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MB2-186 Microsoft CRM Applications Professional v.1.1

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MB2-186 exam Dumps Source : Microsoft CRM Applications Professional v.1.1

Test Code : MB2-186
Test Name : Microsoft CRM Applications Professional v.1.1
Vendor Name : Microsoft
: 143 Real Questions

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Microsoft Microsoft CRM Applications Professional

Microsoft Dynamics 365 vs Salesforce: 2019 CRM comparison | killexams.com Real Questions and Pass4sure dumps

Salesforce has spent the remaining two decades building a $13 billion company, generally on the again of a CRM application delivered as a cloud provider. In its most contemporary fiscal assistance, Salesforce forecasts it expects to obtain $sixteen billion in salary subsequent yr, and inside the next 4 years may be able to generate annual revenues within the range of $26 to $28 billion.

Given the general growth of the Salesforce choices, it’s not clear how lots of that boom may be chiefly driven by way of CRM. but overseas facts Corp. (IDC) estimates that Salesforce has a 20 p.c share of a CRM market that is still the quickest growing sector of the commercial enterprise IT market.

in terms of capabilities, the Microsoft Dynamics 365 CRM utility is awfully akin to the related Salesforce providing. however Microsoft received a a good deal later start than Salesforce in the cloud. while Microsoft has won CRM share of late, it’s price noting that Salesforce’s three nearest opponents at the same time nevertheless account for under 20 p.c of the universal market so Salesforce is still the highest quality CRM utility company when it comes to market measurement. 

Microsoft, long term, may additionally characterize Salesforce’s most formidable rival. but the momentum Salesforce already has will ensure that it could be a dominant CRM drive to be reckoned with smartly into the subsequent decade.

What are the Similarities & variations between Microsoft Dynamics 365 and Salesforce?

Dynamics vs Salesforce CRM 

 

can charge Salesforce Pricing

Small business essentials is $25/consumer/month (billed yearly), Lightning skilled $75/consumer/month, and Lightning business $150/user/month.

Microsoft Dynamics 365 Pricing 

The client Engagement Plan, a full CRM suite, is $one hundred fifteen/person/month; the Unified alternate options Plan is $190/user/month; the Dynamics 365 Plan is $210/user/month.

Microsoft charges a much better month-to-month beginning rate. however charge comparisons are closely dependent on the number of modules employed and by way of what styles of clients. it's viable, for instance, to get a hold of an implementation of Microsoft Dynamics 365 CRM that charges less than a comparable instance of Salesforce. every company should cautiously evaluate the total cost of both platform when the entire facets and capabilities they require are entirely loaded.

Ease of Use

both offerings handle initiatives reminiscent of contact and account administration, territory management, and earnings forecasting. but Salesforce has now not best invested heavily in making sure its software at all times manifests on numerous endpoints. furthermore, Salesforce has invested heavily in an Einstein platform that enables conclusion users to take knowledge of herbal language processing and synthetic intelligence (AI) technologies to interact with its functions. Microsoft is additionally committed to investing in similar AI applied sciences, however as AI applies to CRM, Salesforce is significantly ahead.

Implementation

regardless of anything guarantees are made, neither Microsoft nor Salesforce provides a real “out-of-the-box” utility event. both purposes may still be carried out following a well-described set of most advantageous practices ideally overseen with the aid of a licensed advisor.

Customization

Microsoft makes it possible to customize some features of its CRM, while making attainable a application building kit to handle greater complicated tasks. Salesforce has made attainable a Lightning low-code building platform that can also be employed via both energy clients and professional developers to customize its cloud purposes to very nearly any diploma imaginable.

Integrations

The Microsoft Dynamics 365 CRM providing matches well within the context of the larger Dynamics 365 platform, which provides connections to Microsoft energy BI and PowerApps. Microsoft Dynamics 365 CRM is also a extra herbal extension of Microsoft office 365.

