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NAB has rolled out an preliminary naked-bones version of its new Salesforce consumer relationship management (CRM) platform to body of workers in its small business acquisition crew.
Head of NAB's CRM enterprise solution Amilia Hird told Salesforce’s World Tour in Sydney on Wednesday that the retail bank had accomplished migrating the team to the monetary functions cloud-based platform simply closing week.
It follows round seven months' trying out of a minimum manageable product, which turned into firstly deployed to 29 bankers ultimate July.
Hird stated that the chosen community had “a transparent value proposition with Salesforce being purchasable for them on their cellular and having entry to suggestions for the primary time once they had been out and about with their purchasers”.
“This become a good approach for us to check and study now not only the know-how, however their trade strategy, how they rolled out and engaged with bankers. It meant that they very immediately had a feedback loop to their delivery teams,” she pointed out.
The most important CRM transformation, revealed by using iTnews in January, will at last substitute 12 legacy programs at the moment used by using NAB for consumer management and income with a single Salesforce platform.
The methods being replaced encompass a Siebel 6.2 CRM illustration, Oracle CRM On Demand and a couple of latest cases of Salesforce.
The circulate comes as NAB accelerates its construction efforts to reclaim the excessive ground in terms of creating a single view of the customer its correctly forged and dominated within the Nineties permitting it to capture an enviably greater ecocnomic customer base at the time.
NAB has previously talked about that its new CRM platform - a part of a broader $4.5 billion tech overhaul announced lower back in November 2017 - will enable the financial institution to “carry an remarkable pace of trade and consumer adventure”.
Scaling, and scaling is a clear priority. A team of just 5 NAB workforce begun working on the economic functions cloud platform implementation round three hundred and sixty five days in the past, but this crew has now grown to around a hundred group of workers.
while the CRM platform will at last be used by way of upwards of 12,000 body of workers, Hird referred to that shedding the platform to such as small community at first had allowed the financial institution to check Salesforce's performance and steadily unlock elements.
“We’ve undoubtedly received an important project ahead when it comes to rolling Salesforce out in a posh atmosphere, but we’re carrying on with to release elements, and [as of] remaining Monday the leisure of these 29 bankers’ teams at the moment are using Salesforce as well,” she mentioned.
“next we’re focusing on the leisure of their company and private financial institution before they study [the] broader agency.”
That subsequent wave of deployment will see the platform progress past the financial institution’s 600-powerful small business acquisition group into the arms of as many as 2700 users in enterprise banking and different specialised banking teams.
it is in this section of deployment (dubbed wave one) that the complete statistics migration will take area and Microsoft office 365 integration will take place. Future waves are focused on retail branches, call centres and corporate and institutional banking.
NAB’s head of know-how for CRM Kirsten Roach noted the minimal workable product-vogue deployment had required standing up the underpinning expertise, which intended not “scal[ing] returned on pondering when it comes to scalability”.
“as soon as they acquired those tools in everybody's fingers, they also needed to place some know-how stakes within the floor,” she noted.
in the back of this became the should “put consumer statistics in the fingers of bankers on their cell phones”, which Roach spoke of changed into up to now “extraordinary” at NAB.
however, the manner of gaining knowledge of statistics is at present achieved outdoor of Salesforce, requiring integration with a couple of existing methods.
“We’ve had to, from day one, set up patterns of integration and from day one that turned into literally a regular batch replace, and extremely quickly we’ll be challenged to deliver AWS into the combine and get precise-time customer updates to their bankers,” she spoke of.
The experimentation with AWS makes the CRM crew some of the first to start “rolling out cloud in a production ambiance”.
while NAB has been the usage of AWS considering 2012, it has most effective been in the past two years that the financial institution begun migrating transactional workloads into the public cloud.
