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Nortel Symposium Express Call Center

iMessaging Integrates i OS utility with Nortel call center application | Real Questions and Pass4sure dumps

organizations that use the Symposium name core application from Nortel now have a simpler approach to achieve integration with i OS purposes. ultimate week, iMessaging solutions introduced a package of application and services that enables its encourage telephony utility to combine with Symposium.

Nortel expenses its Symposium call core Server as an superior and scalable platform for automating the distribution of incoming calls in a contact core. The software makes corporations extra productive by guiding callers via a “cell tree” to examine the purpose of a name, after which routing the name to the consumer carrier representatives (CSRs) with the applicable capabilities.

It’s regular for Symposium clients to force even more automation into their name center operations by way of integrating their name middle application with business purposes. This gives advantages, such as the capacity to without delay pull up information, like customer facts, earlier than routing the call to the applicable CSR.

besides the fact that children, integrating cell systems with enterprise purposes is notoriously tricky, and requires extensive customization functions. however on account of iMessaging’s new encourage for Symposium offering, Nortel purchasers can connect their Symposium programs to i OS applications, whereas leveraging the wide journey that iMessaging has in this field of contact middle operations.

the brand new offering grants two fundamental advantages, in accordance with iMessaging. First, the integration permits the Symposium device to carry customized reveal “pops” to the workstations of CSRs. These screen pops can be a screen from nearly any i OS application, and provide CSRs with brief access to information from core company purposes. It also eliminates the need for CSRs to manually navigate through the i OS utility to get to the integral reveal.

The 2d benefit is the delivery of interactive voice response (IVR) capabilities that permit callers or call recipients to engage with enterprise applications over the mobile, the usage of either voice focus or the cell’s keypad. inspire can bring IVR functionality to Symposium for both inbound and outbound calls, iMessaging says.

apart from the inspire application, iMessaging’s new solution contains project management, implementation, configuration, and construction features. The solution begins at about $20,000. iMessaging is providing potential clients free 30-minute assessments. For greater guidance, talk over with

related reports

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iMessaging gives you a manager’s View into call middle activity

iMessaging adds Outbound Dialing to inspire name center Suite

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iMessaging Boosts aid for Spanish in Interactive Voice gadget

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The 2005 CRM carrier Leaders--part I | Real Questions and Pass4sure dumps

The editors recognize the good-three leaders in CTI, IVR, satisfactory monitoring, net self-provider, workforce management and optimization, contact-core outsourcing capabilities, and agent-facing typical laptop applications. The carrier Leaders rankings are derived from a weighted system that includes monetary performance in addition to analyst ratings for depth of functionality, recognition for client delight, and company and management direction.

Edited by way of David Myron

click right here to view chart.

laptop Telephony IntegrationThe MarketThe cell is still the most typical approach for shoppers to contact a company, but a ways be it from a call middle supervisor to discourage people from using a less expensive potential of contact just like the internet or e-mail. typical computing device telephony integration (CTI) strategies are enabled via a posh-however-functional public switched mobile community, however more contact core managers are on account that Voice over IP (VoIP), which gives a single company information network for all consumer communique wants.

VoIP cuts cell charges by using transmitting voice alerts in packets over inner most or public networks by means of the web Protocol, obviating the want for separate cell circuits. This offers three simple benefits to consumer companies: decrease charge, less complexity, and the potential to create a virtual call center where agents can work at home. while all the leaders within the CTI area have natural circuit-switched solutions, they all have mighty VoIP choices, as neatly.

The LeadersA moderate rating of three from analysts surveyed within the enterprise course category weighed on Avaya's means to declare the exact spot. regarding interoperability with other supplier products, Bernard Elliot, analysis area leader for contact centers at Gartner, says, "there is restrict with what that you could do with them--Avaya does Avaya." nonetheless, if you're within the Avaya ambiance, odds are you're quite chuffed. No other CTI dealer got here close to Avaya's customer delight rating of four.2, in accordance with analysts polled.

Avaya's CTI providing comes as a part of its client interaction Suite, which extends its predictive routing technology to electronic mail and the internet, purchasable in both circuit-switched and IP-primarily based environments. solutions in this suite scale from the Avaya IP office, proper for small call centers, to its S8700 platform for top-quantity facilities.

Nortel Networks edged out Cisco techniques on the record of CTI leaders this yr, however is still going through some difficulties largely as a result of its fiscal woes. "Nortel appears to be slowly fading from the market as their fiscal difficulties overwhelm their product offerings. The low-end portfolio, business Communications supervisor (BCM), with its focal point on IP telephony, has made it less complicated for call centers to deploy CTI--the same can't be noted of the larger end Succession items," says David Peterson, president of PowerHouse Consulting.

Nortel tied Avaya for the bottom score of 3 in enterprise course, and tied Cisco for the lowest rating of three in depth of functionality, in keeping with analysts polled. keeping it among the leaders, besides the fact that children, is its score of 3.3 in client pride, besting Cisco's low score of 2.8.

Nortel presents circuit-switched, IP-enabled, and IP-primarily based items for small-and-medium enterprise with its Symposium express and BCM, and for larger companies with its Symposium call core product line.

The WinnerGenesys Telecommunications Laboratories, a wholly owned subsidiary of Alcatel, tops the CTI listing for the 2d 12 months in a row. final 12 months, Genesys acquired excessive marks for its integration capabilities--and this year is no distinctive. customers can purchase preintegrated plug-ins for smoother integration into different name core functions from providers like Oracle, PeopleSoft, SAP, and Siebel.

no longer exceedingly, its scores in each business direction and depth of functionality topped the charts with a four.5 in each and every, in accordance with analysts polled. "they're the only one who really sells the stuff," Elliot says, including that competitors are promoting CTI solutions as a hook to sell other call middle items.

Genesys has improved its consumer interaction administration Platform to boost help for multivendor networking VoIP, and requirements like Session Initiation Protocol. The platform allows for interactions by means of typical voice, VoIP, electronic mail, and net chat. --David Myron

CTI One to WatchAlthough Cisco is the clear winner in the TCP/IP infrastructure market, the enterprise nonetheless lags at the back of CTI competitors extensive of performance. What ultimately bumped Cisco off the chief checklist become its low score of 2.eight in customer pride, in response to analysts polled. Cisco received the 2nd optimum score (in the back of Genesys) amongst analysts for enterprise path, with a three.2, but industry pundits are looking to see greater depth to its product line. "Cisco has an extended subculture of together with CTI functionality within the dermis of their name middle portfolio. The vulnerable hyperlink within the Cisco delivery chain is the inconsistent efficiency of their [value added reseller] network," says David Peterson, president of PowerHouse Consulting --D.M.

Interactive Voice ResponseThe MarketSpeech options can act as a means to support alter the paradigm that contact core managers are by no means-endingly faced with: migrating shoppers who call in to contact centers with primary customer inquiries like checking account balances to extra good value channels like an interactive voice response (IVR) equipment. besides the fact that children these options can enormously reduce fees, corporations had been locked in to companies. Open requirements like VoiceXML and Speech utility Language Tags (SALT) are liberating end clients and allowing more moderen gamers like BeVocal, TuVox, and VoiceGenie applied sciences to throw their hats into the ring. These newer youngsters on the block are not the greatest dots on the radar display, but they are turning heads. For now, though, they turn their attention to one of the extra ripe vendors. competition is tight: In a primary for CRM journal's carrier awards, two organizations tied as winners in a category.

