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1Z0-465 exam Dumps Source : Oracle RightNow CX Cloud Service 2012 Essentials

Test Code : 1Z0-465
Test Name : Oracle RightNow CX Cloud Service 2012 Essentials
Vendor Name : Oracle
: 80 Real Questions

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Oracle Oracle RightNow CX Cloud

Oracle pronounces RightNow CX Cloud carrier November 2012 liberate | killexams.com Real Questions and Pass4sure dumps

REDWOOD SHORES, CA--(Marketwire - Dec 13, 2012) - Oracle ( NASDAQ : ORCL )

news records

  • The November 2012 free up of Oracle's RightNow CX Cloud carrier marks the completion of development efforts for 2012 and continues Oracle's commitment to improving the Oracle RightNow providing following the acquisition.
  • New liberate offers key capabilities designed to support corporations improve customer experiences with the intention to increase customer acquisition and retention, whereas reducing complete can charge of possession.
  • part of the Oracle Cloud, Oracle RightNow CX Cloud carrier now integrates Oracle RightNow Chat Cloud service with Oracle Engagement Engine Cloud service, assisting groups intelligently and proactively interact with clients in the course of the appropriate channel at the right time.
  • Chat solutions have emerged as a crucial part of a pass-channel consumer journey approach. based on Forrester research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the optimum delight degree of all consumer carrier channels at sixty two% delight. (*)
  • To support companies bring more desirable customer experiences, Oracle has made massive investments in Oracle RightNow Chat Cloud provider during 2012. With the addition of rules-based engagement to existing capabilities similar to co-browse, cell chat, and go-channel expertise integration with the contact center, all delivered by means of the cloud, Oracle RightNow Chat Cloud service is differentiated as the industry-leading chat answer.
  • The Oracle Cloud presents a broad portfolio of utility as-a-provider applications, together with Oracle consumer provider and aid Cloud service, which is in response to the Oracle RightNow CX Cloud carrier.
  • New Capabilities

  • Key Oracle RightNow Chat Cloud carrier and other pass-channel capabilities consist of:
  • Chat enterprise rules, with over 70 developed-in rule conditions, leverage the Oracle Engagement Engine to assist allow organizations trap wealthy vacationer statistics and invoke complex actions and triggers. Chat company rules allow granular manage over when to engage a client by the use of the chat channel based on customer habits, consumer profile tips and operational tips.
  • click on-to-call gives the option for a client to interact with a live agent over the mobilephone right through the net searching experience.
  • Chat Availability Controls give agencies with the potential to throttle volume during the chat channel in accordance with precise-time agent availability and wait time thresholds. This means to manipulate the channel extra correctly enables organizations to deliver a more robust event to shoppers using the chat channel.
  • Strategic and Operational Chat Channel Analytics supply more suitable perception into channel and agent productivity and utilization and effectiveness with each out-of-the-box reports and advert hoc reviews. New chat channel analytics deliver comprehensive metrics with full information transparency.
  • background provider Updates improve high availability metrics for Oracle RightNow Chat Cloud carrier all over provider update periods, setting the industry main usual for sales and service beginning to clients by means of the chat channel.
  • additional Capabilities encompass:
  • enhanced net developer tools for more efficient self-service consumer interface design
  • superior administration for superior person classes administration
  • multiplied cross-channel neighborhood collaboration
  • greater extensibility widgets and syndication management
  • Streamlined content material management and analytics capabilities
  • assisting costs

  • "With the newest unencumber of the Oracle RightNow CX Cloud provider, agencies can now take engagement with their customers to a new level in order to make stronger relationships that obtain enhanced enterprise effects. through the capability to have greater proactive, personalised engagements, agencies can enhance the chance of a sale and cut back time to provider decision," pointed out David Vap, neighborhood vp items, Oracle. "With their newest investments, the functionality of the Oracle RightNow Chat Cloud provider is unparalleled available in the market."
  • aiding supplies

    Oracle CX on Social Media

    Oracle Cloud options Oracle gives the trade's broadest and most finished portfolio of public, inner most and hybrid cloud offerings. The Oracle Cloud gives you a huge suite of subscription-based mostly, enterprise-grade application, Platform, Infrastructure and Social features. Oracle also gives a finished portfolio of cloud items and managed cloud capabilities for IT suppliers to build and control clouds.

