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1Z0-219 exam Dumps Source : Siebel Customer Relationship Management 8 Business Analyst
Test Code : 1Z0-219
Test Name : Siebel Customer Relationship Management 8 Business Analyst
Vendor Name : Oracle
: 74 Real Questions
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September 20, 2010 07:30 ET
Integration gives Contact core brokers One-click on entry to solutions in eGain Multichannel competencies Base for advanced client event and repair productiveness
MOUNTAIN VIEW, CA--(Marketwire - September 20, 2010) - eGain (OTCBB: EGAN), an Oracle PartnerNetwork Gold stage accomplice, today introduced that it has executed Oracle Validated Integration of eGain abilities 10 with Oracle's Siebel client Relationship administration (CRM), unlock 8.1 throughout the Oracle PartnerNetwork (OPN). The built-in solution allows for contact core agents using Siebel CRM to discover solutions to a vast latitude of client queries with the basic click of a button and list the total interplay in Siebel CRM.
"consumer adventure has been a killer application for advantage administration over the years, adding strategic price to the enterprise," noted Ashu Roy, Chairman and CEO of eGain. "Our validated integration with Siebel CRM makes it possible for end-to-conclusion, advantage-enabled call monitoring and backbone."
proven in cloud and on-web site deployments in corporations for over a decade, eGain potential permits first-rate client provider by infusing consumer provider brokers with abilities, making them as productive as the gold standard agents. It helps be sure fast, constant, and correct solutions to consumer queries by way of offering varied entry a typical multichannel talents base -- dynamic FAQs, key phrase and natural language search, browse, chatbots, and guided help, powered by patented Case-based mostly Reasoning (CBR) expertise. eGain advantage can also be deployed for net self-service for advanced self-provider adventure and adoption.
"Oracle Validated Integration applies a rigorous technical overview and test manner," referred to Kevin O'Brien, senior director, ISV and SaaS method, Oracle. "reaching Oracle Validated Integration in the course of the Oracle PartnerNetwork offers customers self belief that the integrations between eGain abilities 10 and Siebel CRM 8.1 have been validated and the products work collectively as designed. This integration is a good value-add to contact centers using Oracle's Siebel CRM."
more information on eGain capabilities and the validated integration are available at:
eGain (OTCBB: EGAN) is the leading issuer of cloud and on-web page consumer interplay hub software. For over a decade, lots of of the realm's biggest companies have relied on eGain to seriously change their natural name centers, assist desks, and internet client provider operations into multichannel consumer interplay hubs (CIHs). based on the vigour of 1™, the thought of one unified platform for multichannel customer interplay and advantage management, eGain solutions enrich customer journey, optimize service tactics end to end, enhance income, and boost contact middle performance.
Headquartered in Mountain View, California, eGain has working presence in North the us, EMEA and APAC. To be trained extra about us, visit www.eGain.com or name their workplaces: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +ninety one-(0)-20-6608-9200 (APAC). additionally, observe us on Twitter at http://twitter.com/egain and fb at http://fb.com/egain.
About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) specialized is the latest edition of Oracle's accomplice application that gives partners with tools to stronger boost, promote and put into effect Oracle options. OPN really good presents supplies to train and assist really expert capabilities of Oracle products and solutions and has developed to recognize Oracle's growing to be product portfolio, accomplice base and business opportunity. Key to the latest enhancements to OPN is the skill for companions to differentiate through Specializations. Specializations are completed via competency building, company effects, expertise and proven success. To discover greater visit http://www.oracle.com/partners.
