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MB6-897 Microsoft Dynamics 365 for Retail

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MB6-897 exam Dumps Source : Microsoft Dynamics 365 for Retail

Test Code : MB6-897
Test Name : Microsoft Dynamics 365 for Retail
Vendor Name : Microsoft
: 48 Real Questions

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Microsoft Microsoft Dynamics 365 for

replace closely connected facts in Microsoft Dynamics 365 client Engagement the use of movement and native workflow

When considering records constructions, it be commonly important to replace connected counsel. Take as an example infant information in Microsoft Dynamics 365 for client Engagement. When a dad or mum listing is updated, getting that advice passed along to recontextualize baby information is very crucial, and this manner will also be done with a few primary steps using Microsoft circulation. circulation can be the foremost method for instances involving clients with out a coding talents but a necessity to advance. aside from saving effort and leveraging present talent, move makes the technique handy to music and debug.

state of affairs

After fields on an account are up-to-date, the identical records may still get up-to-date on a specific baby entity of the account checklist equivalent to a contact. For imposing the good judgment, they can need a custom workflow or plugin, along with move.

  • Flag field on Account Entity
  • Workflow to set container as proper on pleasing enterprise condition
  • flow to retrieve newborn information and replace them with data after verifying flag is determined to genuine
  • Steps

    1.) Create a brand new container on the dad or mum entity with the “update infant record” alternative--one in every of two alternative forms in the CRM. they can use this box in movement as a flag.

    2.) Create a workflow: every time "CURB identity," "Driver License number", and "electronic mail" are up-to-date on the guardian record a workflow will set off. choose the fields that you are looking to update on the newborn. alternate the "update infant list" field price to "sure."



    three.) Create a move. opt for “When list is updated” as the trigger and then enter a situation: Set the "update newborn listing" field equal to "actual".


    4.) select "listing facts" motion in Dynamics 365. this can retrieve all the connected information for the account.

    Microsoft Dynamics 365 vs Salesforce: 2019 CRM assessment

    Salesforce has spent the final twenty years constructing a $13 billion business, generally on the again of a CRM application delivered as a cloud provider. In its most contemporary economic tips, Salesforce forecasts it expects to obtain $16 billion in income next 12 months, and inside the next four years will be capable of generate annual revenues within the latitude of $26 to $28 billion.

    Given the usual enlargement of the Salesforce choices, it’s not clear how a great deal of that boom should be in particular pushed by means of CRM. but foreign statistics Corp. (IDC) estimates that Salesforce has a 20 % share of a CRM market that remains the quickest becoming sector of the business IT market.

    in terms of capabilities, the Microsoft Dynamics 365 CRM application is very akin to the similar Salesforce providing. but Microsoft got a much later beginning than Salesforce in the cloud. whereas Microsoft has received CRM share of late, it’s value noting that Salesforce’s three nearest rivals at the same time nonetheless account for under 20 percent of the average market so Salesforce remains the optimal CRM software issuer in terms of market measurement. 

    Microsoft, future, may additionally symbolize Salesforce’s most bold rival. but the momentum Salesforce already has will make certain that it will be a dominant CRM drive to be reckoned with smartly into the next decade.

    What are the Similarities & adjustments between Microsoft Dynamics 365 and Salesforce?

    Dynamics vs Salesforce CRM 


    cost Salesforce Pricing

    Small company necessities is $25/person/month (billed yearly), Lightning knowledgeable $seventy five/user/month, and Lightning enterprise $a hundred and fifty/person/month.

    Microsoft Dynamics 365 Pricing 

    The consumer Engagement Plan, a full CRM suite, is $a hundred and fifteen/person/month; the Unified alternate options Plan is $190/consumer/month; the Dynamics 365 Plan is $210/user/month.

    Microsoft costs a better monthly beginning price. but can charge comparisons are closely elegant on the number of modules employed and by way of what styles of users. it is feasible, for instance, to get a hold of an implementation of Microsoft Dynamics 365 CRM that charges under a related illustration of Salesforce. each firm should still cautiously evaluate the entire cost of either platform when all the points and capabilities they require are absolutely loaded.