    About Oracle Oracle engineers hardware and software to work collectively within the cloud and to your information center. For more suggestions about Oracle ( NASDAQ : ORCL ), seek advice from www.oracle.com.

    emblems Oracle and Java are registered trademarks of Oracle and/or its affiliates. other names may be trademarks of their respective house owners.

    * supply: figuring out client carrier delight to notify Your 2012 eBusiness strategy, Forrester research, Diane Clarkson, January 23, 2012


    a quick Evolution of Oracle service Cloud | killexams.com Real Questions and Pass4sure dumps

    Oracle carrier Cloud is a modern consumer journey (CX) utility that allows for organizations to join with their customers and facilitate consumer event in the consumer’s channel of option. it is a comprehensive Omni-channel solution that allows for companies to have interaction with their customers throughout any channel — e mail, phone, chat, internet, social media and any cellular gadget.

    Oracle received a string of companies in 2011, to profit a competitive competencies within the CRM market. Oracle had acquired “InQuira” for commercial enterprise potential administration options in July 2011 and with the aid of October 2011, “RightNow applied sciences”- a cloud primarily based CRM was acquired. This showed that Oracle was excited by being within the cloud house for CRM.

    RightNow technologies became based in 1997 and created a application product that concentrated on client service with an built-in skills base.

    When Oracle had received RightNow CX, the core features were:

    supply:Oracle
  • RightNow internet journey
  • RightNow Social adventure
  • RightNow Contact core journey
  • RightNow engage
  • Over time, with a redesigned product logo, the product become re-branded as Oracle carrier Cloud, to assist Oracle compete in the CX cloud service trade and to make it a more direct competitor to the service Cloud offering of SalesForce.com.

    different extremely good acquisitions equivalent to Eloqua become transformed into up to date advertising and marketing Cloud and Inquira — the On Premise advantage solution changed into transformed into Oracle capabilities for colossal business valued clientele.

    Oracle endured to invest to grow and extend its cloud purposes by using including more core elements into the Oracle carrier Cloud portfolio. Oracle is invariably evolving to fulfill the ever-transforming into demands of the CX provider market and here is made possible by using the platform on which it is built on. Oracle service Cloud is the groundwork that allows for terrific consumer event.

    source: Oracle

    continuing its investments in cloud applications, Oracle got TOA box carrier in July 2014 to usher in more cost to the Oracle service Cloud CX portfolio.

    supply : Oracle

    In November 2015, Oracle announced Oracle provider Cloud skills advanced, which brings the important thing capabilities of Oracle knowledge commercial enterprise to the cloud. The knowledge superior version leverages key capabilities from Oracle’s most desirable-in-type potential administration solution, Oracle skills business (formerly InQuira). advantage advanced brings presents valued clientele a robust set of aspects and capabilities within the cloud, with less demanding administration and a reduce charge of ownership.

    In Conclusion

    Oracle continues to empower its customers and supplies splendid client experiences with Oracle provider Cloud. The August 2016 release of Oracle carrier Cloud provides new capabilities throughout the platform, together with enhancements to potential superior, net consumer provider, coverage Automation and container provider. additionally, with this unencumber it additionally added a multi-platform mobile Accelerator that helps create a tailor-made cellular app, enabling a company’s employees to conveniently access client and case advice, projects, view dashboards and more on their personal cell device.

    Oracle carrier Cloud offers companies a dynamic, gold standard-in-class device set for creating an outstanding customer experience. With global architecture, reliability and protection controls, business integration and operational maturity, the Oracle provider Cloud Platform provides organizations with price and extremely good customer event.

    Does Oracle service Cloud meet your needs? tell us your concepts beneath!


    Wipro Wins Oracle Excellence Award for specialized partner of the yr - North america in international techniques Integrators CX carrier functions | killexams.com Real Questions and Pass4sure dumps

    SAN FRANCISCO, LONDON, & BANGALORE, India--(business WIRE)--Wipro constrained (NYSE:WIT), a number one world advice expertise, consulting and company technique features business, nowadays announced that it became awarded the 2015 Oracle Excellence Award for specialised companion of the year – North america, in the ‘global programs Integrators CX provider functions’ category for its commitment to deliver innovative, really good solutions and features in keeping with Oracle utility and hardware.

