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MB2-184 exam Dumps Source : Microsoft CRM Installation and Configuration V.1.2
Test Code : MB2-184
Test Name : Microsoft CRM Installation and Configuration V.1.2
Vendor Name : Microsoft
: 213 Real Questions
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in case you’re studying this, then it’s tremendously probably than seven greater days have elapsed from this year, meaning a sort of recap is in order. As you’ll see below, the gaming aspect was rather smartly represented, previews of all kinds made their method to lovers, and apps have started to put in force dark mode more. locate all that - and the ordinary bit additional – on your Microsoft digest for the week of February 2-8.Gaming, but beneath a distinct identify
For enthusiasts of the primary-party titles from Microsoft, through far one of the most biggest bits of information this past week became the rebranding of Microsoft Studios. The gaming supergroup that reunites thirteen diverse developers – most these days InXile and Obsidian – has been renamed to Xbox game Studios. Going the opposite means and as an alternative emphasizing the product in place of the business company, the renaming was crucial due to addition of the notice ‘video game’. company VP Matt Booty underlined that the note ‘studios’ can suggest quite a lot of various things – be it film, or song for instance – and that the business truly desired to center of attention on the gaming factor of the firm.
near to gaming, the company is working on an Xbox reside SDK to make go-platform play a lot less difficult. The company has lengthy been a proponent of pass-play, as replicate in its own titles like Minecraft and by means of the Play any place initiative. greater information is rumored to be obtainable all through this year’s online game developers convention (GDC), which starts on March 18.
individuals that like bundles may check out the newly announced Xbox One S Anthem bundle. It comprises BioWare’s upcoming title, a console with 1TB of house, a white Xbox wireless Controller, as well as one-month free trials for EA access, Xbox video game move, and Xbox live Gold. The bundle is purchasable for pre-order now – with everyday availability on February 22 -, and should set you returned $299.
additionally new on the bundle entrance, this time as a double pack, is the one for The Division 2. This upcoming Ubisoft title is obtainable with either a 1TB Xbox One S or One X, both of which have the normal assortment of peripherals and subscription trials. the former will cost you $299.99, whereas the latter is available in at $499.99. each of these can also be pre-ordered, with launch day being March 15.
As part of this announcement, Microsoft additionally printed a sport crimson particular version controller with a metal D-pad and rubberized grips. The peripheral itself will can charge you $69.ninety nine (available March 5), and the matching charging stand $forty nine.99 (coming may also 1).
in case you have Xbox video game flow, you can already play Shadow of the Tomb Raider, The going for walks lifeless: The comprehensive First Season, and Pumped BMX pro, as these three had been delivered on February 7. On the 14 you’ll be able to play de Blob, adopted with the aid of Crackdown three on the 15 and Batman: Return to Arkham on the 21. The latter contains Arkham Asylum and Arkham city.
To rejoice the unlock of the third title, Microsoft is also making the primary Crackdown free to seize. The 2007 Xbox 360 title is additionally purchasable on the Xbox One by the use of Backward Compatibility.
On the Xbox One, Insiders in the Omega Ring will get the 1902 replace, which is extra focused on fixes in place of points. For aspects you’ll have to wait until 1904 drops in about two months, if all goes neatly.
Updates got here the way of Sea of Thieves too, with 1.4.three bringing the promised measurement discounts, in addition to combat rebalancing, and new Mercenary Voyages. The latter can be bought for five Dubloons from Duke. rare has hinted that it has whatever thing big organized for the video game’s first anniversary – March 20 -, and work nevertheless continues on enviornment.
As an extra bit of respectable information, Sea of Thieves house owners might be capable of invite three pals to be a part of them at no cost between February 6 and February 13. This promotion is obtainable for anybody who outright owns the game or has been playing it by the use of video game circulate. Xbox One avid gamers do deserve to have an lively Gold subscription for this to work, although.
finally, coming to Xbox One, playstation four, and laptop on March 29 is a remastered variant of Ubisoft’s assassin’s Creed III. assist for 4K and HDR has been established for computing device, Xbox One X and PS4 professional, though when it comes to pre-orders, there’s a €forty nine.99 (about $fifty seven) pre-order of the Signature edition which best lists consoles beneath platform and is curiously restricted to four,000 copies. extra will probably be revealed as soon as the launch date attracts nearer.Fixes all of the method
development on 19H1 may well be winding down, but that doesn’t imply the Insider software is devoid of any previews. First off, there’s SDK build 18327 which just like the outdated ones, doesn’t definitely characteristic any addition to talk of. it is besides the fact that children formally supported via visual Studio 2017 and above, with folks being able to install it on Insider previews. They’ll nonetheless need to goal a construction variant of windows, though (1809 at the time of writing).
