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Test Code : 922-080
Test Name : CallPilot Rls.5.0 Upgrades and System Troubleshooting
Vendor Name : Nortel
: 30 Real Questions

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Nortel prevails in Social safety protest | killexams.com Real Questions and Pass4sure dumps

Nortel prevails in Social security protest

initially posted at eleven:36AM March 18; up-to-date at 10:41AM March 19

  • through Nick Wakeman
  • Mar 18, 2008
  • (up-to-date) Nortel executive options has prevailed in a protest of its $300 million contract to construct a voice-over-IP network for the Social protection Administration.

    Nortel received the contract in July 2007, but it surely changed into protested by AT&T Inc. Now that the protest has been rejected, work on the phone methods substitute assignment can begin, Nortel officers noted.

    The challenge is believed to be the largest VOIP deployment on earth and should assist 55,000 box workplace agents. it is going to encompass a centrally managed contact middle with unified messaging and interactive voice response capabilities.

    "here's a affirmation that VOIP is an enterprise solution," observed Mike Paige, chief working officer of Nortel government options. "so far most deployments had been much smaller and on the edge of the commercial enterprise."

    SSA wants to improve and increase its services because the agency anticipates an inflow of latest users as baby boomers retire, Nortel mentioned.

    Nortel noted the company expects the brand new VOIP network to aid consolidate month-to-month public community provider charges, lessen working and maintenance costs, and establish a platform for future functions.

    Nortel's answer additionally will supply SSA's network a standard seem and suppose to their networks, that allows you to shop charges in training and aid, Paige referred to.

    "these days there are separate networks for data and telephony, but as you merge them into one spine, that you can have giant charge reductions," Paige pointed out.

    other companies may be gazing the roll-out on the agency. "It is obvious in talking to [chief information officers] that they'll look at it," he talked about. "they may be asking greater questions on how they can take capabilities of the path SSA has blazed."

    Implementation will begin automatically. within the first yr, Nortel will exchange existing phone methods in 205 of the company's pretty much 1,600 box places of work. The company will change 500 systems per year after that. The contract also contains network integration operation, renovation, consumer support and training.

    a massive expertise of a VOIP network is the assistance SSA can collect with it. "They want to take into account the call flow and extent and use that facts to make business selections," Paige stated.

    Nortel has constructed a knowledge mining and reporting potential with a purpose to allow SSA to extract the suggestions it wishes, he mentioned.

    In making their inspiration to SSA, Nortel needed to display that the great of provider turned into at the same stage with a VOIP community as with a traditional network. security changed into an extra enviornment where Nortel had to show the capabilities of the VOIP solution, he noted.

    Nortel is using its communique Server one thousand switching, Media Processing Server 500 IVR, the Unified Messaging 2000 core platform and CallPilot, and IP telephone 1100 sequence handsets.

    Nortel's teammates encompass accepted Dynamics Corp., Black field community features, Shared technologies Inc., York Telecom, high Wire Networks Inc., NetIQ Corp., NetCom applied sciences Inc. and Planning and learning technologies Inc.

    The SSA win joins other government VOIP deployments for Nortel. The enterprise also is engaged on initiatives on the Senate and protection, power, Transportation and Veterans Affairs departments, the company said.

    Nortel ranks No. 90 on Washington technology's 2007 accurate 100 checklist of the greatest federal executive top contractors.

    about the author

    Nick Wakeman is the editor-in-chief of Washington know-how. follow him on Twitter: @nick_wakeman.


    Nortel continues SSA contract | killexams.com Real Questions and Pass4sure dumps

    Nortel government solutions has prevailed in a protest of its $300 million contract to build a voice-over-IP network for the Social security Administration.

    Nortel gained the contract in July 2007, nonetheless it was protested by using AT&T. Now that the protest has been rejected, work on the mobilephone systems alternative assignment can begin, Nortel officials noted.

    The task is believed to be the largest VOIP deployment in the world and should assist 55,000 container workplace agents. it's going to consist of a centrally managed contact middle with unified messaging and interactive voice response capabilities.

    SSA wants to improve and enhance its services because the agency anticipates an influx of latest users as baby boomers retire, Nortel observed.

