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920-178 exam Dumps Source : Nortel Contact Center Rls. 7.0 Sales(R) Engineering
Test Code : 920-178
Test Name : Nortel Contact Center Rls. 7.0 Sales(R) Engineering
Vendor Name : Nortel
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TSX : NTOTC Bulletin Board : NRTLQ
March 25, 2009 06:00 ET
company strategies mix with Communications to increase revenue, lessen fees and increase customer satisfaction
OTTAWA, ONTARIO--(Marketwire - March 25, 2009) - Nortel(1) (TSX:NT)(OTCBB:NRTLQ) is unleashing a bunch of new contact middle products and services arming trendy businesses with the most advanced capabilities attainable. Heading up the new providing is Contact center 7.0 adopted by using enhancements to Nortel's interactive voice response answer, the Interactive Communications Portal (ICP) and introduced functionality to the business's Agile conversation atmosphere (ACE) platform.
totally resilient and redundant, Contact core 7.0 is a local SIP-based mostly solution with tightly built-in unified communications (UC) capabilities and a whole bunch of recent features, including integration with Microsoft office Communications Server (OCS) 2007. As a Microsoft Gold licensed companion, Nortel is identified for demonstrating the optimum degree of competency and knowledge in designing, integrating, and helping Microsoft applied sciences.
"Nortel is doing imaginative things in the customer contact market and their strategy for making it standard to blend functions with company processes is right on the mark," mentioned Steve Lemak, vice chairman of IT, excelleRx, a Nortel contact core consumer and issuer of medicine management for the hospice market. "They take note what must be finished to support groups like ours cut back costs and speed their means to more suitable serve their purchasers."
"These announcements underscore Nortel's focus on supplying sophisticated client care options that not simplest simplify enterprise manner and utility integration however also spotlight Nortel's endured commitment to convey innovative capabilities to their purchasers," noted Ravi Chauhan, common supervisor, Communications Enabled company options, Nortel.
Key facets of Contact center 7.0 include:
- Open Interfaces - moreover the openness delivered through SIP, Contact core 7.0 provides open software Programming Interfaces using a functions Oriented architecture (SOA), which allows for integration of the contact middle into an organization's business purposes and methods. With web provider interfaces for queuing, laptop Telephony Integration (CTI), and database integration, a enterprise can automate workflow between entrance and returned workplace purposes to remove tedious guide tactics.
- UC within the Contact middle - With Contact middle 7.0 and Microsoft OCS integration, it is handy for purchasers to interact with a business the use of quite a few modes of verbal exchange. This entertaining integration gives a single, unified agent laptop interface for inbound/outbound voice, e-mail, web chat, and instant messaging. for instance, Contact middle 7.0 can intelligently route consumer contacts to accessible agents using SIP-primarily based presence. agents can also use presence to straight away examine which of their experts is purchasable to assist with a customer request, enabling first contact decision.
- Predictive Outbound Dialing - customarily supplied as a separate software, Nortel has fully integrated this expertise within Contact middle 7.0 to improve the efficiency of agents by way of enabling the gadget to intelligently predict when an agent will develop into available and area an outbound call to coincide with their availability. And, because it is built-in with Contact core 7.0, reporting and administration are seamless.
- service advent environment (SCE) - Contact center 7.0 also features a graphical 'drag and drop' device that takes the work out of contact middle and self-service workflow advent. With SCE, the workflow orchestration between diverse applications is simplified the usage of open, net functions interfaces, which reduces the cost and speed of deployment. Nortel estimates use of this device to be five times sooner than traditional workflow creation methods.
- functions - Contact core 7.0 answer is complemented through an greater set of latest features spanning all aspects of contact center operations. These encompass: Consulting and Design; development and Customization; Implementation and Integration; manage and renovation; and Optimization services.
For more particulars, seek advice from http://www.nortel.com/options/ccvp/collateral/nn124079.pdf
besides the Contact center 7.0 answer, Nortel is additionally making improvements to its ICP providing with characteristic Pack 1. Enhancements consist of outbound detection for discerning between someone and an answering computing device; co-home of the Nuance speech server, casting off the need for a separate server; and extension of SIP CTI interworking to guide Avaya AES.
"To name a new product subsequent-gen has turn into cliche, however Nortel has definitely put its Interactive Communications Portal in a class by using itself when it comes to ingenious design, openness, interoperability standards aid and ease-of-use," stated Joe Outlaw, major contact core analyst, Frost & Sullivan. "long-time market chief Nortel demonstrates with ICP, it is dedicated to bringing leading solutions to the market."
