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920-177 Nortel Contact Center Rls. 7.0(R) Administration and Scripting

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920-177 exam Dumps Source : Nortel Contact Center Rls. 7.0(R) Administration and Scripting

Test Code : 920-177
Test Name : Nortel Contact Center Rls. 7.0(R) Administration and Scripting
Vendor Name : Nortel
: 54 Real Questions

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Nortel Nortel Contact Center Rls.

Nortel Transforms client Care With New Contact core solutions for organizations | killexams.com Real Questions and Pass4sure dumps

Nortel

TSX : NTOTC Bulletin Board : NRTLQ

Nortel

March 25, 2009 06:00 ET

enterprise approaches mix with Communications to boost revenue, reduce charges and boost client pride

OTTAWA, ONTARIO--(Marketwire - March 25, 2009) - Nortel(1) (TSX:NT)(OTCBB:NRTLQ) is unleashing a host of new contact core products and functions arming brand new agencies with probably the most advanced capabilities accessible. Heading up the new providing is Contact center 7.0 adopted via enhancements to Nortel's interactive voice response solution, the Interactive Communications Portal (ICP) and brought performance to the company's Agile verbal exchange atmosphere (ACE) platform.

extremely resilient and redundant, Contact middle 7.0 is a native SIP-based mostly solution with tightly integrated unified communications (UC) capabilities and lots of of new features, together with integration with Microsoft office Communications Server (OCS) 2007. As a Microsoft Gold certified companion, Nortel is diagnosed for demonstrating the maximum degree of competency and advantage in designing, integrating, and supporting Microsoft technologies.

"Nortel is doing innovative issues in the customer contact market and their method for making it simple to blend applications with enterprise methods is appropriate on the mark," observed Steve Lemak, vp of IT, excelleRx, a Nortel contact middle client and company of remedy management for the hospice market. "They take into account what must be performed to aid groups like ours in the reduction of expenses and velocity their potential to improved serve their shoppers."

"These bulletins underscore Nortel's focal point on providing advanced client care solutions that not most effective simplify enterprise technique and software integration but also highlight Nortel's persevered dedication to carry leading edge capabilities to their customers," talked about Ravi Chauhan, normal supervisor, Communications Enabled enterprise options, Nortel.

Key facets of Contact middle 7.0 include:

- Open Interfaces - moreover the openness delivered through SIP, Contact core 7.0 offers open application Programming Interfaces using a functions Oriented architecture (SOA), which allows for integration of the contact middle into a corporation's company applications and strategies. With web service interfaces for queuing, desktop Telephony Integration (CTI), and database integration, a enterprise can automate workflow between front and returned office purposes to eliminate tedious guide tactics.

- UC in the Contact middle - With Contact middle 7.0 and Microsoft OCS integration, it is effortless for valued clientele to have interaction with a enterprise the usage of a number of modes of communication. This enjoyable integration offers a single, unified agent laptop interface for inbound/outbound voice, electronic mail, internet chat, and speedy messaging. for instance, Contact core 7.0 can intelligently route customer contacts to accessible brokers the use of SIP-based presence. agents can additionally use presence to right now examine which of their consultants is accessible to support with a consumer request, enabling first contact resolution.

- Predictive Outbound Dialing - customarily provided as a separate utility, Nortel has absolutely integrated this expertise within Contact core 7.0 to enhance the efficiency of agents by way of enabling the device to intelligently predict when an agent will develop into attainable and place an outbound name to coincide with their availability. And, since it is built-in with Contact center 7.0, reporting and management are seamless.

- service introduction environment (SCE) - Contact core 7.0 additionally points a graphical 'drag and drop' device that takes the figure out of contact middle and self-carrier workflow introduction. With SCE, the workflow orchestration between different functions is simplified using open, internet capabilities interfaces, which reduces the cost and velocity of deployment. Nortel estimates use of this tool to be 5 instances quicker than traditional workflow introduction methods.

- capabilities - Contact core 7.0 solution is complemented via an more advantageous set of recent capabilities spanning all points of contact middle operations. These include: Consulting and Design; development and Customization; Implementation and Integration; manage and renovation; and Optimization features.

For more particulars, discuss with http://www.nortel.com/solutions/ccvp/collateral/nn124079.pdf

in addition to the Contact center 7.0 solution, Nortel is also making improvements to its ICP offering with feature Pack 1. Enhancements encompass outbound detection for discerning between someone and an answering computer; co-residence of the Nuance speech server, eliminating the want for a separate server; and extension of SIP CTI interworking to support Avaya AES.

"To call a new product next-gen has turn into cliche, but Nortel has truly put its Interactive Communications Portal in a class via itself in terms of ingenious design, openness, interoperability specifications support and ease-of-use," pointed out Joe Outlaw, important contact center analyst, Frost & Sullivan. "long-time market leader Nortel demonstrates with ICP, it's dedicated to bringing main options to the market."

Nortel also continues to pursue an open application environment including the following performance as part of ACE unencumber 1.2:

- accelerated guide of Microsoft OCS 2007 for stronger presence capabilities (e.g. telephony presence) across heterogeneous PBX environments;

- Integration with IBM Lotus Sametime client eight.0.1 for click on to conference and enhanced presence capabilities;

- And, capabilities for application customization, prototyping, and customized software development.

"more and more groups are discovering that having the potential to automate features and techniques, while having distinctive channels of communique accessible, can increase efficiencies, lessen working costs, and build customer loyalty," talked about Joel Hackney, president, enterprise solutions, Nortel. "UC-enablement is naturally the path forward and we've offered a simple roadway for their valued clientele to reach this goal."

With Nortel contact facilities managing more than 200 million calls a day, the company offers the broadest utility portfolio, including contact core, self-provider, superior speech, and team of workers optimization options. It also adheres to an open, dealer-agnostic method that allows for fundamental integration of the UC event across applications and contraptions complemented through a rich features practice that can personalize options based on a consumer's entertaining business needs.

