator - Pediatric PracticeKC Staffing solution in Atlanta, GA, united states of america - 4 days agoJob Description Prestigious Pediatric practice in Atlanta has an instantaneous need for an experienced follow Administrator. ultimate candidate may have 5+ years journey managing a scientific/surgical ...
.web Engineer (C#, SQL, information Visualization & Reporting)SolTech, Inc in Atlanta, GA, u . s . a . - eight days ago... journey and a passion for facts-driven applications. The business has just over 50 employees between their Atlanta office and allotted team throughout the U.S. with a pretty good number of staff ...
Java DeveloperEXECUhr in Atlanta, GA, usa - 7 days agoAtlanta GABasic qualifications:· adventure with constructing master facts management solutions for at least 2 purchasers/tasks.· 1?three+ years skilled functions experience.· adventure setting up ...
Warehouse WorkerUnipart functions the us, Inc in Atlanta, GA, u . s . a . - 4 days agoUnipart functions america Inc., a subsidiary of a various world logistics business, is in the hunt for an experienced Warehouse employee in their Atlanta, GA warehouse. As a Warehouse worker at Unipart, you will ...
Payroll SpecialistSnelling - Marietta, GA in Atlanta, GA, u . s . a . - 7 days agoAtlanta, GA classification: Temp to appoint or Direct employ place summary: This place requires correct ... you probably have multi-state payroll journey, please contact us these days! Payroll expert ...
Product MarketerTEEMA solutions group in Atlanta, GA, united states of america - 5 days agoAtlanta, GA profits: sixty five-85k As a Product Marketer, you may be liable for the outbound ... They are searching for a advertising and marketing professional with event in advanced B2B application ecosystems and ...
Senior Accountant6 degrees neighborhood in Atlanta, GA, united states - eight days in the past... journey with duties outdoor of a regular senior accountant job description...like ... in the event you are seeking accounting recruiters or staffing businesses in Atlanta, GA, seem no extra ...
Technical Implementation task manager for Georgia department of HunLeague features in Atlanta, GA, u . s . a . - 4 days agoAtlanta, GeorgiaDirect client: State govt want native for head to head interview• The ... event leading or coordinating seller managed tasks• brilliant written and oral ...
Revit Operator/venture CoordinatorCamacho buddies in Atlanta, GA, usa - three days in the past... in Atlanta, Georgia, Charlotte, North Carolina, and Eufaula, Alabama. all over the previous six ... experience working in the hospitality industry (hotel/restaurant) is favourite
Java DeveloperARK solutions Inc in Atlanta, GA, u . s . - 8 days agoAtlanta, GADuration: 12 Month hunting for Locals most effective Description hands on application building adventure with JSF2.1, Hibernate, JPA 2.1, and EJB 3.1 is a should - please do not follow otherwise
SAP ManagerConfidential enterprise in Atlanta, GA, u . s . a . - 6 days agoAtlanta, GADuration: Full Time SAP manager to work in a excessive paced, dynamic environment. This ... strong experience managing assignment portfolios, presenting strategic route, and supporting HR ...
assignment manager - MEP ConstructionSouthland Industries in Atlanta, GA, u . s . a . - three days agoHow would you like to work on a high profile development task at the Atlanta Falcons' new ... You ought to have 2-6 years journey managing mechanical development tasks – in spite of everything ...
security Officer - signal-On BonusNorred & friends, Inc. in Atlanta, GA, u . s . - 6 days agoWe are looking for sharp, unarmed safety Officers to be part of their turning out to be Atlanta group. experience is choicest however is not any replace for professional, extremely motivated, and desirous to study specialists.if you ...
interior SalesProfessional activities Publications in Atlanta, GA, us of a - 10 days agoJob Description internal promoting earnings knowledgeable sports Publications - Atlanta, GA The Job at ... cellphone revenue adventure is a plus however no longer a requirement * They need to work with cash-inspired go ...
sewing computer OperatorsLuvu brands in Atlanta, GA, country - 9 days agoCompensation is in accordance with adventure. observe in adult: 2745 Bankers Industrial power, Atlanta, GA 30360 · Monday – Friday 9:00AM - 2:00PM · Saturday 9:00AM to four:00PM · No appointment obligatory. For ...
Java Architect - coverage ExpXDuce in Atlanta, GA, united states - 8 days ago... Atlanta, GA is hunting for Sr. Java Architect ideally with insurance Product ExpThe candidate should still have common 10 - 12 years' of experienceJob Description:experience in structure and ...
photo DesignerER specific in Atlanta, GA, united states - four days agoER specific ER express (www.erexpress.com) is an Atlanta-primarily based healthcare expertise business. They work with health gadget to increase the patient experience for visits to the emergency room or urgent ...