    The company stated it expects the new VOIP community to support consolidate monthly public community service costs, lessen operating and protection fees, and establish a platform for future services.

    “SSA has established its initial evaluation that their aggregate of utility, services, government contracting potential and world-type Nortel products offers the foremost cost for this undertaking,” observed Chuck Saffell, chief executive officer of Nortel executive solutions, in a statement. “We’ve committed the quintessential supplies to satisfy SSA’s aggressive deployment schedule, and we’re desirous to get began.”

    Implementation will begin instantly. in the first year, Nortel will replace present phone methods in 205 of the agency’s well-nigh 1,600 field places of work. The business will exchange 500 techniques per year after that. The contract additionally contains community integration operation, upkeep, consumer help and training.

    Nortel is using its verbal exchange Server one thousand switching, Media Processing Server 500 IVR, the Unified Messaging 2000 core platform and CallPilot, and IP mobile 1100 collection handsets.

    Nortel’s teammates consist of typical Dynamics Corp., Black container network capabilities, Shared applied sciences Inc., York Telecom, excessive Wire Networks Inc., NetIQ Corp., NetCom technologies Inc. and Planning and studying applied sciences Inc.

    The SSA win joins different executive VOIP deployments for Nortel. The company is also working on initiatives at the Senate and defense, power, Transportation and Veterans Affairs departments, the business pointed out.

    Nick Wakeman writes for Washington know-how , an 1105 executive counsel group book .


    AVST Helps clients Future-Proof Their Nortel Investments | killexams.com Real Questions and Pass4sure dumps

    teams Up With UC professional to bring Free Webinar Titled "What's subsequent for Nortel PBX clients?"

    FOOTHILL RANCH, CA--(Marketwired - Aug 2, 2016) - applied Voice & Speech applied sciences, Inc. (AVST) these days announced a Nortel CS1000 future-proof strategy that gives a strategic roadmap for Nortel telephony shoppers looking to upgrade to Unified Communications (UC). whereas alternative UC solutions commonly require a rip and exchange implementation method, AVST acknowledges the delight of possession within the Nortel CS1000 customer community -- and provides an evolutionary course to attaining their UC dreams whereas addressing near-term security and compliance issues.

    To assist within the transfer of talents for Nortel purchasers in transition, AVST has teamed with UC skilled Phil Edholm to carry a free academic webinar titled, "What's next for Nortel PBX customers?"

    This webinar will present a strategy for CS1000 valued clientele to enable them to:

  • Future-proof their Nortel PBX with the addition of more suitable interoperability to facilitate the transition to a subsequent-era voice platform
  • study superior practices for changing CallPilot voice utility platforms working on end of lifestyles windows Server 2003 systems to tackle compliance and protection issues
  • raise Nortel CS1000 deployments with superior UC capabilities to increase business productivity
  • permit an evolution to Skype for company for next-technology collaboration over time and at their personal pace
  • The webinar will take vicinity on Wednesday, August 10 at 10 a.m. Pacific/1 p.m. jap. Register here for this free online adventure. All attendees will acquire a white paper by using Phil Edholm, President and founding father of PKE Consulting, on navigating a Nortel product transformation.

    AVST's CX-E answer presents the broadest interoperability of any business-classification UC platform available on the market, enabling Nortel shoppers to installation advanced UC applications while leveraging their existing Nortel PBX and addressing short term compliance and safety issues.

    "Our focal point and dedication is to convey premier-of-breed UC interoperability and applications that supply shoppers with the potential to leverage and future-proof their present Nortel investments while deploying productivity-improving voice, cellular and enterprise method solutions nowadays," talked about Denny Michael, AVST Senior vp of revenue and advertising. 

    To learn greater about how AVST can assist you future-proof your Nortel investments nowadays, please talk over with www.avst.com.

    About AVST With more than 30 years of continuous innovation, applied Voice & Speech technologies, Inc. (AVST) is a trusted developer of application-primarily based commercial enterprise-category Unified Communications (UC) options.

    Our mission is to design, carry and assist communications solutions that radically change the productivity of particular person worker's, groups and corporations whereas leveraging the value of their current and evolving IT infrastructure.

    heaps of groups international rely on AVST to fulfill their "mission-essential" communications requirements, align their business with key traits and, with the area-classification interoperability and suppleness of AVST's UC options, supply a bridge to their digital future.