About Nortel

Nortel is a diagnosed leader in delivering communications capabilities that make the promise of business Made simple a fact for their valued clientele. Their next-technology technologies, for both carrier issuer and enterprise networks, help multimedia and enterprise-vital functions. Nortel's applied sciences are designed to assist dispose of modern day obstacles to efficiency, velocity and performance through simplifying networks and connecting individuals to the assistance they want, when they need it. Nortel does business in more than 150 international locations everywhere. For greater counsel, discuss with Nortel on the web at www.nortel.com. For the newest Nortel news, visit www.nortel.com/information.

certain statements during this press unlock can also include phrases equivalent to "could", "expects", "may", "anticipates", "believes", "intends", "estimates", "pursuits", "envisions", "seeks" and different similar language and are regarded ahead-searching statements or assistance below relevant securities legislations. These statements are in response to Nortel's latest expectations, estimates, forecasts and projections about the working environment, economies and markets through which Nortel operates. These statements are field to critical assumptions, risks and uncertainties, which might be complex to predict and the precise outcomes may well be materially distinctive from those pondered in ahead-searching statements. For additional info with recognize to certain of these and other factors, see Nortel's Annual report on Form10-k, Quarterly reports on kind 10-Q and other securities filings with the SEC. except otherwise required by way of applicable securities legal guidelines, Nortel disclaims any intention or duty to replace or revise any forward-searching statements, even if on account of new assistance, future hobbies or in any other case.

(1)Nortel, the Nortel emblem and the Globemark are emblems of Nortel Networks.

Use of the terms "accomplice" and "partnership" does not suggest a legal partnership between Nortel and every other party.


iMessaging Integrates i OS application with Nortel name core utility | killexams.com Real Questions and Pass4sure dumps

businesses that use the Symposium name middle utility from Nortel now have a simpler technique to achieve integration with i OS functions. ultimate week, iMessaging options announced a kit of utility and services that permits its encourage telephony software to combine with Symposium.

Nortel expenses its Symposium name middle Server as an advanced and scalable platform for automating the distribution of incoming calls in a contact middle. The application makes groups greater efficient by way of guiding callers through a “mobile tree” to verify the intention of a name, and then routing the name to the consumer carrier representatives (CSRs) with the applicable abilities.

It’s common for Symposium clients to power even more automation into their name middle operations by integrating their name center application with business purposes. This offers merits, such as the potential to promptly pull up counsel, like client statistics, earlier than routing the name to the appropriate CSR.

despite the fact, integrating mobile techniques with business functions is notoriously problematic, and requires extensive customization services. however on account of iMessaging’s new inspire for Symposium providing, Nortel customers can join their Symposium systems to i OS applications, whereas leveraging the wide experience that iMessaging has during this field of contact middle operations.

the brand new providing delivers two basic advantages, in accordance with iMessaging. First, the mixing permits the Symposium gadget to bring custom screen “pops” to the workstations of CSRs. These display pops will also be a display from pretty much any i OS application, and supply CSRs with brief entry to information from core enterprise purposes. It also eliminates the need for CSRs to manually navigate throughout the i OS application to get to the fundamental screen.

The 2d advantage is the beginning of interactive voice response (IVR) capabilities that permit callers or call recipients to engage with enterprise functions over the mobilephone, the usage of either voice consciousness or the cell’s keypad. encourage can deliver IVR performance to Symposium for each inbound and outbound calls, iMessaging says.

besides the encourage utility, iMessaging’s new solution contains mission management, implementation, configuration, and building services. The solution starts at about $20,000. iMessaging is providing potential consumers free 30-minute assessments. For more counsel, visit www.imessagingsolutions.com.

connected reviews

iMessaging and IBM group to pressure i OS-primarily based IP Telephony

iMessaging Adopts SIP for name center software

iMessaging gives you a supervisor’s View into name middle recreation

iMessaging provides Outbound Dialing to inspire name center Suite

iSeries-centric call middle Suite Renamed inspire

iMessaging Boosts support for Spanish in Interactive Voice gadget

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SER solutions to carry integrated foremost-in-category Predictive Outbound Calling functionality as part of the Nortel Contact core Suite | killexams.com Real Questions and Pass4sure dumps

DULLES, Va.--(enterprise WIRE)--SER options, Inc., a number one provider of contact administration and speech analytics solutions, introduced today that it has shaped a reseller / OEM contract with Nortel to integrate SER’s award-profitable CPS business edition™ (CPS E2™) answer into the Nortel Contact core suite. This powerful synergy will lengthen the Nortel outbound capability to encompass predictive calling campaigns for a differentiated, responsive and customized consumer journey. The integrated solution suite will encompass a unified agent computing device, single administration of the system, real-time inbound and outbound information and unified historical reporting. The contract will allow each corporations to force new enterprise alternatives in the global business market.

The contact center is a strategic hub for producing revenue, constructing customer relationships, offering carrier, and acquiring positive customer tips and market intelligence. Combining SER’s most efficient-in-category outbound performance with the Nortel Contact core suite will permit organizations to without delay reply to name returned requests, conduct proactive client outreach courses to foster consumer loyalty and retention, comply with-up on income to enhance client satisfaction, generate income leads, in addition to produce greater profits for the business through up selling and pass selling opportunities. organisations will be in a position to make the most valuable use of accessible group of workers and capitalize on all alternatives instead of having outbound in separate campaign selected facilities.

“Our relationship with Nortel opens the door for further world growth of their CPS E2 commercial enterprise outbound contact administration solution,” stated Joe Licata, President & CEO, SER solutions, Inc. “The Nortel Contact middle Suite is a innovative product that presents organisations increased flexibility, productiveness and effectivity inside their contact centers. they are comfortable that Nortel chose to integrate their predictive outbound solution as a key factor of their ordinary Contact core outbound providing. With superior administration and agent productiveness, contact centers could be able to without difficulty reply to calls for, thereby cutting back expenses and delivering a favorable and consistent customer event.”

below the brand new Reseller / OEM contract, SER and Nortel will supply predictive outbound know-how to Nortel’s consumers and potential business clients international. probably the most elements consist of:

  • Giving facilities the flexibility to conveniently phase shoppers, campaigns and dialing ideas in line with the manner they wish to manage their company
  • providing the ability to with no trouble manage and update customer information and calling options during lifestyles cycle of each and every listing, in true-time, without disrupting dialing
  • Integrating outbound calling to agenda name backs and automatic responses
  • providing Agent-free campaigns
  • providing a common operating, administration and administration customer for every kind of customer contacts together with predictive outbound calling campaigns
  • supplying true-time and ancient reporting that integrates all types of consumer contacts
  • mixing outbound calling with every kind of consumer contacts to carefully match call volumes to capability of contact facilities
  • “The Nortel Contact middle is doing away with the want for a fragile coalition of third birthday celebration applications by way of offering firms with the strongest and finished solution out there,” said Ravi Chauhan, popular manager of Nortel’s Multimedia functions group. “The performance and reliability of the CPS E2 solution enhances their method.”