In distinction, Salesforce has invested closely in making bound its CRM cloud providing integrates with a wide variety of applications and, following its fresh acquisition of Mulesoft, will extra tightly integrate its CRM providing with an integrated platform-as-a-provider (iPaaS) atmosphere.

consumer aid

Salesforce and Microsoft have each invested closely in customer support. they have also both built huge associate networks that deliver customers with a big range of assist alternate options.

elements & Add-ons 

each Microsoft and Salesforce make accessible a wide array of complementary functions by the use of their respective app stores. but Salesforce has an intensive set of complementary cloud purposes that tackle everything from advertising to consumer carrier.

connected CRM evaluation Articles  a way to decide which is ultimate to your condition

Microsoft Dynamics vs Salesforce CRM Comparison 

Our recommendation for Small and Medium Sized organizations (SMB) 

while Salesforce clearly has some tremendous advantages when it comes to capabilities, agencies will no longer with ease be able to dismiss Microsoft. in lots of instances, the fundamental device that smaller corporations depend on to control contacts is Microsoft Outlook. Migrating to Microsoft Dynamics 365 CRM can look like the subsequent most rational transition.

Our recommendation in case your business depends on other Microsoft items 

Microsoft also provides a course for integrating its CRM utility with the leisure of the Microsoft Dynamics 365 ERP application. eventually, Microsoft also obtained LinkedIn, which provides a direction to integrating its CRM with one of the crucial most generally employed social media networks, relied on by way of company authorities.

The CRM that the majority sales groups opt for

having said that, there are lots of greater income teams that be aware of how to navigate Salesforce functions. Getting income teams to are looking to use a CRM application within the first location is never a straightforward assignment. Getting them to embrace an application they don’t already understand can be one challenge too many.


3CLogic pronounces Microsoft AppSource Certification for Microsoft Dynamics CRM | killexams.com Real Questions and Pass4sure dumps

TMCNet: 3CLogic Announces Microsoft AppSource Certification for Microsoft Dynamics CRM

ROCKVILLE, Md., April 18, 2019 (GLOBE NEWSWIRE) -- 3CLogic, a number one issuer of cloud contact middle software for commercial enterprise corporations, today introduced the certification of its answer for Microsoft Dynamics CRM® and official checklist on Microsoft’s Appsource®. The mixed offering gives businesses enhanced trade administration manage, enhances the efficiency of department representatives (i.e.: revenue, assist Desk, client assist, HR, and many others.), and improves administrative visibility into what drives successful consumer engagements and results.

the new certified app includes lots of aspects to compliment Dynamics CRM to deliver notable customer experiences, all on a single commercial enterprise-grade platform.

aspects consist of:

  • Embedded Microsoft Dynamics CRM click-to-call and CTI
  • integrated Interactive Voice Response (IVR)
  • IVR event Analytics and Reporting
  • computerized call Dialing (ACD)
  • name & display Recording with computerized activity posting to Dynamics CRM
  • Configurable competencies-based Routing  
  • text-to-Speech
  • Outbound SMS 
  • real-time Dashboards and Wallboards
  • integrated Reporting and enterprise Intelligence
  • “we're excited to officially add 3CLogic to the Microsoft AppSource eco-system, expanding a decade-long relationship of proposing deep telephony integrations with Microsoft Dynamics CRM,” says Navya Pandiri, VP of Product administration at 3CLogic. “This marks one more milestone as 3CLogic strives to complement and leverage CRM-saved records to lengthen the cost of those systems and the use cases they resolve through dynamic and intelligent customer journeys. this is an extra illustration of how techniques of facts [CRM or Service Management solutions] and cloud name middle solutions should still be – working together and in sync, instead of in disjointed silos, to really power digital transformation.”

    Microsoft’s on-line app store, Microsoft AppSource, is a destination to assist business clients discover application as a carrier (SaaS) solutions tailored to their trade from Microsoft and its companions. every answer purchasable on AppSource undergoes a Microsoft-led vetting system for certification. relocating forward, with 3CLogic’s CTI & Contact middle solution list in AppSource, consumers can savour a seamless skill of extending the value of their CRM investment.

