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1Z0-219 Siebel Customer Relationship Management 8 Business Analyst

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1Z0-219 exam Dumps Source : Siebel Customer Relationship Management 8 Business Analyst

Test Code : 1Z0-219
Test Name : Siebel Customer Relationship Management 8 Business Analyst
Vendor Name : Oracle
: 74 Real Questions

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Oracle Siebel Customer Relationship Management

Radware’s AppDirector Achieves Oracle Validated Integration with Oracle’s Siebel consumer Relationship administration eight.1 | Real Questions and Pass4sure dumps

Radware, a leading provider of built-in utility delivery solutions for company-wise networking, today announced that its clever application birth controller (ADC), AppDirector® 2.11, has executed Oracle Validated Integration with Oracle’sSiebel consumer Relationship administration (CRM) eight.1.

Siebel CRM 8.1 is designed to present trade-particular solutions for self-carrier and comprehensive client loyalty management that allows can charge-effectivity through the use of open requisites expertise. With more desirable user interfaces and new revenue forecasting capabilities, agencies are empowered with the tools critical for riding revenue streams. Radware’s AppDirector is according to a pay-as-you-grow licensing mannequin, which generates accelerated utility speeds and provides ‘always up’ community access all in a smartly built-in answer.

Oracle Validated Integration through the Oracle PartnerNetwork offers valued clientele confidence that integrations between Oracle applications and complementary companion options have been validated and the items work collectively as designed. this can support in the reduction of possibility, enrich system implementation cycles, and provide for smoother enhancements and easier upkeep. Oracle Validated Integration applies a rigorous technical method to overview the integrations of third-birthday party application to Oracle functions products, including productized repeatable integrations from system integrators. Oracle gives entry to Oracle applications software, tools, technical components and practising to aid companions in developing integrations in keeping with Oracle necessities and optimal practices. companions who've effectively validated their integrations are authorized to use the “Oracle Validated Integration” brand.

The award-profitable AppDirector solution brings a wealth of critical merits to shoppers via its integration method, including:

• Server Availability and utility efficiency: with the aid of combining its next-generation, OnDemand change® multi-gigabit hardware platform with the powerful capabilities of the business’s APSolute® operating device “classifier,” these reducing-facet tools (including SSL acceleration, TCP multiplexing, object caching, web and picture compression, TCP optimization, and greater) enrich response time throughout a considerable number of media types and offload Siebel CRM servers whereas offering a committed level of accelerated carrier for every kind of end-clients (together with PDAs, wireless, broadband, etc.).

• cost rate reductions via a Pay-As-You-develop solution: with no forklift improve requirements, Siebel CRM clients enjoys an ”always working” network ambiance that offers short access to CRM applications and promotes company continuity through intelligent traffic routing mechanisms. This helps increase company’s brief- and lengthy-time period rate reductions on CAPEX and OPEX.

• useful catastrophe recuperation for native and Globally Dispersed Siebel CRM options: Transaction completion is enabled through layer four-7 site visitors redirection policies with a resilient solution. mixed with a patented, sophisticated network proximity and location load calculation, it outcomes in precise-time identification and bypassing of any inaccurate factor resulting in at all times-attainable globally dispersed Siebel CRM solution.

• Securely integrated network features for business Operations: Radware’s ADC answer promises an industry-main built-in software security function to alleviate dangers. With a few protection features from internet utility coverage and PCI compliance to Denial of service (DoS) protection and an Intrusion Prevention gadget (IPS), customers are supplied with quick and accurate shields that avoid safety threats.

“by means of leveraging their partnership with Oracle, they proceed to present their consumers a complete answer in AppDirector that gives ranges of resilience, efficiency, and scalability, which are unparalleled in nowadays’s market,” spoke of Yossi Vardi, Vice-President company building, Radware. “apart from offering superior technical elements, they continue to be dedicated to aggressively promote company values and facilitate growth through a ultimate-of-breed answer it really is designed to streamline the implementation of ADC’s and boost the pleasant of event for their consumers.”

AppDirector’s superior capabilities allow the solution to integrate with newly-deployed Siebel CRM environments hassle-free and with out the need to make specific configuration changes or modify consumer present source code across net servers. With valuable Layer four-7 policies and granular software intelligence for end-to-end company-wise networking, AppDirector has the skill to control tailored Siebel CRM deployments of all sizes.