    About SER options, Inc.

    SER gives client interaction administration, body of workers optimization and speech analytics options that empower corporations to convey superior customer service; and execute constructive telemarketing, collections, market analysis, fundraising and proactive customer care programs. a frontrunner in the contact center industry for essentially three many years, their solutions help corporations optimize components, improve interactions and reduce call volumes. The enterprise, an affiliate of The Gores neighborhood, LLC, is headquartered in Dulles, Virginia with operations in North the us and Europe. more information about SER is purchasable at http://www.SER.com.

    concerning the Gores community, LLC

    situated in 1987 by way of Alec E. Gores, The Gores community, LLC is a personal fairness enterprise focused on buying controlling pursuits in mature and turning out to be groups which may improvement from the company's working journey and flexible capital base. The enterprise combines the operational capabilities and specified due diligence capabilities of a strategic purchaser with the seasoned M&A team of a standard financial buyer. The Gores neighborhood, LLC has develop into a leading investor having verified over time a legitimate tune record of creating immense cost in its portfolio corporations alongside administration. The firm's current inner most fairness fund has committed equity capital of USD 1.7 billion. Headquartered in la, California, The Gores neighborhood, LLC maintains places of work in Boulder, Colorado and London. For extra information, please consult with www.gores.com.

    SER is a registered trademark and CPS E2 is a trademark of SER solutions, Inc. All different logos are the property of their respective house owners.


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    Telecom Argentina S.A. announces consolidated results for the annual period ('FY17') and fourth quarter for fiscal year 2017 ('4Q17') | killexams.com real questions and Pass4sure dumps

    BUENOS AIRES, Argentina, March 7, 2018 /PRNewswire/ --

  • Consolidated Revenues amounted to P$65,186 million (+22.4% vs. FY16); Service Revenues reached P$56,971 million (+25.6% vs. FY16); Fixed Voice Services and Internet Services +41.5% and +28.7% vs. FY16, respectively; and Mobile Services in Argentina +22.2% vs. FY16.
  • Mobile subscribers in Argentina: 19.0 million in FY17.
  • Mobile Internet in Argentina +57.4% vs. FY16; 49.7% of Service Revenues.
  • Mobile ARPU in Argentina increased to P$142.3 per month in FY17 (+26.8% vs. FY16).
  • ADSL ARPU raised to P$359.6 per month in FY17 (+32.7% vs. FY16); monthly churn reached 1.4% in FY17.
  • Consolidated Operating costs -including D&A and disposals and impairment of PP&E- totaled P$53,207 million (+17.0% vs. FY16).
  • Operating Income before Depreciation and Amortization ('EBITDA') reached P$19,356 million (+34.2% vs. FY16), 29.7% of consolidated revenues.
  • Net Income amounted to P$7,724 million (+92.9% vs. FY16). Net Income attributable to Telecom Argentina amounted to P$7,630 million (+91.9% vs. FY16), influenced by the growth in EBITDA and better financial results.
  • Capex reached P$11,143 million in FY17, equivalent to 17.1% of Consolidated Revenues.
  • Net Financial Debt Position: P$3,260 million, an improvement of P$2,632 million vs. FY16, mostly due to an increase in operating cash flow.
  •  (in million P$, except where noted)

    As of December, 31

    2017

    2016

    Δ $

    Δ %

    Consolidated Revenues

    65,186

    53,240

    11,946

    22.4%

                Mobile Services

    44,726

    38,226

    6,500

    17.0%

                Fixed Services

    20,460

    15,014

    5,446

    36.3%

    Operating Income before D&A  

    19,356

    14,424

    4,932

    34.2%

    Operating Income

    12,112

    7,843

    4,269

    54.4%

    Net Income attributable to Telecom Argentina

    7,630

    3,975

    3,655

    91.9%

    Shareholders' equity attributable to Telecom Argentina  

    23,086

    19,336

    3,750

    19.4%

    Net Financial Position - (Debt) / Cash

    (3,260)

    (5,892)

    2,632

    -44.7%

    CAPEX (excluding spectrum)

    11,143

    11,386

    (243)

    -2.1%

    Fixed lines in service (in thousand lines)

    3,795

    3,920

    (125)

    -3.2%

    Mobile customers (in thousand)

    21,430

    22,052

    (622)

    -2.8%

                Personal (Argentina)

    18,980

    19,514

    (534)

    -2.7%

                Núcleo (Paraguay) -including Wimax customers-

    2,450

    2,538

    (88)

    -3.5%

    Broadband accesses (in thousand)

    1,744

    1,738

    6

    0.3%

    Average Billing per user (ARBU) Fixed Telephony / voice  (in P$)

    152.3

    97.9

    54.4

    55.5%

    Average Revenue per user (ARPU) Mobile Services in Arg. (in P$)

    142.3

    112.3

    30.0

    26.8%

    Average Revenue per user (ARPU) ADSL (in P$)

    359.6

    270.9

    88.7

    32.7%

    Telecom Argentina S.A. ('Telecom Argentina') - TEO, -0.56% (base:TECO2), one of Argentina's leading telecommunications companies, announced today a Net Income of P$7,724 million for the annual period ended December 31, 2017, or +92.9% when compared to FY16. Net income attributable to Telecom Argentina amounted to P$7,630 million (+P$3,655 million or +91.9% vs. FY16).

    During FY17, Consolidated Revenues increased by 22.4% to P$65,186 million (+P$11,946 million vs. FY16), mainly driven by Fixed Voice Services, Fixed Internet Services and Mobile Services in Argentina. Moreover, Operating Income reached P$12,112 million (+P$4,269 million or +54.4% vs. FY16).

    Consolidated Operating Revenues

    Mobile Services

    As of December 31, 2017, mobile clients amounted to 21.4 million.

    Third Parties Revenues amounted to P$44,726 million (+17.0% vs. FY16), of which the services revenues represented P$37,174 million (+22.2% vs. FY16). The commercial strategy was focused on the innovation, which promotes the consumption of mobile internet services through an updated offer of plans suitable for all market segments. 

