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920-164 Contact Center Manager RIs6.0 I and M

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: 57 Real Questions

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Contact middle trade Veteran invoice Devlin Joins ZOOM international to guide Product administration | Real Questions and Pass4sure dumps

TMCNet: Contact Center Industry Veteran Bill Devlin Joins ZOOM International to Lead Product Management

FRANKLIN, Tennessee, Aug. 9, 2017 /PRNewswire/ -- ZOOM overseas, a leader in group of workers optimization and phone center software, today introduced the appointment of bill Devlin to vice chairman of international product administration. he will lead product innovation and construction for ZOOM and align the business's vision and strategic initiatives—eventually helping ZOOM keep its 2nd-to-none web Promoter rating™ and growing to be its leadership place within the WFO industry.

"invoice has a confirmed song record of success in constructing cloud-native products which have delivered giant value within the unified communications and call core industries, such that his product groups have long gone from zero dollars in profits to tens of thousands and thousands annually," mentioned Brian Shore, chief government officer of ZOOM overseas. "His leadership will support ZOOM radically change suitable contact middle company challenges into valuable options, helping their clients achieve impressive enterprise effects. furthermore, he shares the government crew's unwavering commitment to consumer and partner delight."

Devlin brings entertaining potential of te UCaaS, CCaaS, and CPaaS sectors to the product management division. previously, he was precept product manager at Genesys/Interactive Intelligence, the place he led the development of PureCloud items from inception. previous to that, Devlin was director of technical practising and sales engineer at AudioCodes and a software and techniques engineer at Nortel. Over his profession, he has designed finished contact center solutions, including contemporary and open APIs, telephony, omnichannel interactions, voice of the consumer, analytics, first-rate administration, body of workers management and continuous contact core improvement.

responsible for setting up most beneficial-in-classification consumer intimacy, Devlin may be tasked with building a crew of all-stars and offering on an imaginitive product roadmap. moreover, he might be a using drive in the back of ZOOM's business and cloud strategy, go-to-market efforts and expertise systems.

"ZOOM represents a massive probability to practice the core product philosophies I've built over the years," pointed out Devlin. "each the client-centric subculture and leadership team at ZOOM are a fine healthy for product management to excel and construct items individuals love. I believe that ZOOM can revolutionize how manufacturers deliver on client event and optimize the contact middle throughout americans, manner and technology. i'm very excited to help ZOOM grow at this stage in its lifecycle."

About ZOOM international

ZOOM foreign is a worldwide body of workers optimization (WFO) company serving greater than 1,600 shoppers and 350 partners in over ninety countries worldwide. The company records calls and omnichannel communications whereas assisting contact centers improve the client and agent event through shooting, analyzing, and improving the great of all interactions, while addressing back office compliance and possibility. ZOOM is the business leader in consumer delight, incomes a web Promoter score (NPS) of eighty two+ for the previous 18 months. customers range from sub–one hundred agent contact facilities to a couple the world's greatest groups, comparable to Finansbank, Cigna, Rostelecom, IBM, LEGO, and Saudi Aramco. more guidance may also be discovered at or on Twitter @zoomint.

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Calabrio pronounces Calabrio Compliance Recording and great administration version 2.7 featuring Redundancy Enhancements for Uninterrupted provider | Real Questions and Pass4sure dumps

MINNEAPOLIS--(company WIRE)--Calabrio, Inc., a number one issuer of workforce optimization and unified computer utility for IP-based contact facilities, introduced these days a brand new edition of Calabrio Compliance Recording and high-quality administration, version 2.7, which features a redundant CTI (desktop Telephony Integration) provider alternative for more suitable reliability, greater archival alternate options to give a boost to PCI (payment Card industry) compliance, and talents employee recording that doesn't require an underlying contact center ACD (automated name Distributor). Calabrio also introduced the supply of Calabrio body of workers management utility, edition eight.3.three. each items consist of multiplied language support.

“diverse contact center valued clientele have diverse needs, so bendy aspects are essential and all of them predict reliability,” referred to Paul Lidsky, CEO and president of Calabrio, Inc. “The enhancements they introduced today extra make stronger two key features that have been primary to Calabrio application - the reliability and suppleness that are so vital to contact facilities in managing individuals and procedure.”