    Ease of Use

    both offerings address initiatives reminiscent of contact and account management, territory administration, and revenue forecasting. however Salesforce has not simplest invested closely in making bound its utility constantly manifests on diverse endpoints. moreover, Salesforce has invested closely in an Einstein platform that allows conclusion users to take capabilities of herbal language processing and artificial intelligence (AI) technologies to have interaction with its applications. Microsoft is also dedicated to investing in equivalent AI technologies, but as AI applies to CRM, Salesforce is significantly ahead.


    regardless of whatever promises are made, neither Microsoft nor Salesforce offers a true “out-of-the-box” utility journey. each applications should be implemented following a well-described set of choicest practices ideally overseen through an authorized advisor.


    Microsoft makes it viable to customize some facets of its CRM, whereas making accessible a software development kit to tackle greater complicated projects. Salesforce has made available a Lightning low-code development platform that may also be employed by both vigour users and professional builders to customise its cloud purposes to nearly any degree possible.


    The Microsoft Dynamics 365 CRM offering matches neatly in the context of the greater Dynamics 365 platform, which offers connections to Microsoft vigour BI and PowerApps. Microsoft Dynamics 365 CRM is additionally a more herbal extension of Microsoft office 365.

    In distinction, Salesforce has invested closely in making certain its CRM cloud offering integrates with a large choice of functions and, following its fresh acquisition of Mulesoft, will more tightly combine its CRM providing with an integrated platform-as-a-service (iPaaS) atmosphere.

    customer help

    Salesforce and Microsoft have each invested closely in client support. they've additionally each developed wide partner networks that deliver customers with a wide array of assist options.

    points & Add-ons 

    each Microsoft and Salesforce make purchasable a wide range of complementary functions by way of their respective app shops. however Salesforce has an extensive set of complementary cloud functions that handle every thing from advertising and marketing to consumer carrier.

    connected CRM evaluation Articles  a way to decide which is surest in your circumstance

    Microsoft Dynamics vs Salesforce CRM Comparison 

    Our recommendation for Small and Medium Sized organizations (SMB) 

    while Salesforce certainly has some tremendous advantages in terms of capabilities, corporations will now not effortlessly be capable of dismiss Microsoft. in lots of instances, the basic tool that smaller businesses depend on to manage contacts is Microsoft Outlook. Migrating to Microsoft Dynamics 365 CRM can look like the next most reasonable transition.

    Our advice if your enterprise depends on different Microsoft items 

    Microsoft additionally offers a course for integrating its CRM software with the rest of the Microsoft Dynamics 365 ERP utility. eventually, Microsoft also obtained LinkedIn, which offers a direction to integrating its CRM with one of the crucial most generally employed social media networks, relied on through enterprise professionals.

    The CRM that almost all income teams prefer

    however, there are many more revenue teams that comprehend how to navigate Salesforce applications. Getting sales teams to want to use a CRM application in the first area is rarely an easy assignment. Getting them to embrace an utility they don’t already be aware of might possibly be one problem too many.

    InGenius application pronounces Integration with Unified provider Desk for Microsoft Dynamics 365

    TMCNet: InGenius Software Announces Integration with Unified Service Desk for Microsoft Dynamics 365

    OTTAWA, Ontario, March 27, 2019 /PRNewswire/ -- InGenius® utility Inc., a pc telephony integration (CTI) answer innovator, is comfortable to announce a new integration for InGenius Connector commercial enterprise with Unified carrier Desk (USD) for Microsoft Dynamics 365.

    With the brand new integration, the InGenius interface is introduced into the USD window for a "single pane of glass" journey for contact center agents. InGenius allows brokers to take advantage of points such as click-to-dial, screen pop, automated name logging and display switch with out leaving the CRM, leading to an increase in efficiency and personalized carrier for purchasers.

    Unified provider Desk for Microsoft Dynamics 365 is a computer solution that offers a synthesized, 360-diploma view of consumer statistics for users. USD makes use of Microsoft's Unified Interface framework, which makes use of responsive design to be certain a superb consumer adventure on every monitor dimension. This framework additionally offers USD the capacity to load URLs or pages from Dynamics 365, and ensures InGenius fits alongside CRM information, but does not cowl it.