Pediatric physical TherapistSovereign Rehabilitation in Atlanta, GA, country - 4 days agoExperience physical Therapist, 1 12 months company Description improve your career via becoming a member of the PT apply many sufferers and physicians describe because the most fulfilling in stronger Atlanta. Sovereign may have a ...
protection Officer - beginning Orientation same day of interview!Norred & associates, Inc. in Atlanta, GA, u . s . - 10 days agoWe are looking for sharp, unarmed safety Officers to join their turning out to be Atlanta crew. journey is most excellent but is no substitute for respectable, extremely encouraged, and eager to be taught specialists.in case you ...
RN Case manager - Hospice services-Full-timeHCR ManorCare in Atlanta, GA, us of a - 5 days in the past... Atlanta-Stockbridge GA has a right away want for a Full-time Hospice Registered Nurse Case manager.As a RN Case manager, your ability to manage client care with specific competencies and experience in ...
Senior company AnalystG-Squared neighborhood in Atlanta, GA, usa - 7 days agoGSquared group is a boutique technology ability and consulting options company with a trusted popularity built over two decades of adventure in the Atlanta market. Their experiencetranslates right into a ...
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BILLERICA, MA--(Marketwire - Mar eleven, 2013) - The Omega administration community Corp., specialists in driving organizations' revenues and earnings by way of imposing consumer adventure management (CEM) techniques that increase customer and employee pride, announced these days that 30 businesses have qualified to acquire its NorthFace ScoreBoard Award(SM) for 2012. Omega additionally recognized three businesses for meeting the rigorous employee consumer relationship working towards requirements necessary for CEMPRO(SM) certification.
Now in its thirteenth yr, the NorthFace ScoreBoard (NFSB) award is offered annually to corporations who, as rated totally via their own consumers, achieved excellence in client satisfaction and loyalty all the way through the prior calendar year.
The licensed CEM professional (CEMPRO) application was based in 2010 to supply top-quality-in-classification working towards curricula for corporations who wish to be sure that their consumer-dealing with corporations have mastered the competencies vital to carry constantly terrific client experiences. CEMPRO is administered via Omega's strategic education and working towards accomplice, the consumer Relationship management Institute (CRMI).
"The NorthFace ScoreBoard Award recognizes corporations who now not most effective present exemplary client service, but who also core their existence on a deep commitment to exceeding consumer expectations," talked about John Alexander Maraganis, president & CEO of Omega. "In 2012, more than 200 tasks, many overseas in scope, were audited from fifty five organizations primarily based within the U.S. and overseas. the majority of corporations are repeat recipients, which indicates that, regardless of the tough economy, imposing a CEM approach is a official, proven technique to obtain enterprise success."
Omega's methodology measures customer satisfaction and loyalty stages on a 5-factor scale (or equivalent) as a minimum 4 instances throughout the year in such classes as technical aid, container provider, customer service and account administration. The 30 NFSB recipients are organizations who, based entirely on survey responses from their personal shoppers, executed a four.0 or above out of a possible 5.0 or equal.
"as a result of its interesting 'consumer-most effective vote' standards, the NorthFace ScoreBoard Award has been considered from its inception in 2000 because the best aim benchmark for excellence in customer service," Maraganis said. "Omega defines extremely client loyalty as customers who continuously purchase from the identical company -- even if different choices may also offer vastly better pricing -- since the enterprise consistently exceeds its clients' expectations."
Omega's analysis suggests that groups that at all times obtain a 4.0 score or above have reached the "Loyalty Zone." This ability they have got succeeded in locking in profitable, long-time period customer relationships, and this greatly raises the bar on their opponents.
Omega will formally current the NFSB and CEMPRO awards to recipients all over ceremonies on may also 30 at its rating conference 2013, being held at the Seaport Boston lodge from can also 29-31. Now in its eleventh year, ranking remains the simplest adventure within the client service business concentrated on CEM finest practices to purchase, continue, grow and win-returned customers. score speakers also explain how CEM can be utilized to consumer-dealing with operations akin to contact centers, box provider corporations, skilled functions, assist desks and technical aid. lots of of service, help, revenue, advertising and marketing and human materials executives from the country's leading firms attend the conference each 12 months.
NFSB 2012 Recipients:
CEMPRO 2012 Recipients:
notice to Editors: city and state denotes both enterprise headquarters or essential location the place CEM strategy work changed into performed.
About Omega on the grounds that 1984, the Omega administration neighborhood Corp. has been a diagnosed knowledgeable in establishing and imposing client and employee event administration strategy (CEM) courses that pressure product and service salary and gains. functions encompass customer and worker surveys, employee incentive programs, benchmark research and analysis, key account retention suggestions, win-lower back ideas, consulting and advertising of client pride consequences to stakeholders and the marketplace.
For extra counsel on how to qualify for the NorthFace ScoreBoard Award or to attend rating conference 2013, consult with www.omegascoreboard.com or name (800) 711-5196 and ask for Denise.