About Oracle Validated Integration
Oracle Validated Integration in the course of the Oracle PartnerNetwork offers purchasers self assurance that integrations between Oracle applications and complementary partner solutions have been validated and the items work together as designed. this may aid in the reduction of risk, increase gadget implementation cycles, and provide for smoother upgrades and less demanding preservation. Oracle Validated Integration applies a rigorous technical manner to review the integrations of third-celebration application to Oracle functions products, together with productized repeatable integrations from device integrators. Oracle gives access to Oracle purposes utility, tools, technical supplies and working towards to support partners in setting up integrations in line with Oracle necessities and optimum practices. partners who have effectively validated their integrations are authorized to make use of the "Oracle Validated Integration" emblem. For greater tips, please talk over with Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.
eGain, the eGain brand, and all different eGain product names and slogans are emblems or registered emblems of eGain Communications Corp. within the u.s. and/or other international locations. Oracle and Java are registered emblems of Oracle and/or its associates. All different business names and products outlined during this free up may well be logos or registered emblems of the respective companies.
here's one facet of a Siebel vs. Salesforce.com debate. The different facet argues that Salesforce.com is inventing a future that Siebel wants to be a part of.
There isn't any reasonable debate when it comes to Oracle Siebel vs. Salesforce.com since it isn't a real apples-to-apples assessment. Siebel is a multi-faceted, business client relationship administration (CRM) product providing vertical functionality and structures, whereas Salesforce.com is multi-tenant, providing restricted scope and an atmosphere it is less "chance-free" than popularly mentioned. Having worked with each techniques for years, for me there are professionals and cons to each; each consumer has selected requirements to trust. but, Siebel is way more robust, professional and flexible.
each Siebel and Salesforce.com have a CRM part, however Siebel goes past Salesforce.com -- not conveniently within the earnings, advertising and marketing and services aspects, however in its flexibility as neatly. Siebel offers a hybrid mannequin for diverse agencies, giving them the choice of working offline, on-premises, hosted with the aid of Oracle or hosted by the customer firm. furthermore, Siebel has multiple vertical alternate options, including car, telecom and pharmaceutical, so the equipment can be utilized to a particular trade or client's wants and has the functionality required for that industry's enterprise procedures. Siebel's platform offers capabilities for distinct industries with no need to add on third-birthday party items.
Saleforce.com may tout "no utility," but this is not fully genuine. To do things such as e mail or integration with Outlook and other points, you need to purchase yet another app from their app change and set up it. Siebel already offers this in its platform, offering a better sense of integrity and reliability than its Salesforce.com counterpart.Siebel vs. Salesforce.com on can charge
not handiest does Siebel focal point on CRM, it has E-Commerce, E-assist, loyalty programs and accomplice relationship management (PRM) capabilities, granting companions and vendors access to tons of the functionality of the software supporting real collaboration. every little thing is at one's fingertips while not having to increase or buy add-ons. Salesforce.com begins at $sixty five to $seventy five per person per month, but that does not consist of any integrations. It lacks reporting or any points that a true business client would need, which instantly bumps the rate factor to not less than $one hundred twenty five per person per 30 days.
Salesforce.com looks cheaper than Siebel, as a minimum initially. although, over the future, that argument is inconclusive. Let's take Siebel on-premises. originally there's an IT expenditure should you buy licenses and servers. but over a three- to 5-12 months duration, Salesforce can can charge more. it's since you in no way personal it. you're pretty much renting storage space in an application from Salesforce.com. notwithstanding you maintain your IT fees flat and you pay the equal per 30 days and can forecast pricing out for the rest of the contract period, at the conclusion of the contract when it comes time to resume, you don't have any handle or say in fee increases. You may turn out to be paying more for Salesforce.com than you could possibly for Siebel; you just must come to a decision even if you are looking to pay for it upfront with Siebel or proceed paying over time with Salesforce.com. accept as true with that renewal expenses hardly ever go down.
Siebel's value is more advantageous on account of the many options it has. if you need to add carrier functionality or self-carrier or e-carrier, it is there for you. if you desire advertising or loyalty administration functionality, it truly is also obtainable within the existing Siebel framework. you could have business-specific functionality all from one platform -- no deserve to soar from seller to seller to get what you want. Salesforce.com does not offer anything else anyway Salesforce automation; it doesn't offer assist for diverse verticals. You ought to implement third-celebration items to get e mail advertising and marketing, name middle or customer service performance. Now you're spending upwards of $200 or greater per user per month to get what Siebel presents for much less.Siebel vs. Salesforce.com in assist
Siebel's assignment-primarily based user interface redefines how organizations comprehensive sales, advertising and marketing and service initiatives in the utility. when it comes to its delivery platform, Siebel continues to be on the forefront. An on-premises model is a herbal healthy for midsize and large businesses that need more advantageous manage over their technical environment.