Nortel additionally continues to pursue an open utility environment including right here performance as part of ACE unlock 1.2:
- expanded support of Microsoft OCS 2007 for better presence capabilities (e.g. telephony presence) across heterogeneous PBX environments;
- Integration with IBM Lotus Sametime client 8.0.1 for click to conference and enhanced presence capabilities;
- And, services for software customization, prototyping, and customized utility building.
"more and more groups are discovering that having the capacity to automate capabilities and strategies, while having distinct channels of verbal exchange available, can enhance efficiencies, reduce working prices, and build consumer loyalty," mentioned Joel Hackney, president, enterprise solutions, Nortel. "UC-enablement is naturally the direction ahead and now they have offered an easy roadway for their valued clientele to reach this aim."
With Nortel contact centers handling greater than 200 million calls a day, the business presents the broadest software portfolio, including contact middle, self-provider, advanced speech, and personnel optimization options. It also adheres to an open, vendor-agnostic method that allows for for simple integration of the UC adventure throughout applications and instruments complemented by a rich functions observe that can personalize solutions in accordance with a consumer's interesting business wants.
Nortel is a recognized chief in offering communications capabilities that make the promise of business Made simple a truth for their shoppers. Their subsequent-era technologies, for both service provider and enterprise networks, assist multimedia and company-crucial purposes. Nortel's applied sciences are designed to assist get rid of ultra-modern boundaries to effectivity, velocity and performance by using simplifying networks and connecting people to the counsel they want, once they need it. Nortel does company in additional than one hundred fifty international locations all over the world. For extra assistance, seek advice from Nortel on the internet at www.nortel.com. For the latest Nortel news, seek advice from www.nortel.com/news.
definite statements during this press free up may additionally contain phrases akin to "may", "expects", "may additionally", "anticipates", "believes", "intends", "estimates", "aims", "envisions", "seeks" and other identical language and are regarded ahead-looking statements or information beneath applicable securities legislations. These statements are in accordance with Nortel's latest expectations, estimates, forecasts and projections in regards to the operating atmosphere, economies and markets by which Nortel operates. These statements are discipline to important assumptions, hazards and uncertainties, that are intricate to foretell and the genuine effect can be materially distinctive from these contemplated in forward-looking statements. For additional info with admire to definite of those and different elements, see Nortel's Annual record on Form10-ok, Quarterly reviews on form 10-Q and different securities filings with the SEC. until otherwise required by way of relevant securities laws, Nortel disclaims any intention or responsibility to update or revise any forward-searching statements, even if because of new tips, future activities or in any other case.
(1)Nortel, the Nortel brand and the Globemark are trademarks of Nortel Networks.
Use of the phrases "companion" and "partnership" does not imply a prison partnership between Nortel and some other birthday celebration.
As mentioned in a previous tip, organizations are implementing IP telephony greater often on their records infrastructures. The accelerated deployment has created a necessity for licensed IP telephony engineers to give proven, most appropriate-of-breed expertise.
The IP telephony certifications Nortel at the moment presents are divided into 4 categories: aid professional, Design expert, aid expert, and Design knowledgeable. This tip discusses the Nortel support track.
The support expert certifications are supposed to exhibit someone's skill to put into effect, function, and troubleshoot a Nortel Networks IP Telephony answer. The help professional certification displays a candidate with three to six months of adventure that may tackle events technical issues of a common Nortel IP Telephony answer.
NNCSS - VoIP Succession BCM 3.0
This certification assessments the capability to enforce, function, and troubleshoot the company Communications supervisor three.0. This certification covers hardware, delivery-up, information and voice networking, purposes, and troubleshooting the BCM. To flow the certification, two tests should be efficiently achieved: expertise requirements and Protocols for IP Telephony options, and Succession BCM three.0. The know-how specifications and Protocols for IP Telephony options examination is a top level view of convergence technologies.
NNCSS - CallPilot Rls. 2.0
This certification assessments the skill to implement, function, and troubleshoot the VoIP CallPilot 2.0. This certification covers hardware, administration, interoperability with Meridian 1 switches, and protection of a single web site CallPilot system. To move the certification, two assessments ought to be effectively accomplished: Meridian Database and CallPilot 2.0.
