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informationMicrosoft-Nortel See Unified Communications positive aspects
The Alliance currently won three new customers as well, including Indiana school, U.ok.-based mostly Worcestershire health counsel and Communications technology functions, and an IT and telephony issuer called 4ward.
Microsoft and Nortel shaped the innovative Communications Alliance in July of closing year with the aim of providing unified communications options to businesses. under the Alliance, the businesses initiated joint analysis and building efforts. They additionally created consumer demonstration facilities and engaged in joint income and advertising.
in the Alliance's initial press unlock, Jeff Raikes, Microsoft's company Division president, mentioned that the joint unified communications answer would allow a "single id throughout email, voice mail, voice over cyber web protocol (VoIP) call processing, immediate messaging and video."
The Alliance's major product is referred to as Nortel Converged workplace, a unified communications gadget that integrates Nortel's VoIP telephony system with Microsoft's server know-how.
The main components of Converged workplace encompass:
there's also a Nortel application center element that supports non-compulsory capabilities, including web integration, interactive voice response and make contact with core capabilities.
Unified communications receives described in a number of ways, but in keeping with the IEEE, it usually encompasses "unified messaging, collaboration and interplay systems." These programs also customarily allow true-time and close actual-time communications. in addition, blended media (voice, e-mail, fax, and so forth.) can be accessed from a single application, impartial of the access machine.
competitors within the unified communications space is thick with huge names. In March of this 12 months, IBM and Cisco, announced a collaborative effort on unified messaging customer expertise known as Unified Communications and Collaboration (UC2). UC2 is based on open technologies, such as Eclipse building ambiance and the Open capabilities Gateway Initiative framework. Citrix techniques and Nokia, among others, have expressed guide for the UC2 platform.
below the IBM-Cisco unified communications partnership, Cisco plans to sell IBM's Lotus Sametime collaboration solution and IBM plans to promote Cisco's Unified Communications supervisor, Cisco solidarity and Cisco Unified MeetingPlace items. The entire unified communications solution is designed and delivered via IBM global know-how capabilities.
Kurt Mackie is senior news producer for the 1105 commercial enterprise Computing group.
newsMicrosoft and Nortel current Alliance Roadmap
the two agencies first announced their collaboration last summer time.
The road map contains three new joint solutions “to dramatically improve company communications by way of breaking down the limitations between voice, e mail, quick messaging, multimedia conferencing and other sorts of verbal exchange,” in line with a press release by means of both enterprises.
also blanketed within the announcement are 11 new implementation features from Nortel and the hole of greater than 20 joint demonstration centers where customers can journey the know-how, the remark continued.
moreover, both organizations said they have got signed agreements with dozens of purchasers, and have developed a “pipeline of hundreds of possibilities who need to know the merits of unified communications.”
From Microsoft's standpoint, it's all a part of the enterprise's long-time period play to merge all types of communications and messaging into a single framework. A yr ago, the company introduced that it turned into merging its trade Server neighborhood with its true-Time Collaboration (RTC) neighborhood, and that it had begun to believe of the two technologies comprising a "platform."
the brand new neighborhood became named the Unified Communications group (UCG) and resides in Microsoft's enterprise Division. The thought for the brand new community emanated from a imaginative and prescient of including continuity to a myriad of communications gadgets, technologies and modes -- from e-mail and immediate messaging to Voice over internet Protocol (VoIP), audio/video and web conferencing -- in a unified manner.
The three new joint solutions announced via the alliance this week are named Unified Communications built-in branch, Unified Messaging, and Conferencing.
When it is purchasable within the fourth quarter, UC integrated branch will incorporate Nortel and Microsoft know-how on a single piece of hardware that offers VoIP and unified communications in far off offices.
Coming a little earlier within the second quarter, Unified Messaging will intention to simplify customer deployments, native session initiation protocol (SIP) interoperability between the Nortel communique Server a thousand and Microsoft alternate Server 2007. The answer comprises Nortel knowledgeable features for design, deployment and help.
additionally coming within the fourth quarter, Conferencing will lengthen Nortel Multimedia Conferencing to Microsoft office Communicator 2007. It aims to give a single customer journey constant throughout applications akin to voice, instant messaging, presence, and audio- and videoconferencing.