This shift has since stepped-up following the financial institution’s announcement of $1.5 billion tech overhaul in November 2017.
due to the fact that then NAB has begun establishing an elastic information lake on good of AWS which it is calling ‘discovery cloud’.
considering that that sixty-eight % of US consumers record an unsatisfactory carrier interplay during the previous twelve months, everyone is concentrated on improving the client journey. whereas it’s the responsibility of businesses to trade inner culture to mirror transparency and greater energetic communications, consumer relationship administration providers additionally deserve to more suitable control consumer information, give richer analytics, and integrate social and mobility capabilities. in response to the Forrester Wave: CRM Suite customer service solutions, Q3 2012, there are a few CRM providers leading the manner.Defining, settling on client carrier benefits, Challenges
Forrester evaluated 18 tremendous products in the CRM consumer features options space that included vast range of providers:
So how do you consider a CRM suite to begin with? First, Forrester checked out what make customer service essential -- things like how respectable consumer service experiences boost long-time period loyalty, how terrible customer provider results in multiplied fees, and how terrible provider experiences chance client defections and income losses.
Of path, decent consumer service is not all the time effortless to outline or to give, but they will readily determine the challenges standing in their way, specifically the potential to provide a consolidated consumer carrier device set for brokers, comply with constant methods, conform to coverage and regulations, video display customer wants and delight, and supply multi-channel customer provider in the way that consumers wish to obtain it.
Add it all up, and a CRM suite may still be capable of supply options that push previous these challenges to empower brokers to carry foremost provider, have interaction valued clientele for service throughout channels and make it easier to have in mind the all of a sudden changing customer technologies panorama.
Forrester evaluated each supplier against 255 criteria, which were grouped into three excessive-level categories: current offering, approach and Market Presence. moreover, to make the cut, each and every vendor protected within the assessment needed to offer:
Notes: Forrester says besides the fact that children Oracle Seibel CRM and SAP CRM are greater appropriate for huge client provider deployments, and salesforce.com and Microsoft Dynamics CRM present quicker deployment times with a more desirable ease of use, the change in their core client carrier capabilities are tough to find. moreover, RightNow (now Oracle RightNow CX Cloud provider), Pegasystems, and Oracle CRM On Demand comply with close behind with capabilities that mirror the others.potent Performers
Notes: For corporations wanting client provider solutions with native enterprise system administration (BPM) capabilities that can aid totally wonderful and flexible procedure flows, they can discover what they want the use of Sword Ciboodle and CDC application’s Pivotal CRM. moreover, Forrester says Sage CRM and SugarCRM offer a breadth, they do however not deliver depth, of client carrier capabilities at a decrease expense element than most of the market leaders that focal point essentially on the needs of giant businesses.Contenders
Notes: Being capable of integrate entrance-workplace CRM and returned-office commercial enterprise useful resource planning (ERP) methods collectively allows for corporations to manage consumer interactions through a unified platform across varied channels, departments, lines of enterprise, and geographies. alongside these traces, Oracle E-company Suite CRM attracts customers by way of offering ease of integration into the rest of the Oracle E-enterprise Suite, whereas Oracle PeopleSoft enterprise CRM attracts businesses already the usage of PeopleSoft HR and ERP solutions by way of offering amazing integration merits.
Of path, only your organization can choose the correct CRM suite acceptable in your wants and challenges, but thanks to Forrester’s evaluation, you could superior identify what companies may still be regarded.
TMCnet Contributing Editor
Oracle (news - Alert) has announced the everyday availability of the Siebel CRM On Demand Integration Pack for Oracle E-company Suite, described through Oracle officers as "supplying pre-developed integration between its subscription CRM software" and returned workplace suite.
And hi there, it may also be yours for $30,000 per processor. phrases, conditions and restrictions follow. Contact their decent chums at Oracle for the lowdown.
This newest version of Siebel CRM On Demand lets purchasers speed the implementation of conclusion-to-end enterprise techniques, in keeping with the product description from Oracle.
The Siebel CRM On Demand Integration Pack for Oracle E-business Suite -- or SCODIPOES, because it's conversationally standard -- is a component of the Oracle software Integration architecture, by which Oracle is delivering pre-built integrations across Oracle ERP, CRM and business functions the usage of a standard object mannequin and an open, business procedure Execution Language based platform.
These integration capabilities give customers and companions the ability to integrate between Siebel CRM On Demand with other applications and methods. as an example, Oracle officials say, the SCODIPOES "streamlines company strategies that span applications, such as the opportunity to quote/order technique."
The pre-developed SCODIPOES -- i'm getting fond of that acronym, however i am pessimistic on its legs -- comes with now not most effective bi-directional statistics synchronization, but additionally UI-degree enterprise system integration throughout the two applications. It uses Oracle Fusion Middleware expertise.