    Personal in Argentina

    As of December 31, 2017, Personal reached 19.0 million subscribers in Argentina, where postpaid clients represented 35% of the subscriber base.

    In FY17, Third Parties Revenues reached P$41,797 million (+P$6,197 million or +17.4% vs. FY16) while Service Revenues (excluding equipment sales) amounted to P$34,289 million (+22.2% vs. FY16), with 49.7% corresponding to mobile internet revenues (vs. 38.6% as in FY16), as Mobile Internet Revenues amounted to P$17,048 million (+57.4% vs. FY16). Revenues from Outbound Mobile Services reached P$29,980 million (+20.6% vs. FY16), mainly due to price increases in postpaid client segments and, to a lesser extent, due to the increases in the amount of online recharges of prepaid subscribers. Meanwhile, Revenues from Inbound Mobile Services amounted to P$2,710 million (+58.4% vs. FY16), increase that was mainly generated by price increases in CPP and TLRD. In addition, equipment sales decreased by 1.2% vs. FY16, reaching P$7,446 million, equivalent to 17.8% of total revenues.

    The average monthly revenue per user ('ARPU') amounted to $142.3 during FY17 (+26.8% vs. FY16).

    Commercial Initiatives

    Following the changes in customer consumption and working towards proposals focused on higher availability of data, Personal developed 'Gigas compartidos', the first offer of plans in the Argentine market which allows the sharing of data included in the plan between different mobile lines. Likewise, the proposal of free Whatsapp usage for customers who recharge credit continued, becoming a benchmark for the industry.

    At the same time, the promotion of the update of their clients' devices with discounts and special financing continued, with a strong focus on e-commerce marketing. In this framework, Personal participated in the Cyber Monday 2017 where customers could access to 4G devices with discounts of up to 50% and 18 installments without interest.

    As part of the actions associated with the brand positioning within the youth segment, Personal and Huawei presented the 12 [th] edition of 'Personal Fest 2017', where over 50,000 people enjoyed during two days music and outdoor entertainment, while more than 1.2 million followed it via streaming.

    Personal in Paraguay ('Núcleo')  

    As of December 31, 2017, Núcleo's subscriber base reached around 2.5 million clients. Prepaid and postpaid customers represented 83% and 17%, respectively.

    Núcleo generated revenues from Third Parties equivalent to P$2,991 million during FY17 (+13.2% vs. FY16). Internet revenues amounted to P$1.294 million (+32.3% vs. FY16) representing 44.9% of FY17 service revenues (vs. 41.1% in FY16).

    Fixed Services (Voice, Internet and Data)

    During FY17, Revenues generated by Fixed Services reached P$19.797 million, +32.7% vs. FY16; with Voice revenues increasing by +41.5% vs. FY16, mainly due to price increases in monthly fees. Meanwhile, Internet revenues grew by +28.7% vs. FY16 and Data Revenues were up by +22.5%.

    Voice

    Total Voice revenues reached P$8,505 million in FY17 (+41.5% vs. FY16). This increase was mainly explained by monthly fee price increases that came into effect for both corporate and residential fixed line customers, and additionally due to the bundled offer of packs that include voice and internet services ('Arnet + Voz'), that aim to achieve higher levels of customer loyalty and churn reduction.

    As a result, the average monthly revenue billed per user ('ARBU') reached P$152.3 in FY17, +55.5% vs. FY16.

    Internet

    As of December 31, 2017, Telecom Argentina reached more than 1.7 million ADSL accesses. These connections represented 46.0% of Telecom's fixed lines in service. Additionally, ADSL ARPU reached P$359.6 per month in FY17, +32.7% when compared to FY16, while the average monthly churn rate for the period reached 1.4% in FY17 vs. 1.7% in FY16. Clients with service of 15Mb or higher currently represent 20% of the total customer base as of FY17

    Data

    Data revenues (services mainly offered to Corporate customers, SMEs, Government and to other operators) amounted to P$3,577 million (+P$658 million or +22.5% vs. FY16), generated in a context that evidence the strong position of Telecom as an integrated ICT provider. This increase was mainly driven by FX rate variations that affected those contracts that were adjusted by the $/U$S exchange rate and due to the increase in the number of clients.

    Telecom continues to evolve its portfolio of security services with the PenTest service, a tool that seeks to assess the security level of a company's computer systems, identifying vulnerabilities in its network infrastructure in the front of growing companies' concerns to safeguard critical information for their businesses.

    Moreover, as part of its connectivity strategy for corporate clients, it was developed 'Integra 4G', a solution that provides Internet access using the resources of the 4G/LTE Personal mobile network, that can be used in a transitory mode (access that allows a temporary connection to Internet to be used in cases of extended provision times) as well as back up (allows providing an Internet access to support the main service).

    Consolidated Operating Costs

    Consolidated Operating Costs totaled P$53,207 million in FY17, an increase of P$7,727 million, or +17.0% vs. FY16 (including 'Disposals and impairment of PP&E' that resulted in a loss of P$316 million in FY17 vs. a loss of P$383 million in FY16). Continuing with the trend observed during the lasts quarters, this overall increase is below inflation levels and moreover Revenue growth, which allowed a significant increase in the Company's EBITDA and to improve its margin. This was a result of a higher level of efficiency in the cost structure. Higher costs are mainly associated to the effect of higher revenues, a highly competitive environment in the mobile and Internet businesses, the impact of higher direct and indirect labor costs generated by the operations in Argentina, the increase in fees for services related to price adjustments in supplier contracts, increases in taxes and in provisions. These increases were partially offset by lower VAS (Value Added Services) costs, commissions, and bad debt expenses, among others.

    The cost breakdown is as follows:

    Employee benefit expenses and severance payments totaled P$12,718 million (+29.8% vs. FY16), mainly impacted by increases in salaries to unionized and non-unionized employees together with the associated social security contributions. In addition, severance indemnities and termination benefits experienced a rise of +P$423 million or +81% vs. FY16. Finally, total employees at the end of FY17 amounted to 15,396.

    Interconnection costs and other telecommunication charges (including TLRD, Roaming, Interconnection, international settlement charges and lease of circuits) amounted to P$3,148 million, +23.3% vs. FY16. This increase resulted mainly from higher costs related to TLRD due to price increases, partially offset by lower roaming costs.