    Headquartered in Orange County, California, AVST continues amenities in Seattle, Washington, Victoria B.C., Canada and the UK and has faraway revenue workplaces all through the us. AVST's UC solutions are sold and supported worldwide by an in depth community of resellers and OEM partners. To study more about AVST, their products and companions, please seek advice from www.avst.com or you can follow us at Twitter, facebook or LinkedIn.


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    Nortel pitches VoIP, other gear to SMBs | killexams.com real questions and Pass4sure dumps

    Nortel says it means business - small business - with the launch this week of VoIP, Ethernet, WAN and wireless LAN gear targeting companies with five to 250 users.

    The VoIP piece involves changes to Nortel’s popular Business Communications Manager (BCM), an SMB-focused VoIP switch. Besides having migrated to Linux from the Windows server platform, BCM now has security, management and application features. Power over Ethernet (PoE) switches, WLAN access points and a secure router for SMBs are also part of the package.

    BCM 4.0’s support for Session Initiation Protocol (SIP) trunking makes it possible to connect the box into a SIP-based VoIP service from carriers. The box also includes an SMB contact center package, with call-routing queuing features and Nortel’s CallPilot unified messaging software.

    BCM 4.0 also has a new Element Manager application, which lets administrators schedule system backups, apply operating system and VoIP software patches, and make upgrades through a browser-based GUI. Another management upgrade is the addition of Proactive Voice Quality Monitoring - a technology developed by Nortel and VoIP management company NetIQ - which measures the quality of voice calls on an IP telephony network and provides tools to troubleshoot and configure network settings to improve quality over LAN or WAN links, Nortel says.

    For wired data networking gear, Nortel is launching the Business Secure Router (BSR) 222 and the Business Ethernet Switch (BES) product lines; for WLANs, Nortel has the Business Access Point (BAP) 120. All network products are designed for SMBs with limited IT and network expertise.

    “This is the sort of thing that Nortel has been needing to do for a while now,” says IDC Research Director Ken Presti. The move from Nortel also comes six months after Cisco began its own SMB product and services push under its Linksys One brand. “It’s hard to say if this is actually a response to Linksys One,” Presti says, “or just a result of two companies getting the same pulse-reading on the market.”

    The BSR 222 router bundles WAN routing, firewall, VPN (as many as 10 IPSec tunnels) and VoIP gateway services into a package that can be mounted on a desktop. The box, based on Nortel’s Contivity router/VPN products for enterprises, is intended for offices with a maximum of 50 workers. It has four Ethernet ports and two WAN-facing ports for connecting to a broadband modem.

    The BES line includes the 24-port BES120-24T-PWR and 48-port BES120-48T-PWR switches; each box has a 10/100Mbps port and two 10/100/1000 uplink ports; half the ports on each box support PoE. The switches support 802.1p packet prioritization and Differentiated Services for applying QoS to VoIP traffic. BES120 switches without PoE are available. Non-PoE versions of the switches - BES110-24T and BES110-48T - also are part of the launch.

    Nortel’s BAP 120 is a stand-alone 802.11a/b/g access point that can support an office with as many as 100 users with WLAN access, Nortel says. The BAP 120’s Web-based management interface provides simplified setup and management features for companies that may not have WLAN experts in the office, Nortel says.

    The company expects all the new Nortel gear to be available in mid-August. Pricing for the BES products ranges from $535 to $2,300. The BSR 222 costs $578, and the BAP 120 costs $550. The BCM 4.0 costs from $4,900 to $8,600, depending on configuration.

    Join the Network World communities on Facebook and LinkedIn to comment on topics that are top of mind.

    Update: Nortel to simplify, expand services offerings | killexams.com real questions and Pass4sure dumps

    How collaboration apps foster digital transformation

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    FRAMINGHAM (04/18/2000) - Send your thoughts and ideas for future columns to et@cio.com.