NNCSS - Symposium name center Server or Symposium name center Server installing and maintenance
These two certifications test the skill to implement, operate, and troubleshoot the Symposium name core Server. each certifications cowl hardware, utility installing, administration, and maintenance of Symposium name core Server 4.2, Symposium internet client four.0, and Symposium express 3.0. however, the Symposium name center Server certification additionally exams the structure, customized configuration and integration of the server. To move either of these certifications, one examination need to be correctly completed: Symposium name core or Symposium name center setting up and upkeep, respectively.
NNCSS - Symposium name middle TAPI/Agent or name core TAPI/Agent setting up and maintenance
These two certifications check the skill to put into effect, operate, and troubleshoot the Symposium call core TAPI/Agent. each certifications cowl hardware, software installation, administration, and protection of Symposium TAPI 2.3 and Symposium Agent 2.three. besides the fact that children, the Symposium name middle TAPI/Agent certification additionally assessments the architecture, integration, and custom configuration of the TAPI/Agent. To move either of those certifications, one exam have to be successfully completed: Symposium name center TAPI/Agent or Symposium name center TAPI/Agent Inst/leading, respectively.
NNCSS - Symposium specific call core or Symposium specific name core installation and upkeep
These certifications check the skill to implement, operate, and troubleshoot the Symposium specific call core. both certifications cowl hardware, application installation, administration, and upkeep of Symposium categorical call middle 4.2. despite the fact, the Symposium categorical call core certification also tests the architecture and integration of the name core. To flow both of the certifications, one examination ought to be correctly achieved: Symposium categorical call middle or Symposium specific name middle Inst and Maint respectively.
NNCSS - VoIP Multimedia communique Server (MCS) 5100 2.0
This certification exams the means to enforce, function, and troubleshoot the VoIP Multimedia communique Server (MCS) 5100 2.0. This certification covers installation of the hardware and application, configuration, upkeep, and administration of the Multimedia communique Server (MCS) 5100 2.0. To move the certification, two checks have to be efficiently accomplished: expertise requirements and Protocols for IP Telephony options, and VoIP Multimedia communication Server (MCS) 5100 2.0. The know-how standards and Protocols for IP Telephony solutions examination is an overview of convergence applied sciences.
NNCSS - VoIP Succession one thousand/1000M Rls. three.0 DB Administrator
This certification checks the capability to retain and troubleshoot the VoIP Succession a thousand/1000M Rls. three.0 DB Administrator. This certification covers the architecture, configuration, preservation, and administration of the Meridian 1, Succession 1000 Rls. three.0, and Succession 1000M Rls. 3.0 using basic Alternate Route option (BARS) and community Alternate Route option (NARS). To move the certification, two tests should be efficiently completed: expertise requisites and Protocols for IP Telephony options, and Succession a thousand/1000M Rls. 3.0 DB Administrator.
NNCSS - VoIP Succession 1000/1000M Rls. 3.0 setting up and renovation
This certification assessments the ability to installation, configure, and preserve the VoIP Succession 1000/1000M Rls. three.0. This certification covers the installation, architecture, configuration, upkeep, and management of the Meridian 1, Succession one thousand Rls. 3.0, and Succession 1000M Rls. three.0, web Telephones i2xxx, and Optivity Telephony manager (OTM) 2.1. To flow the certification, three tests have to be successfully achieved: know-how necessities and Protocols for IP Telephony solutions, and Succession 1000/1000M Rls. 3.0 for Technicians, and Succession a thousand/1000M Rls. three.0.
The help expert certifications build on the specialist's potential through demonstrating their skill to enforce, function, and troubleshoot an advanced Nortel Networks IP Telephony answer. The aid professional certifications reflect a candidate with six to 12 months of fingers-on adventure with the capacity to guide or help intermediate-degree personnel to maintain complicated Nortel IP Telephony solutions.
NNCSE - CallPilot 2.0 Unified Messaging options
This certification exams the ability to put into effect, operate, troubleshoot and optimize the VoIP CallPilot Unified Messaging solution 2.0. This certification covers the setting up, administration, interoperability, security, upgrade techniques and have usage for a multi web site CallPilot system. To pass the certification, the candidate have to first gain their NNCSS - CallPilot Rls. 2.0. because of this, the CallPilot 2.0 Unified Messaging options must be efficaciously accomplished to gain this certification.
NNCSE - Contact center
This certification tests the capability to put into effect, operate, troubleshoot and optimize the Contact core items. This certification covers the candidate's capabilities on the Symposium name core Server (SCCS)/Symposium express call core/Symposium internet client, Symposium TAPI service company (TAPI SP), Symposium Agent, and the Symposium net center Portal. To circulate the certification, the candidate should first reap their NNCSS - Symposium name core Server and the NNCSS - Symposium call core TAPI/Agent certification. consequently, the Contact center examination should be efficiently achieved to attain this certification.