This yr, the businesses also plan to lengthen their existing unified communications answer — a unified desktop and soft cell for VoIP, email, speedy messaging and presence — to the Nortel conversation Server 2100, a carrier-grade enterprise telephony product assisting as much as 200,000 clients on a single system, based on enterprise statements.
As for the street map, both groups have fitted greater than 20 joint demonstration centers in North the us, Europe and Asia, with greater than one hundred further centers scheduled to open through midyear.
Nortel has also added eleven core integration services to support purchasers construct, install and guide joint unified communications options, including conclusion-to-end venture management. Nortel claims it has already expert greater than 2,200 VoIP specialists to convey these functions and should add more as deployment ramps up.
Stuart J. Johnston has lined know-how, principally Microsoft, due to the fact that February 1988 for InfoWorld, Computerworld, information Week, and computing device World, as well as for business Developer, XML & web capabilities, and .net magazines.
average application stream gives complete, inexpensive, and Scalable answer across structures and into branch workplaces
TORONTO, ONTARIO--(Marketwire - Nov. 3, 2009) - Small and medium-sized organizations (SMBs) can reap productiveness, charge-discounts and the funding insurance plan crucial to success in today's enterprise environment with new unified communications-based mostly (UC) utility from Nortel* (OTCBB:NRTLQ). The latest application unlock 5.0 for Nortel's award-profitable business Communications manager (BCM) provides new UC capabilities, including unified presence, and stronger simplicity with the introduction of a typical software flow for BCM50 and BCM450.
The Nortel BCM450 and BCM50 are Linux-based IP/TDM PBXs delivering utility-rich, all-in-one solutions for converged voice and statistics communications. The BCM50 serves organizations with up to 50 users whereas the larger means BCM450 is relevant for transforming into medium to significant organizations and department offices with as much as 300 clients. each and every supports a mixture of IP and digital consumers and can enable enterprises to keep as much as 70 percent of their common investment by way of reusing latest gadget.
As part of the brand new BCM Rls 5.0 application, BCM450 and BCM50 deliver SMBs with dynamic UC points like InTouch, which can provide actual federated presence, and widely wide-spread built-in communications purposes and capabilities. InTouch lets clients talk effortlessly with any one of their own directory – throughout Microsoft Outlook, Nortel BCM, MSN, and Skype for click on-to-name, click on-to-IM, and click on-to-email. by means of connecting people quicker, enhancing collaboration and rushing up the time to choice, Nortel estimates that unified communications can support groups realize can charge-savings and an increase in productivity of as much as 18 percent.
ultimate yr, the Nashville conference and friends Bureau** (NCVB) leveraged its BCM450 solution to ebook more than 650,000 resort rooms while advertising and marketing tourism on behalf of a lot of companions. NCVB is now trialing BCM Rls 5.0 and plans to roll out the InTouch utility in the coming weeks. Kay Hopwood, NCVB's director of assistance expertise, is eager for seeing precise-time presence for each person on the community and having a view into missed calls even when a caller doesn't leave a voicemail. For now, NCVB is having fun with the primary BCM Rls 5.0 feature it deployed, FindMe/FollowMe (FMFM), which enables simultaneous ringing of as much as five extra external devices. "each call is abilities company," pointed out Hopwood. "With BCM's FindMe/FollowMe capability, their revenue crew on no account has to leave out an additional income-producing call again."
Minitel**, a premier Nortel companion presenting provider across Canada, also selected to trial BCM Rls 5.0 in its own workplace production gadget. Its Toronto vice chairman of Operations, Dan Silverman, changed into so glad with the growth of the in-condo trial he satisfied a huge accounting company customer to installation it as smartly. "The installation was as clean as can be and the customer is now rolling out both InTouch and FindMe/FollowMe to distinct users of their organization with no trouble. They had been able to get their customer up to velocity on the interface and rolling the software out by themselves in less than an hour," noted Silverman.
Mexico's Universidad Latinoamericana** (ULA) similarly demonstrated the latest BCM application with fine consequences. "we are in the company of teaching cutting-edge adolescence and making ready them for the long run and the challenges ahead," pointed out Mario Ahumada Sandoval, subdirector of systems, ULA. "To do so, they count on having the latest in communications technology that helps us present a rich UC journey for staff and college students. Trialling BCM Rls 5.0, they found that the product's new feature set enhances their UC event, while maximizing gadget already in location."