    Fees for services, maintenance, materials and supplies amounted to P$6,600 million (+31.8% vs. FY16), mainly due to greater expenses in fixed telephony and broadband connections and to higher costs in software maintenance in the fixed segment and systems' licenses in the mobile segment. There were also increases in costs associated with fees for services, mainly related to call centers and higher costs recognized to suppliers in both mobile and fixed segments.

    Taxes and fees with regulatory authorities reached P$6,107 million (+19.2% vs. FY16), impacted mainly due to the increase in fixed and mobile services revenues, and therefore the increase in turnover tax, as well as higher bank debit and credit taxes related to collection flows and payments to suppliers, partially offset by lower fees with the regulatory authorities.

    Commissions (Commissions paid to agents, prepaid card commissions and others) totaled P$3,631 million (-5.7% vs. FY16). The decrease in commissions (before SAC capitalization, P$4,617 million in FY17 vs. P$5,252 million in FY16) is mainly due to a reduction in commissions paid to commercial channels, thanks to a more efficient new agent compensation model, and a reduction in collection commissions, CPP and other fees. Agent commissions capitalized as SAC amounted to P$986 million (-29.7% vs. FY16), being this reduction related to a lower level of additions.

    Cost of handsets sold totaled P$6,684 million (+8.0% vs. FY16), this increase was mainly due to greater equipment sales in the fixed segment as a consequence of the implementation of certain projects, and in the mobile segment due to higher costs per device partially offset by a reduction in the quantity of handsets sold, given the modification in strategy where the effort was centered more in the change of devices in order to achieve higher mobile plans upselling and less on capture operations. Deferred costs as SAC amounted to P$80 million (-38.5% vs. FY16). Lower deferred costs were related to the referred lower quantities of equipment sold during FY17.

    Advertising amounted to P$1,218 million (+39.4% vs. FY16), due to new advertising campaigns launched by the Company during 2017, and in particular due to higher advertisement in media.

    Depreciation and Amortization reached P$6,928 million (+11.8% vs. FY16). PP&E depreciation amounted to P$5,039 million (+15.6% vs. FY16) resulting from the incorporation of assets related to the investment plan that the Company has been executing; the amortization of SAC and service connection costs that totaled P$1,524 million (+3.4% vs. FY16); the amortization of 3G/4G licenses that amounted to P$325 million (-3.8% vs. FY16), due to the extension in the duration of the licenses, and the amortization of other intangible assets that reached P$40 million (+42.9% vs. FY16).

    Other Costs totaled P$6,173 million (+4.9% vs. FY16), of which Provisions expenses reached P$590 million (+215.5% vs. FY16), increasing mostly due to higher labor claims followed by civil and commercial claims during FY17, as well as other operating costs that totaled P$3,280 million, growing by 26.6% vs. FY16 mainly due to the effect of price increases in transactions with suppliers in Argentina and the increase in prices of property and site leases, principally due to additions and contract renegotiations. These increases were partially offset by a decrease on VAS costs that totaled P$874 million (-41.7% vs. FY16), due to a redesign in the offer of these services.

    Consolidated Financial Results

    Net Financial Results totaled a loss of P$486 million, which represented an improvement of P$1,758 million vs. FY16. This was mainly explained by lower losses from net interests of P$529 million in FY17 (+P$954 million vs. FY16), due to lower cost from financial liabilities; and in addition, due to greater gains on mutual funds and other investments, which reached P$1.100 million (+P$752 million vs. FY16), driven by higher yields and invested amounts.

    Consolidated Net Financial Debt

    As of December 31, 2017, Net Financial Debt Position (Cash, Cash Equivalents plus Financial Investments and Financial NDF minus Loans) totaled P$3,260 million, an improvement of P$2,632 million when compared to the Net Financial Debt as of December 31, 2016, this latter due to a better Company's cash flow generation related to  the increase in EBITDA and a greater efficiency in working capital management.

    Capital Expenditures

    During FY17, the Company invested P$11,143 million (-2.1% vs. FY16). Of this amount, P$5,407 million were allocated to Fixed Services and P$5,736 million to Mobile services, focusing on projects that maximize the network capacity and on the development of products and services that contribute to address the customers needs that today demand for connectivity and data availability. In relative terms, Capex reached 17.1% of consolidated revenues.

    In terms of infrastructure, during 2017 the Company continued enhancing the evolution of services with the deployment of the Personal 4G/LTE network, together with the technological reconversion of 2G/3G networks, and the deployment of fiber optics to increase home broadband connection. The deployment of 4G reaches 1,173 locations with coverage of 85% of the population of Argentina (94% of the population of capital cities). Also, the deployment of 4G+ services continued to advance throughout the country, thanks to the solution of 4G Carrier Aggregation (use of two simultaneous frequency bands). This benefits their customers with a better service experience and speeds that reach 100 Mbps.

    In this context, the first 4G site in 2.6Ghz spectrum band was inaugurated, giving coverage to the Hilton Hotel area of Puerto Madero. The deployment of this infrastructure allows the increase of simultaneous traffic capacity of the network, allowing to provide greater connection capacity, besides improving the quality of the mobile data service.

    Relevant Matters

    Merger by absorption of Sofora Telecomunicaciones S.A., Nortel Inversora S.A. and Telecom Personal S.A. into Telecom Argentina S.A.

    On December 1, 2017 at 12:00am, Telecom Argentina absorbed the operations of Nortel Inversora S.A. ('Nortel'), Sofora Telecomunicaciones S.A. ('Sofora') and Telecom Personal S.A. ('Personal') (all together 'The Companies'), in accordance with the Preliminary Reorganization Agreement, dated March 31, 2017, and the Final Reorganization Agreement, dated November 13, 2017, pursuant to which The Companies agreed to merge Nortel, Sofora and Personal into Telecom Argentina as the surviving company (the 'Reorganization'). As a result, the Reorganization became effective.

    Additionally, in accordance with the authorization provided by the General Ordinary and Extraordinary Shareholders' Meeting of Telecom Argentina S.A. held on May 23, 2017, on December 15, 2017, 161,039,447 Class 'A' shares have been converted into an equal number of Class 'B' shares of Telecom Argentina. Moreover, pursuant to the terms of the merger by absorption of Nortel into Telecom Argentina, on December 15, 2017 it was completed the exchange of the Preferred Class 'B' book-entry Shares, with no voting rights and with a nominal value of ten Argentinian pesos ($10.-), each issued by Nortel ('Nortel Preferred B Shares'), for the corresponding book-entry, ordinary, Class 'B' Shares, with one vote per share and with a nominal value of one Argentinian peso, each issued by Telecom Argentina ('Telecom Argentina Class B Shares'). As a consequence, the holders of Nortel Preferred Shares received a total of 197,871,855 Telecom Argentina Class B Shares.