    About 3CLogic3CLogic is a leading cloud contact core platform modernizing commercial enterprise communications with their personnel and valued clientele. built on Amazon net capabilities (AWS), the answer provides superior and scalable speech-enabled choices for main CRMs, together with ServiceNow, Microsoft Dynamics CRM, Salesforce and SugarCRM. With deployments on four continents and a growing base of global 2000 consumers, 3CLogic drives digital transformation via improving CX, organizational effectivity and reporting insights the use of dynamic IVR, CTI, AI, superior analytics, and API-pushed integrations.

    Kathy Ruxton3CLogic+1 240.803.4070kruxton@3clogic.com

    pictures accompanying this announcement can be found at

    http://www.globenewswire.com/NewsRoom/AttachmentNg/efdb65ee-c12e-47e0-94ee-c6f51abee55d

    http://www.globenewswire.com/NewsRoom/AttachmentNg/3c811013-5de3-48e2-a6b7-2d5bf1acf99d

    http://www.globenewswire.com/NewsRoom/AttachmentNg/3338fa98-c394-455d-98c7-e8625c1acafd

     

    Globe_3CLogo.png

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    Fellow Consulting AG becomes Microsoft Gold partner | killexams.com Real Questions and Pass4sure dumps

    Munich - April 10, 2019 - Fellow Consulting AG has been named Gold associate by Microsoft in the classes “Cloud Platform” and “ISV”. as a result of extraordinary competence, numerous successful initiatives and comprehensively certified consultants.

    As a Cloud Platform associate, Fellow Consulting helps its consumers modernize their infrastructure and migrate purposes, capabilities and facts to the cloud. With Microsoft Azure, Fellow Consulting has years of experience in one of the most normal cloud computing systems, enabling consumers to function totally accessible and knowledgeable internet hosting. Microsoft Azure presents superb flexibility for software development as well as foremost efficiency, scalability and security.

    As an ISV companion, Fellow Consulting uses the Azure infrastructure to strengthen a large number of resourceful options and apps for enterprise customers international. for instance, the “clinical Case App“, which ensures the top-rated care of sufferers and their drug supply via applied sciences of machine gaining knowledge of and artificial intelligence, or the “Mole App“, with which birthmarks may also be accompanied and labeled by way of photo recognition and computing device getting to know.

    Daniel Jordan, co-founder and Managing partner of Fellow Consulting AG, summarizes: “The status as Microsoft Gold accomplice proves their enormous experience and answer competence in resourceful technologies. It’s an excellent honor for their team and adds value to their consumers. “

    best businesses that have confirmed their competence in a success initiatives, licensed consultants and many years of adventure are honored as Microsoft Gold partner.

    About Fellow Consulting

    Fellow Consulting AG acts as a global solution issuer for CRM, client journey solutions, cloud computing and mobile functions for over 10 years.

    Fellow Consulting helps its consumers from a wide range of industries and sizes within the preference, design, implementation and operation of commercial enterprise solutions.

    through partnerships with most important cloud companies, SaaS solutions, mobile structures and application software, Fellow Consulting develops additionally its own items and options. together with a variety of CRM apps for cell work, synchronization and integration solutions as well as cellular apps for lots of applications. #CRM, #Cloud, #SaaS, #BigData, #MachineLearning, #ArtificialIntelligence, #SugarCRM, #OracleCRM, #MicrosoftAzure, #cellular, #Social

    About Microsoft

    Microsoft company is an American multinational technology enterprise with headquarters in Redmond, Washington. It develops, manufactures, licenses, helps and sells computer software, purchaser electronics, own computers, and connected functions.