All logos, carrier marks and company names are the property of their respective owners.
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After roughly 30 years (1979–2009), Six Sigma-DMAIC, when examined as a structured, scientific–based, problem-solving methodology (and its record of providing tangible, bottom-line benefits) stands up to the test of time. It has however, not lived up to the remainder of its wide claims as a stand-alone program for strategy, change management, leadership development, and as a quality and continuous improvement strategy, these weaknesses primarily being traced to Six Sigma’s minimal/poor consideration of the human, behavioral, and team-participative aspects of creating and driving sustainable change.
In this article, David Joecken, a Six Sigma Master-Blackbelt at a privately-owned tier-one automotive supplier, examines Six Sigma’s historical legacy and projects its future role. From Six Sigma’s initial creation and conception thirty years ago, to its widespread appeal, a potential exaggeration and overextension is postulated. A subsequent exploration and critique of the potential strengths and over-extensions is conducted in the following areas:
A final observation using the (character witness of) North American-specific history of quality management and improvement initiatives, postulates that Six Sigma, although a credible methodology, was oversold as part of an ongoing cultural and economic convention.Introduction:
In the last 50 years, many continuous improvement and quality management methods and initiatives have been developed and adopted by the United States and global industry. Some of these initiatives — TWI (Training within Industry), Deming Cycle/SPC, Zero Defects, TQM (Total Quality Management), Lean, and TOC (Theory of Constraints) — appear to have been introduced as an all-encompassing panacea to an entire organization’s problems — that is, until the next imitative was introduced (Schoen, 2007). In retrospect, each of these initiatives has had something unique and specific to add towards the advancement of continuous improvement and quality management, and deserve their portion of a positive historical legacy and continued use. Six Sigma is no different. It was rolled out as a scientific/determinist approach to problem solving by Motorola in the early 1990s and quickly expanded outwards to be a solve-all philosophy of strategic and change management, continuous improvement, leadership and product development and the best approach to bottom-line savings. Recent history has shown that these ambitious claims have not been borne-out universally and rarely in particular. This article will attempt to summarize the industry’s recent experiences and issues with Six Sigma, most specifically with its shortcomings on the human side of improvement and change. This article also attempts to create a vision of what Six Sigma’s legacy will be, and which long(er) lasting benefits will be fondly remembered and practiced a decade from now.Historical Background:
The creation of Six Sigma is generally dated to 1979 and credited to Bill Smith, a senior engineer at Motorola. Smith, in response to a management proclamation that “the real problem at Motorola is that their quality stinks!”, developed and formalized a deterministic approach to identifying and preventing defects in production using a scripted method, statistics and traditional quality tools (Schoen, 2007). It was essentially a scientific problem solving method originally using a fourstep-MAIC (Measure, Analyze, Improve, Control) approach. It became practiced derigueur in manufacturing at Motorola by the mid-to-late 1980s. Fast forward ten years, Motorola’s quality levels and more probably bottom line savings (using unique accounting practices of additive, forward extrapolation) attracted the attention of Fortune 500 CEOs like Jack Welch at GE and Larry Bossidy at Allied Signal. Welch saw Six Sigma as something more than just a production-problem-solving methodology used to improve quality, but as the core of GE’s business strategy and something to be infused into the hearts and minds of every GE employee: “This is not the program of the month. This is a discipline. This will be forever” (Slater, 1999). Allied Signal’s Bossidy “…applied it to every business, from inventing and commercializing a new product to billing and collections…” (Harry, 2006). Both CEOs also utilized Six Sigma training as a proving ground and management development program for organizational elites. During this period, the traditional (or preexisting) quality and continuous improvement initiatives, primarily TQM, were largely scrapped or simply dissolved, as was the case at AlliedSignal.
Since going mainstream, legions of Six Sigma consultants and pundits continued to stretch the basic MAIC into DMAIC (Define was added to address initial setbacks), and subsequently into an all encompassing organizational business and change strategy. The problem solving methodology was also expanded beyond improving existing process and products. Design for Six Sigma was added on as a Six Sigma approach to identifying and developing new products. Additionally, a structured Six Sigma method for creating organizational strategies and change was also tacked-on (Breyfogle, 2003). Based on this chain of events between 1979 and 2009, Six Sigma’s role expanded to: the following:
In the following pages, they will briefly critique Six Sigma’s performance in each of these areas, and explore the underlying reasons behind the potential successes and setbacks.Six Sigma as a Problem Solving Methodology:
The DMAIC methodology has been generally accepted as a credible and effective approach for Problem Solving since the mid-1990s. Although the deterministic nature of y=f(x) focus and structured approach of hypothesis generation and data-based testing, are basically the core of the scientific method, the DMAIC method is underpinned by an expansive toolbox of statistical methods and very accessible improvement techniques. Essentially, all traditional statistical, quality engineering and basic TQ tools are evident in this toolbox. In isolation, the scientific method and these tools mentioned are not unique, nor invented by Six Sigma (deMast, 2007). But when both are woven into the DMAIC methodology, a distinction from previous problem solving techniques (such as TQM, Basic Quality Tools) occurs.