    The award recognizes Wipro for its dedication in offering innovative and really expert options and features to its consumers across industries, the use of Oracle RightNow CX Cloud provider purposes. These solutions allow Wipro’s shoppers to deliver a multi-channel, sophisticated customer journey to their conclusion consumers.

    we're delighted to be recognized with this award, which is a reflection of their ability to bring imaginative digital options. Their experience-as-a-service offering on integrated Oracle cloud platform helps their shoppers gain the twin skills of agility and pay-per-use. They look ahead to align their vision with Oracle, helping firms modernize their enterprise procedures and productiveness within the age of service economic system,” noted Bhanumurthy BM, Chief govt & President, business application functions, Wipro restricted.

    “Wipro has confirmed an outstanding level of innovation in delivering proven, Oracle-based CX options to solve their joint shoppers’ most critical business challenges,” talked about Terri corridor, neighborhood vice chairman, North the united states purposes Alliances and Channels earnings, Oracle. “We congratulate Wipro on profitable the 2015 Oracle Excellence Award for specialised companion of the year – North the united states within the international systems Integrators CX carrier applications category. This achievement is a testomony to their dedication towards excellence and in offering options that pressure precise business cost and consequences for his or her valued clientele.”

    The Oracle Excellence Awards for specialized partner of the year encourage innovation by means of Oracle PartnerNetwork (OPN) contributors, who use Oracle’s products and technology to create price for customers and generate new business capabilities.

    About Wipro Ltd.

    Wipro Ltd. (NYSE:WIT) is a leading assistance expertise, Consulting and company procedure functions company that delivers solutions to enable its customers to do business more advantageous. Wipro grants winning company consequences through its deep business experience and a 360 degree view of "enterprise via know-how" - assisting valued clientele create a hit and adaptive agencies. a company identified globally for its complete portfolio of features, a practitioner's method to delivering innovation, and a company vast commitment to sustainability, Wipro has a personnel of over 150,000, serving purchasers in one hundred seventy five+ cities across 6 continents. For greater counsel, please discuss with www.wipro.com

    About Oracle OpenWorld

    Oracle OpenWorld 2015 can provide the top of the line cloud adventure. The industry’s most critical business conference includes hundreds of tutorial classes and features demos and exhibitions from lots of of partners and valued clientele from all over the world showcasing Oracle’s finished cloud choices, including an built-in stack of purposes, platform and infrastructure services, in addition to converged methods and trade options. Tens of thousands of in-person attendees and thousands and thousands online benefit helpful product and business-selected insight to support them transform their businesses with Oracle. Oracle OpenWorld 2015 is being held October 25 via October 29 on the Moscone middle in San Francisco. For more counsel; to register; or to monitor Oracle OpenWorld keynotes, sessions, and extra, discuss with Oracle OpenWorld 2015. be a part of the Oracle OpenWorld dialogue on Twitter #oow15, fb, and the Oracle OpenWorld weblog.

    About Oracle PartnerNetwork

    Oracle PartnerNetwork (OPN) specialized is the newest version of Oracle's companion software that offers partners with equipment to more advantageous strengthen, promote and put into effect Oracle options. OPN really good offers materials to educate and guide specialized abilities of Oracle items and options and has advanced to respect Oracle's becoming product portfolio, companion base and enterprise probability. the key to the newest enhancements to OPN is the ability for companions to distinguish through Specializations. Specializations are performed through competency construction, enterprise consequences, expertise and confirmed success. To find out extra consult with http://www.oracle.com/partners.

    emblems

    Oracle is a registered trademark of Oracle and/or its associates.

    ahead-searching and Cautionary Statements

    certain statements in this unencumber regarding their future growth prospects are forward-looking statements, which contain a number of risks, and uncertainties that might cause genuine results to vary materially from these in such forward-looking statements. The hazards and uncertainties regarding these statements consist of, however are not limited to, hazards and uncertainties concerning fluctuations in their income, income and gains, their ability to generate and manage increase, intense competition in IT functions, their means to hold their cost expertise, wage raises in India, their capacity to appeal to and keep enormously expert gurus, time and value overruns on mounted-expense, mounted-time body contracts, customer awareness, restrictions on immigration, their means to control their overseas operations, reduced demand for technology in their key focus areas, disruptions in telecommunication networks, their means to efficaciously comprehensive and combine advantage acquisitions, liability for damages on their carrier contracts, the success of the organizations by which they make strategic investments, withdrawal of fiscal governmental incentives, political instability, struggle, criminal restrictions on elevating capital or buying businesses outdoor India, unauthorized use of their highbrow property, and widespread financial circumstances affecting their business and trade. extra dangers that could affect their future operating consequences are greater thoroughly described in their filings with the USA Securities and trade fee. These filings can be found at www.sec.gov. They may additionally, every now and then, make extra written and oral forward-searching statements, including statements contained in the enterprise’s filings with the Securities and trade commission and their studies to shareholders. They do not undertake to update any ahead-searching remark that can be made once in a while by means of us or on their behalf.