    Media ContactCompany identify: Fellow Consulting AGContact grownup: Thomas DillingerEmail: ship EmailPhone: +forty nine (0) 8121 79222 23Address:Anzinger Straße 21City: 85586 PoingCountry: GermanyWebsite: https://www.fellow-consulting.de


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    Microsoft CRM Applications Professional v.1.1

    Pass 4 sure MB2-186 dumps | Killexams.com MB2-186 real questions | http://smresidences.com.ph/

    From the Microsoft Dynamics 365/CRM Blogs: Retaining histories; D365 Outlook app; Multiple programs; Customer news | killexams.com real questions and Pass4sure dumps

    Joining MSDynamicsWorld.com gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more. You can also receive periodic email newsletters with the latest relevant articles and content updates. Learn more about us here

    Microsoft Dynamics 365 vs Salesforce: 2019 CRM Comparison | killexams.com real questions and Pass4sure dumps

    Salesforce has spent the last 20 years building a $13 billion company, largely on the back of a CRM application delivered as a cloud service. In its most recent financial guidance, Salesforce forecasts it expects to achieve $16 billion in revenue next year, and within the next four years will be able to generate annual revenues in the range of $26 to $28 billion.

    Given the overall expansion of the Salesforce offerings, it’s not clear how much of that growth will be specifically driven by CRM. But International Data Corp. (IDC) estimates that Salesforce has a 20 percent share of a CRM market that continues to be the fastest growing sector of the enterprise IT market.

    In terms of capabilities, the Microsoft Dynamics 365 CRM software is very similar to the comparable Salesforce offering. But Microsoft got a much later start than Salesforce in the cloud. While Microsoft has gained CRM share of late, it’s worth noting that Salesforce’s three nearest rivals collectively still account for less than 20 percent of the overall market so Salesforce remains the best CRM software provider in terms of market size. 

    Microsoft, long term, may represent Salesforce’s most formidable rival. But the momentum Salesforce already has will ensure that it will be a dominant CRM force to be reckoned with well into the next decade.

    What are the Similarities & Differences between Microsoft Dynamics 365 and Salesforce?

    Dynamics vs Salesforce CRM 

     

    Cost Salesforce Pricing

    Small Business Essentials is $25/user/month (billed annually), Lightning Professional $75/user/month, and Lightning Enterprise $150/user/month.

    Microsoft Dynamics 365 Pricing 

    The Customer Engagement Plan, a full CRM suite, is $115/user/month; the Unified Options Plan is $190/user/month; the Dynamics 365 Plan is $210/user/month.

    Microsoft charges a higher monthly starting price. But cost comparisons are heavily dependent on the number of modules employed and by what types of users. It is possible, for example, to come up with an implementation of Microsoft Dynamics 365 CRM that costs less than a comparable instance of Salesforce. Each organization should carefully evaluate the total cost of either platform when all the features and capabilities they require are fully loaded.

    Ease of Use

    Both offerings address tasks such as contact and account management, territory management, and sales forecasting. But Salesforce has not only invested heavily in making sure its application consistently manifests on multiple endpoints. In addition, Salesforce has invested heavily in an Einstein platform that enables end users to take advantage of natural language processing and artificial intelligence (AI) technologies to interact with its applications. Microsoft is also committed to investing in similar AI technologies, but as AI applies to CRM, Salesforce is considerably ahead.

    Implementation

    Despite whatever promises are made, neither Microsoft nor Salesforce provides a true “out-of-the-box” application experience. Both applications should be implemented following a well-defined set of best practices ideally overseen by a certified consultant.

    Customization

    Microsoft makes it possible to customize some aspects of its CRM, while making available a software development kit to tackle more complex projects. Salesforce has made available a Lightning low-code development platform that can be employed by both power users and professional developers to customize its cloud applications to almost any degree imaginable.

    Integrations

    The Microsoft Dynamics 365 CRM offering fits well within the context of the larger Dynamics 365 platform, which provides connections to Microsoft Power BI and PowerApps. Microsoft Dynamics 365 CRM is also a more natural extension of Microsoft Office 365.

    In contrast, Salesforce has invested heavily in making sure its CRM cloud offering integrates with a wide variety of applications and, following its recent acquisition of Mulesoft, will more tightly integrate its CRM offering with an integrated platform-as-a-service (iPaaS) environment.