The LeaderIt's been a bumpy cycle financially for Nortel Networks: The company is continuing to work on the restatement of its economic consequences for prior quarters. nevertheless, even Nortel's estimated unaudited revenues for simply the 2nd half of 2004 of approximately $5.1 billion are more than double the revenue of its closest competitor within the space for the entire year. certainly a dominant presence, the business offers a large-ranging product portfolio of self-provider options. Its Nortel Self-provider systems (formerly Periphonics Self-provider platforms) contains its Media Processing Server (MPS) a hundred, MPS 500, MPS one thousand, and Voice Processing series/counsel Server, with MPS 500 and MPS one thousand, together with VoiceXML. "Periphonics had a lot of market penetration when Nortel bought them," Peterson says. "They moved very quickly into the IP house, [but] Nortel may well be dragging them down with all their monetary complications."

The business launched its net-Centric Self-service solution in 2004, which additionally makes use of open trade requisites. however no longer all analysts are impressed. "They have been late with VoiceXML compared to one of the most different guys," says Sheila McGee-Smith, president and fundamental analyst of McGee-Smith Analytics, and "[they] have a muddled story with MPS and net-Centric Self-carrier." even so, Nortel Networks' attain continues to be felt. Gartner positioned the business as a pacesetter in its Magic Quadrant for IVR and enterprise Voice Portals for 2004.

The WinnersCall them the new England Patriots of the IVR taking part in field. ultimate 12 months's category champion, Avaya, reeling in $4.1 billion in revenues for fiscal 12 months 2004, compared to 2003's $3.8 billion, has reclaimed its throne for the 2d year in a row. After gaining momentum within the IVR area with its Conversant application and now with its Avaya Interactive Response answer, Avaya managed to list strong marks from their analyst ballot in each enterprise direction and attractiveness for client satisfaction, despite the complications that some consumers might also have skilled migrating from a Conversant platform to an IR platform. "They misplaced shoppers as a result of they did not truly control the technique well," McGee-Smith says, however, "they've got a pleasant full product portfolio in touch middle [solutions], and the IVR [ties] into that well." The enterprise's ammunition comprises Avaya Contact middle categorical, a multimedia contact center answer designed principally for midsize companies, and the Avaya Speech functions Builder, allowing builders to design speech automation services the use of open requisites (including VoiceXML). Avaya and IBM announced that they're going to bring speech-enabled self-service options, combining the former's IP-based contact middle utility for self-carrier with the latter's WebSphere infrastructure software. And the business's billion-dollar determination? acquiring Tenovis GmbH & Co. KG, a issuer of business communications programs and services, in a deal so as to require Avaya to pay about $370 million in cash and tackle about $265 million in debt. When entirely integrated, although, Avaya expects the acquisition to add about $1 billion to its annual revenues.

Avaya shares the spotlight with ultimate year's 2d runner-up, Intervoice. however its salary barely compares with that of its much bigger rivals (for the 4 quarters achieved November 30, 2004, Intervoice amassed $178.1 million, compared to its previous 4 quarter salary of $one hundred sixty million), the enterprise managed to outscore both Avaya and Nortel for its attractiveness of consumer satisfaction and its functionality. It changed into just a couple of tenths of a degree away from perfect scores in each categories. "The fact that that you may host it or purchase the software your self works out well for lots of customers, as a result of they may also--peculiarly for speech applications--wish to start out with a hosted utility after which bring it in-condo," says Elizabeth Ussher, a vice president at META group. Intervoice's Omvia Voice Framework, which the enterprise claims is essentially the most open voice solution product available on the market, supports a standard, VoiceXML, or SALT ambiance. both the Omvia Voice Framework and its Voice specific packaged functions help Microsoft Speech Server 2004. --Coreen Bailor

IVR One to WatchWell standard for its CTI capabilities, Genesys Telecommunications Laboratories isn't a commonplace suspect in the IVR world. nevertheless, in 2002 Genesys purchased Telera, a VoiceXML solutions provider, an acquisition analyst Sheila McGee-Smith describes as "a jump-frog circulate" for the Alcatel subsidiary. And in 2004 the company unveiled its Genesys Voice Platform: Developer edition, a development system for building VoiceXML 2.0-primarily based applications. It additionally announced a partnership with IBM to deliver enterprisewide speech-enabled self-carrier solutions by means of a suite of WebSphere speech capabilities built-in with Genesys Voice Platform. "they're engaged on things which are highway mapped for 2005, but as they stand right here presently, they're now not there yet," McGee-Smith says. however, "they may be on the appropriate route." --C.B.

first-rate MonitoringThe MarketThe exceptional monitoring (QM) market is at a pivotal factor in its evolution. QM equipment checklist customer interactions to make sure that high-quality degrees are being met, and may help managers hold song of agents' performances, whereas recognizing problem areas that can be greater with e-getting to know options. carriers in the area, despite the fact, seeking to extra their reach and break away from the pack, are moving into the enterprise with either product enhancements or acquisition moves. "The a hit vendors, going forward, may be those that know that nice monitoring is just one point on the map," says Ken Landoline, vice chairman and major analyst at Saddletree research. "They really need to expand into the entire breadth of a collection of products that is going to optimize usual company performance within the business." within the QM and staff management markets that are, in accordance with Jim Davies, principal analyst at Gartner analysis, at least 60 percent penetrated, this yr's QM leaders took steps to sustain with this vogue and their competitors.

The LeadersWith its strong 13 p.c salary boom quality systems keeps its place as a leader within the QM enviornment, regardless of its somewhat under-common (but nevertheless strong) ranking for attractiveness for consumer pride. still, analysts had been most impressed with pleasant's platform, awarding the company higher marks for functionality than some other dealer in the area. The 2004 category champion's free up of first-class function illustrates the enterprise's potential to extend beyond the contact middle market and flow into the business as an entire. "They've realized the call center QM market is beginning to become a bit of saturated," Davies says. "looking at their strategy, they may be making an attempt to get into other client-facing departments in the corporation by using leveraging the relationship they have already got with the call center. They try to drive their recording, contrast, and analytical utility into these other departments to positively have an impact on the efficiency of the business as a whole."

The business, with the aid of accomplishing into the safety market and capitalizing on its channel partnerships, is hoping to prolong its reach. "What nice has performed smartly is twofold...having a various portfolio of items--protection, logging, and quality monitoring--and...making the most of being within the right enterprise at the appropriate time," says Carole Macpherson, senior program director at META community. "pleasant has also leveraged a strong partnership channel (e.g., Avaya) and has secured offers in accordance with these big brands." If first-rate continues to circulate more into the commercial enterprise by the use of product construction or probably even an acquisition, look for the $252.6 million company to have a strong possibility at reclaiming its crown.

Our previous year's runner-up, Verint, is continuously nipping on the heels of its competition, even whereas receiving the category's lowest marks for business direction. definitely, in keeping with some trade insiders, the enterprise has gotten tons less aggressive in its approach. "The enterprise is extra concentrated on the call core and looks to differentiate itself via advanced analytical insight," Davies says. "despite the fact, their analytical center of attention for the safety and BI markets does are likely to masks their QM product line. I haven't in reality seen them do lots from an integration [or] mergers/acquisitions standpoint," he says. in spite of this, Verint's mighty numbers for each its functionality recognition and acceptance for customer satisfaction, and its brilliant 27.7 % income increase over the past four completed quarters, helped to retain its in-the-precise-three reputation.

The WinnerMaking the category's greatest leap from ultimate 12 months's rankings, due generally to its progressive vision, is last yr's third-area finisher, Witness systems. regardless of its third-vicinity ranking for its acceptance for depth of functionality, Witness outperformed all category contenders in reputations for both client pride and enterprise path. actually, the enterprise brought greater than 200 client wins to its client base, whereas boasting a consumer retention rating improved than ninety five p.c for 2004, which may additionally aid account for its $141.3 million in total revenue, an superb 30.8 p.c boost over 2003's tally. And, in accordance with Paul Stockford, chief analyst of Saddletree research, the enterprise's acquisition of group of workers administration dealer Blue Pumpkin positions the mixed business because the market leader in constructing an integrated staff optimization solution.