After the initial criticism for the looseness with the 1.5 sigma shift of long-term data, the percent defective predictions referenced in the long-term sigma tables and other statistical extrapolations (Wheeler, 2005) subsided, the scientific, deterministic and data/fact driven basis of Six Sigma led to widespread approval in academic and industry circles. Six Sigma and the DMAIC methodology are present in the curriculum of most major academic institutions; the American Society of Quality adopted and began promoting the methodology in the late 1990s. In general the DMAIC methodology has held its own, although there are lingering criticisms that the full use of methodology and its subsequent complexity, thoroughness and lack of speed, may only be necessary to solve only the smallest percent of complex problems; quality traditionalists stating that 90 percent of problems can be solved using basic quality tools (Kondo, 1994).Six Sigma as a Bottom Line Benefits Provider:
Six Sigma’s initial savings benefits as reported by Motorola, GE and AlliedSignal were initially categorized as quality related, and because accurately assessing costs in “quality is not a concept commonly used in economic theories” (deMast, 2007), their exactness may come into question. However exact or inexact, this financially blessed quantification of benefits distinguished Six Sigma as being much more appealing than TQM for example, as a tangible benefits provider (Klefsoe,Bergquist, Edgeman, 2006.). Introductions to Six Sigma’s bottom line benefits to new potential clients displayed an endless, linear, almost exponential increase in quality savings. These based on the initial reports of these large (perhaps poorly run prior to adoption), technically diversified companies with a very high cost base (reference the slide below; a typical Six Sigma Intro Slide (Winkler, 2004); the GE portion of this slide has been subsequently removed). Because these types of potential quality cost benefits should be initially very real, management would have been very eager to adopt the approach and to include the summary savings into its regular financial reviews. Thus, the real driver of adoption of Six Sigma in many examples was this type of business case. Once the initial savings began to wane, management’s support may have waned as well, which is detrimental for the success of any long-term improvement plan. Thus, the propensity was that the subsequent savings due to Six Sigma projects in areas outside of quality were lumped together; per Jeroem deMast: “such conceptual erosion is better avoided…economists have good reason to distinguish between product quality, process efficiency, cost and capital and not labeling it all quality” (deMast, 2007). The best example for Six Sigma’s (DMAIC) wide adoption being based on the bottom-line was the less remarkable level of Design for Six Sigma’s (DFSS) adoption. DFSS is an ancillary Six Sigma method (note the addition in the slide above) that is predicated on defect prevention through proper design. Subsequently the quality benefits of defect prevention are even more difficult to quantify (Klefsoe et. al., 2006).
Overall, Six Sigma’s contributions as a benefits provider are perhaps very real but not at the level, and with the duration, promised by consultants. If the organization’s primary motive for adoption is based on these potential contributions, the effectiveness and of course longevity of the program may be compromised.Six Sigma as an Overall Business and Change Management Strategy:
Announcing that a company was “Six Sigma” as its business strategy appeared to have been commonplace for many companies in the mid-to-late 1990s. Absent a company having a clear and documented business strategy, the Six Sigma strategy in the least gave a company the appearance of strategic direction. This “Six Sigma Strategy” is typically summarized as improving financial results by improving all aspects of all business processes (Antony, 2004). Adopting this approach to the improvement and routinization of all business processes may have been initially innovative and appealing, but an organization that is predicating its entire business strategy on superior operations is in the least short-sighted, as all or most competitors are doing the same. De Mast once again admonishes: “Six Sigma should not be [used] as a substitute for a good strategy…it should be used to implement, execute and leverage the strategy” (deMast, 2007).
Using Six Sigma as a method to identify and eliminate barriers and as tactical support to strategy attainment appears to be the strategy direction most of the “Six Sigma” companies such as 3M, Home Depot, Raytheon and GE(!) have gravitated towards, since the cost savings promises mentioned in the previous section were more or less unfulfilled, and growth expectations underperformed (Hindo, 2007). The 3M story of unbridled devotion to Six Sigma as an all-permeating strategy is the most well documented example of attempting to routinize and potentially stifle areas that create true competitive advantage and are traditionally left alone such as innovation and R&D. Although they had recorded the GE-like-savings from their Six Sigma program initially, creativity and innovation were thwarted and subsequently earnings per share and growth were affected for a string of consecutive quarters. The necessary shift in business strategy that 3M is undergoing; “from profitability and process discipline to growth and innovation” (Hindo, 2007), is perhaps the by-product of using Six Sigma as a stand-alone business strategy.