In different preview information, construct 18334 descended to the quickly ring on Wednesday, highlighting the starting of a number of improvements Microsoft seeks to make involving gaming on home windows. This selected one includes DirectX, and specifically State of Decay because the examine subject. Don’t worry in case you didn’t get into the constrained verify pool, as other assessments of this type should be conducted within the next few weeks too. be aware that attempting to run any BattleEye-protected title – like Fortnite, or PUBG - will no longer work accurately, so steer clear of previews if you play these selected video games.
As ordinary, this build is chock-crammed with fixes, most of them this time around revolving round addressing minor design inconsistencies, as well as fixing issues like the black reveal on home windows Sandbox. in terms of everyday issues, prevent the usage of Magnifier in docked mode during this construct, as it’ll crash the computing device and cause a boot loop. talking of booting, you might also adventure problems logging in after an MSA (Microsoft Account) password exchange, an issue which may still be fixed by way of a reboot.
Staying with regards to previews a tad longer, folks on the Mac that are enrolled within the sluggish ring for workplace should still be in search of construct 16.22.19020302. here is a preview of the February update coming to workplace 365 and includes the skill to use the suite’s inking capabilities in notice, Excel, and PowerPoint by means of touchpad.
finally, whatever that’s regarding the future of Microsoft’s present flagship working system has surfaced another time online. whereas it’s been the subject of rumors for fairly a while now, there’s eventually a right away reference to windows Core OS on an employee’s LinkedIn profile. For those not frequent, Core OS can be pretty lots the end result of the Redmond colossal’s efforts against making home windows more modular, and consequently smaller. The work listed on the aforementioned profile has to do with the validation of both the windows Driver model and home windows Driver Frameworks – two quite important facets.The dark side of the app
folks who both work later within the day or just undeniable decide upon using darkish mode – i am one in all them – will be satisfied to grasp that the trend of darkifying (no longer a real be aware) everything has at long last reached OneNote. basically, that’s a little of a misnomer, since the existence of the element has greater precisely leaked rather than been published. The unreleased edition of OneNote isn’t obtainable for Insiders, and no announcement about its existence has even been made. It’s rumored that the app will respect your device-wide dark mode choice, and it’s unknown even if there’ll be a equipment override toggle.
yet another app going full dark aspect of the moon is Mail & Calendar, which is attainable for those within the unlock Preview ring. in case you wish to try this out, be certain to look for version 16005.11231.20142.0, even though be warned that a couple of clients still don’t have the entire event, even running this version. As is the case with preview releases, your mileage may differ.
In different darkish mode information, Chrome Canary now respects the system option in home windows 10, meaning if you have the dark theme on, Google’s browser will flip off the UI lights to display a quite gratifying darkish grey seem to be – now not too assorted to its Incognito theme. As Canary is a look at various channel, it’s unclear when the usual variant of the browser goes to get this characteristic.
among the facets which can be found now though, is the brand new potential in Skype that lets you blur your background all through a video call. To take talents of it, easily hover over the video button and choose ‘Blur my historical past’.
additionally in the realm of blurring is Microsoft’s most up-to-date crusade to inspire folks to switch from perpetual to subscription-based mostly workplace. In a rather ordinary approach, the firm used similar twins to showcase that its two productiveness offers are…now not identical in any respect. If this method has you satisfied, the addition of workplace 365 domestic, and private subscriptions to the enterprise’s domestic Use software may still be of interest. take into account that you're eligible for the latter most effective in case you an employee of a company with a application Assurance plan.The fast ring
scorching corner is a piece of The quick ring dedicated to highlighting five Microsoft-connected reports that haven’t been lined over here, but could be of hobby.
We cap this column off with each decent and bad news. On the unhealthy news front, Microsoft has printed simply how a good deal windows 7 patches will charge past its January 14, 2020 EOL date. during the primary yr, windows enterprise consumers can pay $25/gadget, $50/device in 12 months two, and $one hundred/equipment in yr three. All those cost are doubled in case you’re the use of windows 7 pro.