Macpherson has the same opinion: "Witness leaves in the back of a fragmented and really expert market with over 25 vendors that offer one or two pieces of a [production value management] suite and enters into a brand new arena with fewer competitors." aside from the acquisition, Witness superior its solution capabilities, including extending its eQuality software to increase the productiveness of back-office features like order fulfillment and billing, with eQuality workplace.eQuality office enables companies to seize employee laptop activities, evaluate recorded transactions, region sample recordings in contact folders for particular enterprise services, and determine most effective practices, enabling users to edit recorded transactions to create e-researching options. The burning problem, youngsters, is how smartly Witness can combine with Blue Pumpkin. That still is still to be seen, so they can most likely make 2005 a memorable yr for Witness. --Coreen Bailor

high-quality Monitoring One to WatchAlthough Envision is a considerably smaller company than their higher category leaders, the enterprise brought 50 new valued clientele to its roster, together with Canon, IKEA, and ShopNBC, and retained ninety nine % of its present shoppers, making it their One to watch. in line with the trend of evolving to workforce optimization, Davies says that Envision already presents a QM and WFM answer from a single platform, "but there's a protracted means to go earlier than any vendor presents a complete unified solution practicable for large, complicated organizations." since it's a small, aggressive vendor, Carol Macpherson, META group analyst, says, "they'll tend to be bendy on pricing and very responsive on servicing clients." If it continues to build its company loyalty, upcoming years may also encompass a brand new addition to the leaderboard. --C.B.

web Self-ServiceThe MarketFor a decade agencies have struggled to make their web presence act as greater than brochureware. creating clever, informative, and purchasable portals for consumer provider has long been a first-rate aim of many groups, and it is barely now that utterly built-in content development, database storage, and search-and-retrieval techniques are beginning to come into alignment to carry a self-carrier journey it truly is a significant choice for a significant portion of cyber web clients--an ever-turning out to be population. The leaders in this house have, no matter if by way of aggressive acquisition or grass roots growth, dependent themselves as serious practitioners and providers of comparatively cheap, high-effectivity provider solutions for digital patrons and enterprise patrons.

The LeadersATG (together with recent acquisition Primus) has extensive adventure proposing options to more than a few complications agencies want their on-line presence to remedy. The commerce-concentrated ATG bought an immediate enhance by picking up Primus's enormously regarded capabilities base and consumer-dealing with capabilities. it truly is the respectable information. The dangerous news is that the year ahead can be a challenging one for ATG, because it should rationalize Primus, itself the made from multiple acquisitions, and convey a coherent self-provider product to market. "The one component i would ding them on now could be that they have got 5 distinct [self-service] systems...a few things ATG turned into working on, and Primus has at least three distinctive platforms," says Allen Bonde, president of analysis enterprise ABG.

The pairing has failed to enhance on Primus's middling popularity for consumer delight, which harm the enterprise's rating closing 12 months and, left unchecked, may push ATG off their leaderboard thoroughly. internet self-carrier continues to be an rising market with a number of distinctive patterns and techniques, and no single issuer has yet confirmed itself to be fundamental.

KANA has stayed the path of its newest reinvention to become an information and service specialist. last year's class winner doesn't seem to have made any primary missteps and continues to combine and build out its self-provider offerings. "Their technology has been round a while...however they are confirmed as a self-carrier enterprise," Bonde says. one among KANA's largest accomplishments within the self-service space became securing the functions of former Primus CTO Charles Isaacs after the ATG acquisition. within the identical position at KANA, the skills administration veteran may still drive KANA's technology vision for a while. wait for KANA to extra enrich its prebuilt integration with different enterprise software programs.

The WinnerRightNow applied sciences turned into just an up-and-comer final 12 months, however a great one year of boom, a a hit public providing, and excessive marks from consumers make it this year's category winner. RightNow's key to success? "They promote well as a result of they resolve problems for people," Bonde says. The on-demand talents bases the business offers have proven intuitive to install and maintain for strapped guide corporations, and were acquired smartly ample by clients to make the subscription mannequin ring up chuffed returns for RightNow.

What RightNow is not is the most powerful and feature-filled self-service answer in the marketplace--but reasonably commonly, technical dominance and market success are two very various things. "now they have dinged them on the technology, however they have got been stunning when it comes to execution and attractiveness," Bonde says. "Greg [Gianforte, RightNow CEO] would disagree, but they suppose they could add more search capacity and more administration potential."

For RightNow to continue to be a class leader, it is going to must evolve with a turning out to be number of interested valued clientele. "Their FAQ strategy to the realm is [best] in the high-volume CPG business, which is where they do well...but they have only 1 seem to be-and-believe, and you understand instantly in the event you are on a RightNow website as a result of all of them seem to be alike," says Forrester vice president John Ragsdale. --Jason Compton

net Self-service One to WatchAlthough the busy self-carrier area has a few promising contenders, together with the merged Kanisa/ServiceWare and commonplace search expert iPhrase, Siebel's late-2004 purchase of edocs invokes the ancient 800-pound gorilla rule--if it be relocating, one had most reliable take heed. Edocs has developed a acceptance for prime-extent, totally advanced engagements that might also seem extra like bitter medication than a joy for all concerned, but more essential, the enterprise turned into commonly credited with getting the job accomplished. Siebel gets an fast enhance to its self-assist offering, and might no longer be carried out building its capabilities. "i'm satisfied Siebel has as a minimum one other acquisition to do during this area," says ABG's Allen Bonde. --J.C.

click here to examine The 2005 carrier Leaders--half II.

Avaya's New Route for next-Gen purchasers | Real Questions and Pass4sure dumps

February 08, 2010

with the aid of Brendan B. study Senior Contributing Editor

there's a new era of customers it is rising on the industry, one it is empowered and which have taken control of the interactions, armed with talents about the organizations and their offerings, geared up by means of social media to make or wreck organisations’ reputations. they're annoying that the organizations they interact with carry to them by the use of a widening array of channels of their alternative: voice, web, chat, e mail, SMS, social media and video the suggestions, products and capabilities presently.


Avaya is now building and will start opening later this year a new route to support corporations to lift this new era plus by using likeminded older purchasers by the use of the contact centers. the new parkway is the Avaya subsequent Gen Context center Portfolio for the contact middle market, on the way to rest on the Avaya charisma SIP-based communications platform. The key phrase here is “context.” The enterprise says next generation context-primarily based consumer service is the capability to streamline suggestions, procedures and communications to provide a constant, high-price conclusion-client engagement. this could sooner or later provide shoppers with the superior carrier journey they're annoying.


Avaya unveiled the motorway Jan. 19 with its “Roadmap for future of enterprise Communications,” which integrates its items with these from the previous Nortel enterprise options. Avaya received the division from the bankrupt communications gadget firm at auction in 2009 for $915 million.


the key guideposts of the Avaya subsequent Gen Context middle path encompass watching for consumer needs with proactive multichannel notification options and correctly automating voice and net self-provider interactions by way of communications enabled business techniques. They additionally include accelerating productiveness desires by way of optimizing agent, knowledgeable, self-carrier interactions across channels for productive operations.


“We’re concentrated on solving the next technology customer care problem, which requires the beginning of holistic, seamlessly-linked capabilities for a generation of valued clientele that expect to acquire care in quite a lot of other ways,” says Jorge Blanco, Avaya vice president, contact core product advertising and marketing. “we have also been focused on how we’re going to harness all kinds of assistance both realtime and non realtime and collapse them onto the customer care system. The plan they have developed is extensible and includes all communications channels.”