Although no specific dismantling of Six Sigma’s performance as a change management strategy occurred in this section, its weaknesses relative to addressing the human aspects of change, motivation and behavior will be addressed in the following two sections.Six Sigma as a Leadership and Management Development Program:
As companies adopted the Six Sigma approach to problem solving, driving bottom line benefits, and as an overarching strategy, they invariably gravitated towards the practice of labeling their Six Sigma Champions, Master Black Belts, and Black Belts as their future leaders. Thus, Six Sigma also became a development program and proving ground for an organization’s managers and future leaders. During my employment at AlliedSignal and Honeywell, it was observed that Six Sigma Black Belt and Champion training was the official leadership development program for a time. This was not altogether incorrect, as Deming stated in his System of Profound Knowledge in The New Economics that the purpose was to “transform the prevailing style of management” and three of the four main concepts in this system: “knowledge about variation, appreciation for a system, and theory of knowledge” (Deming, 1994), were directly and indirectly addressed with the Six Sigma training on variation reduction, Input-Transformation-Output, and DMAIC as a substitution for Plan-Do-Check-Act .
The remaining concept: understanding the psychology of individuals (Ishikawa described this as respect for humanity) appears to be sorely lacking in a typical Black Belt training program. There is, from personal experience with three different Six Sigma programs, very little understanding and dissemination of team building and motivational theories shared in the training. At Honeywell, Black Belts were generally instructed that they had carte-blanche to recommend any necessary changes based on their advanced training and elevated status; that was perhaps all that was needed to understand about team dynamics, collaboration and individual motivation. This is usually sufficient to affect many improvements at the process-level. As a matter of course, Six Sigma-style leaders may attempt to apply the deterministic principles of dependent and independent variables, and finding the critical Xs to the behavior of individuals and the organizational culture at large, and, as David Lengacher, resident Master Black Belt at Achieving Business Excellence magazine, warns us that this: “is one area of continuous improvement where it has, thus far, failed miserably. The failure occurs when organizations identify culture, or workforce behavior, as one of the critical Xs that drive performance [they are] response variables …and almost always impossible to measure” (Lengacher, 2008). This lack of appreciation, or perhaps utter disregard, for the complexity of human behavior and organizational culture may have its foundation in the Welch-style-edict that since participation and support are mandatory and non-negotiable, individual motivation and cultural transformation are essentially guaranteed; this is speculative at this point. They will explore this point further in the next section.
In summary, Six Sigma does provide future leaders with a solid understanding of the concepts of systems thinking, variation, and the accumulation of knowledge, as well as stretching them with a difficult project and preparing them for fact-based leadership. But, based on the negligible appreciation for human and cultural aspects, Six Sigma training as currently designed should not be considered as a comprehensive leadership development program.Six Sigma as a Quality and Continuous Improvement Strategy (and as a replacement for its predecessors; TQM, and other programs):
Many of the North American organizations that adopted Six Sigma for the reasons listed above, already had adopted a concerted (or a multitude of ) quality and continuous improvement program(s). These programs were instituted in the 1980s and early 1990s as response to the “economic growth and manufacturing dominance of Japanese industries” (Klefsoe, et. al., 2006). Most of these programs, such as “Just-in-Time (JIT), Total Quality Management (TQM), Statistical Process Control, Target Costing, Benchmarking, Process Re-engineering, Theory of Constraints (TOC), Activity-based Costing/Management (ABC/M), Balanced Scorecard (BSC)” (Albright, Lam, 2006) were based in part on the tenets and results of the Toyota Production System (TPS) that was developed in an evolutionary manner since the 1950s through the work of W. Edwards Deming and Taichi Ohno. Because of the slow, evolutionary basis of TPS development, there was no single, unequivocal codification of what it was, and how it could best be transferred to North American industry; there was just the clear desire to be as efficient and quality-minded as the Japanese. Thus began a proliferation of consultants and piecemeal adoption of the many initiatives listed above, some attempting to address specific issues in management and manufacturing (SPC, JIT), others attempting to address the system more holistically (TOC, TQM, Lean); all or most of these initiatives expounded the concept of “Kaizen” or continuous improvement (Albright, Lam, 2006,). The adoption of TQM as a management system and continuous improvement program appears to have been the most common, perhaps based on the system-wide approach or the superiority of its consultants (sic). However, after a decade or so of unabated rollouts of new initiatives, there is some evidence that US industry’s desire for quality improvement began to wane (Schoen, 2007) in the mid-to-late 1980s. Enter Six Sigma as a quality and continuous improvement management system.