Radware is a Gold stage member of the Oracle PartnerNetwork.

about the Oracle PartnerNetwork (OPN)Oracle PartnerNetwork ( specialized is the latest edition of Oracle's accomplice program that gives companions with equipment to improved boost, promote and put in force Oracle options. OPN really good offers supplies to teach and support specialized advantage of Oracle products and options and has evolved to admire Oracle's becoming product portfolio, associate base and enterprise chance. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are executed through competency construction, company outcomes, knowledge and confirmed success.

About RadwareRadware (, a worldwide chief in integrated utility birth options, assures the whole availability, highest efficiency, and comprehensive security of enterprise-critical purposes for practically 10,000 companies and carriers global. With APSolute®, Radware’s comprehensive and award-winning suite of utility start and network security items, companies in each industry can power business productiveness, enrich profitability, and cut back IT working and infrastructure charges by using making their networks “business wise”.

This press unlock may additionally include ahead-looking statements which are discipline to dangers and uncertainties. elements that may cause specific results to vary materially from these forward-looking statements encompass, but aren't restricted to, usual company circumstances within the software Switching or network safety business, alterations trendy for utility Switching or community protection items, the timing and quantity or cancellation of orders and other dangers special every now and then in Radware's filings with the Securities and alternate commission, together with Radware's form 20-F.

IBM Advancing Hrvatski Telekom's Digital Transformation With New consumer Relationship management device | Real Questions and Pass4sure dumps

ZAGREB, Croatia, may additionally 30, 2017 /PRNewswire/ -- Hrvatski Telekom introduced it selected IBM (NYSE: IBM)  to modernize and manage the business's customer relationship processes to aid force its digital transformation.

Hrvatski Telekom serves 2.2 million cellular subscribers, just about 1.0 million mounted traces, 408,000 tv services and 763,000 broadband connections.

With an accelerated growth and complexity of converged telecom offerings mixed with becoming customer calls for and implementation of convergent offers, Hrvatski Telekom determined to implement a new CRM device which is expected to lift the user adventure to a brand new, more suitable level. the brand new CRM device will introduce a unique data storage and processing equipment for all HT consumers (wholesale and retail). the new system goals to encompass enterprise, residential, prepaid and postpaid users. business tactics regarding the brand new CRM equipment are planned to optimize and simplify in addition to make contributions to the pride of shoppers and employees who will use the brand new system.

"We in Hrvatski Telekom are looking to stay the leader on the regional telecommunications and digital provider market. To achieve this, they want to have the most useful customer experience. they now have, therefore, selected IBM as their company for the implementation of a brand new CRM equipment, which is part of their company Transformation application, to be able to have an excellent effective impact on client pride. they have chosen IBM on this undertaking, in line with their potential to display market-leading top of the line practices in omni-channel engagement and digital innovation. They predict this may influence in big improvement of pride of both their personnel and clients," noted Anamarija Mlinarić, CRM Transformation undertaking Director, Hrvatski Telekom.

Hrvatski Telekom teamed with IBM world company features to provide its clients with the optimum client adventure. As a part of the settlement, IBM will help streamline enterprise procedures that can speed up the enterprise's digital transformation through alterations of their customer-facing entrance workplace undertaking in addition to essential lower back end capabilities. The anticipated consequences are reduced prices, a greater agile corporation and delivery of an more advantageous consumer-focused strategy to operations. IBM will work with Hrvatski Telekom to put in force a single consumer relationship administration platform in keeping with an Oracle Siebel solution tailor-made specially for telecommunications that allows you to provide a 360 view on all consumer interactions, profile and selection facts, as well as marketing hub functionalities. 

"Telecommunication suppliers are facing hurdles when it comes to providing an most excellent customer experience as subscriber demands around new applied sciences and features shift the landscape," observed Damir Zec, nation leader, IBM Croatia. "Hrvatski Telekom's enduring dedication to its customers is established through the adoption of new, imaginative strategies and tools that represents the future of technique transformation within the digital age. We're working with Hrvatski Telekom to help convey their required efficiencies and agility whereas addressing the essential aspects of digital change, reducing fees, and operational disruption for better ranges of customer service."