The Nortel acquisition has delivered appreciably to the engineering skill, equipment and the raw substances for the Avaya next Gen Context center route, a good way to help contact facilities get the place they wish to go quicker, with fewer bumps and with superior efficiency.


Avaya plans to leverage key facets from the Nortel contact core suite including media handling and workforce functions, plus one of the one of the vital views and supervisory capabilities such as agent stat views from Nortel’s laptop utility. Avaya is incorporating the Nortel Agile conversation atmosphere (ACE), which is an open software platform for constructing multi-vendor communications-enabled company tactics and unified communications functions into the Avaya air of mystery answer.


“What we’re attempting to do with both the Avaya and Nortel products is to make certain that their most imaginative facets and capabilities are protected within the next Gen Context center,” says Blanco.


at the equal time the Avaya roadmap is together with onramps for latest Nortel clients with a view to stream with ease and gradually onto the new thoroughfare. Avaya has a typical product guide policy of six years starting with producers’ and then including optional prolonged assistance. owners of Nortel contact center products similar to Symposium specific may have a number of time to make the flip onto the subsequent Gen Context core.


Avaya may be blending contact center call recording, reporting, and high-quality administration capabilities of Nortel line with its own name administration, recording and QA programs into the next Gen portfolio. companies have developed their agencies around the reporting engines that they run, and might ill-find the money for to have them changed devoid of seamless migration capabilities, explains Blanco.


in a similar fashion Avaya is meshing Nortel’s IVR and speech recognition options via the Avaya Voice Portal. There are a whole bunch of thousands of such applications that Avaya and legacy Nortel customers have deployed in mixture on these systems, which are very scalable, experiences Blanco, and which the company isn't seeking to disrupt at the moment.


“we are how these functions will also be transitioned to the subsequent Gen environment over time,” says Blanco. “That’s what their consumers predict.”

Brendan B. study is TMCnet’s Senior Contributing Editor. To examine extra of Brendan’s articles, please visit his columnist web page.

Edited through Erin Harrison

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N.J. cop-killing fugitive Assata Shakur’s words take center stage at Dem presidential forum. State Police, others express anger. | real questions and Pass4sure dumps

New Jersey’s top law enforcement officials denounced a speaker who led a crowd in a call-and-response using the words of fugitive cop killer Assata Shakur during a conference featuring 2020 Democratic presidential contenders.

Speaking at the They the People summit, NAACP Vice President of Civic Engagement Jamal Watkins called Shakur a “leader.”

Assata Shakur, who was born with the name Joanne Chesimard, was convicted in the 1973 slaying of NJSP Trooper Werner Foerster. The FBI Most Wanted killer escaped from a women’s prison and has been harbored from justice in Cuba.

None of the candidates were on stage during the Watkins speech that evoked Shakur.

Democratic presidential candidate Sen. Cory Booker, D-N.J., speaks during the They the People Membership Summit, featuring the 2020 Democratic presidential candidates, at the Warner Theater, in Washington, Monday, April 1, 2019. (AP Photo/Jose Luis Magana)


Democratic presidential candidate Sen. Cory Booker, D-N.J., speaks during the They the People Membership Summit, featuring the 2020 Democratic presidential candidates, at the Warner Theater, in Washington, Monday, April 1, 2019. (AP Photo/Jose Luis Magana)

Watkins led the crowd in a chant quoting the trooper’s killer, Fox News reported.

“I'm gonna actually have you participate with me in repeating some words from a leader by the name of Assata Shakur. So if you could stand up...but I want you to repeat after me,” Watkins said.

“It is their duty to fight for their freedom. It is their duty to win. They must love each other and support each other. They have nothing to lose but their chains,” he continued, citing words Shakur wrote while in prison.

“There are many inspirational leaders. Assata Shakur is not one of them,” New Jersey Attorney General Gurbir Grewal ‏said on his Twitter account.

State Police Superintendent Colonel Patrick Callahan responded to widespread reports of the chant on the agency’s Facebook page Tuesday.

“It is an affront to every man and woman who wears the badge that someone would choose to evoke the words of a convicted cop killer and fugitive from justice at a political conference,” Callahan said. “The men and women of the New Jersey State Police will never forget the sacrifice made by Trooper Werner Foerster on May 2, 1973 nor will they forget that the person convicted of his murder remains a fugitive for nearly 40 years.”

The conference features 2020 hopefuls U.S. Sen. Cory Booker, U.S. Sen. Amy Klobuchar, U.S. Sen. Bernie Sanders, U.S. Sen, Elizabeth Warren, Washington Governor Jay Inslee, U.S. Sen. Kirsten Gillibrand, Julián Castro and Beto O’Rourke, Fox News reported.

Noah Cohen may be reached at Follow him on Twitter @noahyc. Find on Facebook.

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CoreSite Schedules First-Quarter 2019 Earnings Conference Call | real questions and Pass4sure dumps

DENVER--(BUSINESS WIRE)--Apr 2, 2019--CoreSite Realty Corporation (NYSE:COR), a premier provider of secure, reliable, high-performance data center and interconnection solutions across the U.S., today announced it will host its first quarter 2019 earnings call on Thursday, April 25, 2019, at 12:00 p.m. (Eastern time), and will issue its financial results after the close of market on Wednesday, April 24.

The call will be accessible by dialing 1-877-407-3982 (domestic) or 1-201-493-6780 (international). A replay will be available until May 9, 2019, and can be accessed shortly after the call by dialing 1-844-512-2921 (domestic) or 1-412-317-6671 (international). The passcode for the replay is 13688781.

The quarterly conference call also will be offered as a simultaneous webcast, accessible by visiting and clicking on the “ Investors ” link. An on-line replay will be available for a limited time immediately following the call.

CoreSite Realty Corporation (NYSE:COR) delivers secure, reliable, high-performance data center and interconnection solutions to a growing customer ecosystem across eight key North American markets. More than 1,350 of the world’s leading enterprises, network operators, cloud providers, and supporting service providers choose CoreSite to connect, protect, and optimize their performance-sensitive data, applications, and computing workloads. Their scalable, flexible solutions and 450+ dedicated employees consistently deliver unmatched data center options — all of which leads to a best-in-class customer experience and lasting relationships. For more information, visit

CONTACT: Carole Jorgensen

Vice President of Investor Relations and Corporate Communications



SOURCE: CoreSite Realty Corporation

Copyright Business Wire 2019.

PUB: 04/02/2019 07:32 PM/DISC: 04/02/2019 07:32 PM

Copyright Business Wire 2019.

Broadcom Inc (AVGO) Q1 2019 Earnings Conference Call Transcript | real questions and Pass4sure dumps

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Broadcom, Inc. (NASDAQ:AVGO)Q1 2019 Earnings Conference CallMarch 14, 2019, 5:00 p.m. ET

  • Prepared Remarks
  • Questions and Answers
  • Call Participants
  • Prepared Remarks:


    Ladies and gentlemen, please standby. Your conference will begin momentarily. Once again, ladies and gentlemen, please standby.

    Ladies and gentlemen, please standby. Your conference will begin momentarily. Once again, ladies and gentlemen, please standby.

    Good day, ladies and gentlemen. Welcome to Broadcom, Inc.'s first quarter fiscal year 2019 financial results conference call. At this time, for opening remarks and introductions, I would like to turn the call over to Beatrice Russotto, Director of Investor Relations of Broadcom, Inc. Please go ahead, ma'am.