    General Ordinary Shareholders' Meeting of Telecom Argentina held on November 30, 2017 and dividend distribution

    The General Ordinary Shareholders' Meeting held on November 30, 2017 approved the delegation of powers into the Board of Directors of the Company to withdraw up to the amount of 6,940.5 million Pesos from the 'Reserve of Future Cash Dividends' and to arrange the distribution of the withdrawn funds in concept of cash dividends, in one or more installments and in the amounts and dates determined by the Board of Directors. Moreover, the Company's Board of Directors on its meeting held on December 18, 2017 and in accordance to the powers delegated to it by the aforementioned Shareholders' Meeting, decided to withdraw the amount of P$4,150,312,272 of the 'Reserve for Future Cash Dividends' and to distribute such amount as cash dividends, that were made available to Shareholders on December 29, 2017.

    Merger by Absorption between Telecom Argentina S.A. (the Surviving Company) and Cablevisión S.A. (the Absorbed Company) - ENACOM's approval

    On December 22, 2017, Telecom Argentina S.A. was notified of Resolution No° 5,644-E/2017, by which the Ente Nacional de Comunicaciones ('ENACOM') resolved:

    1- SECTION 1.- The company CABLEVISI�“N S.A. is hereby authorized to transfer in favour of the company TELECOM ARGENTINA S. A. the Broadcasting Registry by physical and / or radioelectric link, including the permissions / frequencies necessary for the provision of the broadcasting service by subscription through radioelectric link, as well as the authorizations of areas for the provision of those services (physical and radioelectric link), which may operate in Area II, defined in accordance with the provisions of Decree No. 1,461/93 and its amendments, and in the cities of Rosario, Santa Fe province and Córdoba, in the same province, as of January 1, 2018, in accordance with the provisions of section 5 of the National Decree No. 1,340/2016, and in the rest of the areas authorized on the dates and with the modalities provided by ENACOM Resolution No. 5,641/2017 dated December 20, 2017. 2-SECTION 2.- The company CABLEVISI�“N S. A. is hereby authorized to transfer the registration of the Radio-Electric Trunking Services License ('SRCE') to the company TELECOM ARGENTINA S. A. 3 -SECTION 3.- The company CABLEVISI�“N S.A. is hereby authorized to transfer in favour to the company TELECOM ARGENTINA S. A the authorizations and permits for the use of frequencies and the assignments of numbering and signaling resources for the provision of the referred services that are owned by the absorbed company CABLEVISI�“N S.A., under the terms of the current legislation (Annex IV of Decree 764/2000), and of the agreement signed by the company NEXTEL COMMUNICATIONS ARGENTINA S.R.L., on April 12, 2017 (IF-2017-08818737- APN-ENACOM#MCO), according to which TELECOM ARGENTINA S.A., in its capacity as surviving company of CABLEVISI�“N S. A, must, within TWO (2) YEARS of the merger's approval by the NATIONAL COMMISSION FOR THE DEFENSE OF COMPETITION and the ENACOM or the organizations that in the future will replace them in their functions, return the radioelectric spectrum that exceeds the limit provided in Article 5 of the Resolution N 171-E/17 of the MINISTRY OF COMMUNICATIONS and / or the norm that replaces it in the future. To this end, the company must submit to the ENTE NACIONAL DE COMUNICACIONES, with a minimum of one year's notice before the expiration of the TWO (2) year term, a proposal for adaptation to said cap. ENACOM may accept the proposal, reject it and / or request a new presentation with the modifications it deems pertinent. 4-SECTION 7.- The change of corporate control in accordance with section 33 of the General Corporate Law N°19,550  in the company TELECOM ARGENTINA S. A. is hereby authorized and will occur once the merger becomes effective and the Shareholders' Agreement dated July 7, 2017 accompanied in its presentation of September 21, 2017 enters into force, as a result of which CABLEVISI�“N HOLDING S.A. will be the controlling entity of TELECOM ARGENTINA S. A. as a surviving company of CABLEVISI�“N S. A.

    General Ordinary Shareholders' Meeting of Telecom Argentina held on December 28, 2017

    The General Ordinary Shareholders' Meeting held on December 28, 2017 approved the Medium Term Note Program ('the Program'), up to a maximum outstanding amount as of the date of issuance of each class or series of three thousand million American dollars (U$S3,000,000,000.-) or its equivalent in other currencies. Additionally, the Shareholders' Meeting approved the delegation of powers into the Board of Directors of broad powers to determine and modify the terms and conditions of the Program and the Notes that will be issued under the Program within the maximum outstanding amount authorized by this Shareholders' Meeting, as well as to establish the opportunities of issuance and re-issuance of the Notes corresponding to each series or class to issue under the Program and all its issuance and re-issuance conditions, with adjustment of the maximum outstanding amount.

    Other Relevant Matters

    Merger by Absorption between Telecom Argentina S.A. (the Surviving Company) and Cablevisión S.A. (the Absorbed Company) - Minute of the transfer of operations and issuance of shares

    On January 1, 2018 having been fulfilled all the conditions to which the Merger was subject to according to Section Seventh of the Preliminary Merger Agreement and the Final Merger Agreement, on January 1, 2018 was signed the Minute of the Transfer of Operations from the Absorbed Company to the Surviving Company, which complements the Final Merger Agreement subscribed on October 31, 2017.

    As a consequence, as it was foreseen in the Preliminary Merger Agreement and in the Final Merger Agreement, since 12:00 am on January 1, 2018 (the 'Effective Merger Date'), the Merger became effective and, consequently, it has taken place the change of control of the Company, being Cablevisión Holding S.A. its new controlling shareholder since January 1, 2018.