On the respectable news front, the error that a few weeks ago averted folks from using home windows replace has finally been resolved. The Redmond gigantic blames an exterior DNS service for the inconvenience caused to users. No be aware yet on the Microsoft keep situation notwithstanding.
ignored any of the old columns? make sure to have a glance right here.
Microsoft the day prior to this launched a brand new windows 10 preview with gaming advancements. The replace bumps home windows 10 from build 18329 (made available to testers on February 1) to build 18334. These builds are from the 19H1 branch, which represents the windows 10 replace that will arrive in the first half of this year.
home windows 10 is being developed as a service, meaning it receives new points on a daily groundwork. Microsoft has launched six essential updates so far: November update, Anniversary update, Creators replace, Fall Creators replace, April 2018 update, and October 2018 update.
The seventh replace will carry know-how tailored for gaming. Microsoft is asking windows Insiders to support “validate these methods work as expected” by using playing the game State of Decay. The business is providing it for gratis (“restricted time most effective”).
First, you’ll want an Xbox reside Gamertag (create an Xbox account in case you don’t have one). next, deploy the Xbox Insider Hub app, check in together with your Gamertag, select Insider content material in the higher left, click on State of Decay, and hit join. if you’re not redirected, click on the show in store button to launch the keep app, install the State of Decay look at various online game, and launch it. You’ll must installation DirectX for testing functions earlier than you can play. in case you locate any concerns with the install, launching the online game, or precise online game play, file a comments Hub trojan horse under the Microsoft store category and include WindowsGamingFeedback in the title.
This 19H1 construct comprises here universal bug fixes and enhancements:
This construct has 11 popular issues:
As at all times, don’t deploy this for your production desktop.
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It's probably difficult to find a business, large or small, that doesn't use Microsoft software. Whether it's Microsoft's Office productivity suite or the Exchange mail platform, Microsoft's software appears ubiquitous. But Microsoft isn't just about personal productivity products. It also has a suite of enterprise applications for enterprise resource planning (ERP) and customer relationship management (CRM). Dynamics CRM 4 is Microsoft's flagship CRM product that is seeing stiff competition from standalone CRM products from companies such as Salesforce.com. Microsoft in early 2008 moved to further extend the appeal of Dynamics CRM 4 by releasing a hosted version for customers that don't want to manage an on-premises product. In November 2009, Microsoft launched an aggressive initiative aimed at luring Salesforce.com customers away.
Microsoft Dynamics CRM 4 Integration Unleashed written by Marc J. Wolenik and Rajya Vardhan Bhaiya, presents proven techniques, best practices, and example code for going far beyond the out-of-the-box capabilities of Dynamics CRM 4. The authors provide a step-by-step guide to integrating Dynamics CRM with SharePoint, Office Communicator, PerformancePoint, BizTalk, Silverlight, and other tools.
Wolenik, MCP, PMP and MBS CRM certified professional, is the owner of Webfortis, a consulting company based in Northern California. Webfortis specializes in solutions around Dynamics CRM and is a Microsoft Gold Certified Partner. Bhaiya, based in San Francisco, Calif., is an IT Solutions Architect with extensive experience supporting large-scale Fortune 500 applications that use and integrate Microsoft Dynamics CRM, SharePoint, and PerformancePoint.
I spoke with Wolenik and Bhaiya to discuss Dynamics CRM, its appeal to customers, and how it stacks up against the competition.
Linda Leung: Why should customers consider Microsoft for their enterprise software needs?
Marc Wolenik: If you consider Microsoft Servers and virtualization options, Microsoft already serves the enterprise space with their software. Enterprise ERP and CRM is an additional offering that Microsoft has been offering for over five years now. The advantage to using Microsoft for ERP and CRM across the enterprise is that the software is supported by existing infrastructure, technology and skill sets. Built on .NET technology, existing customers can easily extend their software across the enterprise — something that is not always an option with competitors.
Rajya Vardhan Bhaiya: Microsoft software provides a scalable and integrated system platform. The platform has capabilities to integrate with applications across various platforms and services.
LL: Why should customers choose Dynamics CRM 4 compared to Salesforce.com or other established CRM platforms?