NNCSE - IP Convergence Succession one thousand/1000M Rls. 3.0
This certification assessments the capability to install, configure, maintain, and optimize the VoIP Succession a thousand/1000M Rls. 3.0. This certification covers the configuration, succession department office (BO), far off workplace, operation, and Meridian 1 to Succession 1000M 3.0 migration methods for the Succession one thousand/1000M Rls. three.0, information superhighway Telephones i2xxx, far flung office 91xx, and Optivity Telephony manager (OTM) 2.1. To flow the certification, the candidate ought to first obtain their NNCSS - VoIP Succession CSE a thousand Rls. 2.0 or the VoIP Succession a thousand/1000M Rls. three.0 installation & renovation certification. subsequently, yet another greater problematic edition of the Succession one thousand/1000M Rls. 3.0 exam should be correctly accomplished to gain this certification.
in the IT industry, certifications are a method to validate someone's abilities within a certain area. The above Nortel IP Telephony certifications are some of the equipment that may show the capabilities of an IP Telephony support knowledgeable. These certifications couldn't replace years of business journey, but they do deliver the basis to help and manipulate Nortel Voice over IP options.
The subsequent tip will focus on Nortel's Design IP Telephony certification track.
Richard Parsons (CCIE#5719) is a supervisor of expert functions for Callisma Inc., a unconditionally owned subsidiary of SBC. He has built a superior basis in networking ideas, superior troubleshooting, and monitoring in areas similar to optical, ATM, VoIP, routed, routing, and storage infrastructures. prosperous resides in Atlanta GA, and is a graduate of Clemson institution. His heritage comprises senior and primary consulting positions at foreign network functions, Lucent, and Callisma.
TORONTO, Jul 15, 2009 (M2 PRESSWIRE by the use of COMTEX) -- five new commercial offerings for the Nortel* [OTC: NRTLQ] and Microsoft inventive Communications Alliance (ICA) had been delivered at the Microsoft international associate convention. the brand new answer programs are tailored to the selected wants of organisations to convey the simplicity and more suitable pace of operations enabled by means of unified communications. the new technologies permit organizations to know massive productiveness positive factors and operational efficiencies that provide a competitive part.Nortel has experienced huge success deploying Microsoft telephony options for world agencies as part of the Microsoft voice pilot application. the new commercial presents display the persisted innovation, investment and dedication to the ICA relationship.
"Transitioning to a unified communications atmosphere does not need to be advanced, and these new ICA solutions are designed to deliver a simple, within your budget capacity for corporations to make that transition," observed Craig Schuman, director of enterprise development and strategy for the unified communications group at Microsoft. "Nortel's dedication to proposing unified communications options that integrate with ease with Microsoft office Communications Server and Microsoft alternate Server has been a key element in the success of the creative Communications Alliance." "Unified communications take business operations to a new realm," spoke of Joel Hackney , president, commercial enterprise options, Nortel. "CXOs are realizing a new mindset - one which goes beyond company continuity and extends into realm of company chance. ICA solutions convey the capabilities that allow this simple shift. corporations cannot stand nonetheless in this ambiance, and need each capabilities available. Nortel and Microsoft are supplying the means to know that skills instantly, holistically and economically. Being the proper Microsoft associate is of key importance to offering these capabilities to their shoppers - and they seem to be forward to nurturing the connection in the years forward." New answer Bundles deliver UC foundation The 5 new commercial choices for the resourceful Communications Alliance are designed to accelerate deployment and simplify the transition to unified communications. The integrated applications lower the barrier to entry, simplify their buy and deployment, and provide a price-beneficial means to evaluate the know-how to prove their cost within the client's networking environment. New solution bundles encompass: - SIP Contact center 7.0 + Microsoft workplace Communications Server: The Contact center 7.0 unencumber brings unified communications into the contact center through its integration of OCS2007 presence capacity, providing the capacity to instantly contact the acceptable area matter skilled leading to greater first name decision quotes.
- net capabilities: targeted at companies with a hundred-500 clients, this solution contains UC capabilities that permit seamless person adventure with presence and click-to-call into different business functions and procedures.
- commercial enterprise Lighthouse: This providing offers a value-useful choice for the large commercial enterprise to take potential of the superior productiveness that unified communications gives. The present comprises deployment functions to allow UC integration, including office Communications Server Voice and Conferencing and Microsoft trade Voicemail for deployments of more advantageous than 2,000 clients.