    Beatrice Russotto -- Director, Investor Relations

    Thank you, Operator. And good afternoon, everyone. Joining me today are Hock Tan, President and CEO and Tom Krause, Chief Financial Officer of Broadcom. After the market closed today, Broadcom distributed a press release and financial tables describing their financial performance for the first quarter of fiscal year 2019. If you did not receive a copy, you may obtain the information from the investor section of Broadcom's website at This conference call is being broadcast live. And a recording will be available via telephone playback for one week. It will also be archived in the investor section of their website at During the prepared comments section of this call, Hock and Tom will be providing details of their first quarter fiscal year 2019 results, guidance for fiscal year 2019, and commentary regarding the business environment.

    We will take questions after the end of their prepared comments. Please refer to their press release today and their recent filings with the SEC for information on the specific risk factors that could cause their actual results to differ materially from the forward-looking statements made on this call. In addition to US GAAP reporting, Broadcom reports certain financial measures on a non-GAAP basis. A reconciliation between GAAP and non-GAAP measures is included in the table attached to today's press release. Comments made during today's call will primarily refer to their non-GAAP financial results. So, with that, I'll turn the call over to Hock.

    Hock Tan -- President and Chief Executive Officer

    Thank you, B. And thank you, everyone, for joining us today. So, they had a good start to fiscal 2019, growing 9% in the first fiscal quarter compared to the same period a year ago. The strength of their business model delivered another quarter of sustained revenues, strong earnings, and an extremely strong free cash flow. Their semiconductor business held up relatively well. Not surprisingly, their wireless business was down sharply. And their storage business underperformed somewhat. However, these challenges were more than mitigated by their networking business which grew double-digits year-over-year. In addition, they were very pleased to see that the broadband business has started to recover and stabilize in the quarter. In fact, putting it all together, the semiconductor segment was actually up year-over-year in the first quarter if you exclude the expected sharp decline in wireless.

    Turning to infrastructure, this business which includes SAN switching, mainframe, and enterprise software delivered solid top-line results, benefiting from a very robust enterprise-spanning environment. The integration of CA onto the Broadcom platform is very well under way. And they are confident that they can meet if not exceed in the long-term -- exceed the long-term revenue and profitability target that they laid out for CA to you last year. In fact, renewals in their CA business have been strong this past quarter. And they believe the dollar commitments from their call customers will continue to grow. Many of their peers have commented that they are seeing a softening demand environment, especially out of China. While they are experiencing the same demand dynamics, they have factored in much of this macroeconomic backdrop when they provided fiscal 2019 guidance last quarter. As a result, after a solid start to the year, they are reaffirming their fiscal 2019 revenue guidance of $24.5 billion.

    Having said that, they expect their semiconductor business to bolster in the second fiscal quarter, driven almost entirely by the season drop in wireless. But looking to the second hand, they are confident that semiconductor business will resume very meaningful growth. This will be driven by strong product cycles in both wireless and networking coupled with a recovery in broadband. Infrastructure software, on the other hand, is expected to sustain throughout the year. So, in summary, their diversification strategy is working. And they are effectively managing the decline in wireless as well as the broader semiconductor industry headwinds. Now let me turn over to Tom to provide you with more color on Q1.

    Tom Krause -- Chief Financial Officer

    Thank you, Hock. Consolidated net revenue for the first quarter was $5.8 billion, a 9% increase from a year ago. And EPS came in at $5.55, an 8% increase from a year ago, off of a $441 million weighted average fully diluted share count. In addition, free cash flow was $2.03 billion or 35% of revenue. I would highlight free cash flow grew 39% year-over-year. The semiconductor solution segment revenue was $4.4 billion and represented 76% of their total revenue this quarter. This was down 12% year-on-year on a comparable basis. But as Hock explained, the semiconductor segment was actually up slightly year-over-year in the first quarter, excluding wireless. Let me now turn to their infrastructure software segment. Revenue was $1.4 billion and represented 24% of revenue. SAN switching continues to perform extremely well. And as Hock mentioned, mainframe enterprise software is off to a good start. Let me now provide additional detail on their financial performance.

    Operating expenses were $1.08 billion. Operating income from continuing operations was $3.05 billion and represented 52.7% of net revenue. Adjusted EBITDA was $3.24 billion and represented 55.9% of net revenue. This figure excludes $143 million of depreciation. Inventory decreased $50 million from the prior quarter. Similarly, semiconductor receivables were actually down which is typical for Q1 even though receivables increased $352 million overall due to the CA acquisition. Total current liabilities, excluding debt, increased $2.5 billion due to CA. However, excluding CA, total current liabilities, excluding debt, decreased meaningfully more than receivables, primarily due to the payment of their annual performance bonus in Q1. In addition, they spent $99 million on capital expenditures. As a result, they had record Q1 free cash flow from operations at $2.03 billion or 35% of revenue. This represents 39% growth in free cash flow in operations compared to Q1 of 2018.

    I would not a couple things. 1) Fiscal Q1 is typically their seasonally weakest cash flow quarter due to the annual performance bonus payment they make to their employees in the quarter that they accrue for throughout the prior fiscal year. In Q1, they paid approximately $530 million in APB cash bonuses to their employees. And second, I would also note that they accrued $723 million of restructuring integration expenses, of which, that includes $363 million of cash payments in the quarter. In Q1, they returned $4.6 billion to stockholders, consisting of $1.1 billion in the form of cash dividends and $3.5 billion for the repurchase and elimination of $14.2 million AVGO shares. They ended the quarter with $5.1 billion of cash, $37.6 billion of total debt, 396 million outstanding shares, and 451 million fully diluted shares outstanding.

    Turning to their fiscal year 2019 guidance, as Hock discussed, they are reaffirming their full-year revenue guidance of approximately $24.5 billion, including approximately $19.5 billion from semiconductor solutions and approximately $5 billion from infrastructure software. IP licensing is not expected to generate a material amount of revenue. On a non-GAAP basis, operating margins are expected to be approximately 51%. Net interest expense and other is expected to be approximately $1.25 billion. They do not contemplate any debt paydown in fiscal year 2019. The tax rate is forecasted to be approximately 11%. Depreciation is expected to be approximately $600 million. Capex is expected to be approximately $550 million. And as a result, free cash flow from continuing operations is expected to be approximately $10 billion. And finally, stock-based compensation expense is expected to be approximately $2 billion.

    As they outlined last quarter, they granted approximately $31 million of restricted and performance stock units as part of the multi-year grant that we'll vest over the next seven years. As a result, for modeling purposes, they would expect the fully diluted share count in the second quarter to be approximately 450 million. This excludes any stock repurchases. Similarly, for modeling purposes, they would expect stock-based compensation expense to be approximately $530 million in Q2. Looking forward, beyond Q2, they would expect the share count, excluding any stock repurchases and eliminations, to remain relatively unchanged and the quarterly stock-based compensation in the second half of 2019 to start to decrease slightly each quarter. They would expect stock-based compensation to level out at approximately $1.5 billion in 2021. Now, onto capital allocation. Their capital allocation strategy remains the same.

    We plan to maintain the current quarterly dividend payout of $2.65 per share throughout the year, subject to quarterly board approval which means they plan to pay out over $4 billion in cash dividends in fiscal 2019. In addition, they remain committed to buying back and eliminating a total of $8 billion of stock in fiscal 2019. That concludes my prepared remarks. During the mp;A portion of today's call, please limit yourselves to one question each so they can accommodate as many analysts as possible. Operator, please open up the call for questions.

    Questions and Answers:


    Thank you. Ladies and gentlemen, if you have a question at this time, please press the * then 1 key on your touchtone telephone. Again, they ask that you limit yourself to one question. Their first question comes from Harlan Sur with JPMorgan.