About IBM:For more guidance, discuss with

About Hrvatski Telekom:For greater assistance, discuss with

Media Contact:Marisa Conway IBM Media relations

supply IBM

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What companions Are saying | Real Questions and Pass4sure dumps

"Oracle's acquisition of Siebel will extra prolong its skill to offer world type client Relationship administration options. Accenture is the leader in delivering CRM options, focused on helping groups achieve excessive performance. together, they help their customers who opt for Oracle enhance productivity and improve the consumer event, while on the same time decreasing the overall can charge of possession. we're very excited about the future probabilities."   —Jim Hayes, world Managing Director of Accenture's Oracle follow, Accenture

"Genesys applauds Oracle's acquisition of Siebel. Genesys has had an extended and prosperous partnership with each Oracle and Siebel, presenting businesses with the business's most finished solutions for managing client interactions throughout earnings and aid units. They seem to be forward to working with Oracle to speed up business innovation for their joint customers."   —Karl Holzthum, Senior vp, international Channels & Alliances, Genesys

"Microsoft is happy that Oracle will proceed to wholly help Siebel clients who decide to run on the Microsoft platform and database. via collaboration with Oracle, we're working collectively to make sure interoperability for their commonplace valued clientele."   —Dan'l Lewin, vice president, .internet business building, Microsoft

"As key individuals of the EDS Agility Alliance, we're assured that the Oracle and Siebel union will convey remarkable innovation and value to EDS and its purchasers."   —Michael H. Jordan, Chairman and CEO, EDS

"BearingPoint congratulates Oracle on their continued steps to deepen and expand their enterprise utility capabilities and additional their industry center of attention through the acquisition of Siebel methods. They agree with the mixture of Oracle and Siebel and their new plans for CRM fusion will further raise their ability to more desirable serve their mutual valued clientele."  —Gail P. Steinel, govt vice chairman, world industrial services industry, BearingPoint, Inc.

"HP has long been a strategic accomplice of both Oracle and Siebel. on account of the mixture of Oracle and Siebel, their joint HP and Oracle shoppers are positioned to benefit from the array of solutions and functions."   —Ron Eller, vice president and well-known supervisor enterprise solution Alliances, HP

"Oracle's recent acquisitions have helped it construct a highest quality-of-breed utility suite. The proposed Siebel acquisition will lengthen a proven superior-of-breed CRM answer, which is a market leader. Having labored on distinct international engagements on Oracle, PeopleSoft, Siebel, and different applications within the commercial enterprise area, Infosys is neatly positioned to support clients chart out a clear map in keeping with their selected situation. Infosys would leverage its partnership with Oracle, its deep area talents, and its international birth model to make sure that clients have a greater competitive CRM solution with a decrease cost of ownership."  —Kakal Chandrashekhar, global Head, enterprise options, Infosys

"Hitachi Consulting welcomes the Oracle - Siebel combination. As early national companions for each groups, their purchasers have loved the merits of options developed on Oracle and Siebel technology products for a long time. This acquisition will permit us to bring even more advantageous options to their purchasers in addition to sharpen their focus in the marketplace."   —Michael Travis, President and COO, Hitachi Consulting

"companies searching for a leading part CRM solution have for years been faced with a 'better of breed' alternative versus an 'enterprise suite' choice.  Oracle's acquisition of Siebel permits businesses to get the best of both worlds. here's good information for the market and first rate information for consulting corporations like Hitachi Consulting."  —Brian Johnson, Managing vp, customer & Channel options, Hitachi Consulting

"We see nothing but upside with the mixture of Oracle and Siebel. this can outcomes in top-quality-in-type product capabilities backed by using the elements of an even bigger company. As one of the most largest consumers of Siebel, and a robust accomplice of both Oracle and Siebel, they accept as true with the combination will allow us to supply better cost to their business, their purchasers, and the business."   —Barbara Schaedler, vp corporate advertising, Fujitsu Siemens computers

"Unisys is an enterprise category customer of Oracle's ERP software, as well as a big consumer of PeopleSoft HR and Siebel CRM applications.  They trust the acquisition of Siebel is a crucial circulation for Oracle and for the business, and one that allows you to assist us give seamless integration of their systems and purposes to guide their operations and purchasers everywhere."  —John Carrow, Chief advice Officer and vice chairman of worldwide assistance expertise, Unisys

"Oracle's consolidation of the CRM area will better serve their valued clientele, in addition to Oracle's. As a longtime PeopleSoft CRM accomplice, Apex IT saw instant benefits for their customers—and their enterprise—as a result of the acquisition with the aid of Oracle. And, as a protracted-time implementer of Siebel CRM, we're excited about Siebel's vertical industry and CRM advantage being combined with the powerhouse Oracle suite of solutions."   —Eric Steege, President & CEO, Apex IT