Anthony Lye, Oracle Senior vice president, CRM On Demand, says SCODIPOES lets agencies "deploy complex customer-facing enterprise methods that span the front and back office," combining Oracle E-enterprise Suite with the interface of Siebel CRM On Demand.
closing month Oracle introduced that latest CRM customer Swisscom, a communications company in Switzerland, has carried out Oracle Communications Billing and revenue administration to "carry and bill for media and leisure functions together with ringtone and film downloads and IPTV."
Swisscom officials say the software is tasked with enhancing the time to market for new media and leisure functions from nine months to just a few weeks.
Swisscom has been using Oracle's Siebel functions for its front-office and client relationship administration (CRM) utility to its more than 4 million fixed line and four million cellular valued clientele, as well as broadband and IPTV (news - Alert) subscribers.
In mid-April Nucleus research, a supplier of counsel technology research and advisory features, launched its Siebel CRM On Demand Guidebook.
attainable at http://www.nucleusresearch.com/, the booklet "highlights the experiences of each contemporary and lengthy-time consumers" of Oracle's Siebel CRM On Demand, prescribing "most fulfilling practices for deployment, nice-tuning and missteps to evade in maximizing cost from Siebel CRM On Demand," in keeping with Nucleus officers.
David Sims is a contributing editor for TMC (information - Alert) internet. For more articles please discuss with David Sims' columnist page.
[ Back To TMCnet.com's Homepage ]
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WebEx, a company best known for Web conferencing, announced this week that it will use its WebEx Connect desktop technology to host Oracle's Siebel CRM On Demand.
Josh Greenbaum, principal at Enterprise Applications Consulting said there is a lot more that can be done with WebEx's ability to "get to the desktop."
"The fact that WebEx has a platform for SaaS delivery is one of the best kept secrets," said Greenbaum.
Besides hosting the CRM suite, the WebEx Connect client will also give users the ability to create mashups between Siebel On Demand and WebEx's Sales Center, an offering that is targeted at Web conferencing in sales situations such as team selling and sales calls.
The combination of the two solutions will also give users the ability to integrate WebEx meetings with CRM prospecting activity reports.
While the Siebel CRM On Demand solution has kept a low profile since Oracle's acquisition more than two years ago, the partnership between Oracle and WebEx may change that, say analysts.
"WebEx's corporate footprint is big. These guys are already there [in the enterprise.], added Greenbaum.
According to Cisco, WebEx parent company, WebEx has 2.3 million registered users.
Siebel CRM On Demand is slated to be available through the WebEx platform in early 2008.
This story, "WebEx to become platform for Oracle Siebel On Demand" was originally published by InfoWorld.
Oracle CTO Larry Ellison Business Insider/Julie BortOracle's oldest and very popular cloud, CRM on Demand, suffered an outage last week with "multiple pods" going offline, meaning multiple customers were affected, Business Insider has learned.
While that's not a good thing, cloud outages do happen. The interesting thing about this one was the timing. The outage occurred around the time Oracle was announcing that cofounder Larry Ellison was stepping down as CEO to become CTO, sources told Business Insider.
We heard wild rumors that Oracle had been under a hacker attack, someone trying to embarrass the company at the moment when all eyes were turned on it.
The hack attack rumors are unfounded, Oracle spokesperson Deborah Hellinger confirmed to us.
It was NOT a Denial of Service (DOS) or Distributed Denial of Service (DDOS) attack on Oracle by an outsider and in fact involved a minor configuration error by an Oracle employee. This had nothing to do with Fusion, or any other platforms or applications. This only impacted a few systems running a legacy version of CRM OnDemand. Even those impacted systems were only affected for a short time. They executed their standard back-out procedures within minutes of identifying the problem and resolved all, but a very few, in minutes."
Like all the other big IT companies, Oracle is in the process of ramping up its cloud-computing business, as companies stop buying software to install in their own data centers, and instead rent it and use it over the internet.
It's a huge change going on in the industry, involving billions of dollars. Tech companies that do cloud well will captures those billions. Those that don't will be toast.
Fusion is Oracle's latest cloud push. It's an online version of some of Oracle's most popular apps, like the financial apps that compete with SAP, the HR apps that compete with Workday, and Oracle Sales Cloud that competes with Salesforce.com.