Calabrio Compliance Recording and first-rate administration (CQM) 2.7

Calabrio Compliance Recording and first-rate management gives the pliability for valued clientele to deploy a recording solution for great management, one hundred% voice recording, or both, using utility it's constructed for reliability in IP-based mostly contact centers. This new unencumber, edition 2.7, includes here enhancements:

Redundant CQM CTI carrier choice – This enhancement allows for the deployment of redundant CTI services to be sure the essential recording provider isn't interrupted with the aid of the failure of a single server or carrier.

crew-degree Archive Workflow Configuration – Archival recording can now be configured to exclude recording from specific sets of enviornment codes to accommodate multiple third-celebration recording consent regulations. This enhancement expands upon the product’s existing capabilities round PCI compliance.

listing expertise worker's with out ACD Requirement – Calabrio has supported competencies worker recordings in old releases, besides the fact that children, an ACD become required. This new edition enables companies to deploy recording with out integration to an ACD via an instantaneous connection to a Communications manager (IP-primarily based PBX).

expanded Flexibility – the brand new utility now allows recordings to be saved for an enormous period of time, and allows recording of lots of of calls per agent per day to be able to supply the optimum flexibility to satisfy customer necessities.

Localization – Calabrio pleasant management now comprises localizations for French, Italian, German, Spanish, Dutch, Brazilian Portuguese, Swedish, Danish, Russian, Korean, eastern, Simplified chinese and conventional chinese.

Calabrio group of workers administration (WFM) eight.3.three

Calabrio personnel management is a 100% browser-primarily based solution that provides forecasting, scheduling and group of workers planning capabilities which are architected to satisfy the certain needs of IP-primarily based or virtual contact centers. This new free up, edition 8.3.three, gives improved configurability of reports and work parameters to address the selected business needs of Calabrio purchasers. The product is also now available in French.

Supported systems include: Cisco Unified Contact center categorical v5.x, 6.0, 7.0; Cisco Unified Contact center commercial enterprise v6.x, 7.x; Avaya CMS four+, Nortel Contact core 6.0 and Symposium 5.0.

Calabrio Compliance Recording and exceptional management 2.7 and Calabrio group of workers management eight.3.3 can be found now through licensed Calabrio companions.

Calabrio Compliance Recording and satisfactory management and Calabrio body of workers management are add-ons of the Calabrio One suite, which integrates body of workers optimization with unified desktop functions for agents and supervisors with the intention to improve the customer event, grow income, and enhance profitability. for instance, Calabrio One valued clientele can create forecasts, generate work schedules, measure satisfactory and effectivity, entry stories and indicators, and collaborate within their groups to influence performance. The Calabrio One identify represents a move toward streamlining enterprise methods - featuring brokers with one view of the customer, and providing supervisors and bosses with one view of the contact core – all from a standard laptop.

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio One™, a finished suite of customer interplay and staff optimization application that’s convenient to implement, use and hold in new IP-based mostly consumer interaction networks. by using integrating body of workers optimization within the agent and supervisor workflow, Calabrio helps clients align their contact core enterprise processes and efficiency with their enterprise goals. Calabrio distributes their application via channel partnerships and an aftermarket relationship with Cisco, and has installed application on more than 550,000 computers. Calabrio is a member of the Cisco expertise Developer software (CTDP), the Nortel Open developer application, and a gold member of the Avaya DevConnect application. discover news and assistance at

Calabrio, Calabrio One and the Calabrio logo are registered emblems or trademarks of Calabrio, Inc. All different trademarks outlined during this doc are the property of their respective owners.

Enghouse Interactive Showcases UC and Omni-Channel Contact core solutions at IAUG CONVERGE 2015 | Real Questions and Pass4sure dumps

Contact center options leader Reinforces position on the Forefront of the Avaya consumer and DevConnect partner community

PHOENIX, AZ--(Marketwired - Jun 15, 2015) - Enghouse Interactive (, developer of a finished portfolio of unified communications (UC) and speak to middle solutions, these days introduced that it might exhibit its expansive portfolio from booth #1029 at IAUG CONVERGE 2015, taking vicinity June 14 - 18, 2015 in Denver, CO, in addition to its dedication as a Gold Sponsor.

"As a longtime, tenured member of the Avaya consumer neighborhood and DevConnect partner community, Enghouse Interactive is in a position to bring an unparralleled, inherent abilities of Avaya air of mystery® communique manager, (ACM), Avaya IP workplace and different UC options to each and every deployment," stated John Cray, vice chairman of product administration, Enghouse Interactive,.