- commercial enterprise Mini Lighthouse: This providing provides a cost-useful alternative for the small commercial enterprise to take skills of the more suitable productiveness that unified communications gives. The present contains deployment capabilities to permit UC integration, workplace Communications Server Voice and Conferencing and Microsoft change Voicemail for deployments starting at 250 clients.
- UC Conferencing: for terribly gigantic-scale conferencing capabilities, this kit provides a price-advantageous choice for agencies to take talents of the enhanced productivity that unified communications provides via Microsoft office Communications Server 2007 liberate 2. The offer comprises consulting and the necessary deployment functions to enable the office Communications Server conferencing potential for no less than 500 clients.
New customers drive Momentum in addition to the 1,300 ICA client wins over the three year agreement between the groups, Movares and SQLSoft+ are essentially the most recent customers to recognise the advantages of deploying ICA options.
"We anticipate a quick ROI on this deployment," referred to Steve Brugger, president, SQLSoft+. "we're realizing discounts of 30 percent each and every month on reduced cell and facts costs on my own. Their overseas employees dwell linked transparently and have all but eliminated their cellphone prices when contacting their US office. considering they had already deployed ECALS on the customer machines, their client hardware expenses were restricted to good value USB handsets, that have been one-third the price of most IP phones. Being in a position to run their historical and new telephone programs in parallel all through deployment made for a really fast training and adoption cycle in addition to a clean cutover. The conferencing facets have also reduced their prices." SQLSoft+ selected Nortel expert features to support implement the solution. Nortel is a Gold licensed methods integrator for Microsoft UC options.
Peter Dubbelman, senior IT guide, Movares, an engineering consultancy company primarily based in the Netherlands observed, "We selected Nortel because of their collaboration with Microsoft, as this provided a low chance and seamless integration for Unified Communications with their existing Microsoft ambiance. Their aim became to enable working anyplace every time, the usage of integrated voice and facts capabilities on each computer systems and smartphones. After the pilot, ninety six p.c of their employees would no longer are looking to go returned to their old device, and scaling as much as the complete business yielded a lot of compliments for their ICT branch." "Nortel is still a stalwart Microsoft partner and is dedicated to the success of ICA as a means to helping their shoppers remedy their enterprise problems," talked about Susan King, leader, ingenious Communications Alliance, Nortel. "we now have sharpened their execution with a focus on offering critical application and services to augment Microsoft's unified communications providing. These new capabilities are helping their purchasers streamline and truncate their operations by extending their unified communications capabilities deeper inside their firm's enterprise functions and methods." About Nortel Nortel promises communications capabilities that make the promise of enterprise Made basic a reality for their customers. Their next-generation applied sciences, for each carrier company and business networks, support multimedia and company-critical purposes. Nortel's technologies are designed to help eliminate modern boundaries to effectivity, pace and performance by simplifying networks and connecting individuals to the tips they need, after they need it. For extra assistance, talk over with Nortel on the net at www.nortel.com . For the newest Nortel information, consult with www.nortel.com/news .
definite statements in this press free up may include phrases comparable to "may", "expects", "might also", "anticipates", "believes", "intends", "estimates", "objectives", "envisions", "seeks" and other an identical language and are considered ahead-searching statements or tips below applicable securities legislation. These statements are based on Nortel's current expectations, estimates, forecasts and projections about the working environment, economies and markets in which Nortel operates. These statements are area to important assumptions, dangers and uncertainties, which might be complex to foretell and the exact result may well be materially distinct from those contemplated in ahead-looking statements. For additional info with admire to definite of these and different components, see Nortel's Annual report on Form10-ok, Quarterly reports on form 10-Q and different securities filings with the SEC. until in any other case required by way of applicable securities legal guidelines, Nortel disclaims any intention or responsibility to update or revise any ahead-looking statements, no matter if on account of new tips, future hobbies or otherwise.
*Nortel, the Nortel emblem and the Globemark are logos of Nortel Networks.
Use of the phrases "associate" and "partnership" does not imply a legal partnership between Nortel and every other celebration.
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THE 50 STATES<@VM>THE 50 STATES: Maine to WyomingWhat's up in your agency?
For governments east of the Mississippi, call 301-650-2225 or e-mail firstname.lastname@example.org . For those west, call 301-650-2238 or e-mail email@example.com .