Although TQM shortcomings such as its vagueness and difficulty with assigning financial benefits (Schoen; 2007) were easily replaced by Six Sigma’s clear DMAIC approach and bottom-line promises, its strengths were the focus on continuous improvement, teamwork and involving every individual within the organization. Many critics of Six Sigma feel that although the project-focused nature of Green Belt and Black Belt improvements are a key component in its success, typically, these type of activities do not iteratively improve the same process. They also see “a risk that the belt-based infrastructure has an unavoidable tendency to glorify some people and, hence, not sufficiently support the TQM value of ‘everybody’s commitment’” (Klefso, et. al.; 2006). This glorification of the few, and project-based nature of Six Sigma is represented and evidenced by the typical requirements and deliverables of its Control Phase, where a work-instruction and/or a Control Plan may be created or modified, but no clear and overt requirement to ensure that a formal communication and buy-in from the process owners and participants (the non-Belts), as well as an admonition for an ongoing cycle of improvement is specified (Breyfogle, 2003). The Belts simply hand off the project improvements to the owner and move onto the next Pareto item, the next project. Additionally, Six Sigma teams are typically formed situationally around the completion of the Belt projects, thus the perceived benefits of team dynamics may also be temporary. This differs vastly from the Toyota/TPS concept of continuous improvement in evidence by the Toyota/GM joint venture NUMMI where there is no “Belt” hierarchy, all employees are strongly encourages to participate, and the control mechanism, Standardized Work,” is the basis for iterative, continuous improvement (Adler, 1993).
Despite a potential counter-argument from the Six Sigma camp that they would iteratively use the data to revisit and improve necessary processes and problems again and again (using the same team members) once the initial “low hanging fruit” projects are completed, this is also not formally communicated in Six Sigma literature. Therefore, it appears to be a diffuse and exclusionary approach to continuous improvement; one that does not fully utilize the participation of those best suited to sustain and continue the improvements.
As stated similarly in the previous section on leadership, Six Sigma’s faint recognition of the importance of human aspects and behavior in continuous improvement may be a major factor of consideration and drawback when applying it as a Continuous Improvement program. That said, the Toyota/TPS approach to “Kaizen” was permitted a solid twenty-plus years to develop prior to US industry taking notice of its benefits. Whether Six Sigma adjusts its structure to more thoroughly address the human side of change and continuous improvement remains to be seen.Conclusion and the potential legacy and future role of Six Sigma:
Based on the examinations of Six Sigma’s purported and actual benefits in the sections above, it appears clear that Six Sigma’s time as a complete management system and improvement methodology has already come to an end. . There is now an unusual level of agreement between the staunchest critics that “it should only be used in product manufacturing where the idea of reducing defects really makes sense,” to its oldest advocates like Jack Welch, who now believes [Six Sigma] should “not be used everywhere, that Six Sigma’s role will be minimized in the future” (Davenport, 2008). Another indication of this potential minimization and adjustment is the recent marriage of Lean and Six Sigma — Lean Sigma — an attempt to address Lean’s lack of structure and data and Six Sigma’s shortcomings with waste reduction (outside of defects). These are compromises that may lead to more TQM-like dilution and lead to reiteration of Six Sigma’s shortcomings with the human aspects, “although [LeanSigma] certainly extends the power of Six Sigma, its not Lean…these methods tend to neglect the people and the cultural, the accessibility and the inclusiveness” (Sayer,Willams, 2007).
These negatives aside, a clear legacy and future benefits will remain for Six Sigma, best summarized by Thomas Cutler in Business Excellence Magazine: “…after thousands of six sigma deployments over the past decade or so…organizations are focusing on becoming data driven, paying attention to real-time data and turning that into knowledge. When they do this, six sigma becomes a tool kit to solve certain types of problems, but not the definitive methodology that runs a business.” (Cutler, 2008). Reading between these lines and in summary, the following observations and recommendations can be proposed:
During the writing of this article it became rather evident that the furor behind the initial widespread appeal and subsequent overextension of Six Sigma’s purpose and role in the organization appears to be part of an ongoing tradition within US quality management; reference the amount of US initiatives and their literature vs. Japanese-based initiatives. The speed and the breadth of this recent overextension may be explained culturally (consumerism), economically (shortsightedness), or simply blamed on their side-effects: the legions of US quality consultants and pundits. Whatever the reasons (these should be further explored), without a solid, credible treatise, comparing and contrasting the shelf lives of US quality initiatives with slowly evolving TPS-like initiatives, it is quite probable that the “Next Six Sigma” will be here very soon.
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Jan 1, 2003Judith Lamont, Ph.D. By Judith Lamont
As organizations try to make the most of their intellectual capital, awareness is increasing about the importance of connecting to the people with the right knowledge at the right time. Initially focused on targeted business goals such as reducing time for product development, expertise location and management (ELM), also called employee knowledge network solutions, are also well positioned to provide support to organizational learning initiatives. Those include facilitating mentoring programs, identifying knowledge gaps and providing both performance support and follow-up to formal training activities.