Enghouse Interactive's expansive portfolio of contact core and client interplay options lead the market with advanced performance, comparable to omni-channel queuing, built-in presence, representing an impressive UC-integrated contact middle providing.

Paired as a bundle, EICC and Enghouse Interactive excellent management Suite (QMS) creates a compelling complement to Avaya IP workplace and ACM platforms. Communications center is a finished omni-channel contact core answer that contains IVR (interactive voice response), routing of all forms of communication in a typical queue, productivity equipment for brokers and supervisors, and specific administration reporting. EICC also boasts a unified communications part, featuring voice mail, unified messaging (e.g. voice mail in mailbox), IM, prosperous presence, business consumer verbal exchange tools, and whole administration reporting.

QMS comprises an IP name recording solution with one hundred% compliance recording; caused, selective or scheduled recording; and features corresponding to list on demand. moreover, the suite allows contact center directors to list users' pcs -- by window or software, selectively or in complete -- as well as contrast templates and reporting to grade efficiency on calls and to coach clients/brokers on enhancing the consumer adventure.

EICC also integrates natively with aura® communique supervisor. Leveraging Avaya's TSAPI for communication manager, a excessive-level C/C++ API in accordance with the CSTA common, this integration enables purchasers to seamlessly maximize their advantage from each options.

TSAPI permits access to the full complement of third-party name manage capabilities provided by way of ACM as an evolution server. These third-celebration name handle capabilities encompass controlling specific calls or stations, routing of incoming calls, receiving notifications of pursuits, invoking conversation supervisor elements, and querying communication supervisor for assistance.

additional phoneset options from Enghouse Interactive permit users to leverage their investments in IP by way of supplying practical, converged company functions to the displays of Avaya CS 1000 IP phones, and conveying new and latest applications for true-time interaction on the phone monitors. Enghouse Interactive purposes are appropriate with Avaya CS a thousand with 11xx, 200x and 12xx collection IP telephones. crucial to note is that with the Avaya (Nortel) application Gateway 2000 now manufacture-discontinued, Enghouse Interactive can present customers applications for Avaya CS 1000 as a substitute answer. 

besides developing custom options for valued clientele, Enghouse Interactive elements a set of prepackaged applications for the commercial enterprise, hospitality and buying and selling markets.

"The ensuing productiveness advancements far exceed the baseline cost mark downs and performance of Voice-over-IP (VoIP); the phones evolve from being used with no trouble for voice communications to tips home equipment, complementing or even replacing the computing device," delivered John Cray.

ABOUT ENGHOUSE INTERACTIVE Enghouse Interactive delivers technology and advantage to maximize the value of each client interplay. The enterprise develops the most finished portfolio of customer interaction administration solutions. Core applied sciences include contact middle, attendant console, predictive outbound dialer, competencies management, IVR and make contact with recording solutions that assist any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of valued clientele international, supported by way of a world community of companions and more than seven-hundred dedicated body of workers throughout the enterprise's overseas operations.

Enghouse Interactive is a subsidiary of Enghouse programs limited, a utility and services enterprise traded on the Toronto stock change (TSX) below the image " ESL." centered in 1984, Enghouse techniques is a continually profitable company, which has grown each organically and thru the acquisition of well-regarded experts including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio, Voxtron, Reitek and Zeacom.

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U.S. Rep. Smith donates wages to center | real questions and Pass4sure dumps

U.S. Representative Jason Smith, R-8th, visited Parkland Hope Center in Park Hills on Saturday to donate a $500 check, which will help the non-profit give out 100 new yearly memberships to customers.

The check was donated in an effort to help support communities in the district in response to the recent government shutdown.

“Every time there’s a government shutdown, I give back some of my salary,” he said, explaining what prompted the donation.

The Parkland Hope Center is a private non-profit community assistance program that helps people buy groceries at a greatly discounted price. Memberships are $5.

“Last week, they had 74 new members, their best week yet,” said office manager Tracy Robbins.

“Today we’re giving out $500 to several different groups, which they hope will help the families,” said Congressman Smith.

The first 100 people who register after Saturday's visit will receive a free membership.

“It’s kind of like a Sam’s Club, with a $5 cash membership,” Robbins said. “You can come as many times as you want, and you can purchase food, household items, pharmacy-type items, some name brand and some non-name brand. But it’s all at a 30 to 50 percent discounted price.”