    MESSAGES OF THE WORLD UNITE! Unified messaging moves into the mainstream By John Edwards "A big, fat headache." That's how David Winterstein, managing partner of Trans-Form, a management consulting firm, describes his company's old messaging infrastructure. Instead of serving as a powerful business tool, Trans-Form's messaging environment had slowly degenerated into a frustrating patchwork of technologies that forced the company's consultants to hunt across various systems to locate important messages that might arrive as voice mail, e-mail or fax. By last year, it was apparent that a radical change was needed in order to restore order and efficiency to Trans-Form's deteriorating messaging framework.

    Like a growing number of businesses facing communication confusion, Trans-Form opted to toss in the towel and enter the relatively untried world of unified messaging. A unified messaging system integrates enterprise voice, e-mail, paging and fax resources, allowing employees to send, access and manage messages from a single point, such as a phone voice menu or a website. With main offices in Tampa, Fla., and New York City and more than a dozen consultants spread around the United States, Trans-Form decided that unified messaging would be a smart way to boost productivity and efficiency. "It seemed like a logical move, something that could really help us," says Winterstein.

    MOBILE WORKERS GAIN THE MOST After years of development and countless broken marketing promises, vendors are finally beginning to send unified messaging solutions into the business mainstream. Major telecommunications suppliers, such as Nortel Networks Corp., Cisco Systems, Hewlett-Packard, Lucent Technologies and Siemens AG, have started offering unified messaging products and services, primarily targeting organizations with mobile workforces. These giants have been joined by an array of startups, including Premiere Technologies, AVT Corp. and Vivao PLC, all looking for a foothold in a rapidly growing market.

    Unified messaging has the potential to become an essential tool for mobile workers, says Roger Walton, a senior associate analyst in the Boston office of Ovum, a London-based technology research firm. "When you travel, it really is a hard job keeping up with your messages. Having a single phone number makes it easier to keep on top of messages and for people to reach you." But Walton isn't convinced that the technology makes as much sense for office-bound workers. "It's certainly convenient and nice to have, but not quite as vital."

    Nonetheless, Ovum expects unified messaging to becoming nearly pervasive in the next few years, reaching into most businesses and even some homes. By 2006, three-quarters of businesses will use unified messaging technology. Meanwhile, more than a third of households in advanced countries will subscribe to telecommunications services that include unified messaging. IDC, a Framingham, Mass.-based research firm (and a sister company of CIO), forecasts that unified messaging revenues will explode from $7.6 million in 1998 to $1.9 billion in 2003.

    TWO APPROACHES Unified messaging solutions come in two basic flavors: server-based offerings and subscription services. Server products integrate directly with an existing enterprise telephone system and network to provide unified messaging capabilities. Subscription services supply unified messaging functions for fees based on both the number of users and the scope of services provided. Both approaches typically allow users to search for messages either by phone or by visiting a personalized website from a desktop PC, notebook PC or personal digital assistant (PDA). Users can then select specific messages to play back or view. Most systems also provide a notification function that alerts users to high-priority messages via a pager or mobile phone. For callers, the technology means that a message left on voice mail or sent by e-mail or fax all have an equally good chance of being received by the recipient at the earliest possible opportunity.

    Trans-Form was attracted to Premiere Technologies' pay-as-you-use Orchestrate service. The technology requires no up-front cost, only a monthly fee of $29.95 per user (plus 15 cents per minute for toll calls dialed by Orchestrate). "I would say that it increased productivity by at least 20 percent," says Winterstein. "People are amazed at how responsive they now are. They don't expect to be able to find you at an airport, for example. When they do, they're amazed." An added benefit to the technology is that the business cards carried by Trans-Form's consultants now list only an e-mail address and one phone number, instead of an e-mail address and separate phone numbers for company, direct, pager and fax lines. "It makes for a neater, more effective card," says Winterstein.

    Although service-oriented solutions are a good fit for many organizations, other firms may use server-based products to add unified messaging to an existing telecommunications infrastructure. For example, the Bellevue, Wash., branch of professional services provider EDS opted to go with CallPilot, a server-based unified messaging solution from Nortel Networks, allowing the office to retain its investment in an existing Nortel PBX system. "CallPilot enabled us to build onto an existing technology rather than switching to something entirely new," says Craig King, the office's telecommunications supervisor.

    CallPilot is currently supporting about 150 workers in the EDS Bellevue office.