    Harlan Sur -- JPMorgan -- Analyst

    Good afternoon. And congratulations on the solid quarterly execution. Hock, on the strong double-digits year-over-year momentum in your data center network and computer acceleration segment, you've been shipping your new Tomahawk 3 switching platform now since the second half of last year. I think Google's using it for 200-gig. They hear Amazon's gonna transition to 400. We're hearing good things from Baidu, Tencent, and all of the cloud guys. Additionally, you're ramping compute acceleration, ASIC, into some of the big cloud guys as well. Question is do you anticipate continued double-digits year-over-year of growth for the full year here for the networking business as the pipeline here appears fairly strong?

    Hock Tan -- President and Chief Executive Officer

    Very good question, Harlan. And listening to you, you really got me going. Yes, in networking. And it's broader than just data centers. But let's talk data centers. Tomahawk 3 which is the 12.8 terabit, top of the rack switch has just barely started production shipments. In fact, they do expect -- they are fully expecting the ramp of Tomahawk 3 as part of the broader data center scale-out with 400-gig pipes in the connect, so to speak. To really start just about right now. In fact, their fiscal Q2 and progressing up to the rest of the end of the year is more and more of the names you mentioned and type of cloud, jumping and expand and refresh, upgrade, I would say, their datacenters and simply because, as you know, expanding the capacity of data centers and pipes is the simplest way to decongest, to minimize or mitigate congestion, control in these huge datacenters and these large cloud cases. So, that's a broad refreshing and upgrading of datacenters among these cloud kinds.

    One area that's mentioned [inaudible] is shipping which is just starting this quarter in significant volumes. What's also not so, perhaps, obvious but is very real for us is the fact that in order to run 400-gigabit per second throughput pipes, you need interconnects, fiber optic interconnects that are built and dedicated and that are -- that's very high-tech products which they are very deeply engaged in. And that brings the content by a multiple sector in this datacenter RAM. And then as you're expanding the top of the right switch, I can't resist saying you need to connect datacenter to datacenter, what is called DCI interconnectivity. And the approach that has been taken, which they are also very engaged in with multiple OEMs who are supporting the cloud guys is obviously coherence, coherence fiber optic connection at 400-gig. And they believe they are very much in the lead on that area as well. So, these are product cycles they are seeing that are continuing the impetus of double-digit growth in networking.

    And it extends more than that in routing. They are going to be launching and ramping their new generation router, Jericho 2 probably in Q3 of their fiscal year. And that's going into ad shopping, call routing, among the service providers, especially the telephone guys. And we're starting to see the preparation in that happening. So, yeah. They feel very good about networking and the ability to sustain the level of growth they have been seeing.

    Harlan Sur -- JPMorgan -- Analyst

    Thank you, Hock.


    Thank you. Their next question comes from Ross Seymore with Deutsche Bank.

    Ross Seymore -- Deutsche Bank -- Analyst

    Hi, guys. Wanted to echo my congratulations. Sticking on the formerly called wired category, Hock, you mentioned that the -- I think you said the broadband space had stabilized and recovered. Can you talk a little bit about the product cycles that will be driving demand in that segment? And any geographic color, product cycle color would be helpful.

    Hock Tan -- President and Chief Executive Officer

    Sure, Ross. Yeah. In broadband, happy to say finally the thing recovered. And I think probably, the driving, the recovery is cable modems, video delivery, DOCSIS, as they call it, 3.1. We've seen implementations across multiple carriers, service providers of DOCSIS 3.1. So, that's very good. What we're also seeing, of course, is in gateway access, which is part of broadband, among many carriers too is the new generation of DSL, digital subscriber line, as they need to expand capacity and throughput and go to what is called the next generation or 35b. And we're seeing a lot of that in Europe, some in North American carriers too. But what's also equally interesting is as they go to the last mile into households, what we're also seeing is adoption of wireless connectivity or what they all call Wi-Fi.

    And what we're seeing now is -- as they see this wide gateways where there is cable modem, DOCSIS 3.1, or digital subscriber line, they are seeing, especially in the back half of the year, enterprises and more and more service providers, telephones, start to attach the next generation Wi-Fi, Wi-Fi 6 onto those gateways. And in Wi-Fi 6, I'm very, very pleased to note that they are very much in the lead in having developed and productized a whole suite of products that are perfectly addressed toward those enterprise and service providers. But most of that will be only shipping they believe in the second half of the year. But fiscal and both calendar. And we're looking forward to seeing that happen. But it's a very nice product cycle that will basically push the recovery of their broadband business.

    Ross Seymore -- Deutsche Bank -- Analyst

    Thank you.


    Thank you. Their next question comes from Timothy Arcuri with UBS.

    Timothy Arcuri -- UBS -- Analyst

    Thank you. Hock, I'm wondering how you handicap Huawei. And I believe that they're the single-digit customer right now. And we're hearing a lot of evidence that they may be double ordering impossible sanctions. So, I'm wondering how you think of that and how you handicap that for the full-year guidance. Thank you.

    Hock Tan -- President and Chief Executive Officer

    I probably know as much as you do, seriously, in terms of what's publicly available and the concerns and the issues overhanging broadly Chinese sponsor, China, and specific high-tech companies like Huawei from China. They're a good customer. And they buy products which obviously helps their products in a competitive -- in an export market. And I hope they continue to do so. But certainly, the overhand of that is something that they are closely monitoring and are very concerned about. But as far as specific things you're mentioning, I'm not able to basically comment on it simply because I don't know.

    Timothy Arcuri -- UBS -- Analyst

    Okay, Hock. Thanks so much.


    Thank you. Their next question comes from Vivek Arya with Bank of America.

    Vivek Arya -- Bank of America Merrill Lynch -- Analyst

    Thanks for taking my question, actually, a quick clarification on a question. I believe, Hock, you mentioned software could sustain throughout the year. That suggests annualized closer to $6 million rather than the $5 million I think you had before. And if that is the case, shouldn't profit margins than what you had? And then the question -- there has been some more consolidation in semis and video acquired [inaudible] We're just curious how you think, if at all, does it impact on Broadcom. And even if there isn't how you -- just think about the M&A environment and semis. Thank you.

    Hock Tan -- President and Chief Executive Officer

    Okay. You got two questions here. Very clever. Let me try to answer -- let me start with the second one. It's easier. As I say, they have done quite a bit of acquisitions in very strong assets in the semiconductor space. And it's obviously an er -- it's something they continue to look at because obviously, semiconductor is a hard area for us. But you also know we're not necessarily limiting ourselves to that. We'll look toward the broader area of technology, software, and appliances as Broadcom would be considered. And while they continue to be interested in the semiconductor space and that's still targets, and we'll continue to be very thoughtful and kindly in terms of the time and in terms of how they approach those acquisitions. And they have observed their behavior over the last several years. They tend to do it in a very unimaginative simply because it's important. In fact, it's critical on any acquisition they make that they can integrate it very, very well.

    And that's what we're doing with CA right now. And we're right in the thick of it, as you notice in the numbers they are going through as they drive down to generate the kind of business model they expect to get out of CA. Turning onto the next question you asked which leads to software, yeah. It's turning out to be a very, very nice deal for us. They actually are seeing -- for their core customers -- as you recall, they have differentiated customers throughout the year between very tall, large customers who considers most mainframes and enterprise distributor software as opposed to much smaller long tail of non-core customers. And we'll get those core customers. They are focusing on -- after about at least one quarter now -- now, today, more than one quarter of going through, selling renewals, and adoption of their software. They feel that a business model has been extremely -- their business model has been extremely successful.