    "As a Silver Microsoft partner, they have been able to work with the Microsoft group to make sure they deliver a seamless consumer adventure for contact center representatives within Unified carrier Desk for Microsoft Dynamics 365," said Kari Simpson, vice chairman, Product management and advertising at InGenius. "Our CTI solution allows sales and service teams of all sizes to take expertise of productivity enhancements. Empowering agents with positive equipment translates to profund results when looking throughout a complete enterprise company. We're very completely happy to be working alongside Microsoft to damage down records silos and streamline business methods for contemporary contact facilities."

    InGenius Connector enterprise supports integration for Unified provider Desk edition four.0 for Microsoft Dynamics 365 edition 9.1. Supported mobilephone systems consist of Avaya air of mystery communique supervisor, Cisco Unified Contact middle commercial enterprise, Cisco Unified Contact center express, Cisco Unified Communications supervisor, Cisco Packaged Contact center enterprise and Genesys PureEngage.

    InGenius helps clients in the reduction of clicks and simply view a consolidation of phone and consumer facts within the CRM. With standard facets and flexible configurations, InGenius helps clients lessen their call managing time while featuring a much better journey to their consumers and potentialities.

    InGenius utility is a Silver Microsoft companion and a Microsoft companion member of D365UG/CRMUG. The company's CTI answer, InGenius Connector commercial enterprise, is a published app on Microsoft AppSource. For more suggestions about InGenius, see

    About InGenius

    InGenius® Connector commercial enterprise expertly integrates current mobile methods into main CRMS, with an commercial enterprise-proven answer. using creative computing device telephony integration (CTI) that offers optimum configuration flexibility and safety, InGenius without problems adapts to interesting contact center needs. Contact centers use InGenius to boost productivity and increase the client adventure. discuss with for more suggestions.

    Media Contact Kari SimpsonInGeniusVP, Product administration and marketing(613) 591-9002 

    Cision View normal content to download multimedia:

    source InGenius utility Inc.

    [ Back To SIP Trunking Home's Homepage ]

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    Microsoft Dynamics 365 for Retail

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    Setting up coupon codes in Microsoft Dynamics 365 for Retail

    I have worked on several Microsoft Dynamics 365 Retail implementation projects, the largest of which so far was for a sporting goods retailer with several stores throughout the South Asia region. D365 for Retail provides mid-market and large retailers with a complete head office and point of sale (POS) solution that includes support for online and brick-and-mortar stores. It can help retailers increase financial returns, improve service, manage growth, reach customers, and streamline efficiencies.

    A lot of retailers approach us with requirements related to the setup and application of coupons for retail stores. Because this is such a common request, I have detailed the process. 

    Step1: Create a barcode mask character for the coupon code:

    Step 2: Create a new barcode mask set up. Keep the type set as coupon.

    ANBL Deploys Dynamics 365 Retail for Government Mandated Cannabis Sales in Canada

    The use of cannabis for recreational purposes became legal across Canada on 17 October 2018. Due to the aggressive deadlines, the stores who were permitted to sell Cannabis were busy putting the last touches to open the doors on the big day.  One such Canadian retailer who wanted to extend its retail footprint was the New Brunswick Liquor Corporation, operating as Alcool NB Liquor (ANBL). For over eight years, ANBL has been a long-standing Microsoft Customer and has standardized much of its business using Microsoft products and services, to run their traditional liquor business. Following the legalization of Cannabis, ANBL received the authority to become the sole seller in the province, including online and in store purchases under its subsidiary Cannabis NB.

    Business Challenge : Since it was a newly formed marketplace, ANBL wanted to capture and understand their consumers to smartly give curated advice on the complete experience, while complying with legislation. Before launch, the cannabis industry had many unknown supply chain and retail requirements, and because ANBL had  limited business to consumer experience, ANBL didn’t think they could extend current systems and infrastructure without putting both the beverage alcohol and the cannabis businesses at risk. Embracing cloud technologies, using a pre-integrated stack and not letting legacy systems or thinking slow them down was crucial.