BCM50 customer, Philkeram-Johnson**, the oldest ceramic tile producer in Greece, also welcomed the new utility liberate. "Our Nortel BCM50 offers us room to grow, in terms of potential and functionality, and it delivers the features they should evolve to a unified communications atmosphere," noted Christos Syropoulos, business manager, Philkeram-Johnson. "we are at all times in search of ways to increase their products and their productiveness so as to reply more quickly to valued clientele. i am desirous to discover extra in regards to the new aspects obtainable in BCM Rls 5.0 and how they will use them to boost their communications."
moreover the InTouch and FMFM capabilities, BCM Rls 5.0 lets a person forward a voice message the use of a file so that it will also be played or read by means of any cell gadget in the world. Meet-Me Conferencing for BCM now provides as much as a hundred twenty five ports with assist for as many as 300 clients. skilled name Recording, a ability customarily presented via a 3rd party is also obtainable as a part of the newest BCM unlock.
As an extra means of streamlining expenses and operations making it even more simple for SMBs and Nortel channel partners to installation, provision, and migrate pre-present facts, the new BCM50 and BCM450 portfolio contains ordinary software and applications, O/S, training, accreditation, consumer interfaces, and documentation.
Dell'Oro ranks Nortel's SMB portfolio #1 on the planet in number of hybrid-IP traces shipped and #2 in SMB market income for the 2d quarter 2009. Nortel's BCM solutions are localized and sold in over a hundred and twenty countries via more than one thousand channels.
Hear from extra BCM users and partners:
Nortel provides communications capabilities that make the promise of enterprise Made primary a truth for their shoppers. Their next-generation applied sciences, for each provider provider and commercial enterprise networks, aid multimedia and company-important applications. Nortel's technologies are designed to help get rid of present day boundaries to efficiency, pace and efficiency by using simplifying networks and connecting individuals to the counsel they want, after they want it. For greater suggestions, discuss with Nortel on the web at www.nortel.com. For the newest Nortel information, seek advice from www.nortel.com/news.
certain statements in this press free up can also include words such as "may", "expects", "may additionally", "anticipates", "believes", "intends", "estimates", "objectives", "envisions", "seeks" and different similar language and are considered ahead-searching statements or advice under applicable securities legislation. These statements are based on Nortel's latest expectations, estimates, forecasts and projections in regards to the operating environment, economies and markets in which Nortel operates. These statements are field to crucial assumptions, dangers and uncertainties, which might be intricate to predict and the specific influence can be materially diverse from those meditated in forward-looking statements. For additional information with respect to definite of those and different factors, see Nortel's Annual document on Form10-k, Quarterly stories on form 10-Q and other securities filings with the SEC. until in any other case required by means of relevant securities legal guidelines, Nortel disclaims any intention or obligation to replace or revise any ahead-searching statements, even if on account of new information, future events or in any other case.
*Nortel, the Nortel emblem and the Globemark are emblems of Nortel Networks.
**here's a 3rd party link as described in their web linking practices.
Use of the phrases "accomplice" and "partnership" does not imply a felony partnership between Nortel and any other birthday party.
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Editor's note: This article is part of a buying guide on unified communications. The features in this series describe the evolution of UC, its use cases and the important criteria to consider when buying a UC service. The series also compares the top UC products in the market. This article gives an overview of Alcatel-Lucent UC products.
Alcatel-Lucent's unified communications products include the OpenTouch Business Edition and OmniPCX Enterprise Communication Server. While both products are part of the Alcatel-Lucent OpenTouch suite, the business edition supports up to 1,500 users and is geared toward small and medium-sized businesses, while the OmniPCX server can support up to 1 million users, clearly making it a large-enterprise solution.
Similar to other vendors, Alcatel-Lucent has developed a modular platform that lets companies select the components required to power their UC needs. Alcatel-Lucent provides an end-to-end solution, offering SIP endpoints, such as IP phones and softphone applications, as well as network infrastructure, such as switches, routers, media gateways, wireless access points and much more.Business edition caters to enterprises of varying sizes
The OpenTouch Business Edition is the core VoIP/UC component of the Alcatel-Lucent OpenTouch suite, and is offered in two different versions: the OTBE 500 and OTBE 1500. The main difference between the two models is the number of users, devices and multimedia services supported on each server. Both platforms are managed via an identical Web-based interface.