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    Oracle RightNow CX Cloud Service 2012 Essentials

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    Oracle spends $1.5 Billion on public cloud CRM company RightNow | killexams.com real questions and Pass4sure dumps

    Leading enterprise IT company Oracle announced on Monday that it will be acquiring cloud customer service company RightNow for approximately $1.5 billion.

    Since CRM is a major aspect of Oracle's business, RightNow's cloud-based customer experience suite, RightNow CX will make an attractive addition to Oracle's cloud CRM platforms. RightNow CX is already used by almost 2,000 companies internationally, by companies such as NASA, eHarmony, Yahoo, Reuters, Overstock, The U.S. Army, and Nikon to name just a few.

    The company pulled in $57.7 million in revenue in the third quarter of 2011, which was a 19% increase over last year

    Oracle says RightNow's customer service products will be integrated into both its B2C and B2B channels.

    "Oracle is moving aggressively to offer customers a full range of Cloud Solutions including sales force automation, human resources, talent management, social networking, databases and Java as part of the Oracle Public Cloud," said Thomas Kurian, Executive Vice President, Oracle Development in a statement on Monday. "RightNow's leading customer service cloud is a very important addition to Oracle's Public Cloud."

    The transaction was unanimously approved by RightNow's board of directors and will likely close between late 2011 and early 2012.


    Oracle Targets Salesforce with Latest Buy: RightNow for $1.5 Billion | killexams.com real questions and Pass4sure dumps

    Oracle has entered into an agreement to acquire RightNow, a customer service software maker that’s used  by over 2,000 clients, according to the company. Its flagship offering is called RightNow CX, a cloud-based product designed to enhance online customer experience.  This will also put Oracle in a more competitive position against Salesforce.

    Oracle is shelling out $43.00 per share, or  a total of  $1.5 billion, for the buy, a number that’s about 20 percent higher than RightNow’s Friday closing price of $35.96.  Shares of RightNow quickly caught up though, shooting up by more than 19 percent following the acquisition announcement.

    “The Board of Directors of RightNow Technologies has unanimously approved the transaction. The transaction is expected to close by late 2011 or early 2012, subject to RightNow stockholder approval, certain regulatory approvals and customary closing conditions.”

    Oracle continues to both “write code” — to integrate it’s disparate application assets (e.g. Oracle FusionApps)– and “write checks” to acquire companies like Endeca and RightNow.

    “RightNow is a direct play against Salesforce.com, which increasingly is getting under Oracle’s skin,” says Dave Vellante, founder of Wikibon.  “Oracle is acquiring RightNow to gain access to a more cost effective CRM platform (than Siebel– which is viewed as higher end and more complex). RightNow allows Oracle to increase its presence in the SaaS market, particularly with small businesses where Oracle has been behind.”

    It’s classic Oracle. Pay “short” money for a technology that is far less expensive than acquiring the leader, bundle it into the Oracle solution set and be a one-stop-shop for its clients.  Vellante goes on to point out some things clients should look out for:

    “The thing clients need to be careful about is 1) it’s all oracle all the time and 2) Oracle’s integration (for all its software assets) takes a long time and is still limited – even with FusionApps. Oracle can’t integration as fast as it is buying companies so much of the integration burden falls on customers.”

    There are several appealing aspects to the deal for Oracle beyond just the 2,000+ paying customers added to the mix, according to GigaOM’s Barb Darrow.  One is that RightNow will add a SMB CRM solution to Oracle’s existing portfolio, which currently only features high-end enterprise scale solutions based on technology from Siebel Systems.

    Oracle is looking to do two things: compete with Salesforce and grow its cloud presence. The acquisition can help boost both of these goals directly.

    It’s hardly been a week since Oracle’s acquisition of Endeca. Klint Finley looked into the deal, highlighting its importance for both companies and comparing it with HP’s acquisition of Autonomy: the company’s IP will likely be incorporated with Oracle’s own e-commerce and BI portfolio, in addition to its database line-up.