Workers of the Hope Center proceeded to give Smith a tour of the building so he could see the variety of products and the discounted prices at which they are offered.

Smith found Parkland Hope Center through his contacts in the area. “I rely upon my offices,” he said, to find opportunities to serve his district.

“It’s sometimes a little bit bad in Washington,” Smith said regarding the government shutdown. "We try to make it a little bit better for the public.”

When he left the stop in Park Hills he was going to take a tour of the district doing various things including speaking to Eagle Scouts, talking about future flooding concerns on the Mississippi, and visiting a museum for a fundraiser. "Then I'll go home on Sunday, go to church, and then on Monday I'll go back to DC."

Store hours at Parkland Hope Center are Tuesday 9:30 a.m. to 7 p.m.; Wednesday, Thursday and Friday 9:30 a.m. to 5 p.m.; and Saturdays 10 a.m. to 3 p.m. The store accepts cash, debit, credit and EBT.

For more information about volunteer opportunities with Parkland Hope Center call 573-327-9200. Follow the center on Facebook by searching @parklandhopecenter.

7 Questions With … Sharon M. Scott, co-founder and general manager of ARTxFM | real questions and Pass4sure dumps

Sharon M. Scott | Courtesy

In 2012, ARTxFM sent out its first broadcast online live from the lobby of the Kentucky Center of Performing Arts during IdeaFestival. The nonprofit organization was built upon giving a voice to local artists, and for four years it operated strictly online, building up its listeners, its staff and its reach.

On Feb. 14, 2016, after a tireless effort by the organization, it finally launched its vision on the FM dial, at 97.1, and now goes by the call letters WXOX.

The local radio station is celebrating this three-year milestone on Saturday, Feb. 9, with “Voix De Ville” at the Columbia Theatre. The event will feature live music, a silent auction, food trucks, a bar and, of course, all the DJs, engineers and hosts who make the channel possible.

Much of the hard work getting from an online outlet to the FM radio dial fell to founders Sharon M. Scott and Sean Selby, a wife-and-husband duo who relocated to Louisville soon after 9/11. Scott, who currently serves as the station’s general manager, tells Insider she literally drew the word “Louisville” out of a hat.

“At the time, I had no plan, no vision of why I moved here, but I was open to opportunity, and it didn’t take long for things to fall into place,” she says. “ARTxFM was founded in the living room of their Highlands home in the fall of 2011. The transmitters were built in the kitchen, sound booths filled the dining room and antennas were placed on the roof. On rainy nights, Sean played Coltrane while I drove around the neighborhood listening to how far they could get their Part 15 signal to go.”

Scott first worked in experimental programming while in college in Nashville at WRVU. Her thesis also was about the development of performance art, which she tried to merge with her radio work.

“As I began creating audio events on WRVU in relation to my thesis, I came to the conclusion that artists have had very little opportunity to experiment with radio since the dawn of its invention,” explains Scott. “It became a dream of mine to build an artist-run radio station, but it was not anything I imagined would become a reality.”

The mission of ARTxFM is to provide artists and community members with access to the airwaves for creative and experimental use. Many of the nonprofit’s 120 volunteer DJs, staff and board members have been with the organization from the beginning, so other than broadcasting to a wider audience, not much has changed.

Scott with members of the WXOX crew: Les Nussbaum, Blythe Shadburne and Jaxon Lee Swain | Courtesy

“While every hour on ARTxFM is unique and surprising, their day-to-day operations have not changed much since the beginning,” says Scott. “The only difference between then and now is power: literal radiating power.”

Getting on the FM airwaves was helped in part by the Local Community Radio Act of 2010, which allowed nonprofits to squeeze into the empty spots on the FM dial, says Scott, spawning “a revival in local broadcasting nationwide. All across America, new low-power radio stations such as ARTxFM are taking to the airwaves, amplifying the voices of their community.”

(Crescent Hill Radio, WCHQ, also landed on the FM dial — at 100.9 — around the same time.)

Saturday’s celebration is something Scott has been looking forward to for a while, mainly because it breaks the wall between host and listener.

“Radio can sometimes be a lonely medium, and you don’t always know if anyone is listening,” she says. “‘Voix de Ville’ is the one time of year when their staff can come together and celebrate with the folks on the other side of the broadcast. This event is a great time to get feedback on their programming, and it is so inspiring to hear from the people who are listening.”