The OTBE 500 supports up to 500 users with a total of 1,000 devices, including IP phones, tablets, PCs, smartphones and video equipment (SIP-based). These devices offer telephony, instant messaging, presence services, video and Web conferencing and much more.
Messaging services with the OTBE 500 include up to 500 voicemail boxes with a total of 300 hours of voicemail storage, which equals about 0.6 hours of voicemail storage per user and a total of 500,000 system-wide voicemail messages. The OTBE 500 can support up to 32 remote sites, along with survivability services.
The OTBE 1500 targets larger companies and supports a total of 1,500 users and up to 3,000 devices, again including IP phones, tablets, PCs, smartphones and video equipment (SIP-based). The OTBE 1500 offers services similar to the 500 -- telephony, instant messaging, presence, video and Web conferencing and much more. Messaging capabilities have been extended to support 1,500 users with 1,000 hours of voicemail storage (0.66 hours/user) and a maximum of 500,000 system-wide voicemail messages. The OTBE 1500 can also support up to 32 remote sites with survivability services.
The Alcatel-Lucent OpenTouch Business Edition is delivered on a VMware ESXi/vSphere 5.5 virtualization platform, powered by a 19-inch rack-based appliance server.
The virtualization platform offers several virtual servers, including the SIP-based communication platform that handles SIP-endpoint registration, management of IP phones and users; OpenTouch Multimedia Services, which handles all multimedia and Web-based collaboration features; and OpenTouch Session Border Controller, a highly secure software solution for SIP perimeter defense.Communication server designed for large networks
The OmniPCX Enterprise Communication Server is the core component of the Alcatel-Lucent OpenTouch suite. Designed for large enterprises, the OmniPCX is highly scalable, supporting up to 15,000 users per server, 250,000 users in an enterprise network or more than a million users in very large networks.
Depending on the configuration and requirements, the OmniPCX is available on Alcatel-Lucent media gateways, which are housed inside 19-inch custom-built chassis or various heights with multiple slots or a separate 19-inch rack-mounted hardware server powered by VMware ESXi. The server rack-mounted option uses selected HP ProLiant DL and IBM System X servers, therefore backing the solution with HP's and IBM's experience and server reliability.
As an enterprise-class product, the OmniPCX provides all the bells and whistles of an advanced UC system, including multiline telephony, speed-dial, call back, call history and more.Multimedia services enable worker mobility
OpenTouch Multimedia Services is an application server that integrates real-time communications into devices such as desktop PCs, smartphones, tablets and other similar hardware.
With OpenTouch Multimedia Services users can share documents with guests, access business communication services from anywhere, conduct video conference calls and maintain contact regardless of location.
With the multimedia server, users with multiple devices can be assigned different routing profiles and take advantage of features such as rapid session shift between their devices, making them reachable anywhere and on the device best suited for their location.
Web conferencing is another powerful feature, enabling Web conference calls with guests, customers and partners via the Internet, using a secure infrastructure.Session border controller provides robust security
The Alcatel-Lucent OpenTouch Session Border Controller (SBC) is placed on the boundary between the local enterprise network and the Internet. Its role is to protect the enterprise from outside VoIP attacks and provide secure robust access to OpenTouch SIP clients.
The SBC server can be used to terminate SIP service to the OmniPCX server or the business edition and provide support for up to 6,000 SIP audio sessions per server, allowing great scalability for large enterprises.
The SBC server can help organizations overcome complex Network Address Translation traversal issues, which tend to become a big headache for remote SIP clients and providers. The SBC server supports both VMware and Hyper-V virtualization environments, making it a very flexible solution with no operating system licensing requirements.
The SBC server offers various levels of security, including:
Service continuity can be guaranteed thanks to the support of multiple server installations, load balancing between a pool of SIP providers and other high-availability options.Routers offer added network connectivity
The Alcatel-Lucent OpenTouch suite uses OmniAccess routers/media gateways to provide connectivity to WAN/PSTN/ISDN services. The three OmniAccess enterprise services routers (ESRs) include compact, modular, and rugged, and support a variety of functions, services and environments.
For branch deployments, the ESRs are designed to provide all-in-one device services. Features supported include IP routing, VPN termination using IPSec protocol, HRSP/VRRP redundancy protocol support for load balancing and high availability, quality of service and much more.