CRM on Demand also competes with Salesforce.com but it's different. It is the cloud version of Siebel, a software company that Oracle bought in 2005. Oracle has offered CRM on Demand since 2006. Although Oracle doesn't report revenues for this product, insiders tell us it is a significant portion of Oracle's cloud revenue (which was $337 million last quarter).
We rarely hear about outages with Oracle's cloud, and but that's partially because Oracle doesn't publicly share uptime/downtime info, whereas many of its rivals do
The biggest fear that enterprises have with cloud computing is reliability. Oracle's biggest cloud CRM competitor, Salesforce.com, tries to combat this fear head on by publishing a status page on the web. (It calls this page "Trust.")
Amazon also has a public AWS Service Health Dashboard, as does Microsoft with its Azure Status.
Meanwhile, IBM just this week opened a huge new facility in North Carolina it calls "the cloud resiliency center," which will serve as a massive backup facility. If its cloud ever go down, it can have it back up, with customer data intact, in minutes.
Next week, 70,000 people will descend on San Francisco for Oracle's annual customer conference. Executives will be talking all about Oracle's cloud and its plans for the future. We'll be there covering and listening for news of how Oracle will be addressing this uptime/trust issue, too.
SANTA CLARA, Calif., October 23, 2007 - On-demand collaboration applications and services leader WebEx, now part of Cisco®, and Oracle, the world's largest enterprise software company, today announced that they will offer Oracle's Siebel CRM On Demand Service, an award-winning customer relationship management (CRM) application service, through the WebEx Connect application ecosystem. CRM On Demand by Oracle delivered by WebEx combines Cisco WebEx's on-demand collaboration expertise with Oracle's enterprise-class Siebel CRM On Demand Service, to create a collaborative CRM designed to accelerate sales cycles at businesses of any size.
According to Gartner Group, the worldwide CRM sector is expected to exceed $7.4 billion in 2007, climbing to $11.4 billion in 2011. Growth for on-demand CRM solutions is projected to be twice the rate of the overall CRM sector.
"Together, Oracle and Cisco WebEx have the integrated solution that companies need to manage their customer relationships and make it easy to do business cost effectively online," said Erica Ruliffson, group vice president, Siebel CRM On Demand North America sales.
WebEx Connect enables a new generation of collaborative business applications and services. The WebEx Connect client allows users to build mashup applications customized for particular business processes from on-demand, on-premise or on-the-desktop applications. For example, a WebEx Connect user can quickly build a sales mashup with WebEx Sales Center, Siebel CRM On Demand, a social networking site, and an e-mail and calendaring client. These business mashups improve productivity by integrating with WebEx Connect's unified collaboration and communications capabilities to provide contextual collaboration within a business process.
"Effective collaboration accelerates any business cycle, and when combined with CRM, brings salespeople closer to their customers," said Subrah Iyar, vice president and general manager, Cisco WebEx. "This alliance brings together three fast-moving trends: enterprise 2.0 mashups, the explosive CRM area and on-demand application platforms."
WebEx CRM On Demand by Oracle delivered by WebEx allows sales professionals to manage their entire sales process from within a single collaborative application suite. Users can easily market, demonstrate, present, track, forecast and close with the combined capabilities of WebEx collaborative applications and Siebel CRM On Demand.
WebEx CRM On Demand by Oracle delivered by WebEx offers a comprehensive set of CRM capabilities including:
CRM On Demand by Oracle is available today from the Cisco WebEx sales organization; it is scheduled to be available through the WebEx Connect application ecosystem in early 2008. For more information, go to, http://www.webex.com/smb/oracle-crm.html
On November 6, WebEx will host a free webinar on accelerating sales cycles with collaborative CRM. To register, please visit, http://www.webex.com/web-seminars/view_event/667110863
WebEx and Oracle will both be presenting how they are integrating the power of Web 2.0 technologies with proven sales techniques to increase sales velocity and volume at the upcoming Sales 2.0 conference, www.sales20conf.comAbout WebEx Connect
WebEx's CRM On Demand by Oracle delivered by WebEx is one of the many applications users will be able to access through their WebEx Connect and its grid of applications. Announced in September 2006, WebEx Connect will enable users to integrate data from multiple applications into collaborative workspaces, custom designed for their particular workflows and business processes. Unlike traditional transactional applications, WebEx Connect is designed to improve productivity by enhancing collaboration and interaction between individuals. By using open Web 2.0 protocols and collaborative WebEx applications programming interfaces (APIs), WebEx Connect will make it easy to adapt on-demand, desktop, and enterprise applications to create composite, "mashup" applications.About Oracle
Oracle (Nasdaq: ORCL) is the world's largest enterprise software company. For more information about Oracle, visit their Web site at http://www.oracle.com.