Performers at the event include Bungalow Betty, Pale Blue Star, Billie Aon, Ut Gret, Dad Hour, Cypher Divine, Peter Wesley, Brother Wolves, and Wayfarer Way DJs. The event runs from 6 to midnight on Saturday, Feb. 9, and admission is $15. The Columbia Theatre is located at 824 S. Fourth St.

Before Scott prepares to party, they asked her some very important questions …

What was your first concert?

The Bangles! Not a bad first concert! | Courtesy of Columbia

Cyndi Lauper performing with The Bangles at the Fox Theatre in Atlanta is the first concert I will confess to attending. My best friend Erica and I danced their way up to the front, doing their best to ignore my eagle-eyed parents watching from several rows back.

As a youngster, it was very inspiring to see an all-female band opening for an empowering performer like Cyndi Lauper. I’m grateful for the strong females who dominated the pop music charts of my youth.

What could you give a 40-minute presentation on with absolutely no preparation?

The importance of community radio in undermining fascist regimes. With the demise of local newsrooms and the loss of net neutrality, community radio may soon be their only source for local information — their only space for speaking freely to one another outside of commercially designated spaces.

Radio, and the ability to communicate with thousands of people at once, is such a powerful thing. They have fun with it, playing music, interviewing guests, but when emergency strikes, that’s when they will know their real power — the power to save lives, the power to defend ideals.

What job would you be terrible at?

Police officer. Cook. Copy editor.

What is your favorite restaurant or bar?

Don Muchos in Palenque, Chiapas (Mexico). Fantasy Island except in the Jungle near the Lakamha ruins of the ancient Maya. Here the jungle opens to fire, drums and adventure. Daily excursions to hidden temples, nightly dancing under the stars.

A peek inside Don Muchos | Courtesy of Don Muchos Restaurante

What is something you think everyone should do at least once?

Speak on the radio! Everyone should have an opportunity to get on the microphone and express the things that are important to them and their community. It is so empowering simply to speak and know someone is listening.

Where would you direct a newcomer of Louisville to get a feel for the city?

WXOX 97.1 FM — tuning in to ARTxFM immediately connects the newcomer with the Voice of the City (Voix de Ville). It provides them with a direct link to the heart of the community. Over 100 volunteer DJs dedicate their time to the station throughout the week, bringing a fresh perspective to the airwaves every couple of hours.

In addition to providing current event and nonprofit information, WXOX DJs speak from their heart every time they get on air. They express themselves with music and discuss the topics important to their neighbors. It doesn’t take long for the WXOX listener to become well-acquainted with the happenings in the city and get up to date on the local musical trends. The friendly voices coming through the airwaves on 97.1 FM become companions for the newcomer, accompanying them as they navigate the roads of an unfamiliar city.

What keeps you here?

Possibility City! Why live anywhere else? Louisville made my radio dreams come true. Obtaining an FM frequency would not have been possible in more crowded markets like New York, L.A. or Chicago. Finding a range of diverse voices to fill the airwaves would not have been so easy in a less populated town.

Not too big, not too small, not to hot, not too cold — Louisville is just right. Fertile ground for wild dreams and the birth of WXOX couldn’t have happened anyplace else.

The Capitals will only go as far as Evgeny Kuznetsov takes them, and they know it | real questions and Pass4sure dumps

The bird was back this week, flapping his wings in his trademark celebration after a game-winning breakaway in overtime, swearing into a live microphone minutes later during a postgame interview and grinning all the while. It was center Evgeny Kuznetsov at his bewildering best, and it was a welcome sight for the Washington Capitals.

As the team has earned seven out of a possible 10 points so far on this six-game homestand, Kuznetsov has been the Capitals’ best player, reinforcing the notion that as he goes so do they. Washington has started to steadily build its game back up after finishing January with a seven-game losing streak, and it’s no coincidence that it’s been with Kuznetsov scoring four goals — two were game-winners, including the overtime breakaway Thursday against the Colorado Avalanche that prompted Kuznetsov’s birdlike postscript — with four assists over the past five games.

And it’s these dazzling stretches that can make Kuznetsov so confounding for the organization. He was the Capitals’ leading scorer in their run to the Stanley Cup last postseason, and while it may be asking too much for him to maintain that level of play for an entire regular season, he wasn’t all that close to his full potential for the two months before Washington’s recent bye week. Now that he has gotten back to the version of himself that can change the game any time the puck is on his stick, the Capitals want to see him maintain that more consistently.