FRINGE BENEFIT. Alabama Industries for the Blind, which manufactures and distributes office and janitorial products, has logged an upsurge in calls to its toll-free sales number since it created a Web site for electronic commerce six months ago. AIB officials say sales through the Web site itself have been moderate, but that the project has paid off in generating marketing attention for the state-owned business.
The Web site, at www.aib-aidb.com , runs under Microsoft Windows NT 4.0 on a 200-MHz Dell Pentium with128M of RAM. The site was created with Microsoft FrontPage. The e-commerce functions of the Web site are carried out by Intershop Communications Inc.'s Enfinity 1.0 Developer Edition.www.state.ak.us/local/akpages/ADMIN/dmv/AFOwebCam.htm , via File Transfer Protocol.
ONLINE AND IN LINE. 'Check the wait before you go!' is the admonition from the Motor Vehicles Division about its new online DMV line cam.
DMV officials pointed an Axis 200-plus Web camera from Axis Communications Inc. of Boston at the customer line in the DMV's Dowling Road office in Anchorage.
The Web server-cum-digital camera runs Linux and sends images to the DMV Web site, at www.state.ak.us/local/akpages/ADMIN/dmv/AFOwebCam.htm , via File Transfer Protocol.
SAGE SYSTEMS. The School Facilities Board is overseeing the purchase of 30,000 computers for Arizona schools under the Students First law passed this spring. The $50 million hardware and software buy aims to reduce the student-to-computer ratio to 8-to-1 by the end of the next school year. State officials estimate the cost of networking the schools at $100 million.
The board has posted its technical requirements for systems that individual schools will order at www.sfb.state.az.us/sfb/sfbpub/selected_computers.htm .
For example, the board offers 100 percent reimbursement to schools ordering 600-MHz Pentium IIIs with 64M of RAM, 20X CD-ROM drives, 8M of video RAM, 10G hard drives and a software selection including Microsoft Office. The program also subsidizes optional configurations.
RAZORBACK GEOGRAPHY. The Department of Information Services expects next month to see results from a geographic information system project called Mapping Arkansas' Information Network.
The MAIN project used ArcView from the Environmental Systems Research Institute of Redlands, Calif., Geomedia from Intergraph Inc. of Huntsville, Ala., and MapInfo GIS software from MapInfo Inc. of Troy, N.Y.
CHOWCHILLA REDEMPTION. Through a program called Joint Venture, inmates at the nation's largest women's prison are providing computer components to businesses. Women at the Central California Women's Facility in Chowchilla assemble printed wiring boards with microprocessors and sell them at reduced rates to Server Technologies of Sunnyvale.
The company then installs the boards into rackmounted PCs used by Internet service providers.
Jack Cleveland, director of engineering for Server Technologies, said the five-year-old partnership has been good for the inmates and the company. The inmates produce good-quality boards at competitive prices, he said.
VACCINE MACHINE. Denver Health, a consortium of the Health Department, a public hospital and more than 25 community and school clinics, completed a redesign of its immunization registry with help from ManTech Advanced Systems International of Fairfax, Va.
MASI upgraded the registry's software code using Sybase PowerBuilder and Oracle Corp. database management tools.
ONWARD AND UPWARD. The Connecticut Legislature has mandated a reorganization of the Department of Information Technology under which the agency progressively will assume responsibility for all the electronic-commerce and management information system work of the state.
As a first step, about 60 managers from other Connecticut agencies will be reassigned to DOIT this summer.
OFFICER DATA. The Delaware Criminal Justice Information System (DELJIS) Office plans progressive upgrades to its Enhanced Police Complaint (EPC) system, which allows patrol officers to capture data at the scenes of crimes. This month it plans to issue an easier-to-use, more stable release known as Version 1.3. About 1,200 police officers use the system in notebook-equipped squad cars and on desktop PCs.
The Morning Download comes from the editors of CIO Journal and cues up the most important news in business technology every weekday morning. Send us your tips, compliments and complaints. You can get The Morning Download emailed to you each weekday morning by clicking here.
Good morning. Companies are building entire businesses around data, but no one really knows what that information is worth. “It’s flummoxing that companies have better accounting for their office furniture than their information assets,” said Douglas Laney, an analyst at technology research and consulting firm Gartner Inc. “You can’t manage what you don’t measure.”
The lack of standards for valuing data leaves a widening gap in their understanding of the modern business world, the WSJ's Vipal Monga writes. The Financial Accounting Standards Board, the nation’s accounting authority, has struggled to update its rules for an economy increasingly driven by information and intellectual property. Among the issues: how to account for time employees spent gathering data—as an expense or a capital investment? There's also the challenge of trying to estimate the shelf-life of their data, figure out its future worth and track and report any changes in its value.