    Solution: ANBL was under strong pressure to meet the federal governments deadline to launch and support a complete new line of business in less than 6 months. The challenging timeline made it critical for them to choose the right platform that offered full breadth of capabilities and positioned their business for growth. To overcome these challenges, ANBL needed  a content rich platform solution, as well as a robust commerce experience. ANBL assembled an internal team with subject matter experts from Microsoft implementation partner and gave team the task to implement solutions that could accelerate digital transformation across Sales, Marketing, Service, Finance, and Operations. When the ANBL team considered their positive experience with other MS Cloud solutions such as M365 and Azure,  Microsoft Dynamics 365 was the obvious choice. In addition, they leveraged Microsoft ISV partner Episerver to deliver their commerce digital experiences.

    Result: A full omni-channel business model was implemented in record time of 6 months. Beside launching a website, contact centre, a third-party logistics warehouse, home delivery and 20 brick-and-mortar stores on time, ANBL also took advantage of the platforms ability to ease multiple integrations to third-party systems such as payment solutions, 3-PLs etc. The integration with Dynamics 365 for Finance and Operations and modern POS with Microsoft Azure also equipped ANBL with the digital ecosystem that was required to meet the customer needs putting in place what they call a true unified retail experience. “Our decision on a technical approach was not without risk. ANBL had started to adopt cloud technologies for non-critical systems such as data warehouses. This gave us the confidence to embrace Dynamics 365 and MPOS to hit the aggressive timelines, and in a new industry rife with unknowns. But the key to their success was the team. They picked the right vendors, created an internal team that could bring the best from their beverage alcohol business, and supplemented with skills where the cannabis business differed from beverage alcohol. Their launch was one of the smoothest I’ve seen. They had stabilised within a couple of days, and continue to enhance the customer offering “– said  Dwayne Chase Director of Information Technology at Alcohol NB Liquor.

    It’s no secret that digital transformation is radically changing the retail industry. Today, digital-centric business models are pushing the bar ever higher, to stay relevant and thrive in this evolving industry. This also highlight a shift in the Canadian retail and services sector, with challenger companies pioneering the adoption of new technologies and reaping the rewards of agility and collaboration to deliver better services for customers and colleagues. “Microsoft is fundamentally reimagining business applications and unleashing organizations. Microsoft Business Applications helps customers empower Employees, engage Customers, optimize Operations and transform products. What differentiates Microsoft’s approach to the cloud is their ability to deliver end-to-end support for data, infrastructure with Azure and provide business applications that work seamlessly together and with external applications” – said Sylvie Giguere – Director Sales, Public Sector


    Team ANBL

    Retail Point of Sale Software on Microsoft Dynamics 365 Certified for Australia PC-EFTPOS

    Microsoft Dynamics 365 for Retail from Hitachi Solutions Asia Pacific has been accredited by Australia's PC-EFTPOS.

    SYDNEY, Australia (PRWEB) June 25, 2018

    Hitachi Solutions Asia Pacific, a leading provider of retail software solutions, is pleased to announce that their Microsoft Dynamics 365 for Retail offering has achieved certification from PC-EFTPOS – the largest supplier of EFTPOS solutions in Australia. This accreditation proves Hitachi Solutions' commitment to provide retailers a comprehensive retail point of sale solution capable of utilizing different EFTPOS terminals that supports all major banks.

    "Making the Dynamics 365 Point of Sale application integrated with PC-EFTPOS Payment Solution allows their Australian retail customers to perform fast and secure carded transactions," said Sandeep Walia, President of Hitachi Solutions Asia Pacific. "This provides us and their customers the assurance of a reliable and accurate POS solution that is powered by two trusted companies, Microsoft and PC-EFTPOS."

    PC-EFTPOS Pty Ltd is Australia's leading and largest supplier of integrated EFTPOS solutions. Over 185,000 payment terminals operates with their electronic payment system. Their EFTPOS payment solution eliminates delays and operator keying errors as the system sends the exact amount from the cash register to the payment terminal. Through PC-EFTPOS, Hitachi Solutions' Dynamics 365 for Retail now supports major banks in Australia.