    Moreover, in accordance with the Preliminary Merger Agreement and the Final Merger Agreement and the notification received from Fintech Telecom LLC ('Fintech Telecom') and Fintech Media LLC ('Fintech Media') on December 29, 2017 informing of a corporate reorganization process by which Fintech Telecom absorbed by merger with Fintech Media and VLG Argentina Escindida LLC (a spin-off of VLG Argentina LLC) with effect on the Effective Date of the Merger, the shares whose issuance was approved by the Board of Directors of Telecom Argentina were delivered on January 1, 2018: i) to Fintech Telecom LLC: 342,861,748 Class 'A' shares issued by the Company; ii) to Cablevisión Holding S.A .: 406,757,183 Class 'D' shares issued by the Company; and iii) to VLG Argentina LLC: 434,909,475 Class 'D' shares issued by the Company.

    Acceptance of the loan solicitation for up to U$S1,000,000,000

    On February 2, 2018 Telecom Argentina took due notice of the acceptance by Citibank, N.A., HSBC México S.A., Institución de Banca Múltiple, Grupo Financiero HSBC, Industrial and Commercial Bank of China Limited, JPMorgan Chase Bank, N.A. and Banco Santander, S.A, in their character as lenders, Citigroup Global Markets Inc., HSBC México, S.A., Institución de Banca Múltiple, Grupo Financiero HSBC, Industrial and Commercial Bank of China Limited, JPMorgan Chase Bank, N.A. and Banco Santander, S.A. as joint bookrunners and lead arrangers, Citibank N.A. as administrative agent and the Branch of Citibank N.A, established in the Republic of Argentina, as onshore custody agent, of the loan solicitation performed by the Company for an amount up to U$S1.000.000.000, as requested in a timely manner by the Company in one or more disbursements, and with a 12-month tenor.

    Relating to this, the Board of Directors of the Company has approved the financing in the terms described in the loan offer at its meeting held on January 31, 2018.

    Additionally, Telecom Argentina has received a disbursement of the loan in the amount of U$S650,000,000 on February 9, 2018.

    Due to the fact that since 12:00 am on January 1, 2018 the Merger by Absorption between Telecom Argentina S.A. (the Surviving Company) and Cablevisión S.A. (the Absorbed Company) has become effective, the Company wants to offer to the investor community the results of Cablevision S.A for fiscal years 2017 and 2016.

    Cablevisión S.A. ('Cablevisión') Consolidated results for the annual period ('FY17') and fourth quarter for fiscal year 2017 ('4Q17')

    Highlights

  • Revenues totaled P$40,952 million, an increase of 34.0% vs. el FY16 (P$30,571 million), mainly due to growth subscribers in internet access segment, and the increased ARPU in Cable TV and Internet access segment.
  • Adjusted EBITDA [(1)] increased 38.6% compared with FY16, reaching P$15,155 million, mostly driven by increased sales in the Internet Access segment, and a higher ARPU in Cable TV and Internet Access segment.
  • Cablevisión's Adjusted EBITDA Margin [(2)] for FY17 was 37.0%, compared to 35.8% in FY16.
  • Income for the period for FY17 totaled P$5,895 million, up 43.5% compared with FY16 (P$4,107 million).
  • (1) Adjusted EBITDA is defined as Revenues minus cost of sales (excluding depreciation and amortization) and selling and administrative expenses (excluding depreciation and amortization). They believe that Adjusted EBITDA is a meaningful measure of their performance. It is commonly used to analyze and compare media companies on the basis of operating performance, leverage and liquidity. Nonetheless, Adjusted EBITDA is not a measure of net income or cash flow from operations and should not be considered as an alternative to net income, an indication of their financial performance, an alternative to cash flow from operating activities or a measure of liquidity. Other companies may compute Adjusted EBITDA in a different manner; therefore, Adjusted EBITDA as reported by other companies may not be comparable to Adjusted EBITDA as they report it.

    (2) Adjusted EBITDA Margin is defined as Adjusted EBITDA over Revenues.

    Operating Results

    Revenues reached P$40,952 million in FY17, an increase of 34.0% compared with FY16. The increase is mostly attributable to the growth in broadband subscribers, speeds upgrades to their current customer base and the up selling of value added services with price adjustments.

    Cost of Sales (Excluding Depreciation and Amortization) totaled P$15,489 million in FY17, up 30.9% from P$11,834 million in FY16, due to higher programming costs and higher payroll and social security charges and other personnel expenses, among others. 

    Selling and Administration Expenses (Excluding Depreciation and Amortization) reached P$10,308 million in FY17, increasing 32.0% vs. FY16 (P$7,806 million). The increase is mainly explained by higher costs due to inflation and higher fees for services, taxes, duties and contributions and salaries.

    Adjusted EBITDA reached P$15,155 million in FY17, growing 38.6% from P$10,931 million reported for FY16, driven by higher sales in Cable TV and Internet access segment.

    Depreciation and Amortization Expenses increased 54.0% to P$3.987 million in FY17, compared to P$2.588 in FY16.

    Net Financial Results totaled a loss of P$2,612 million in FY17, increasing from a loss of P$2,374 million in FY16. The increase is mainly explained by lower other financial results, net (which reached -P$370 million in FY17, from +P$222 million in FY16) due to lower income from interests and FX results on cash and cash equivalents.    

    Equity in earnings from unconsolidated affiliates were P$168 million in FY17, compared with P$131 million in FY16. 

    Other Income (expenses) totaled a gain of P$29 million in FY17, compared to a loss of P$11 in FY16.

    Income tax reached P$2,859 million in FY17, compared with P$2,095 million in FY16.

    Income for the period totaled P$5,895 million in FY17, showing an increase of 43.5% vs. FY16 (P$4,107 million). The increase was mainly due to higher EBITDA in the Cable TV and Internet Access segments.

    During FY17, the Company invested P$11,681 million, which represented an increase of 28.7% from P$9,076 million reported in FY16. These Capital Expenditures are mainly comprised by subscriber growth, network upgrades and digitalization.

    Clients

    As of December 31, 2017, total consolidated Cable TV subscribers reached 3,503 thousand, from 3,528 thousand registered in the same period of 2016. Internet subscribers totaled 2,335 thousand as of December 31, 2017 vs. 2,183 thousand as of December 31, 2016.

    Debt and Liquidity

    Total Financial Debt (1)increased from P$9,606 million in FY16 to P$10,905 million in FY17. On the other hand, Net Debt decreased from P$6,936 in FY16 to P$6,451 million in FY17. This represents an increase of 13.5% in Total Debt and a decline of 7.0% in Net Debt.  The decrease in Net Debt is mostly explained by an increase in cash and equivalents due to a higher operating cash flow generation.