A relatively new entrant into the KM space, ELM software products offer a variety of capabilities, sometimes combining them into one solution. Most of them create an initial profile of an individual’s expertise based on an analysis of published documents. Some solutions take a mp;A approach that provides responses to specific questions and may also create a knowledgebase that documents those interactions. Finally, some focus on e-mails to capitalize on that ubiquitous but often underutilized source of expertise. The products generally provide the participants with control over the content that is placed into the knowledgebase as well as over the volume of questions that they receive.
One of the appealing aspects of ELM systems relative to other enterprisewide software solutions is that they can be rolled out and operating productively in a relatively short time. Kamoon reports that a pilot project can be deployed in just a few weeks, and a 10,000-seat system within a month or two.
“We first set up profiles,” says Yali Harari, Kamoon’s CEO, “by analyzing unstructured repositories to find out where the documented expertise resides.” Employees then take a look at their profile, and update it or remove topics about which they do not want to serve as experts. Over time, employees can continue modifying their profile directly or can simply submit content that the system analyzes to produce an automated update. Depending on the product options selected, Kamoon Connect can function as a locator that brings up a list of experts or in a mp;A format in which questions can be submitted and answered. In either case, a knowledgebase of interactions can be built that captures previously answered questions (PAQs).
The Young Presidents’ Organization (YPO) deployed Kamoon Connect in November to allow its members to share knowledge among YPO’s large global network of young business leaders. YPO’s mission is to develop better leaders through education and idea exchange. With 17,000 seats deployed to date, YPO will benefit from the ability of Kamoon Connect to match requests to member experts and facilitate interaction among them. Founded in 1950 by Ray Hickock, then a young executive himself, YPO provides support and growth opportunities for those facing the unique challenges, both personal and professional, of early success in business. Networking has always been a key factor in the organization’s success, and that component is now being supported by Kamoon Connect to make the most effective use of members’ knowledge.
“We view Kamoon as a vital part of their mission,” says George Goldsmith, a YPO board member and chairman of IT and member networking. “It will let their members connect more quickly with their counterparts, accelerating the learning curve on issues that matter.”
Reducing delays in the learning process creates options that are synergistic with formal training. “The organizational value created by knowledge workers may not be able to be codified ahead of time,” points out Lori Wizdo, Kamoon’s VP of business development, “so real-time interaction can be invaluable.” In addition, she does see a potential role for ELMs in formal e-learning programs, particularly in conducting needs assessments and locating subject matter experts.
“We can look at the questions being asked and find out what employees really need to know, rather than just asking them what kind of training they want, or worse, deciding it for them,” she says. Kamoon is also beginning to talk with e-learning companies to key them into the value of ELM in identifying both training needs and sources of expertise. A new partnership between IBM Lotus Software and Kamoon builds on the strengths of the Lotus Discovery Server.
“The core capability of the Discovery Server is centered on detecting affinities of individuals with respect to specific topics in the system,” says Antony Satyadas, knowledge discovery business leader for Lotus. The system can then send an e-mail asking if the individuals want to publish an affinity in their profile. With Lotus’ Sametime, a user can find out if the sought-after expert is online. The system also can map skills against corporate needs to find knowledge gaps. In addition, it can integrate with learning management systems to include an individual’s course information as an input for calculations of a relevancy score. Kamoon contributes the workflow that routes questions to one or more individuals and also the mp;A database that provides a repository for previously answered questions.
AskMe developed AskMe Enterprise after extensive testing of the mp;A concept and technology on a public Web site over the past three years. The company’s founders had identified expertise location as a mission-critical issue across many companies, and in the course of its testing, explored many of the cultural and adoption issues related to information sharing.
“We discovered that people use the system in several different ways,” says Dan Wright, VP of professional services at AskMe. Some individuals, for example, were coming to the system every day but neither asking nor answering questions. “We called these people ‘absorbers,’ ” recalls Wright, “because they were learning from the interactions others had had in the past.” This realization led to the addition of new features such as subscriptions to certain areas of content.
As for the responders, incentives for sharing are important. According to research conducted by AskMe, the top-rated reason for responding is recognition, followed by the satisfaction of helping others. Thus, a system that depends on voluntary response from others should, as a best practice, incorporate a form of recognition for contributors. AskMe has analytical capabilities that allow management to track response time and quality, so it can be used to identify knowledge gaps. For example, a sales force responsible for a complex product may submit questions to applications engineers as to whether a certain product configuration is possible. If weeks go by with no response, management can investigate the delay by exploring staffing or training issues.
At Honeywell, the Six Sigma process improvement methodology is an integral part of the corporate culture and is embedded in workflow at every level. Part of the job of senior Six Sigma staff (called Black Belts) is to mentor to levels below. Honeywell deployed AskMe across its Six Sigma organization to help transfer knowledge from the most experienced staff to those in training. For example, in the Six Sigma groups, Green Belts in the program can ask questions of the higher level Black Belts to help solve business problems. The answers address immediate needs, but also capture the knowledge for future reference.