If Siebel updates its application, clients can check it in a nonproduction environment except the corporation is ready to improve. this is extremely crucial for large agencies, above all when the CRM utility is built-in with different internal techniques as part of order processing and consumer carrier.
With Salesforce.com, you're particularly confined in that feel. when you have what appear to be performance-related issues, you ought to log a guide ticket with Salesforce.com, which may also or may additionally now not find the problem. despite the fact that the business finds the difficulty, there is little it might probably do about it since it will have an effect on different users.
as a result of Salesforce.com is multi-tenant, any trade made especially for one consumer may negatively impact other consumers. it could actually cause a poor domino effect. therefore adjustments can not be made regularly in response to any single person. issues should be perpetually evaluated to see what the universal affect may be on the environment. If a brand new consumer comes to Salesforce.com and uploads 5 million new facts into the database, likelihood is it may have an effect on other clients as smartly. In an on-premises ambiance, any alterations made will best have an effect on you, giving your internal crew the luxurious of constructing necessary changes.
Siebel users don't seem to be forced to improve as right now. Oracle has constrained lifetime help for quite a few Siebel functions and models. if you are on Siebel 8.1 at present, odds are you might be supported for a long time so you can dwell on that course until you are able to migrate to Siebel eight.2.
If there's an improve to Salesforce.com, you are getting upgraded even if you love it or now not and you will have a short, described window to validate the upgrade before it goes into construction. in case you wouldn't have those elements available at the time, you're out of luck.
more importantly, you don't seem to be supported by means of one seller any further with Salesforce.com. you're with Salesforce.com, and with partner A for marketing and partner B for customer service. Who do you turn to when confronted with an issue?
when you are on Siebel and you have got an issue with marketing, you call Oracle. you probably have a problem with revenue, customer carrier or Outlook, you name Oracle. you have one dealer for every little thing. When it involves support, knowing precisely who to show to you probably have problems is big, and issues inevitably come up with software. there's peace of mind knowing that you should just pick up the phone and make contact with an Oracle assist rep or go surfing to guide.oracle.com. You understand Oracle can cope with the difficulty since you should not have multiple vendor products.
There is no effortless reply when evaluating items. Inevitably businesses need to agree with their particular circumstances and desires. Salesforce.com is using a wave of popular demand for lots of explanations. definitely if businesses have standard Salesforce automation necessities, then Salesforce is a powerful contender. Most mature CRM clients' needs are not that fundamental. Questions of possession versus hire, performance in the cloud, statistics security, customization, CRM breadth inside the product and handle all want your consideration.
Scott Lefante is SaaS challenge supervisor for Eagle Creek application functions, a U.S.-based IT consulting and technical functions company that specialize in Oracle CRM, guidance administration and e-commerce.
want a consumer relationship administration package? Take your pick: Oracle has three discrete CRM product lines—and should soon present a fourth. besides its personal utility, Oracle is continuing to develop and assist items from PeopleSoft (folded into Oracle prior this year) and JD Edwards (which PeopleSoft bought in 2003). Then there's Oracle's pending $6 billion acquisition of market leader Siebel techniques, anticipated to shut in early 2006.
Oracle says it plans to make use of Siebel's software because the "centerpiece" of its challenge Fusion CRM, an amalgam of the most fulfilling aspects of the 4 product strains, which it guarantees in 2008. For now, consumer opinions on Oracle's buying binge latitude from skeptical to bullish.
Stephen Elioff, senior vp of client relationship management for Toronto-based investment firm AGF management, is solidly behind Oracle's plan to mix the better of its CRM techniques. With Siebel part of Oracle, "We doubtless could have access to the most efficient intellectual capital on this planet for CRM," he says. "it be a 'tremendous CRM' neighborhood." AGF has seven hundred employees using its PeopleSoft client relationship administration equipment. Elioff acknowledges it "may be a bit of of a bumpy highway" to a unified CRM application, however says: "you probably have an software on this scale, there is no such factor as a smooth road."