“How hard he wants to compete out there dictates [his play],” General Manager Brian MacLellan said last month. “He could be one of the best players in the league, if he chose to be.”

Asked again Monday about Kuznetsov’s play, MacLellan was just as blunt.

“I think for their organization, for their team to do well, they need him at the top of his game,” MacLellan said. “Depending on how you look at it, it was one or two — [captain Alex Ovechkin] and him for MVP last year in the playoffs. That’s why they did well, because Kuznetsov played well. I think if he’s not going to play at that level, we’re not going to do as well. He’s that important to their team.”

In Washington’s first game out of the bye week Feb. 1 against Calgary, Kuznetsov scored the game-winning goal on a power play in the final minute of the game. Two days later, he took a needless slashing minor in the neutral zone seven seconds after the Capitals had just successfully gotten through a penalty kill, prompting Coach Todd Reirden to bench him for the rest of the first period at five-on-five. Kuznetsov’s response? “That [expletive] happens, right?” he said.

“Sometimes I feel like that's a bad call, but then when you look it's actually not a bad call and you get too emotional during the game and that's how those mistakes happen when you take penalties, when you get too overemotional,” he continued. “Or sometimes you're too bored in the game and then you're trying to get back into the game and you over-slash somebody, so that's not good.”

Those kinds of comments are as charming as they are chafing for Washington. Of the 100 centers who have taken the most faceoffs in the NHL this season entering Sunday, Kuznetsov’s 38.8 percent success rate ranks dead last, a big reason the Capitals are the league’s worst team on draws. He largely shrugged that off, too. “I always believe if they lost the faceoff, they get puck back in two seconds,” he said.

Reconciling those quirks is part of the deal with Kuznetsov — Kuzy being Kuzy. He is at his best when he is that fun-loving, lighthearted character, but that can often create the impression that he is not always taking things seriously or trying his hardest, as MacLellan alluded. After he started the season with seven points in the first three games, Kuznetsov was asked if winning the Hart Trophy, the NHL’s MVP award, was a goal.

“I don’t give a [expletive] about that,” he said in October. “To be MVP, you have to work hard 365 [days] in a year, but I’m not ready for that.”

Asked about that edict Sunday, Kuznetsov explained that, in his opinion, being the best player in the league would require him to score so much that he would feel “selfish.”

“Of course every player want to be best player, but if you want to be like that, the way I understand, you have to get like 50 goals at least, right?” he said. “You can’t win that with 30 goals. That would be stupid. You’re not the best. To be best, you’ve got to score 50, right? And to score 50, you either have to have a shot like Ovi, so you don’t have to shoot 10 times a game — he can shoot three times and two of them can be in — and well, I don’t have a shot like that. …

“That’s not the way I want to play, and I don’t think the guys, my teammates, would like to play with a player like that.”

(Edmonton’s Connor McDavid won the Hart Trophy two seasons ago with 30 goals, though he had 70 assists to go along with that, giving him the only 100-point campaign in the NHL that season. New Jersey winger Taylor Hall won with 39 goals and 54 assists last season, and the last Hart Trophy winner who scored 50 goals was Pittsburgh’s Evgeni Malkin in 2011-12.)

Before this month, Kuznetsov had scored just three goals at even strength — the other six came when Washington had a power play, and all in the first 12 games of the season — and though he has two even-strength goals in the past five games, he rejected the notion that he is playing any differently.

“I think I play the same way like I did,” he said. “Sometimes when you have pretty good looks and you did not score, most [people], they're not watching the games, right? They look at the stats — how many goals, how many assists you had — and that's why I don't like in this league so many people focusing on that. But sometimes you can do some other things and then end up, you know, you're going to have a couple assists and now everyone loves you back. That's kind of bull----, I think.”

There’s a lot to love about Kuznetsov when he is playing like this, and the more often the Capitals see that gleeful bird flapping his wings, the better their chances of repeating as champions.

“He’s such a unique player that when he’s really going, when he’s on, it changes the whole game,” defenseman Matt Niskanen said. “It seems like he can make something out of nothing, make something happen after he gets the puck. When he’s not playing his best, it’s not that he’s not trying or anything, but the last couple games something happened where all of a sudden he’s feeling it. And it’s noticeable every shift. …

“He’s so talented that when he’s having just an okay game for him, he can still have a goal and an assist and be a pretty dang good player. But what he’s capable of — and we’ve all seen it — he’s been closer to that the last couple of games.”

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