“A strength of the system,” says Drew Grimm, knowledge lead and digital activist at Honeywell, “is that multiple answers may come back, which opens up a diverse range of information to the knowledge seeker.” He believes that much of the value comes from the complementary nature of the expertise.
One measure of success that Honeywell has chosen is the degree to which answers in the system cut across boundaries, whether geographical, business unit or organizational level.
“When that happens,” points out Grimm, “the organization as a whole is learning, and they begin to leverage information throughout the enterprise.” AskMe is designed to serve as a knowledge network and is deployed as part of Honeywell’s overall knowledge management strategy that also includes document management and other collaboration tools. It is effectively accessing tacit knowledge that might otherwise be underutilized, and codifying it so it can be shared.
Ericsson Research Canada, which develops software for communication network infrastructures, uses Organik software from Sopheon (sopheon.com) to seek out and share expertise. In the highly competitive telecommunications industry, being able to find and disseminate knowledge quickly throughout the enterprise is critical to the ongoing learning process. (Sopheon acquired Organik when it purchased Orbital Software in January 2002.) When the system was implemented at Ericsson Research several years ago, it mirrored the natural communities that had formed within the organization.
“These communities, which may number a dozen or so individuals locally,” says Anders Hemre, director of enterprise performance and CKO at Ericsson Research, “access four to five times as many others globally through Organik.”
Based on a mp;A format, Organik provides answers to questions and then stores the answers in a repository for future reference. Some groups now consider the stored information as an integral part of product development, the three components being the product itself, technical documentation and the knowledgebase that explains why certain decisions were made and how problems were solved. Documenting those processes is a way of sharing lessons learned for future projects. In addition, the insights contained in the knowledgebase also can provide guidance to employees in the growing area of technical services, an expanding business for Ericsson Research.
Hemre sees additional potential for Organik-based knowledge networking as a follow-up to training.
“Our business case for the system focused on its ability to expedite product development, but they always recognized its ability to serve as an extension to formal training,” Hemre says. That potential may prove particularly useful in the near future; Ericsson Research conducted a large-scale training effort in Java programming and open systems design this year in order to respond to changing market demands. Learners who run into snags on the job may find that peer-to-peer contact as well as accessing established experts both offer solutions. More broadly, the concept of knowledge networking is now being taken up by Ericsson University, which will facilitate such efforts in the company and develop curricula on knowledge management. The expertise location technology in place at Ericsson has the potential to leverage those and other learning organization activities that the university initiates.
Sopheon is unusual in offering its expertise location software as a module within a broader knowledge management solution. Accolade, its product development suite, includes other tools such as process modeling and portfolio management software, along with a knowledge network component that provides access to research specialists and other sources of decision support.
“We focus on highly technical areas where knowledge is complex,” says Iain King, senior solutions consultant at Sopheon. “There is a real need in R&D-intensive organizations to connect the right people to a particular problem, but often, integrating these connections directly into the work is difficult.” Accolade provides an environment for managing knowledge-intensive work processes.
Tacit Knowledge Systems set its sights on the content streams, particularly e-mail, as they move through an enterprise. Its KnowledgeMail software is designed learn about people automatically and in detail through analysis of e-mails as well as document repositories and Lotus Notes databases. Search results include experts and links to content. Users of the system can learn from each other through communities that cross organizational boundaries.
“In a typical deployment,” says Andrew Dunning, director of marketing at Tacit, “individuals working on large projects find out that they have not been talking with all the right people.” A Tacit search for phrases or keywords identifies those individuals. With Tacit’s Expertise Assessment API, managers can get a view of the expertise that resides in the organization, and identify knowledge gaps.
John Old, who was director of information management at Texaco (Texaco.com), conducted a pilot program using KnowledgeMail among a group that included the Texaco Fellows, who served as mentors to about 50 employees. Each Fellow guided a learning group that was interested in a certain topic such as telecommunications or finance. One goal of the project was to ensure a well-managed transfer of expertise among the individuals. KnowledgeMail was used as a way to broaden each individual’s network within the company. As a result of that experience, one learning group participant developed a knowledge management position paper that ultimately defined Texaco’s KM strategy.
Organizational structure, maintains Old, is not enough to ensure the right connections.
“On one occasion they met with a partner company to discuss wireless technologies,” recalls Old, “and they used the system in real time to find individuals with a relevant background.” The person who showed up at the top of the list happened to be in the room because of his interest in the topic, but he was not a member of the wireless team.
“Another one of their initiatives was to use KnowledgeMail to build a community around the subject area of training that employees received,” Old adds. “Typically, trainees go back to their jobs and are disconnected from the training. Their plan was to build learning communities around the formal training and trainees’ subsequent work experiences.” Although not implemented at this point, the plan highlights the potential synergy between expertise location and training initiatives.
Judith Lamont is a research analyst with Zentek Corp., e-mail email@example.com.
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