Some customers believe Oracle's imaginative and prescient will take a long way longer to materialize than it anticipates. "The notion they will wave a middleware magic wand and combine PeopleSoft and Siebel—I consider they're being particularly confident," says Patrick Piccininno, vice chairman of assistance know-how at the IHOP restaurant chain. "they've a difficult adequate job supporting their own applications."
in the meantime, others say they're relieved that Oracle appears to have eased the pace on merging product lines. as an example, this autumn the company introduced plans for a different main free up of PeopleSoft purposes, version 9.0, in June 2006—welcome information to Carlos Medrano, vice chairman of information know-how on the American school, which uses PeopleSoft CRM. "i am an awful lot greater relaxed now," he says. "The indication became that they were going to movement to the Fusion project sooner."
Oracle, despite the fact, maintains that its road map has on no account changed: "we've got always mentioned that the complete suite become going to be attainable in 2008," says a spokeswoman.
Oracle500 Oracle Pkwy.Redwood ShoresCA 94065(650) 506-7000www.oracle.com
TICKER: ORCL (NASDAQ)personnel: forty nine,872
John WookeySenior VP, purposes DevelopmentOversees construction of JD Edwards, PeopleSoft and Oracle enterprise purposes. in advance of joining Oracle in 1995, he headed building of enterprise resource planning applications for Ross systems.
Dave StephensVP, CRM purposes DevelopmentJoined Oracle in 1996 after he turned into an engineering consultant with Aspen technology, which develops application for managing manufacturing operations.
PRODUCTSMore than 50 consumer relationship administration applications, together with utility for managing income contacts, monitoring consumer carrier and creating advertising campaigns. consumer records Hub utility centralizes and synchronizes customer tips amongst numerous sources.
The American CollegeCarlos MedranoVP, I.T.email@example.comProject: Distance-schooling enterprise in Bryn Mawr, Pa., that trains economic advisers makes use of PeopleSoft CRM to manage marketing campaigns and coordinate contact with college students and institutional consumers.
IHOPPatrick PiccininnoVP, I.T.firstname.lastname@example.orgProject: Chain of 1,200 eating places collects customer remarks and resolves complaints using Oracle CRM.
AGF ManagementStephen ElioffSenior VP CRMstephen.email@example.comProject: Canadian mutual fund company uses PeopleSoft CRM to let salespeople and consumer carrier staff track contact with financial advisers and buyers.
American clinic AssociationCarol KummerVP, I.T.firstname.lastname@example.orgProject: Chicago-primarily based consortium of hospitals and fitness-care networks is consolidating contact assistance for 100,000 people with Oracle software.
Sealing DevicesPatrick HarrisDir., I.T.email@example.comProject: Maker of gaskets and industrial lubricants makes use of Oracle CRM to let earnings teams speak about consumer alternatives and remarks.
PELLATeri LancasterI.T. Mgr., CRMtmlancaster@pella.comProject: Window and door maker makes use of Oracle CRM purposes to let sales and advertising teams control customer interaction, as a part of an enterprise resource planning undertaking initiated in 2002.
Executives listed listed here are all clients of Microsoft's items. Their willingness to speak has been tested via Baseline.ORACLE working effects* 2006FYTD 2005FY 2004FY income $2.77B $eleven.80B $10.16B Gross margin 73.9% 77.5% seventy seven.2% operating earnings $712M $four.02B $3.86B web salary $519M $2.89B $2.68B internet margin 18.eight% 24.5% 26.four% revenue per share $0.10 $0.fifty five $0.50 R&D expenditure $400M $1.49B $1.2B * Fiscal year ends might also 31; FYTD displays first three months; effects don't account for siebel acquisition
other FINANCIALS**total belongings $19.60B Stockholders' fairness $11.33B money and equivalents $3.79BShort-time period investments $842MLong-term debt $157MShares fabulous 5.24BMarket price, 10/28 $sixty five.44B**As of aug. 31, 2005, apart from as mentioned
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Miscellaneous SoftwareMajor Release of Oracle's Siebel 8 Provides Superior Usability and Intelligence at the Moment of Customer Interaction to Simplify CRM Processes
NEW YORK, Jan. 31 // -- Today at its global "Applications Unlimited" event held on 6 continents over 24 hours, Oracle (NASDAQ:ORCL) announced the general availability of Oracle's Siebel CRM Release 8. The new release enables customer-driven business transformation offering real-time insight at the moment of customer interaction and accelerates revenue growth through better-informed decisions. Delivered as part of Oracle's "Applications Unlimited" program, Siebel 8 offers users a superior ownership experience with a choice of multiple deployment options, ease of manageability and low cost integration.