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Certiport [3 Certification Exam(s) ]
CheckPoint [43 Certification Exam(s) ]
CIDQ [1 Certification Exam(s) ]
CIPS [4 Certification Exam(s) ]
Cisco [318 Certification Exam(s) ]
Citrix [48 Certification Exam(s) ]
CIW [18 Certification Exam(s) ]
Cloudera [10 Certification Exam(s) ]
Cognos [19 Certification Exam(s) ]
College-Board [2 Certification Exam(s) ]
CompTIA [76 Certification Exam(s) ]
ComputerAssociates [6 Certification Exam(s) ]
Consultant [2 Certification Exam(s) ]
Counselor [4 Certification Exam(s) ]
CPP-Institute [4 Certification Exam(s) ]
CSP [1 Certification Exam(s) ]
CWNA [1 Certification Exam(s) ]
CWNP [13 Certification Exam(s) ]
CyberArk [1 Certification Exam(s) ]
Dassault [2 Certification Exam(s) ]
DELL [11 Certification Exam(s) ]
DMI [1 Certification Exam(s) ]
DRI [1 Certification Exam(s) ]
ECCouncil [22 Certification Exam(s) ]
ECDL [1 Certification Exam(s) ]
EMC [128 Certification Exam(s) ]
Enterasys [13 Certification Exam(s) ]
Ericsson [5 Certification Exam(s) ]
ESPA [1 Certification Exam(s) ]
Esri [2 Certification Exam(s) ]
ExamExpress [15 Certification Exam(s) ]
Exin [40 Certification Exam(s) ]
ExtremeNetworks [3 Certification Exam(s) ]
F5-Networks [20 Certification Exam(s) ]
FCTC [2 Certification Exam(s) ]
Filemaker [9 Certification Exam(s) ]
Financial [36 Certification Exam(s) ]
Food [4 Certification Exam(s) ]
Fortinet [14 Certification Exam(s) ]
Foundry [6 Certification Exam(s) ]
FSMTB [1 Certification Exam(s) ]
Fujitsu [2 Certification Exam(s) ]
GAQM [9 Certification Exam(s) ]
Genesys [4 Certification Exam(s) ]
GIAC [15 Certification Exam(s) ]
Google [4 Certification Exam(s) ]
GuidanceSoftware [2 Certification Exam(s) ]
H3C [1 Certification Exam(s) ]
HDI [9 Certification Exam(s) ]
Healthcare [3 Certification Exam(s) ]
HIPAA [2 Certification Exam(s) ]
Hitachi [30 Certification Exam(s) ]
Hortonworks [4 Certification Exam(s) ]
Hospitality [2 Certification Exam(s) ]
HP [752 Certification Exam(s) ]
HR [4 Certification Exam(s) ]
HRCI [1 Certification Exam(s) ]
Huawei [21 Certification Exam(s) ]
Hyperion [10 Certification Exam(s) ]
IAAP [1 Certification Exam(s) ]
IAHCSMM [1 Certification Exam(s) ]
IBM [1533 Certification Exam(s) ]
IBQH [1 Certification Exam(s) ]
ICAI [1 Certification Exam(s) ]
ICDL [6 Certification Exam(s) ]
IEEE [1 Certification Exam(s) ]
IELTS [1 Certification Exam(s) ]
IFPUG [1 Certification Exam(s) ]
IIA [3 Certification Exam(s) ]
IIBA [2 Certification Exam(s) ]
IISFA [1 Certification Exam(s) ]
Intel [2 Certification Exam(s) ]
IQN [1 Certification Exam(s) ]
IRS [1 Certification Exam(s) ]
ISA [1 Certification Exam(s) ]
ISACA [4 Certification Exam(s) ]
ISC2 [6 Certification Exam(s) ]
ISEB [24 Certification Exam(s) ]
Isilon [4 Certification Exam(s) ]
ISM [6 Certification Exam(s) ]
iSQI [7 Certification Exam(s) ]
ITEC [1 Certification Exam(s) ]
Juniper [65 Certification Exam(s) ]
LEED [1 Certification Exam(s) ]
Legato [5 Certification Exam(s) ]
Liferay [1 Certification Exam(s) ]