The larger OmniAccess 5800 model has the added ability to run applications -- acting as a file server for files/printers -- provide IP telephony services and survivability services in case connection to the OmniPCX server is lost, and more.
Alcatel-Lucent is one of the few vendors offering complete end-to-end solutions for enterprises of any size. Its large portfolio includes VoIP/UC communication servers, IP phones, switches, routers, wireless access points and more, making it a strong candidate for enterprise and SMB customers alike.
SANTA CLARA, Calif., Feb. 6, 2019 (Canada NewsWire via COMTEX) -- Talkdesk's high scalability and ease of deployment boosts the overall user experience, while lowering the cost of ownership
Based on its recent analysis of the North American cloud contact center market, Frost & Sullivan recognizes Talkdesk, Inc. with the 2019 North American Product Line Strategy Leadership Award for developing the Talkdesk Enterprise Cloud Contact Center. Talkdesk is built on microservices architecture and designed to prioritize flexibility, scalability, security, and ease of use. Talkdesk's AppConnect Innovation Ecosystem enables customers to add on complementary applications quickly and cost-effectively from a broad range of third-party suppliers, extending the native capabilities of Talkdesk.
"The Talkdesk Enterprise Cloud Contact Center runs on US-based Amazon Web Services (AWS) data centers, with a main site supported by a disaster recovery site in a separate geographic region," said Nancy Jamison, Principal Analyst in Customer Contact at Frost & Sullivan. "Agents are connected to the closest media server in their global region to reduce latency and increase service reliability. This feature-rich contact center solution is delivered out of the box and supported by in-depth analytics and reporting capabilities. Furthermore, Talkdesk's cloud-native microservices architecture allows it to be scaled quickly using pools, clusters, and grids as new channels and technologies become available."
While agent scalability is important, Talkdesk is easy to scale geographically as well. By 2017, Talkdesk had 52,000 users across 60 countries, served by nine global data centers. In addition, by using Talkdesk's communication-platform-as-a-service (CPaaS) offering, customers can scale carrier communications globally, without directly connecting to hundreds of carriers worldwide. Talkdesk's microservices architecture and multi-tenant CPaaS foundation present a superior price-performance value, while the interaction orchestration engine, Studio, enriches the user experience with several capabilities, such as routing, skills matching, presence engine, context process, and an intuitive flow designer.
Another major benefit of Talkdesk's platform approach is its AppConnect Innovation Ecosystem, which enables customers to deploy best-in-class solutions and quickly trial applications to determine if they suit their business needs, without any huge upfront investments. Talkdesk is currently pre-integrated with over 50 applications in core contact center areas, including workforce management, workforce optimization, outbound dialer, voice analytics, and collaboration.
Talkdesk's most prominent capabilities include its AI engine, Talkdesk IQ, Callbar, Mobile, Omnichannel, Analytics, Studio, and Self-Service. "Talkdesk offers natively built self-service software development kits (SDKs) for callback, context, knowledge base, and visual interactive voice response (IVR) capability for Android and iOS applications. Additionally, a flexible Webhook event management offers access to event-triggered automations with 50+ external partners," noted Ms. Jamison. "The company continues to deliver on its vision to make customer experience a competitive advantage for its clients. Talkdesk's customer-focused innovation, and ability to secure significant funding, underlines its current performance and potential to dominate the cloud contact center market in the near future."
Each year, Frost & Sullivan presents this award to the company that has developed a comprehensive product line which caters to the breadth of the market it serves. The award recognizes the extent to which the product line meets customer demands and the overall impact it has in terms of customer value and increased market share.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About Talkdesk, Inc.
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom, Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.
About Frost & SullivanFrost & Sullivan, the Growth Partnership Company, collaborates with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, Frost & Sullivan has been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Contact us: Start the discussion.
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SOURCE Frost & Sullivan
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SOURCE: Frost & Sullivan
SOURCE: Talkdesk, Inc.
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A Discord user offers a PayPal account with $4,500 credit on it. Hackers and scammers can easily be found on the $2 billion chat app.Forbes
Originally set up as a place for gamers to chat, Discord has become wildly popular, attracting 150 million users and rising to a $2 billion valuation just last month.