"Under Oracle's Applications Unlimited program, they are confident that Oracle will protect their current investments in Siebel applications," said Toine Straathof Program CIO CRM at Rabobank. "Siebel 8 has a completely SOA-enabled CRM platform and task-based user interface that will help us achieve their CRM goals and give us the ability to adapt quickly to the changing needs of their business."
Easy-to-Use CRM and Open Standards Based Integration
With certification with Oracle(R) Fusion Middleware, Siebel 8 provides comprehensive support for Service-Oriented Architectures (SOAs) and out-of-the-box Web services-based integration. This simplifies integration between Siebel and other applications and services and accelerates web-based application development. Additionally, Siebel 8 will also provide ongoing, heterogeneous support for non-Oracle technology -- including IBM WebSphere, BEA WebLogic, SQL Server 2005 and IBM DB2 -- to help increase the value of existing IT investments and prevent vendor lock-in.
Building on Oracle's commitment to Linux, Siebel 8 provides Linux support for the first time, offering a powerful, yet lower-cost platform alternative. Siebel users can now benefit from Oracle's Unbreakable Linux support program (http://www.oracle.com/linux) by choosing Oracle as the Linux operating system support provider in addition to the Siebel technology. Oracle's extended support for Linux illustrates the company's continued effort to reduce Total Cost of Ownership (TCO) for its users, support open industry standards and address key customer requirements.
Key usability and other enhancements to Siebel 8 include:
oSiebel Task-Based User Interface -- extends business process automationacross the "last mile" directly to the point of user interaction. Tasksare designed to increase the productivity of novice or intermittent usersby guiding them through the execution of unfamiliar tasks, while veteranusers can switch seamlessly between multiple tasks throughout theirworking day.oChange Business Processes in Real Time -- enables line-of-businesspersonnel to create and change business rules and processes using adeclarative, drag-and-drop environment that requires no coding, all inreal time.oNew and Enhanced Search Capabilities -- improves usability, informationdiscovery and enhances end-user productivity through the ability toretrieve information both in and outside of the CRM application. OracleSecure Enterprise Search 10g, Oracle's comprehensive, standalone searchengine, is provided out-of-box with Siebel 8. In addition, the new andenhanced search capabilities in Siebel 8 are implemented by Web servicesto easily facilitate integration with customers' choice of third-partyenterprise search engine.oExpanded Web Services Support -- provides a standardized, SOA-enabledmeans to compose cross application business processes that span businessareas, technologies and data stores. Siebel 8 delivers extensive newpre-built, highly scalable Web services for critical CRM businessprocesses and components.oAdvanced Deployment Management -- simplifies management of Siebeldeployments and upgrades, thus reducing time, cost and complexity.
Continued Industry Specific Innovation with Siebel Applications
Siebel 8 includes extensive enhancements to Siebel Sales, Siebel Enterprise Marketing, Siebel Customer Order Management, Siebel Contact Center and Service, Siebel Universal Customer Master and Siebel Self Service and eBilling applications, and builds on Siebel CRM's unmatched industry-specific CRM solutions. For example, Siebel Universal Customer Master leverages the new business rules engine, providing a flexible approach to privacy management. Siebel 8 delivers comprehensive industry solutions in public sector, communications, utilities, life sciences, financial services, insurance, manufacturing, high-technology and automotive and consumer packaged goods. For example in public sector, users can create, monitor and escalate incidents, enter and manage evidence while complying with government requirements with Siebel Offense Management and Siebel Incident Management, both part of Siebel CRM Release 8.