MW: First of all, Microsoft Dynamics CRM 4.0 IS an established CRM platform. Designed from the ground-up on .NET technology, it has been existence for over five years, and has over a million people using it. Secondly, Microsoft Dynamics CRM is a much more than just "Customer" relationship management. The xRM initiatives that are available (whereby the "x" is anything management), allow organizations to use Microsoft Dynamics CRM for more than just customer management and they have seen organizations consolidate many LOB (line of business) applications onto the one platform.
Additional reasons to choose Microsoft Dynamics CRM 4.0 include:
RB: Microsoft Dynamics provides a customizable and agile foundation that can be configured to the business process for a variety of organizations across all industries. The higher-end services from Salesforce.com or other vendors provide configuration. But Microsoft Dynamics allows that on every version.
Here is a small list of features that are superior in Dynamics:
LL: Microsoft rolled out an on-demand version of CRM 4.0 in early 2008. Did this help to increase awareness and interest in the market for Microsoft CRM?
MW: Absolutely. Customers are increasingly interested in cloud or on-demand software. The fact that Microsoft offered this, followed by SharePoint, Exchange and now Office as a hosted service shows that the product is mature enough to be available on-demand.
RB: Yes, this increased awareness and people were more comfortable to trust this application as "enterprise ready." People have a perception that if something can run in a hosted/cloud environment, it is able to scale to the highest degree. Smaller organizations are considering this as the primary CRM system. This change is sprouting interests in medium size companies to switch to MS Dynamics CRM.
LL: What's the process that customers should go through to decide whether to opt for on-premises or on-demand CRM?
MW: Typically this decision process is made based on a technology decision — i.e. whether or not the infrastructure is in place to support an implementation. Additional considerations include "rent or buy" decisions (there is usually a break-even point at just under three years), and desire (or lack) to integrate the system.
RB: The organization will need to balance the cost of maintaining the servers vs. the cost of the network connectivity required for a hosted solution. It is recommended to have redundant network connections, so that there is a backup connection for the clients to use the hosted solution.
If an organization has offices across the globe they will need to have sufficient network connections between the clients and the servers.
Network connectivity is the key determining factor between a hosted vs. non hosted solution.
Other things to consider are the integration required with other systems. For example does the data need to synchronize with the backend system constantly?
LL: Integrating CRM with key Microsoft collaboration software such as Outlook and SharePoint is a key requirement of many customers. But established CRM providers, such as Salesforce.com, have been providing as deep an integration to Microsoft for a while. How does Microsoft compete here?
MW: I would question the point about "deep" integration for several reasons. It is true that competitors have integration points however it is unlikely that anybody can do it as well or as deep as Microsoft. When you look at the native Outlook integration offerings for example, you will not find anything equal to that level of integration.
RB: Microsoft Dynamics CRM provides native integration to Outlook and to other analytical tools like Excel and Access. Other CRM providers usually require either a developer-level access, or usually have an additional fee associated with the process.
Also, since all products are from Microsoft, they have an upgrade roadmap which will ensure upgrades and long term stability.
LL: On the other hand, one of the traditional limitations of hosted software is that customers have to work hard to integrate the software with other enterprise systems, such as ERP, because the on-demand apps often don't easily support the APIs of those applications. How can customers overcome this?
MW: Hosted software has an inherent limitation with integration due to the nature of ERP system — i.e. they tend to be on-premise. Because of this, most organizations are looking at performing a multi-platform integration whereby the ERP is hosted locally and the CRM is hosted and therefore there can be challenges with the availability, speed and reliability of the systems. Microsoft Dynamics CRM overcomes this limitation by allowing you to perform an integration in a hosted environment, and if required bring the data in-house/on-premise.
RB: In a hosted CRM, you can run a synchronization utility on the same network as the ERP system, which will communicate with Microsoft Dynamics CRM's Web Services. All Web services are on the same network port as the Web site, which makes the integration seamless.
LL: Even if you use APIs to integrate hosted apps with existing enterprise software, how robust is that integration?
MW: Depending on the integration technology you implement, the integration can be very robust. They have three chapters on Scribe integration in their book and this software has full redundancy built in. This is essential not just for a hosted application, but for an on-premise integration.
RB: APIs are the preferred approach for integration; this interface allows an abstraction layer between the data structure and the business processes. When using the APIs, the system can/will invoke any workflows associated with that object. This will allow all business processes to be executed properly, thus providing a stable and consistent CRM system.