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    The Inside Story: How The Top 18 CRM Solutions Stack Up In 2012 | killexams.com real questions and Pass4sure dumps

    The most frequent question I get every day is: “What is the best CRM technology solution for my company?” I recently teamed with five other Forrester analysts (Kate Leggett, Boris Evelson, Brian Walker, and Stephen Powers) to evaluate 18 leading CRM solutions against more than 400 product feature, platform, and market presence criteria. Here’s a sneak peek at their key findings from two new reports: The Forrester Wave™: Crm Suites For Large Organizations, Q3 2012 and The Forrester Wave™ For Midsized Organizations, Q3 2012.

    ? CRM solutions are widely adopted and buyers plan to increase investment. In fact, 50% of the 556 North America and European large organizations they recently surveyed have implemented a CRM solution (a marketing, sales, or customer service application). An additional 23% have plans to adopt a CRM solution within the next 12 to 24 months.

    ? Consolidation alters the vendor landscape. In response to the demand for solutions that support the cross-channel, end-to-end customer journey that defines the quality of the experience an organization delivers; large CRM vendors such and Oracle, SAP, and salesforce.com have acquired direct competitors or have snapped up companies in adjacent spaces to broaden their range of their offerings.

    ? SaaS solutions are growing fastest. Buyers like the low upfront costs, usability, flexibility, and speed-to-value of software-as-a-solutions (SaaS). Fast growing SaaS solutions include Microsoft Dynamics CRM Online, Oracle’s cloud CRM products — Oracle CRM On Demand, and Oracle RightNow CX Cloud Service — and salesforce.com. The Sage CRM products for the midmarket (Sage SalesLogix and Sage CRM) have also been retooled to include on-demand options, and SugarCRM is also available in a variety of on-demand deployment configurations. However, total- cost-of -ownership, data integration, security, and solution governance remain as concerns in the minds of buyers within large organizations with complex requirements.

    ? Oracle expands its collection of CRM solutions, but complexity increases. Oracle has a portfolio of strong CRM solutions. Although Oracle E-Business Suite CRM and Oracle PeopleSoft Enterprise CRM are losing ground in the market, Oracle Siebel CRM and Oracle CRM On Demand remain leaders. Oracle added another leader to its stable with its acquisition of RightNow Technologies. However, the introduction of Oracle Fusion CRM as well as acquisitions in adjacent spaces such as commerce (ATG) and business intelligence solutions (Endeca) may leave buyers wondering about product road maps. In addition, they may be apprehensive about the level of investment each solution will receive and the technical integration among them.

    ? SAP CRM has substantially increased its user base. The SAP CRM customer base has grown significantly in recent years (the company reports more than 7.5 million users), primarily within the large, predominantly B2B, SAP ERP installed base. This is a result of SAP investing for years in its core CRM solution, as well as offering new solution packaging, pricing, and implementation options to improve time-to-value. Strong integrations with related SAP solutions such as pricing and order management are attractive to organizations with an “all SAP” strategy. The CRM functionality of SAP Business-All-in- One provides an option for midsized companies. The company also now offers an on-demand CRM solution (SAP Sales On Demand), but functionality is limited to sales force automation.

    ? Several vendors benefit from increased BPM interest. Organizations can’t solve all customer interaction management problems with traditional data-centric CRM solutions alone. Rather, they need rules-based and more dynamic business process (BPM) solutions to orchestrate business processes across organizational silos. As a result, Pegasystems has been enjoying growth with its focus on offering a “platform for customer centricity.” Sword Ciboodle is finding acceptance for supporting complex, customer-interaction-intensive use cases. CDC Software’s Pivotal CRM has gained a place in the market among companies that need highly customized user interfaces (UIs) and strong process management capabilities.

    ? Six solutions offer breadth — but not depth — at lower price points. Solutions from FrontRange Solutions, Maximizer Software, NetSuite, Sage CRM, Sage SalesLogix, and Sugar CRM have been traditionally targeted at the midsize and small organization market, but sometimes find a home in smaller divisions of large enterprises. These vendors offer a breadth (although not depth) of CRM capability at lower price points than the vendors who are focused chiefly on the needs of large enterprises. Netsuite stands out with strength in eCommerce capabilities. SugarCRM, with its commercial open source development approach, is increasingly catching the interest of larger organizations in addition to its traditional base of smaller companies and individuals.



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