    Microsoft Dynamics 365 for Retail provides retailers a flexible retail management system and modern point of sale solution that enables them to provide high customer satisfaction and loyalty thus increasing their revenue. The solution helps retailers to create unique store experiences by providing their staff with real-time access to product, customer, order, and inventory information. Retailers can easily manage their business with optimized operations and effective merchandising capabilities of the software.

    Hitachi Solutions Asia Pacific supports different retail businesses like department stores, supermarkets, specialty retail, luxury retail, and restaurants. For more information about Microsoft Dynamics 365 for Retail, please email us at info(at)


    About Hitachi Solutions Asia Pacific Pte. Ltd.

    Hitachi Solutions Asia Pacific helps its customers with industry specific solutions built on Microsoft Dynamics 365 enhanced with world class Business Analytics, and Portals and Collaboration. Recognized as worldwide Microsoft Dynamics Cloud Partner in 2017, Microsoft ERP Partner of year for Philippines in 2015 and 2016 and Microsoft Dynamics Partner of the Year in Asia Pacific in 2015, Microsoft CRM Global Partner of the Year in 2014 and the 2014 Dynamics Global Outstanding Reseller of the Year, Hitachi Solutions Group provides global capabilities with regional offices in the United States, the United Kingdom, Canada, India, Japan, China, and Asia Pacific. For more information, please visit:

    About Hitachi Solutions, Ltd.

    Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is one of the core IT Companies of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, the United Kingdom, Canada, India, China, and Asia Pacific. For more information on Hitachi Solutions, please visit:

    About Hitachi, Ltd.

    Hitachi, Ltd. (TSE: 6501), headquartered in Tokyo, Japan, delivers innovations that answer society's challenges with their talented team and proven experience in global markets. The company's consolidated revenues for fiscal 2017 (ended March 31, 2018) totaled 9,368.6 billion yen ($88.3 billion). Hitachi is focusing more than ever on the Social Innovation Business, which includes power & infrastructure systems, information & telecommunication systems, construction machinery, high functional materials & components, automotive systems, healthcare and others. For more information on Hitachi, please visit the company's website at

    For the original version on PRWeb visit:

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    Autodesk [2 Certification Exam(s) ]
    Avaya [101 Certification Exam(s) ]
    AXELOS [1 Certification Exam(s) ]
    Axis [1 Certification Exam(s) ]
    Banking [1 Certification Exam(s) ]
    BEA [5 Certification Exam(s) ]
    BICSI [2 Certification Exam(s) ]
    BlackBerry [17 Certification Exam(s) ]
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    CheckPoint [43 Certification Exam(s) ]
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    ComputerAssociates [6 Certification Exam(s) ]
    Consultant [2 Certification Exam(s) ]
    Counselor [4 Certification Exam(s) ]
    CPP-Institute [4 Certification Exam(s) ]
    CSP [1 Certification Exam(s) ]
    CWNA [1 Certification Exam(s) ]
    CWNP [13 Certification Exam(s) ]
    CyberArk [1 Certification Exam(s) ]
    Dassault [2 Certification Exam(s) ]
    DELL [11 Certification Exam(s) ]
    DMI [1 Certification Exam(s) ]
    DRI [1 Certification Exam(s) ]
    ECCouncil [22 Certification Exam(s) ]
    ECDL [1 Certification Exam(s) ]
    EMC [128 Certification Exam(s) ]
    Enterasys [13 Certification Exam(s) ]
    Ericsson [5 Certification Exam(s) ]
    ESPA [1 Certification Exam(s) ]
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    Filemaker [9 Certification Exam(s) ]
    Financial [36 Certification Exam(s) ]
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    Fortinet [14 Certification Exam(s) ]
    Foundry [6 Certification Exam(s) ]
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    GAQM [9 Certification Exam(s) ]
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    Google [4 Certification Exam(s) ]
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    HDI [9 Certification Exam(s) ]
    Healthcare [3 Certification Exam(s) ]
    HIPAA [2 Certification Exam(s) ]
    Hitachi [30 Certification Exam(s) ]
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    LPI [24 Certification Exam(s) ]
    LSI [3 Certification Exam(s) ]
    Magento [3 Certification Exam(s) ]
    Maintenance [2 Certification Exam(s) ]
    McAfee [8 Certification Exam(s) ]
    McData [3 Certification Exam(s) ]
    Medical [68 Certification Exam(s) ]
    Microsoft [375 Certification Exam(s) ]
    Mile2 [3 Certification Exam(s) ]
    Military [1 Certification Exam(s) ]
    Misc [1 Certification Exam(s) ]
    Motorola [7 Certification Exam(s) ]
    mySQL [4 Certification Exam(s) ]
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    NCEES [2 Certification Exam(s) ]
    NCIDQ [1 Certification Exam(s) ]
    NCLEX [3 Certification Exam(s) ]
    Network-General [12 Certification Exam(s) ]
    NetworkAppliance [39 Certification Exam(s) ]
    NI [1 Certification Exam(s) ]
    NIELIT [1 Certification Exam(s) ]
    Nokia [6 Certification Exam(s) ]
    Nortel [130 Certification Exam(s) ]
    Novell [37 Certification Exam(s) ]
    OMG [10 Certification Exam(s) ]
    Oracle [282 Certification Exam(s) ]
    P&C [2 Certification Exam(s) ]
    Palo-Alto [4 Certification Exam(s) ]
    PARCC [1 Certification Exam(s) ]
    PayPal [1 Certification Exam(s) ]
    Pegasystems [12 Certification Exam(s) ]
    PEOPLECERT [4 Certification Exam(s) ]
    PMI [15 Certification Exam(s) ]
    Polycom [2 Certification Exam(s) ]
    PostgreSQL-CE [1 Certification Exam(s) ]
    Prince2 [6 Certification Exam(s) ]
    PRMIA [1 Certification Exam(s) ]
    PsychCorp [1 Certification Exam(s) ]
    PTCB [2 Certification Exam(s) ]
    QAI [1 Certification Exam(s) ]
    QlikView [1 Certification Exam(s) ]
    Quality-Assurance [7 Certification Exam(s) ]
    RACC [1 Certification Exam(s) ]
    Real Estate [1 Certification Exam(s) ]
    Real-Estate [1 Certification Exam(s) ]
    RedHat [8 Certification Exam(s) ]
    RES [5 Certification Exam(s) ]
    Riverbed [8 Certification Exam(s) ]
    RSA [15 Certification Exam(s) ]
    Sair [8 Certification Exam(s) ]
    Salesforce [5 Certification Exam(s) ]
    SANS [1 Certification Exam(s) ]
    SAP [98 Certification Exam(s) ]
    SASInstitute [15 Certification Exam(s) ]
    SAT [1 Certification Exam(s) ]
    SCO [10 Certification Exam(s) ]
    SCP [6 Certification Exam(s) ]
    SDI [3 Certification Exam(s) ]
    See-Beyond [1 Certification Exam(s) ]
    Siemens [1 Certification Exam(s) ]
    Snia [7 Certification Exam(s) ]
    SOA [15 Certification Exam(s) ]
    Social-Work-Board [4 Certification Exam(s) ]
    SpringSource [1 Certification Exam(s) ]
    SUN [63 Certification Exam(s) ]
    SUSE [1 Certification Exam(s) ]
    Sybase [17 Certification Exam(s) ]
    Symantec [135 Certification Exam(s) ]
    Teacher-Certification [4 Certification Exam(s) ]
    The-Open-Group [8 Certification Exam(s) ]
    TIA [3 Certification Exam(s) ]
    Tibco [18 Certification Exam(s) ]
    Trainers [3 Certification Exam(s) ]
    Trend [1 Certification Exam(s) ]
    TruSecure [1 Certification Exam(s) ]
    USMLE [1 Certification Exam(s) ]
    VCE [6 Certification Exam(s) ]
    Veeam [2 Certification Exam(s) ]
    Veritas [33 Certification Exam(s) ]
    Vmware [58 Certification Exam(s) ]
    Wonderlic [2 Certification Exam(s) ]
    Worldatwork [2 Certification Exam(s) ]
    XML-Master [3 Certification Exam(s) ]
    Zend [6 Certification Exam(s) ]

    References :

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