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But with rapid growth has come disturbing criminal behavior. Thanks to previously unreported court filings, Forbes can reveal that Discord groups dedicated to cybercriminal activity are being investigated by the FBI. The groups are being used by low-level hackers to share stolen data, like usernames and passwords. U.S. cops are also warning about a handful of cases in which the chat app has been adopted by groomers to target children susceptible to online coercion.
Founded by young entrepreneurs Jason Citron and Stanislav Vishnevskiy (a Forbes 30 Under 30 alum) in 2015, the site still bills itself as a home for gamers. It claims to have 150 million users and in 2017 had already outgrown another burgeoning communications startup, Slack.
But with ballooning wealth and size comes trouble. In the last two years Discord has become a chaotic space, where innocent gamers' voices have increasingly intermingled with those of shady criminals, child groomers, hate-mongers and, most notoriously, white supremacists.
Discord's founders declined to be interviewed for this article, but a spokesperson said its terms of service and community guidelines prohibited "harassment, threatening messages, calls to violence or any illegal activity." They also cover "more expansive activities than other platforms’ rules such as doxxing and sharing private information."
"Though they do not read people’s private messages, they do investigate and take immediate action against any reported violation by a server or user, which can include shutting down offending servers or banning users," the spokesperson added. "We work closely with law enforcement agencies in their investigations when appropriate to ensure and strengthen the safety of their community members."
Hells Gate to stolen password heaven
A search warrant unearthed by Forbes detailed an FBI investigation in Ohio into a particular Discord group called Hells Gate. It's the first evidence the agency has probed cybercriminal activity on the site.
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According to the warrant, the group was selling "generated" credentials. "I believe the account credentials generated on the website belong to unwitting victims whose credentials have been stolen or are otherwise being used without permission," an FBI special agent wrote in the application for the search.
Forbes later found an advertisement for a Hells Gate account generator that linked to Discord. For subscriptions ranging from $9 to $50, customers of the illicit trade could get access to thousands of online accounts, including cryptocurrency wallets, social media profiles and logins for pornography sites. A forum post accompanying the ad, from January last year, indicated Hells Gate was offering access to as many as 109,506 accounts.
The Hells Gate account generator offered access to a wide range of sites. The FBI suspects stolen usernames and passwords were on offer.Forbes
Discord banned the HellsGate server. And it's been putting out hacker-built fires elsewhere. Amongst the many examples of troublesome groups was one dedicated to SentryMBA, a tool that automates the process of inputting millions of leaked usernames and passwords on different websites in an attempt to gain access.
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Before its removal, David Shear, an analyst at U.S. cybercrime tracking company Flashpoint, watched over the SentryMBA community on Discord as members consistently shared lists of leaked passwords to provide ammunition for the tool, as well as updated versions. Another example was GiftCardKing, where a single individual provided custom-built account takeover software for various online websites.
GiftCardKing on Discord provided custom tools that used leaked login credentials to get into online accounts.Flashpoint
On top of those are areas of Discord where people's credit card information is sold, as well as chats about shoplifted goods and drugs.
A group called Hauls and Pickups on Discord, where users are talking about shoplifting activity.Flashpoint
A Discord carding group shows off trainers fresh out their boxes. Stolen credit cards are often used to buy up bulk quantities of items, which are then resold.Digital Shadows
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Though it appears most, if not all, of the above groups have been shut down by Discord, Forbes was quickly able to find similar live chats, one offering $100 Amazon gift cards for $50, another selling malware-as-a-service for a $115 lifetime fee. One particularly interesting group was FoxCult, where conversations focused on all manner of illegal activity, from using stolen credit cards and selling PayPal accounts with thousands of dollars of credit, to dumping information online.
The Discord FoxCult group involves chats about leaking data and using stolen credit cards.Forbes
Such data salesmen and -women aren't the most trustworthy. Scammers are also often on the platform, according to security analyst Alex Holden. Typically they claim to have access to services and data when they don't, running off with buyers' funds and never appearing under their pseudonym on Discord again.
Why hackers choose Discord
Rafael Amado, senior strategy and research analyst at Digital Shadows, said Discord had become increasingly popular among digital crooks following the 2018 law enforcement takedowns of popular dark web drug and weapons markets AlphaBay and Hansa. Amado thinks Discord is believed by those ex-dark web denizens to provide an acceptable degree of anonymity.
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But to view Discord as a place safe from legal action would be entirely false. As the search warrants show, the site can and does hand over user information if the government comes forward with an acceptable request.