    Since the system has been operating for only a few months, King says it's too early to estimate cost savings, if any. The system, licensed for 25 desktop users, 25 fax users, 25 speech recording users and 1,000 voice mail users, cost $31,000, plus a $412.50 overall monthly maintenance fee. But early user feedback has been positive. "People are telling me it's making their lives a lot easier." In the meantime, King is rolling out the technology in stages, allowing users to become accustomed to a particular set of features before hitting them with something new. "We began with voice mail and then started adding fax and e-mail messaging." Coming next are speech recognition and voice menu features. "We're taking it step-by-step," says King. "That's the smart way to do it."

    CHALLENGES AND CONCERNS While few observers question unified messaging's long-term potential, some worry that a handful of nagging problems could at least temporarily hamper the technology's growth. Most critically, it's believed that implementation costs will deter many organizations from quickly adopting unified messaging. "Companies have all of their existing messaging systems in place," says Ovum's Walton. "Whether or not you're a Fortune 500 corporation, it is a very big deal to upgrade." Given the large upfront cost of a server solution, big enterprises are most likely to be the ones investing in that approach. EDS's King recommends that organizations choosing a server-based solution look into unified messaging solutions provided by their current telecommunications provider. "It probably isn't a good idea to start from scratch with another vendor," he says. "When an operational problem occurs, you don't want competing vendors tossing the ball back and forth into each other's court."

    In fact, interoperation gaps are a big problem for enterprises struggling to link existing e-mail, voice mail and fax systems to unified messaging products and services. Standards for interoperation between messaging platforms have not yet been widely implemented, so options for interoperation with legacy messaging systems are typically primitive or nonexistent. While Trans-Form experienced only minor problems implementing its system, the story was different for EDS. "We had a GTE technician that just about lived at their site for a month," says King. "We were the fifth CallPilot system that was installed, so it was a learning curve for everyone."

    Migration barriers present yet another potential headache. When planning a unified messaging framework, organizations need to make sure that existing technologies--such as PBX, network and PC resources--are up to the job. "For example, if the PC is a dog, then you aren't going to be able to open your voice mail or faxes in a timely fashion," says King.

    Still, it appears inevitable that unified messaging is destined to dramatically simplify business communication. Ovum's Walton compares the technology's arrival to the introduction of e-mail technology. "When e-mail took off, people realized that there was a whole array of things they could do that they couldn't do before. I expect unified messaging will go the same way."

    John Edwards is a freelance technology writer based in Gilbert, Ariz. He can be reached at jedwards@john-edwards.com.

    NEW PRODUCTS

    SOUTHPAWS WELCOME Click with your left hand, or click with your right, Microsoft has a mouse that will work for you. The company has designed an ambidextrous version of its IntelliMouse Explorer, a "ball-free" mouse that uses an optical sensor (instead of a mouse ball) and a digital signal processor to detect movements. Since there's no mouse ball, there's no need to use a mouse pad, and the mouse can be used on almost any surface--even your pant leg.

    Called IntelliMouse with IntelliEye, the switch-hitting mouse is slightly smaller than its nonambidextrous cousin but still offers five buttons and a scroll wheel. The estimated retail price is $54.95. For more information, call 425 882-8080 or visit www.microsoft.com.

    BUDDY LISTS MEAN BUSINESS Instant messaging isn't just for fun anymore.

    FaceTime Communications has developed a set of applications that use instant messaging for business-to-consumer and business-to-business communications.

    FaceTime Instant Groups identifies a group of people by a single "buddy" name and routes incoming messages to the person in the group who is most available at the time. FaceTime Instant Email lets companies send direct marketing e-mails with embedded instant messaging links; when a customer clicks on a link, the customer is connected with a live agent. FaceTime Instant Alert lets companies send customers personalized instant messaging alerts. The applications run over public instant messaging networks, including AOL's network. Pricing starts at $500 a month and is based on the features used and the amount of usage; the applications can also be deployed onsite. To learn more, visit www.facetime.net or call 650 574-1600.

    A CLEAN SLATE Donating your company's aging PCs to charity? Selling them to the highest bidder? The last thing you want to do is pass along reams of corporate secrets and private e-mails. OnTrack Data International offers DataEraser, software that scrubs PCs' hard drives clean by repeatedly overwriting the data.