Nortel Networks sold its technology patents for $4.5 billion in 2011. That is more than the $3.2 billion it got from the sale of its operating businesses after filing for bankruptcy protection in 2009. Says Alex Poltorak, chairman and chief executive officer of General Patent Corp., which helps companies license and protect their patents: That disconnect highlights how “the accounting profession has completely failed modern business in not being able to catch up to new forms of property.”
Macy's adopts Silicon Valley's 'fail fast' approach. Retail giant Macy's Inc. is borrowing Silicon Valley’s “fail fast, fail often” ethos, pushing several in-store technology initiatives targeting digitally oriented shoppers. The programs include mobile payments and fitting rooms outfitted with tablets. “Some of this stuff isn’t going to stick and that’s okay,” Macy’s Chief Omnichannel Officer RB Harrison tells CIO Journal.
Nike CIO rakes in the honors. Last week was a great week for Anthony Watson, global CIO of Nike Inc. On Wednesday, the Financial Times named him the world’s fourth-most influential LGBT leader. The next day he made Fortune Magazine’s 40 under 40 list. Mr. Watson started work at Nike in April. Previously, he spent more than four years as a CIO of Europe, Middle East & Global Operations for Barclays PLC.
The future of management: more agile, more digital, more global. A number of global forces—from disruptive technologies such as robotics to the continuing rise of emerging markets—will have a profound effect on business in the decades to come. For management this presents both challenges, as well as new opportunities. "As digitization permeates every nook and cranny of every company, managers at all levels must be fluent in how to best leverage technology and data–the opportunities they present as well as the threats they introduce," Guest Columnist Irving Wladaswky-Berger writes.
More corporate boards and CEOs recognize the competitive advantage Big Data. In a recent survey of 250 global executives, 85% said the board of directors was a primary or strong influencer of Big Data analytics adoption within their companies. The CEO was seen as a key driver among 86% of respondents. That kind of buy-in is good news for CIOs, Matt Reilly, senior managing director at Accenture Strategy, tells CIO Journal. "To get the big outcomes, the CIO now has to be part of the business leadership team,” said Matt Reilly, senior managing director at Accenture Strategy. That “puts the CIO squarely in the discussion,” Mr. Reilly said.
Kmart stores hit by data breach. Sears Holdings Corp. said the payment systems at its Kmart stores were breached by malicious software. The breach, believed to have started in early September, was discovered Thursday, Sears said, noting some debit and credit-card numbers of customers who shopped at Kmart were compromised. A spokesman tells the WSJ that the malware found in Kmart’s payment systems was undetected by current antivirus software and that it had since been removed and the virus contained.
J.P. Morgan CEO: cybersecurity spending to double. J.P. Morgan Chase & Co. Chairman and Chief Executive James Dimon said the bank over the next four to five years was likely to double its spending on cybersecurity from $250 million annually in 2014, the Journal reports. “We have to be vigilant,” he said, adding that issues around cybersecurity “will happen for a long time.” Last week, J.P. Morgan said the breach that hit the bank last summer had compromised contact information—but not sensitive account data—for 76 million households and about seven million small businesses.
Which spies visited the port of Baltimore? Visitor logs kept by the Maryland Port Administration were exposed because officials apparently misconfigured an Oracle Corp. database server, a security researcher tells the WSJ. The names of visitors to the port of Baltimore included Defense Intelligence Agency employees.
MORE TECHNOLOGY NEWS
Twitter users in France can tweet money. French users of Twitter Inc.’s microblogging service can now tweet money to their followers, the Financial Times reports. The move puts Twitter ahead of Facebook Inc. in enabling person-to-person money transfers. S-money, a division of Group BPCE, has teamed with Twitter to offer the service which will be available to anyone with a bank account and a Twitter handle in France.
Will ads be the next net-neutrality battle? Executives at an Israeli tech startup believe some wireless carriers are prepared to use its technology to open a new front against Internet firms such as Google Inc., Facebook Inc. and Twitter Inc., writes Christopher Mims. Ron Porat and Roi Carthy of Shine Technologies say that telecom companies want and deserve a cut of the billions of dollars in revenue generated by advertising on content and services delivered over wireless networks, since those firms own that infrastructure. Shine has pivoted to delivering its technology called AdSight, which would enable carriers to monitor what ads are being delivered through their networks, after it realized that wireless firms had more pressing concerns than malware, which had been its previous focus.