Shear said data thieves know Discord doesn't provide true anonymity. Instead, Shear's running theory is that Discord has all the right features to quickly set up stolen data shops.
Years ago, hackers would have to set up their own private spaces to communicate, known as IRC [Internet Relay Chat] rooms. Those chats would often get hacked or knocked offline with a distributed denial of service (DDoS) attacks, noted Shear. "With Discord, they have to worry about none of that for the most part," he added.
"The permissions system is simple to keep out people they don’t like, and on top of that—even when servers do get banned—they'll easily set up a new Discord server that day given how simple the creation process is. We've seen communities banned half a dozen times and still continue to operate within Discord."
After Forbes spoke with those that ran SentryMBA, it appeared Shear’s theories were on the money. The owner of the SentryMBA Twitter account said Discord was useful because of various easy-to-use and free features that were originally built for gamers to chat, in particular screen sharing and voice calling. Its Discord community of between 1,000 and 2,000 users were often sharing hacking tips, though the SentryMBA spokesperson said they didn't encourage illegal activity.
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"We consider it as allowing freedom of speech for those who share a similar interest online," they told Forbes. "We cannot deny the fact it is an extremely popular subject and as time goes on there are more and more people suffering from such attacks and these individuals must learn the importance of protecting yourself."
Child grooming on Discord?
More disturbing than the rising cybercrime activity are a handful of cases where Discord has been used as the starting point for child grooming.
Forbes found another previously unreported search warrant from 2017, which detailed the case of 22-year-old William Lee Dela Cruz, who was using Discord to contact an unnamed 12-year-old. The government claimed they'd used Discord to discuss, amongst other topics, having sex and masturbating.
The chats came to light after the Jane Doe was reported missing, having disappeared with Dela Cruz in a vehicle, according to the search warrant, which detailed subsequent sexual activity between the pair. Dela Cruz was charged with one count of enticement of a minor and one count of travel with intent to engage in illicit sexual conduct. (He is yet to face trial. Just last week, the judge in the case ordered that Dela Cruz would be hospitalized for treatment for up to four months, "until his mental condition is so improved that trial may proceed.")
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This wasn't the first case of grooming reported on the site. Earlier this month, six men and one woman were arrested in Florida, accused of sexually exploiting two teenage girls. Warning about the predator use of Discord, police said at least one of the girls was first contacted by the accused over the platform, local media reported. The FBI was also reportedly involved in a 2018 missing child case in Mississippi, where police said a 14-year-old boy was lured over Discord.
Other non-cyber crime has appeared on Discord in recent months too, as found in the search warrant that detailed the Hells Gate investigation. The subject of the search warrant, Stephen McQueen, was seen posting on Hells Gate about guns and marijuana, too, according to the FBI's narrative. McQueen was spotted chatting with another Discord user about growing weed, the search warrant application read. (The warrant, which sought DNA from McQueen, was not successfully executed and the case was terminated, according to the court docket. Forbes could find no charges against a Stephen McQueen in Ohio).
Discord's identity problem
Beyond these emergent issues, Discord has other problems. Notoriously, it has attracted a reputation as a hub for white supremacists. As the New York Times reported in 2017, Discord was moved to remove a number of alt-right chat groups following the now infamous Unite the Right rally in Charlottesville, where a 32-year-old counterprotester was mowed down and killed.
It appeared Discord wasn't able to keep hate speech out, though. In 2018, Slate reporter April Glaser joined more than 20 Discord communities "that were either directly about Nazism or white supremacy or reveled in sharing anti-Semitic and racist memes and imagery."
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That investigation and the criminal use of Discord reported here point to the obvious: Discord has become something far more unruly than the gamer-only site it was meant to be.
A return to innocence might be impossible. Discord, at least, has money to throw at the problem. In December, it raised a massive $150 million.
Shear believes Discord has to go beyond the whack-a-mole game it's currently playing, in which offending groups are simply banned. The company should work with researchers "to address the pervasive nature of threat actors using Discord as their home."
"Otherwise, it will be purely reactionary as it currently is," Shear added.
But once messaging apps become attractive to criminals, it's hard to shift them. From Facebook to Kik, social tools have splurged millions in their attempts to cleanse nefarious types from their services. Thus far, their collective victories in the war on drugs, child abuse and cybercrime have been little more than symbolic.
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