    DataEraser Professional Version, which can overwrite SCSI drives, is priced at $199.95; site licensing is available for corporate IT departments. DataEraser Personal Version is priced at $29.95. For more information, visit www.ontrack.com or call 800 872-2599.

    TESTING, TESTING Putting an e-commerce site through its paces doesn't require asking friends and family to shop till the site drops. Watchfire Macrobot 1.0 can automatically test e-commerce and web transactions. Play around on your site--say, try to order five T-shirts in size XL and send them to five different addresses--and Macrobot will record what you did. The software will turn your commands into a test script that can be played back later. Tweak the scripts by changing the variables in a spreadsheet-like data table. Macrobot 1.0 is priced at $2,995 for a single-user license, $12,995 for a five-user license and $19,995 for a 10-user license. For more information, visit www.watchfire .com or call 613 599-3888.

    CLICKS MEET BRICKS One way to marry brick-and-mortar stores to the web is to bring the web to the brick-and-mortar stores. Hypercom has unveiled an internet-enabled point-of-sale (POS) information and e-commerce platform that aims to do just that. Called ePic (for e-POS-infocommerce), the platform consists of internet-enabled POS terminals and several server software packages that connect the terminals to the internet. Hypercom also offers a service to support the ePic terminals for companies that do not want to buy, install or maintain the servers themselves.

    The ePic terminals have the same secure credit card payment processing capability that one would find in a typical POS terminal. They also have web browsers loaded on them. The ePic terminals are designed for use by both retail employees and customers. An employee could use the terminals to process and fulfill orders from the store's website, to send e-mail or to electronically store and retrieve receipts, among other applications. The terminals can also show advertisements to customers (store owners get a cut of the ad revenue) and offer interactive electronic coupons or loyalty programs. The terminals cost between $400 and $800, depending on screen size and whether or not the terminal offers a color screen and sound capabilities. The server software packages range in price from $50,000 to $300,000, plus additional charges depending on the number of stores and terminals. For more information, visit www.hypercom .com or call 602 504-5000.

    REVISIT VIDEOCONFERENCING WHO NEEDS TALKING HEADS?

    Ten years later, videoconferencing is still a technology on the verge By Fred Hapgood From a distance, the logic of adding images to telephony seems as obvious as adding salt to soup. What could be a more natural enhancement of simple voice communications than adding facial expressions and body language? For generations the compelling simplicity of this idea has attracted ambitious engineers and visionary entrepreneurs eager to push this most obvious of inventions into the world.

    Unfortunately their ingenuity and boldness has been shadowed by what is beginning to look like a curse in the spirit of Zeno's Paradox--no matter how close you get to your destination, you never quite arrive. If this trend continues, the videophone (at least as a general upgrade of the telephone) may turn into the robot vacuum cleaner of the 21st century: perpetually on the doorstep but never quite over the threshold.

    The first generation of efforts, carried out mostly by Bell Laboratory and Bellcore engineers in the '60s and '70s, foundered with the discovery that a useful presentation of nonverbal language requires significant amounts of bandwidth, quality hardware, uncluttered networks and very smart--almost AI-level--compression algorithms. In the '70s this level of technology was out of reach for the general market, and the videophone was left stuck in the lab.

    In the 1980s, the looming promise of ISDN catalyzed a new approach to the problem. Since the high cost seemed to rule out the consumer market, vendors focused on a niche: business meetings, especially those requiring travel.

    Business travel is so expensive its accumulated cost could cover the purchase of even quite expensive technologies and still net a return, at least in theory.

    This model seemed to make sense, and videoconferencing, as it was called, emerged to general applause. CIO was certainly convinced: In 1990, they predicted confidently that "an environment for significant, sustained growth in this area is about to emerge, probably in 1992 to 1993." Nor were they alone. "I thought then that by now any business large enough to have a conference room would have a VC installation," remembers Paul Zielie, engineer and president of Visual Systems Integration Group, a consulting company.