    The growth as they see it, of dollars that they get through renewals and expansion of his footprint in those core customers is surpassing their expectations. It's gone double-digits. But that's only three months. So, we're still early stage. And we'll continue to push that but as they have also made an announcement on at least one or maybe two deals they have done on their new PLA model about mainframe and enterprise-based software. And these have been very well-received in the marketplace by their core customers. And they are hopeful it's something that makes so much sense that we'll expand. They expect to see more and more of these significant transactions occurring as they move forward toward the rest of the year. All right?


    Thank you. Their next question comes from John Pitzer with Credit Suisse.

    John Pitzer -- Credit Suisse -- Analyst

    Yeah. Good afternoon, guys. Thanks for letting me ask the question. I'll echo my congratulations on the results. Hock, relative to the full-year guide, it does imply many of your semi-peers, some pretty meaningfully above seasonal growth half on half on the semi-solutions business. And I think you did a good job on some of the prior questions specific to datacenter and broadband access of some of the bottoms-up product cycles that are driving that. I'd be curious or it'd be helpful if I could get your views on wireless and how that progresses throughout the year and how you're thinking or how they should be thinking about your content this year versus dependency on units this year within the wireless.

    Hock Tan -- President and Chief Executive Officer

    Somehow, I knew this was going to come up somehow, someway, someplace. I truly know if you did that. Yes, I know. It's actually not that because that product cycle in wireless is -- in all their views, this is mine, very predictable. And they will see that happen in their Q3, fiscal Q3-Q4 of this fiscal '19. It will. We're already starting production in their wait of that which has longer product cycle on FBAR and some of their products. And they will see for one of better one because it's so seasonal, and it's very significant, a shop bounce-back which -- it's to their confidence that their full-year guidance is something that's gonna happen. Very simple. And that in the second half, we'll see that meaningful -- you correctly pointed out -- somewhat double-digit growth in the semiconductor segment of their business. As I mentioned in answer to earlier questions, datacenter, especially now networking -- they have a whole slew of new product cycles will generate a big part of that double-digit growth.

    So will, in their view, wireless. I'd say that's happening fast. In this particular year, perhaps the difference between this coming year, '19 versus '18 is simply to do two things. One is we're probably gonna get better share. I've mentioned that before. And secondly, content increase. It always happens year after year, as I mention. Example, in Wi-Fi, you'll see Wi-Fi 6. Wi-Fi 6 is not just in enterprise and access gateways in service providers. They are seeing Wi-Fi 6, the new generation. It'll do that .11ax in handsets. I call it strong content increase. As they increase the amount of bends in the FBAR that they constantly see as basically, wireless continue to proliferate in various areas of the world, continue to expand the amount of bends, content in this next generation phone.

    So, all that is going to drive a bounce-back with, perhaps, that -- with the increased content for their products. As far as volume is concerned, yeah. I'll probably be as uncertain as you are how much the volume would be. But regardless, there's a lot of mitigating factors. And biggest part of that is pure content increase.

    John Pitzer -- Credit Suisse -- Analyst

    That's helpful. Thanks, Hock.


    Thank you. Their next question comes from Stacy Rasgon with Bernstein Research.

    Stacy Rasgon -- Bernstein Research -- Analyst

    Hi, guys. Thanks for taking my question. So, understanding the confidence on the semi ramp, your guidance also implies the infrastructure and software business has to decelerate pretty materially as you go through the year. It seems like right now, in Q1, the CA business must have already been hitting pretty close to the $3.5 billion annualized run rate that you were talking about that was a few years out. So, what drove the strength of CA in Q1? And why does that business decelerate have to decelerate so markedly as they go through the rest of the year in order to fit into the guidance that you provided?

    Tom Krause -- Chief Financial Officer

    Hey, Stacy. It's Tom. I think one element is -- they don't wanna get into the details between CA and SAN switching, but we're taking a conservative approach. It's just the first quarter out of the gate. They got three quarters to go. As Hock mentioned, they are actually pretty pleasantly surprised with the number of ELA and PLA opportunities that they see in the pipelines. And a lot of their success in terms of growing the dollars of each -- the counts is gonna be driven by their ability to convert those into wins. But so far, so good. So, I think we're gonna take this one quarter at a time. But for now, given that we're only one quarter into the year, they feel very comfortable reaffirming guidance on the top line. And, of course, they feel comfortable with the operating profit as well as the cash flow expectations going forward.

    Stacy Rasgon -- Bernstein Research -- Analyst

    But you said CA would sustain through the rest of the year. So, does that mean that Brocade has to come down a lot? Or is it just overall conservatism that's in the number?

    Tom Krause -- Chief Financial Officer

    So, Stacy, what they said is that the infrastructure software segment would continue sustaining throughout the year. That's their expectation. But they are taking a conservative approach relative to the overall outlook for the business.

    Stacy Rasgon -- Bernstein Research -- Analyst

    But if it sustains, wouldn't you be at 5.6 for the year instead of 5?

    Tom Krause -- Chief Financial Officer

    I'll leave that to you, Stacy, to figure out.

    Stacy Rasgon -- Bernstein Research -- Analyst

    Okay. Thank you, guys.


    Thank you. Their next question comes from Toshiya Hari with Goldman Sachs.

    Toshiya Hari -- Goldman Sachs -- Analyst

    Thank you for taking the question. Hock, I had a question on 5G as it relates to your wireless business. Based on preliminary discussions with your customers, what sort of content uplift are you expecting in your wireless business as 5G is inserted going forward? And from a timing perspective, do you think -- is it more of a 2020 dynamic when 5G starts to move the needle? Or is it 2020 and beyond? Thank you.

    Hock Tan -- President and Chief Executive Officer

    Very good, interesting question. You're asking areas of very vast uncertainty here. But my sense of it is you start to see a little bit of it in 2020. But it will be only a small part. I think if 5G actually impacts content and components in the handsets, high-end smartphones, I might add, will only really impact in a big way I think beyond 2020. 2020 will see some starts. But the tax rate, for want of a better word to use, is gonna be not that high. But you're right. Beyond 2020, as 5G comes in -- and you've probably heard and seen that the amount of content, especially for the way it affects us on RS analog FBAR. And here, in this case, as those FBAR content attaches itself more and more to antenna and various other parts of the phone will be quite significant. But not so in 2020.

    Toshiya Hari -- Goldman Sachs -- Analyst

    Thank you.


    Thank you. Their next question comes from Craig Hettenbach with Morgan Stanley.

    Craig Hettenbach -- Morgan Stanley -- Analyst

    Yes. Thank you. Just a question for Tom. On the back of the strong gross margin upside in the quarter, can you talk about just trends you're seeing in gross margin for the core semiconductor business and then software and just how they think about expectations through the year?

    Tom Krause -- Chief Financial Officer

    Sure, Craig. Well, you can see that the gross margins are exceptional. They're all over 70% in the quarter. A lot of that is driven by including CA in the business. But you're right. The semiconductor business continues to increase from a gross margin perspective. Mix helps. As wireless comes down, they benefit, as I think you know, from the rest of the portfolio in semis being at or above the corporate average. But looking out longer-term, we've talked about this a lot. They continue to see the opportunity to improve gross margins and directly translate the course into their operating margins and their free cash flow conversion. So, they see that continuing.

    Craig Hettenbach -- Morgan Stanley -- Analyst

    Got it. Thanks.


    Thank you. Their next question comes from Harsh Kumar with Piper Jaffray.

    Harsh Kumar -- Piper Jaffray -- Analyst

    Yeah. Hey, guys. First of all, congratulations. Exceptional execution. I wanted to follow up on the gross margin question. Maybe for Tom. They stepped up quite dramatically. On one of the field trips, I think you had mentioned that it really takes an acquisition about a year to hum and really produce results. So, question is did you capture the vast majority of CA benefits very quickly in 1Q? Or is the best from CA reserved for the back half and later on?