"In order for companies to remain competitive in the market today, they must have processes in place that enable them to make more informed decisions, respond to the changing needs of their customers and provide a consistent customer experience across all channels," said IDC Analyst Mary Wardley. "With its release of Siebel 8, Oracle responds to these requirements with smoother administration features, a more flexible user-friendly interface, standards-based integration and new enhancements to the Siebel CRM product line."
"Siebel 8 builds on Oracle's continued commitment to help shape the evolution of next-generation transformational CRM," said Oracle Senior Vice President of CRM Products Ed Abbo. "This release features unsurpassed usability across the board, redefines the concept of business responsiveness and is another significant milestone of delivering on Oracle's Application Unlimited program."
Siebel CRM Release 8 is available immediately for traditional deployment, and is also available on demand via Oracle On Demand.
Oracle is the world's largest enterprise software company. For more information about Oracle, please visit their Web site at www.oracle.com/.
This announcement is provided to you solely for information purposes, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Many factors can materially affect Oracle's product development plans and the nature and timing of future product releases. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle.
This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information.
Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.
Source: Oracle Corporation
CONTACT: Susie Penner of Oracle, +1-650-506-1973, or firstname.lastname@example.org
Web site: www.oracle.com/Related Thomas Industry Update
Oracle made a bold move into cloud CRM this month, but what does it mean for competitors like Salesforce and Microsoft and Oracle's own Siebel customers?
The CRM (customer relationship management) market got a bit busier this month with the entry of Oracle's long-awaited Oracle Fusion CRM, which is also the foundation of Oracle's new Public Cloud.
As the latest entry in a very competitive market, Oracle (NASDAQ: ORCL) will have to stand out to get noticed. So how does it stack up against established offerings from the likes of Microsoft, Salesforce.com and SAP? And perhaps more importantly for Oracle's longtime customers, will Oracle Fusion CRM spell the end of CRM On Demand, its existing cloud offering based on Siebel, and Siebel CRM?
"The Oracle cloud is a little different," said Oracle CEO Larry Ellison when he introduced the product suite at the Oracle OpenWorld 2011 user conference recently.
The Oracle Public Cloud is both a platform as a service and applications as a service, he explained.
"The key difference is the Oracle Public Cloud is based on industry standards and supports full interoperability with other clouds and your data center on premise," he said.
By standards, he primarily meant Java. Oracle's cloud claims to run any app written in Java.The End of Siebel and CRM On Demand?
One of the main principles of the Fusion Applications development effort was to bring the best ideas, architectural patterns and business practices of all "legacy" applications (eBusiness Suite, PeopleSoft, JD Edwards, Siebel CRM, Retek, and so on) into the new suite, wrote Alexander Hansal in his October 17 blog post.
Hansal, a technical instructor in Siebel and an Oracle consultant, wrote, "The trained eye will see typical 'Siebel patterns' in Fusion CRM. On the other hand, the requirements for CRM have drastically changed in the last years, so there are lots of new things as well."
Hansal said Siebel customers have three options: Stay with their legacy application by upgrading to the most mature version (Siebel 8.1.1); augment their existing legacy app with new functionality offered by the Fusion Applications stack; or ditch the legacy stuff and embrace the new Fusion world.
Customers can easily upgrade, he believes, because Fusion Applications are designed from the ground up to co-exist with Oracle's legacy apps.
Hansal concluded: "I believe that Siebel CRM is not dead. Too many hours and dollars/euros/rubel have been spent by customers in Siebel projects to naively believe that they will just dump it all for version 1 of Fusion CRM.
"While I usually don't do too much IT crystal balling, they should see another decade of thriving Siebel projects, but there is a new flower in the garden which they shouldn't neglect (translates to: WAKE UP and get TRAINED on Fusion Applications."Oracle Public Cloud: The Complete CRM Package?
"Oracle is the only vendor that provides a comprehensive suite of enterprise solutions in the cloud, which includes both application services and platform ones," Trip Chowdhry, managing director of equity research at Global Equities Research, wrote in a recent research note.