LL: Some observers say that a limitation of CRM software is that it doesn't offer the entire spectrum of relationship management, such as transaction management. How should customers ensure their CRM systems provide everything they need to run their business?
MW: This is completely untrue with regard to Microsoft Dynamics CRM. Leveraging xRM, organizations can take advantage of any kind of management, including transactions. They have seen implementations consisting of Financial, Grant, Student, Vendor and Investment management just to name a few.
RB: Typically, all transactions are managed through the ERP system, so it is recommended to put the transaction management entities into read-only mode, and create a one-way sync between the ERP system and the CRM system. This architecture will provide higher visibility to the data.
LL: Microsoft is getting pretty aggressive in its marketing of on-demand CRM 4.0. In November 2009, the company offered customers six months' access to CRM 4.0 at no charge if they signed a 12-month contract. Is this kind of initiative attractive to customers? How should customers take advantage of these and any retaliatory moves by competitors?
MW: Well, this offering is only available if you are an existing customer of competing software — such as Salesforce.com. New customers were offered the software at a reduced price — $44 per user per month, with the previously separated advanced functionality (offline access, increased storage, etc.). If you look closely at the offering by competitors (where each module/feature has an additional price) and you compare the single cost of $44 per user per month, and the 30 day free trial, there is a strong and compelling reason to go with Microsoft Dynamics CRM 4.0.
RB: These kinds of initiatives are definitely helping the customers to adopt Microsoft Dynamics CRM; after all in today's market, everyone is focused on saving cost and getting the most for the investment.
Customers should compare the ROI between various CRM systems with promotions like this one. The other thing to consider is that once a decision is made to invest in a specific CRM system, typically the lifespan of that system is three years. Usually by then the business process needs alterations, or maybe a significant change has been made to the CRM system that the organization needs to optimize business processes.
LL: Microsoft last year eliminated restrictions that prevented customers from moving virtualized applications, which included CRM 4.0, to a different server more than once every 90 days. What other licensing restriction changes or other initiatives should Microsoft implement to make CRM 4.0 more attractive and flexible for customers?
MW: Microsoft Dynamics CRM licensing is very flexible and allows organizations to re-use licenses if a user is no longer necessary (the system will automatically move all records associated with that user when they are deactivated). Additionally, with the Enterprise version, organizations can have unlimited "tenants" or organizations within the system — allowing for a vast and robust xRM build-out if desired.
RB: Microsoft provides a flexible licensing structure, and the license is associated to each active user. When a user leaves, the organization can reallocate that license to a different user. This is one of the more liberal license agreements for CRM system in the market.
LL: Final question: What has been your most memorable CRM 4.0 installation and why?
MW: My most memorable CRM 4.0 installation was for a customer located in San Francisco. They had complex business requirements and expected the installation to take several weeks. Instead they completed the installation in half a day, made the configurations with the other half and they were up and running the next day. The customer was amazed at how easy everything was and eager to start using the system — not to mention show the surplus budget.
RB: The most memorable installation was with a customer who wanted to use Microsoft Dynamics CRM as the front end to an SAP ERP system. The part that made this implementation interesting was the conversations regarding the business processes and the requirement of specific attributes. They were not only defining the system, but also defining the business process for the company.
March 3rd, 2009…Boston, MA… Financial services firms are constantly under pressure to produce results, and more than ever, are looking for new innovative strategies to remain competitive, create growth opportunities, and gather valuable insight into customer needs and preferences.
The five month study, performed by AbleBridge in partnership with Microsoft Corporation was conducted from October 2008 through February 2009. Interviews were compiled from a targeted population of over 2,000 small, mid-sized and large financial services firms resulting in over 600 completed interviews from key Sales and Marketing executives in retail banking, wealth management and insurance brokerage services.
CRM STRATEGY- Not Everyone’s Doing It, But Most Acknowledge the Value
Results revealed that 5 out of 10 firms (51%) currently use CRM systems to increase the efficiency and effectiveness of their sales staff. In addition, 8 out of 10 firms (82%) acknowledged that a properly implemented CRM system would have a direct impact on their ability to retain customers, earn more of their business, and deliver superior customer service.