    Tom Krause -- Chief Financial Officer

    No. I think as you might be able to look through the numbers, we're still not fully optimized around CA. We're only one quarter in. So, you've seen some meaningful improvement in profitability for the company that includes CA. But when you look specifically at gross margins, a number of elements within the CA business tie to gross margins, primarily services as well as support. So, we've taken some actions to improve gross margins and improve the P&L in general. One, in particular, is they announced a deal with HCL and have outsourced a lot of their service activity to HCL going forward for the CA business. But as they continue to work through their model which is really driving these PLAs, as they talked about, they see the opportunity to continue to get better returns on their investment which includes improving their gross margins going forward. So, they would expect them to continue to improve not just this year but really, over the long-term.

    Hock Tan -- President and Chief Executive Officer

    If I could add to that, on CA, they continue to go through transitions. And you're right. It takes at least a year for us to so-call hum. In the case of software companies, I believe it will take longer because these are contractual commitments. Probably closer to two years. But it will get there. I think a big part other than fact that we're combining software and hardware now and CA in the software infrastructure, software-sized deal transitioning is improvement. And as Tom said, just one quarter -- like to see more reductions.

    And these are not just cost of goods sold but down below the line operating expenses as they go through it better. For Q1, it's very critical to -- just the fact that it's product mix while it is down and the other products are humming along, their semiconductor products. And remember, year by year, nature of a product life cycles in those semiconductor products, they always have an opportunity to expand by delivering more value to their customers, expand their gross margin around 50 to 100 basis points on just its natural cadence. That and mix I think is adding a lot of tailwind to their improvement in gross margin.


    Thank you. Their next question comes from Edward Snyder with Charter Equity Research.

    Edward Snyder -- Charter Equity Research -- Analyst

    Thanks a lot. Hock, I'd like to, if they could maybe touch back on wireless. This rebound you're gonna see in the second half of the year -- and I understand you've got a year-over-year issue here because they were kinda weak last year. But this is flattening out units. This sounds like it's gonna be a much stronger rebound than normal just on content alone. Correct me if I'm wrong, but you've got three big areas that you're playing with just in handsets alone. Of course, your standard ball business which covers everything above 2.4-gig. You're doing more products in the antenna congestion area now because I know you're doing antenna flexors.

    And that problem's getting much more acute over the next year, especially as 5G comes on. But the Wi-Fi and 802.11 ax, like you mentioned, not only enterprise but we're seeing that in handsets. And isn't it the case that you've got a big lead over your closest competitor, maybe Qualcomm here? So, shouldn't they expect 1) to see a big rebound just on content and 2) for maybe this to have more legs than we'd otherwise expect at the beginning of next year? I know units are an issue. But given Wi-Fi itself is being deployed, and you play strong into that, it should last longer, shouldn't it?

    Hock Tan -- President and Chief Executive Officer

    Ed, they love all your comments. But I wanna be laid down, very straight down the center, simply. They see a rebound. My view, it's a normal rebound. And it's a normal rebound. And while content increases, it's not really over the top by that much either. But don't forget, comparing it against last year, it's relatively an easier compare. So, they definitely see a rebound. And it will be a good rebound. And it will not be an extraordinary rebound. Just wanna emphasize that. Just be a normal rebound. It's not hard to compare year-on-year against last year, which is second half fiscal '19, the fact that there will be an improvement.

    Edward Snyder -- Charter Equity Research -- Analyst



    Thank you. Their next question comes from Aaron Rakers with Wells Fargo.

    Aaron Rakers -- Wells Fargo -- Analyst

    Yeah. Thanks for taking the question. And also, congratulations on the quarter. A lot of questions on wired and wireless have been asked. But I wanted to ask about the storage business. The storage business I think you've mentioned was up. I don't know if you framed how much in this quarter. But I'm curious on similar questions as prior. What kind of things are they to be focused on in that piece of the business over the next couple quarters? And how do you assume that that can grow through the course of this year? Thank you.

    Hock Tan -- President and Chief Executive Officer

    Okay. Very good, interesting question. In storage, they have a mixed bag here. A lot of it -- not all of it -- but a lot of it relates to hard disk drives. And as you know, hard disk drive's nothing to yell over these days. And they see that no different from the others, their mitigating factor here is that most of their hard disk drive -- in fact, all their hard disk drive component sales goes to near-line, all basically, and data centers. They do relatively less in PCs, desktops, or mobile. So, they do see the impact of it being weak but not as extreme as, obviously, the industry is saying. So, that helps mitigate it. But that's not a real variant.

    Where they see a hopefully better new product cycle coming in is the fact that tied to storage is, especially on flash SSDs is PCI Express. Second of the year, they see pushing a strong push in the marketplace on PCI Express gen four. They have a lead on it. And they see a lot of interesting opportunities related to that lead in storage or even the lead in [inaudible] in upload computing from the viewpoint of machine-learning, GPU to GPU connectivity. But it's also related to storage. And that push PCI Express gen four is what's quite interesting in storage over the next -- well, I should say over the rest of this year, especially the second half.

    Aaron Rakers -- Wells Fargo -- Analyst

    All right. Thank you.


    Thank you. Their next question comes from William Stein with SunTrust.

    William Stein -- SunTrust -- Analyst

    Great. Thanks for taking my question. Hock, if you cut through the end markets and look instead at the business on a geographic basis -- I'm well aware that when you ship to one region, there may not be consumption in that region. China's a big export economy, certainly. But can you talk to the pace of demand that you're seeing in China as best you can tell it, in particular, relative to inventories there? Thank you.

    Hock Tan -- President and Chief Executive Officer

    Good question. No surprise. Across the regions, as far as I'm concerned, China is the weakest. And they all see that. They all know that. And I'm talking domestic demand products that are -- their products ship to those regions used in that region indigenously. And it's the weakest region. It also has collateral impact, they see, to some extent on certain sectors in Japan and certain sectors in Europe. Less so in the US, but broadly -- so, China has an impact beyond just the region, itself, China. It also impacts to a couple other regions. But North America continues to be quite decent. And that's what helps us mitigate this overall macroeconomic situation.


    Thank you. Ladies and gentlemen, thank you for participating in today's question and answer session as well as today's call. This does conclude the program. You may all disconnect. And have a wonderful day.

    Duration: 49 minutes

    Call participants:

    Beatrice Russotto -- Director, Investor Relations

    Hock Tan -- President and Chief Executive Officer

    Tom Krause -- Chief Financial Officer

    Harlan Sur -- JPMorgan -- Analyst

    Ross Seymore -- Deutsche Bank -- Analyst

    Timothy Arcuri -- UBS -- Analyst

    Vivek Arya -- Bank of America Merrill Lynch -- Analyst

    John Pitzer -- Credit Suisse -- Analyst

    Stacy Rasgon -- Bernstein Research -- Analyst

    Toshiya Hari -- Goldman Sachs -- Analyst

    Craig Hettenbach -- Morgan Stanley -- Analyst

    Harsh Kumar -- Piper Jaffray -- Analyst

    Edward Snyder -- Charter Equity Research -- Analyst

    Aaron Rakers -- Wells Fargo -- Analyst

    William Stein -- SunTrust -- Analyst

    More AVGO analysis

    This article is a transcript of this conference call produced for The Motley Fool. While they strive for their Foolish Best, there may be errors, omissions, or inaccuracies in this transcript. As with all their articles, The Motley Fool does not assume any responsibility for your use of this content, and they strongly encourage you to do your own research, including listening to the call yourself and reading the company's SEC filings. Please see their Terms and Conditions for additional details, including their Obligatory Capitalized Disclaimers of Liability.

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