Race is on to build first driverless car. Fired up by Google Inc.’s driverless prototype, car makers such as Mercedes-Benz and Volvo are already testing autonomous vehicles on public roads, the Financial Times reports. Still, the advanced sensors and electronics required for such cars are often made by suppliers, not the car manufacturers, demonstrating the technological hurdles such firms have yet to surmount, even as they push ahead with the products.
Salesforce makes its Big Data move. Salesforce.com Inc. is introducing a new product called Wave, the Analytics Cloud, at the start of its huge annual conference, the New York Times reports. Wave is intended to create sales, service and marketing analytics, either in packaged or custom forms, which can be read on desktop and mobile devices. It will stress the data within Salesforce products, but can also import third-party information.
VCs return to backing science startups. After years of shying away from science, engineering and clean-technology startups, venture capitalists are taking an interest in them again, the New York Times reports. That said, the startups face intense pressure to become profitable more quickly than other technology companies like Snapchat and Uber.
Cloud computing forces a reconsideration of IP. Data clouds make it possible to shift, remix and borrow critical information from once separate industrial categories, and that is leading to a major reconsideration of existing protections for intellectual property, the New York Times reports. In some cases, that means relying on open-source software to distribute new work as widely as possible. “Open source isn’t just a way to give back to the community. It’s a way to blow up the other guy,” said Bill Hilf, who oversees Hewlett-Packard Co.’s work on OpenStack, a kind of open-source, cloud-computing software.
Chip maker's warnings rattle industry. Microchip Technology Inc. on Thursday lowered its forecast for fiscal second-quarter revenue, stating that chip sales it expected in September failed to materialize. The company said one major cause was weak demand from customers in China. The company, though not among the biggest chip makers, is considered a bellwether because of its broad set of products and customers, the WSJ's Don Clark reports.
GT Advanced to close Arizona, Massachusetts sapphire plants. Apple Inc. supplier GT Advanced Technologies Inc. said the closure of its Arizona and Massachusetts sapphire plants will cost 890 people their jobs, the WSJ’s Joseph Checkler reports. GT’s agreements with Apple to produce sapphire for iPhone screens were “oppressive and burdensome” and terminating the companies’ deal was the only way to stop the bleeding, GT said in filings with U.S. Bankruptcy Court in New Hampshire.
After gaffe, Microsoft board to look at gender pay gap, male culture. Microsoft Corp.’s pay practices and attitude toward women are open to question and will likely be taken up at the board level, according to one director, Maria Klawe, Reuters reports. The issue hit headlines on Thursday when new CEO Satya Nadella suggested women in tech should not ask for pay raises but instead should trust the system and rely on “karma” to get what they deserve.
Snapchat blames third-party apps for any leaked photos. Snapchat responded to reports that tens of thousands of photos shared privately on its service had been intercepted and posted publicly, blaming unauthorized third-party apps for the security breach, the WSJ’s Douglas Macmillan reports. The incident shines a light on the dangers of using unofficial third-party apps to share private messages and photos. Apps available on the Google Play store allowed users to save photos and videos sent to them on Snapchat, skirting the social service’s policy of deleting those files shortly after they are viewed.
EVERYTHING ELSE YOU NEED TO KNOW
Banks back plan for failing lenders. The largest lenders in the U.S., Europe and Japan over the weekend agreed to new procedures to help inoculate the global financial system against the failure of giant banks. Executives of the 18 large U.S., European and Japanese banks agreed in principle to wait up to 48 hours before seeking to terminate derivatives contracts and collect associated payments from a troubled financial institution.
Global slowdown threatens recovery. Gathering signs of a slowdown across many parts of the world are roiling markets and confounding policy makers, who after years of battling anemic growth have limited tools left to jump-start a recovery. The U.S. remains a relative bright spot in an otherwise gloomy picture, but doubts are building over the U.S. economy’s ability to accelerate as some of its biggest trading partners struggle.
Japan’s tax decision a global bellwether. Japan’s decision of whether to approve a boost in its sales tax resembles debates roiling maturing economies: Is it more urgent to grow faster or to pay down debt before a country grows too old to cover it? The dilemma mirrors the dynamics in Europe, where France and Italy recently delayed deficit-reduction plans, fearing that spending cuts could tip their fragile economies back into recession. And the U.S. shares Japan’s condition of high government debt and an aging population.
Tom Loftus contributed to this article.
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