Logical-Operations [1 Certification Exam(s) ]
Lotus [66 Certification Exam(s) ]
LPI [24 Certification Exam(s) ]
LSI [3 Certification Exam(s) ]
Magento [3 Certification Exam(s) ]
Maintenance [2 Certification Exam(s) ]
McAfee [8 Certification Exam(s) ]
McData [3 Certification Exam(s) ]
Medical [68 Certification Exam(s) ]
Microsoft [375 Certification Exam(s) ]
Mile2 [3 Certification Exam(s) ]
Military [1 Certification Exam(s) ]
Misc [1 Certification Exam(s) ]
Motorola [7 Certification Exam(s) ]
mySQL [4 Certification Exam(s) ]
NBSTSA [1 Certification Exam(s) ]
NCEES [2 Certification Exam(s) ]
NCIDQ [1 Certification Exam(s) ]
NCLEX [3 Certification Exam(s) ]
Network-General [12 Certification Exam(s) ]
NetworkAppliance [39 Certification Exam(s) ]
NI [1 Certification Exam(s) ]
NIELIT [1 Certification Exam(s) ]
Nokia [6 Certification Exam(s) ]
Nortel [130 Certification Exam(s) ]
Novell [37 Certification Exam(s) ]
OMG [10 Certification Exam(s) ]
Oracle [282 Certification Exam(s) ]
P&C [2 Certification Exam(s) ]
Palo-Alto [4 Certification Exam(s) ]
PARCC [1 Certification Exam(s) ]
PayPal [1 Certification Exam(s) ]
Pegasystems [12 Certification Exam(s) ]
PEOPLECERT [4 Certification Exam(s) ]
PMI [15 Certification Exam(s) ]
Polycom [2 Certification Exam(s) ]
PostgreSQL-CE [1 Certification Exam(s) ]
Prince2 [6 Certification Exam(s) ]
PRMIA [1 Certification Exam(s) ]
PsychCorp [1 Certification Exam(s) ]
PTCB [2 Certification Exam(s) ]
QAI [1 Certification Exam(s) ]
QlikView [1 Certification Exam(s) ]
Quality-Assurance [7 Certification Exam(s) ]
RACC [1 Certification Exam(s) ]
Real Estate [1 Certification Exam(s) ]
Real-Estate [1 Certification Exam(s) ]
RedHat [8 Certification Exam(s) ]
RES [5 Certification Exam(s) ]
Riverbed [8 Certification Exam(s) ]
RSA [15 Certification Exam(s) ]
Sair [8 Certification Exam(s) ]
Salesforce [5 Certification Exam(s) ]
SANS [1 Certification Exam(s) ]
SAP [98 Certification Exam(s) ]
SASInstitute [15 Certification Exam(s) ]
SAT [1 Certification Exam(s) ]
SCO [10 Certification Exam(s) ]
SCP [6 Certification Exam(s) ]
SDI [3 Certification Exam(s) ]
See-Beyond [1 Certification Exam(s) ]
Siemens [1 Certification Exam(s) ]
Snia [7 Certification Exam(s) ]
SOA [15 Certification Exam(s) ]
Social-Work-Board [4 Certification Exam(s) ]
SpringSource [1 Certification Exam(s) ]
SUN [63 Certification Exam(s) ]
SUSE [1 Certification Exam(s) ]
Sybase [17 Certification Exam(s) ]
Symantec [135 Certification Exam(s) ]
Teacher-Certification [4 Certification Exam(s) ]
The-Open-Group [8 Certification Exam(s) ]
TIA [3 Certification Exam(s) ]
Tibco [18 Certification Exam(s) ]
Trainers [3 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
TruSecure [1 Certification Exam(s) ]
USMLE [1 Certification Exam(s) ]
VCE [6 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [33 Certification Exam(s) ]
Vmware [58 Certification Exam(s) ]
Wonderlic [2 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]
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