    But they all overlooked the curse. According to Professor Judy Olson, a researcher at the School of Information at the University of Michigan, face-to-face meetings establish and draw their meaning from a social context, and that context cannot be communicated by facial expressions and body language alone. Typically, VC cameras are fixed at a certain direction, and the zoom is set for a standard image proximity. Viewers cannot control the camera, which often means they miss the reactions of other meeting-goers sitting off-camera, even if those reactions are quite important. Also, users have found it difficult to figure out who is looking directly at them and who is looking away. A "talking head" on a monitor, often set on a raised podium, acquires tacit authority out of proportion to his or her actual position in the corporate hierarchy. Changes in image proximity (zooming in or out) aren't connected to changes in voice volume, which can be disorienting.

    Though these defects are subtle, they have made videoconferencing much less effective than hoped. While there seems to be no formal studies on this point, many believe videoconferencing installations do not lead to lower travel costs.

    (Some feel the technology has actually increased costs by stimulating even more interest in face-to-face meetings.) The industry reacted to this second disappointment by targeting a less demanding application: adding value to distance communication as opposed to replacing face-to-face meetings. The high end of this sector, according to Norman Gaut, chairman, CEO and president of PictureTel, entails integrating all forms of media into a single online session: video, audio and data, real-time and archived, interactive and broadcast, with material fetched as needed from cameras, microphones, local databases, intranets and the internet. The low end, represented by web-based video, runs all the way down to 10-frames-per-minute webcams. The benefit that low-quality video brings to a call is limited but real (especially between people who do not know each other), and as the cost of these connections falls, even this technology will surely spread. (One business application that seems to be growing rapidly at the moment is distance training.) In the meantime, research continues on the old dream. University of Michigan's Olson points out that just as body language is set in a network of social interactions, so are social interactions set in an office environment. One of the advantages of physical travel is sensing this environment--whether doors are open or closed, how people are dressed and so on. Olson is addressing this need by exploring the integration of corporate lounges with "video walls." The idea is to cover a wall with thin screen monitors and put a camera in the middle and microphones and loudspeakers on each side. When these installations are connected the members of each company can see into the lounge and then down the corridors of each other's offices. (This might be called the "video water cooler.") So far the experiment looks intriguing, but Olson is cautious. She knows the curse could strike at any time.

    UNDER DEVELOPMENT QUANTUM COMPUTING A QUANTUM LEAP FOR IT A phone book with randomly arranged entries doesn't sound very useful. But a powerful new algorithm could someday make such a database both commonplace and highly efficient. All that's needed is a quantum computer.

    The algorithm, developed by Bell Labs researcher Lov Grover in his spare time, will be ready for use when the first quantum computer becomes available--maybe five or 50 years from now. Quantum computers work at atomic and subatomic levels to perform multiple computations side-by-side--a big leap forward from today's step-by-step-oriented electrical computers. The systems exploit the fact that under certain conditions atoms and subatomic particles can exist in multiple realities. So, unlike a conventional computer--in which bits exist in a state of either zero or one--a quantum computer's "qubits" (quantum bits) can exist in two states simultaneously. This allows a quantum computer to search different parts of a database swiftly and simultaneously.

    According to Grover, a conventional computer would need to plow through a substantial number of records--perhaps a half-million or so--in order to retrieve a particular item in an unsorted one-million-record database. But a quantum computer using Grover's algorithm would only require a specific number of steps; the number of steps needed is the square root of the total number of items in the database. "For instance, in a million-item database, it takes only 1,000 steps to find the right record," says Grover.

    The algorithm makes use of the counterintuitive and sometimes bizarre principles of quantum mechanics, such as the idea that something can exist in several states at the same time, depending on how or when you look at it.

    "Programming a quantum computer is particularly interesting, since there are multiple things happening in the same hardware simultaneously," says Grover.

    "One needs to think like both a theoretical physicist and a computer scientist."

    Grover notes that the technology could also be used in other areas besides phone books and business databases. Of special interest are internet search engines, which, by their nature, need to quickly find large amounts of random information. "A quantum computer would have a clear advantage over a classical computer" in a search engine application, he says.

    While the first quantum computer won't become commercially available for many years--perhaps decades--Grover says his algorithm has already been honed to perfection. "It is probably the simplest quantum algorithm," he notes.

    "Therefore, the algorithm will always be of great importance, and whenever quantum computers arrive--10 years from now or 200 years from now--it will provide an application." -John Edwards

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