    Customer Support

    Salesforce and Microsoft have both invested heavily in customer support. They have also both built extensive partner networks that provide customers with a wide range of support options.

    Features & Add-ons 

    Both Microsoft and Salesforce make available a wide range of complementary applications via their respective app stores. But Salesforce has an extensive set of complementary cloud applications that address everything from marketing to customer service.

    Related CRM Comparison Articles  How to Decide which is Best for Your Situation

    Microsoft Dynamics vs Salesforce CRM Comparison 

    Our Recommendation for Small and Medium Sized Companies (SMB) 

    While Salesforce clearly has some significant advantages in terms of capabilities, organizations will not easily be able to dismiss Microsoft. In many cases, the primary tool that smaller organizations rely on to manage contacts is Microsoft Outlook. Migrating to Microsoft Dynamics 365 CRM can seem like the next most logical transition.

    Our Recommendation if Your Company Relies on Other Microsoft Products 

    Microsoft also provides a path for integrating its CRM software with the rest of the Microsoft Dynamics 365 ERP application. Finally, Microsoft also acquired LinkedIn, which provides a path to integrating its CRM with one of the most widely employed social media networks, relied on by business professionals.

    The CRM that Most Sales Teams Prefer

    Nevertheless, there are many more sales teams that know how to navigate Salesforce applications. Getting sales teams to want to use a CRM application in the first place is never an easy task. Getting them to embrace an application they don’t already know might be one challenge too many.


    Fellow Consulting AG becomes Microsoft Gold Partner | killexams.com real questions and Pass4sure dumps

    (MENAFN - GetNews) Munich - April 10, 2019 - Fellow Consulting AG has been named Gold Partner by Microsoft in the categories 'Cloud Platform and 'ISV. A result of outstanding competence, numerous successful projects and comprehensively certified consultants.

    As a Cloud Platform Partner, Fellow Consulting helps its customers modernize their infrastructure and migrate applications, services and data to the cloud. With Microsoft Azure, Fellow Consulting has years of experience in one of the most widely used cloud computing platforms, enabling clients to operate highly available and professional hosting. Microsoft Azure offers great flexibility for software development as well as best performance, scalability and security.

    As an ISV partner, Fellow Consulting uses the Azure infrastructure to develop numerous innovative solutions and apps for enterprise customers worldwide. For example, the ' Medical Case App ', which ensures the optimal care of patients and their drug supply through technologies of machine learning and artificial intelligence, or the ' Mole App ', with which birthmarks can be observed and classified by image recognition and machine learning.

    Daniel Jordan, co-founder and Managing Partner of Fellow Consulting AG, summarizes: 'The status as Microsoft Gold Partner proves their vast experience and solution competence in innovative technologies. It's a great honor for their team and adds value to their customers. '

    Only companies that have proven their competence in successful projects, certified consultants and many years of experience are honored as Microsoft Gold Partner.

    About Fellow Consulting

    Fellow Consulting AG acts as a global solution provider for CRM, customer experience solutions, cloud computing and mobile applications for over 10 years.Fellow Consulting supports its customers from a wide range of industries and sizes in the selection, design, implementation and operation of enterprise solutions.

    Through partnerships with major cloud vendors, SaaS solutions, mobile platforms and application software, Fellow Consulting develops also its own products and solutions. Including various CRM apps for mobile work, synchronization and integration solutions as well as mobile apps for a variety of purposes. #CRM, #Cloud, #SaaS, #BigData, #MachineLearning, #ArtificialIntelligence, #SugarCRM, #OracleCRM, #MicrosoftAzure, #Mobile, #Social

    About Microsoft

    Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services.

    Media ContactCompany Name: Fellow Consulting AGContact Person: Thomas DillingerEmail: Send EmailPhone: +49 (0) 8121 79222 23Address:Anzinger Straße 21City: 85586 PoingCountry: GermanyWebsite: https://www.fellow-consulting.de

    MENAFN1104201900703268ID1098374438

    Fellow Consulting AG becomes Microsoft Gold Partner


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