In terms of market activity, nearly a third of the companies interviewed indicated they were either buying or investigating a new CRM system or upgrading an existing CRM system over the next six to twelve months.
The study showed a variety of software brands and technology platforms competing for the business with over 14 software vendors mentioned. 4 out of the 14 software packages were the most popular packaged software choice for the financial services sector. The same 4 brands fall into “industry leading” CRM packages as defined by independent technology and market research companies. The majority of firms acknowledged the software was configured to their specific business processes.
HOME GROWN vs. PACKAGED – The Tides are Changing
Results revealed a large majority of financial services firms utilize some form of home grown CRM system that was 3 – 5 years old on average. The top three challenges for this segment was 1) older technology 2) user adoption 3) difficult to make changes. The top three benefits were 1) internal IT support 2) integrated with internal systems 3) standardized for internal processes.The study also showed that 14% have recently implemented or upgraded their current homegrown CRM system and 18% were in the process of investigating packaged software options to replace their current homegrown CRM systems.
According to one Insurance Executive, “Our CRM strategy is comprised of a blended approach of both packaged and homegrown CRM tools. In the past they built everything from the ground up because there weren’t a lot of other choices at the time. Now we’re wise to the fact that investing in a vendor supported packaged platform is a smarter decision. The tools they design, specifically around reporting and trending metrics are specific to their business but they sit on top of the packaged software platform.”
CRM ADOPTION – Rates Remain High
It’s no secret that gaining internal support and user adoption for a new CRM system can be challenging. Financial Services firms have historically been early adopters of CRM strategies; therefore, their overall adoption rates seemed to be higher than most other industries. The current study showed 3 out of 4 respondents, who currently use a CRM system, indicating usage rates in the 70-90% range.
This, according to Ryan Plourde, a Principal with AbleBridge, is attributable to the direct value each customer brings to the Financial Services industry. “The value placed on strengthening the trust relationship with each customer by understanding their preferences, needs, and objectives has laid the foundation for a solid CRM strategy. Where other industries tend to struggle in this area, the Financial Services industry can quickly realize the benefits of CRM technology.”
“IN THE CLOUD” vs. “ON-PREMISE” – The Trend Follows the Data
When asked about their opinion as to the future direction of how financial services firms would access their CRM systems, web based access was the clear winner with the majority of the respondents indicating this was very important.
Web access in conjunction with an “On-Premise” deployment to ensure the security of sensitive customer data would be the most ideal model. Only 12% picked “In the Cloud”, where their data would be hosted by a 3rd party company, with the remaining 7% undecided.The leading reasons cited for choosing On-Premise included “Data Security”, “IT Control and Ease of Management” and “Superior Integration Capability”.
A high number of respondents expressed concern that highly sensitive data would be transmitted over a network other than their own with an “In the Cloud” deployment model. However, many also acknowledged the fact that data security breaches could also happen with an On-Premise deployment. The overall perception clearly showed the majority of respondents more comfortable with an On-Premise CRM deployment solely based on data security concerns.
About the Study
Time frame: October 2008 – February 2009Objective: 15 Question Survey focused on CRM use in Financial Service FirmsTarget Sample: 2,078 Financial Services FirmsSample Size: 603 Completed Surveys **
**Answered >10 Survey Questions
Distribution by Sub Segment:
o Banking Services 15%o Insurance Services 55%o Investment Services 30%
Sampling Error: +/- 5%
To request copy of the completed survey results please email: [email protected]
AbleBridge (www.ablebridge.com) specializes in helping companies streamline their business operations and improve business results by leveraging the features and capabilities of the Microsoft Dynamics CRM platform. AbleBridge’s consultants have more than 30 years combined experience in the CRM industry. This expertise, in conjunction with Microsoft Dynamics CRM, helps them affordably tailor a solution resulting in increased sales, improved customer connections, enhanced productivity and greater business agility.
AbleBridge’s Core Competencies include: Needs Analysis, Business Process Management, Installation and Configuration, Data Migration, Customization, .NET Development and Training Services.
About Microsoft Dynamics CRM
Microsoft Dynamics CRM gives every customer-facing employee the information they need to truly impress customers. With Microsoft CRM, you can create a centralized repository of customer data that sits neatly alongside Microsoft Office and Microsoft Office Outlook—the applications your employees probably use every day. From Outlook, employees access Microsoft CRM sales, marketing, and customer service modules to make sales decisions, market products, solve problems, and get strategic views of the business. It’s CRM that works – because it works the way your users already do, works the way your business already does, and works the way technology should.