Oracle's application services include Fusion CRM, Fusion HCM and Social Networks, while its platform services include Java Services and Database Services – and just this week, Oracle added cloud customer service with the acquisition of RightNow.
Oracle claims, among other things, that its Oracle Fusion CRM Cloud Service enables organizations to combine customer and product master data information with all CRM processes – which the vendor says is a first for cloud-based CRM solutions. Oracle also claims that the service delivers a consolidated customer center for all CRM business processes.Oracle Shuns Multi-tenancy
Although Ellison indulged himself and his captive audience in taking pot shots at Salesforce, Forrester Research analyst James Staten said he believes the Oracle offering may be more of a direct competitor to Amazon Web Services than Force.com.
The strongest evidence is in Oracle's stance on multi-tenancy, said Staten, noting that Ellison shunned a tenancy model built on shared data stores and application models, which are key to the profitability of Salesforce.com (and most true SaaS and PaaS solutions).
The Oracle Cloud offering is based not on multi-tenancy, but on virtualization containers that allow customers to seamlessly switch back and forth between the private and the public clouds.
"Oracle will no doubt use its own Xen-based hypervisor, OracleVM, rather than the enterprise standard VMware vSphere," said Staten, noting that image conversion between the two platforms is fairly easy.
While many enterprise infrastructure and operational professionals will applaud this approach, this IaaS-centric architecture is far more resource-intensive for supporting multiple customers than the Salesforce model, Staten said.
Microsoft seems to agree with Salesforce, as its Windows Azure model applies tenancy at the application level as well, he added.
A big selling point for Oracle could be that the same Fusion middleware software sold on-premises is available in the cloud and that the programming model for Oracle Public Cloud is the same open standards-based languages of Java, BPEL and Web services.
"This is in clear contrast to the walled gardens of most other PaaS offerings," said Staten. "Microsoft comes closest to this value proposition as most open languages and web services are supported but the middleware services of Azure are not one-for-one with their on-premise equivalents."
No doubt some IT pros will laud this architectural consistency, as it significantly eases the migration of Java apps between on-premises and cloud.Pricing and Financials Coming
While Ellison announced a collection of cloud services – four SaaS applications and 4 PaaS services – only a subset of these appear on the cloud.oracle.com site.
Only the company's database and Java services are shown as PaaS services, with the already pre-existing CRM and human capital management as SaaS applications.
Staten said management and Fusion Financials (Oracle eBusiness Suite) are expected to follow at the SaaS layer, with a data service to supposedly rival Azure. Lots of unknowns remain for this service, the biggest being pricing, said Staten.
While Ellison talked about an AWS-like pay-per-use model, he also stated the requirement of a subscription.
As every instance will include at least either an Oracle database or a WebLogic app server, users can expect each instance to cost far more than Amazon's $0.08 for a small VM, said Staten.
San Mateo, Calif.-based Siebel (SEBL: Research, Estimates) reported net income of $71 million, or 14 cents per share, compared with pro forma net income of $27.3 million, or 6 cents per share, for the same period last year, representing increases of 161 percent and 133 percent, respectively. The mean analyst estimate for the quarter was 11 cents per share, according to First Call.
Revenue for the third quarter surged 131 percent to $480.9 million from $208.5 million for the same period in 1999. CIBC World Markets analyst Melissa Eisenstat had estimated that Siebel's revenue would be $415.7 million 14 percent less than what the company actually reported. Revenue from license fees totaled $300.4 million, compared with $127.7 million for the same period in 1999. Eisenstat had estimated that license revenue would total $254.1 million.
Revenue from maintenance, consulting, and other services reached $180.6 million, compared with $80.8 million for the same period in 1999, an increase of 123 percent.
Siebel is the leading player in the rapidly expanding area of customer-relationship management, or CRM, software, which is used to collect and analyze information about customers, enabling companies to better target their marketing campaigns and improve customer service call centers. Its stock closed Tuesday up $2.94 at $112.75, a level seven times higher than its 52-week low. At Tuesday's closing price, Siebel is selling for more than 260 times what analysts expect the company to earn this year.
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