    Debt Coverage Ratio (1) as of December 31th, 2017 was 0.43x in the case of Net Debt and of 0.72x in terms of Total Financial Debt.

    [(1)] Debt Coverage Ratio is defined as Total Financial Debt divided by Adjusted EBITDA (calculated in Ps. for the last twelve months). Total Financial debt is defined as financial loans and debt for acquisitions, excluding accrued interest.

    On October 30th, 2017, within the framework of the merger process between Cablevisión and Telecom, the company called for a Shareholders' Meeting in order to request to the the holders of its Class A Notes, issued for a nominal amount of U$S500 million, the modification and/or elimination of certain clauses (or part of them) from the 'Indenture' celebrated on June 15, 2016 between Cablevisión, Deutsche Bank Trust Company Americas, Deutsche Bank S.A. and Deutsche Bank Luxembourg S.A.

    On December 11, 2017, it was celebrated the Extraordinary Shareholders' Meeting of the Class 'A' Notes Holders which had a quorum of 81.8621626% of the total capital and vote amount of the Notes. In the aforementioned Shareholders' Meeting it was unanimously determined to approve the modifications and/or eliminations of the clauses (or part of them) from the Indenture celebrated on June 15, 2016 between Cablevisión, Deutsche Bank Trust Company Americas, Deutsche Bank S.A. and Deutsche Bank Luxembourg S.A.

    On the occasion of the issuance and subsequent modification, aforementioned, of the Company's Notes, certain commitments have been assumed including: (i) the limitation for the issuance of guarantees by the Company and its subsidiaries, (ii) merger by absorption and merger itself, (iii) limitation to indebtedness above approved ratios, (iv) limitation for the issuance and sale of shares from any significant subsidiary with certain exceptions, among others.

    Telecom Argentina is the parent company of a leading telecommunications group in Argentina, where it offers, either itself or through its controlled subsidiaries local and long distance fixed-line telephony, cellular, data transmission, and pay TV and Internet services, among other services. Additionally, Telecom Argentina offers cellular services in Paraguay and pay TV services in Uruguay. The Company commenced operations on November 8, 1990, upon the Argentine government's transfer of the telecommunications system in the northern region of Argentina.

    As of March 7, 2018, Telecom Argentina has 2,168,909,384 shares issued and 2,153,688,011 shares outstanding.

    For more information, please contact Investor Relations:

    Solange Barthe Dennin

    (5411) 4968 3752

    Luis F. Rial Ubago

    (5411) 4968 3718

    Antonella Papaleo

    (5411) 4968 6236

    Nahuel Monsalvo

    (5411) 4698 4448

    Voice Mail: (5411) 4968 3628Fax: (5411) 4968 3616E-mail: relinver@teco.com.ar

    For information about Telecom Argentina's services, visit:

    www.telecom.com.ar www.personal.com.ar www.personal.com.py www.arnet.com.ar www.cablevisionfibertel.com.ar www.nextel.com.ar

    Disclaimer

    This document may contain statements that could constitute forward-looking statements, including, but not limited to, the Company's expectations for its future performance, revenues, income, earnings per share, capital expenditures, dividends, liquidity and capital structure; the effects of its debt restructuring process; the impact of emergency laws enacted by the Argentine Government; and the impact of rate changes and competition on the Company's future financial performance. Forward-looking statements may be identified by words such as 'believes,' 'expects,' 'anticipates,' 'projects,' 'intends,' 'should,' 'seeks,' 'estimates,' 'future' or other similar expressions. Forward-looking statements involve risks and uncertainties that could significantly affect the Company's expected results. The risks and uncertainties include, but are not limited to, the impact of emergency laws enacted by the Argentine government that have resulted in the repeal of Argentina's Convertibility law, devaluation of the peso, various changes in restrictions on the ability to exchange pesos into foreign currencies,  and currency transfer policy generally, the 'pesification' of tariffs charged for public services, the elimination of indexes to adjust rates charged for public services and the Executive branch announcement to renegotiate the terms of the concessions granted to public service providers, including Telecom. Due to extensive changes in laws and economic and business conditions in Argentina, it is difficult to predict the impact of these changes on the Company's financial condition. Other factors may include, but are not limited to, the evolution of the economy in Argentina, growing inflationary pressure and evolution in consumer spending and the outcome of certain legal proceedings. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as the date of this document. The Company undertakes no obligation to release publicly the results of any revisions to forward-looking statements which may be made to reflect events and circumstances after the date of this press release, including, without limitation, changes in the Company's business or to reflect the occurrence of unanticipated events. Readers are encouraged to consult the Company's Annual Report on Form 20-F, as well as periodic filings made on Form 6-K, which are filed with or furnished to the United States Securities and Exchange Commission for further information concerning risks and uncertainties faced by Telecom.

    Contacts:Solange Barthe Dennin(54 11) 4968-3752

    View original content:http://www.prnewswire.com/news-releases/telecom-argentina-sa-announces-consolidated-results-for-the-annual-period-fy17-and-fourth-quarter-for-fiscal-year-2017-4q17-300610382.html

    SOURCE Telecom Argentina S.A.

    Copyright (C) 2018 PR Newswire. All rights reserved


    Exposure to Alcohol Advertisements and Teenage Alcohol-Related Problems | killexams.com real questions and Pass4sure dumps

    influence by the media on their

    behaviors.

    45,50

    Second, it is impor-

    tant to have a comprehensive policy

    to limit the exposure of children to

    alcohol ads on television and on

    other media, such as the Internet,

    print media, and display ads. Al-

    though there are other influences on

    underage drinking, including those

    of peers and adults, prevention

    strategies should address the in-

    fluence of alcohol ads as part of an

    overall strategy to prevent early ini-

    tiation of alcohol use and the de-

    velopment of problems related to

    consumption.

    ACKNOWLEDGMENTS

    The authors thank James Pike for his

    support on this project. They also thank

    Nielsen Media Research for providing

    information on alcohol commercials

    shown during specific television pro-

    grams and the viewing ratings of those

    programs.

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    30. Wood MD, Read JP, Mitchell RE, Brand NH.

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    1990;31(5):551–556

    ARTICLE

    PEDIATRICS Volume 131, Number 2, February 2013 e377

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