Jared BrownAbleBridge877-600-2253[email protected]http://www.ablebridge.com
In this Microsoft CRM special report, we've compiled the latest news and information about Microsoft Dynamics CRM 4.0. You'll find exclusive coverage from Microsoft Convergence 2008, including CRM announcements from CEO Steve Ballmer. Read recent Microsoft CRM headlines and advice from their expert panel. Listen to podcasts featuring tips from experts and users on using Microsoft Dynamics CRM and watch a demonstration of Dynamics 4.0 by Microsoft executives.Microsoft Convergence 2008 coverage
Microsoft commits to enterprise, CRM, SaaS -- In his Convergence 2008 keynote address, CEO Steve Ballmer pledged that Microsoft is serious about CRM and enterprise applications -- and hinted at on-demand ERP.
New features will help sell Dynamics CRM 4.0, Microsoft partners say -- Dynamics CRM 4.0's integration capabilities and multi-tenant architecture will bring new sales and services opportunities, according to value-added resellers (VARs) and systems integrators (SIs) at Convergence 2008.Microsoft CRM news headlines
NEW: Microsoft launches CRM Online -- Microsoft's on-demand CRM application is now available, and the company is taking aim at Salesforce.com.
Microsoft releases CRM 4.0, gears up for 2008, competition -- With CRM buyers looking to consolidate, replace or install CRM, Microsoft is targeting usability and multi-tenancy with Dynamics CRM 4.0. However, CRM buyers have many options to choose from.
Microsoft to go Live with on-demand CRM -- Capitalizing on the success of Software and a Service (SaaS), Microsoft has made the decision to offer CRM on-demand as part of its CRM 4.0 release.
Microsoft taking partner hosting international -- In a move to expand globally, Microsoft has added to its partner hosting program abroad and is slashing pricing for the hosted version of Dynamics CRM 4.0 by nearly 40%.
Microsoft CRM targets usability -- At its annual Convergence conference in 2007, Microsoft stressed usability and tight integration between its CRM application and Office products. User adoption remains a key hurdle in the CRM market.Microsoft CRM podcasts
NEW: What you need to know about MS Dynamics 4.0 -- In this podcast, hear an overview of the new features in Microsoft's latest CRM release, Dynamics 4.0. Find out about new functionality from Richard Smith, founding partner of Green Beacon Solutions, a Microsoft Dynamics reseller and consulting partner.
Click on the arrow to play the podcast:
Microsoft users give CRM tips -- Three Microsoft CRM users -- a marketing executive, a customer service manager and a systems manager -- share advice on implementing CRM.
Click on the arrow to play the podcast:Microsoft Dynamics CRM 4.0 screencast
In this screencast, Bill Patterson, group product manager for Microsoft CRM, demonstrates Microsoft's new on-demand application, scheduled for release in the second quarter of 2008.Microsoft CRM expert advice
How does Microsoft CRM 4.0 integrate with Microsoft Office? -- Microsoft CRM expert Richard Smith explains how Microsoft Dynamics CRM 4.0 integrates with Microsoft Office. He also describes the major Office-integration enhancements in the new release.
Microsoft CRM Live: Pricing and long-term options -- Learn about pricing and long-term options for Microsoft CRM Live, Microsoft's hosted CRM offering, in this expert tip. According to Richard Smith, CRM Live could be a major competitor for Salesforce.com.
Estimating Microsoft CRM customization or configuration costs -- When estimating the cost of a Microsoft CRM customization, Smith urges users to break down the functionality they are looking for in a CRM system. He also explains the difference between customizing and configuring CRM systems.
Microsoft CRM and Siebel CRM On Demand evaluated -- Resident expert Bill Band explores the pros and cons of Microsoft CRM and Oracle's Siebel CRM On Demand in this expert response.
Preview of Microsoft's advanced analytics tools for Dynamics CRM -- Read highlights of the advanced analytics tools available for Microsoft Dynamics CRM in this expert tip.
Information on Microsoft CRM pricing and return on investment (ROI) -- When conducting an ROI analysis for Microsoft Dynamics CRM, the experts say that it is important to understand how CRM can impact business growth.
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