"We applaud the announcement of Oracle's agreement to acquire Siebel. They believe that it'll handiest provide possibility for their clients and for Apex IT. The consolidation of the CRM house by way of Oracle and their background as a Siebel implementer coupled with their position as an Oracle/PeopleSoft CRM accomplice capability that the combination will deliver Apex IT a chance to better serve their consumers and Oracle's customers."   —Eric Steege, President & CEO, Apex IT

"With the Siebel acquisition they proceed to look extraordinary issues going on at Oracle for company partners.  it is a thrilling time to be working with Oracle as a associate."  —Walt Zipperman, CEO, DAZ systems, Inc.

"Oracle's acquisition of Siebel is nirvana for partners with each Oracle and Siebel competence. these of us who've labored behind the scenes for years integrating these products can now come out of the closet and absolutely take part in the growing to be Oracle financial system, developing whole business procedures for the various purchasers who run mixtures of Oracle and Siebel items."   —Marc Hebert, govt vice chairman, marketing & Alliances, Sierra Atlantic, Inc.

"As an Oracle implementation associate, Baytree is excited in regards to the Siebel acquisition for a number of motives. From a tactical viewpoint, Oracle's acquisition will supply more advantageous guide and tighter integration attainable to their valued clientele, whereas strategically, these two product traces will supply greater and richer capabilities through a 'Fused' product suite by way of Oracle's Fusion efforts. they now have checked out this acquisition from a couple of views and have yet to discover the down facet."  —Hal Hawisher, vice president of income and Alliances, Baytree

"As a partner of both Oracle and Siebel we're excited to look the mixture of those two very spectacular product units. It provides large new capacity to both customers of Oracle and Siebel, and builds out the built-in business answer as a part of the Fusion software initiative."  —John Beaumont, vice chairman of ERP solutions, Cognizant know-how options

"As CRM has become significantly built-in into the management of many companies, the folding of Siebel's CRM platform into Oracle's E-business Suite will offer massive opportunities for their consumers to greater leverage their CRM investment with Oracle's order administration and online promoting capabilities while simultaneously decreasing their infrastructure complexity."  —Chip Nordstrom, vice president of income, Dynamic information techniques, LLC

"The aggregate of Oracle and Siebel will finally deliver the authentic promise of CRM and the client centric commercial enterprise."  —Ben Pastro, ThoughtDigital

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Siebel Customer Relationship Management 8 Business Analyst

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AMC Contact Canvas for Oracle Siebel Achieves Oracle Validated Integration with Oracle Siebel Customer Relationship Management | real questions and Pass4sure dumps

AMC Contact Canvas recertifies Oracle Siebel to CRM with latest version

Richmond, VA (PRWEB) April 03, 2016

AMC Technology, a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of AMC Contact Canvas 6.5 with Oracle Siebel 8.2 IP2015.

Contact Canvas is AMC's open architecture platform that enables a better call center experience. Contact center agents and knowledge workers can place, receive, transfer and conference customer interactions with full, real-time access to customer information. Screen pop is enabled through Contact Canvas's ability to transfer data from the CTI platform into an instant, convenient display of customer information.

To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers.

"We've partnered with Oracle for a decade to offer communication platform integration to extend Oracle's CRM offerings and assist Oracle customers to improve their customer journeys by leveraging customer data within CRM. AMC is happy to continue to offer Siebel as a business application that they support through Contact Canvas. As one of only a few vendors that support IP2015, their Oracle Validation demonstrates to customers not only do their products perform as advertised, but also that they have a partner in AMC that is committed to supporting their contact center solution," said Aimee Stinson, Director of Strategic Alliances and Marketing.

Through Contact Canvas, agents handle calls more efficiently through inbound and outbound screenpops, customer service is improved by reducing the number of call transfers needed through enhanced intelligent routing, and activity reporting is more accurate and consistent.

Every day, tens of thousands of contact center agents and knowledge workers around the globe use AMC Technology solutions to work more efficiently and deliver higher levels of customer service. Their customers range from global Fortune 1000 corporations to small and mid-sized businesses throughout a broad range of functional areas and industries.

About AMC TechnologyAMC Technology is a global leader in contact center and CRM integration with over 20 years of experience. AMC powers contact centers and customer interactions for companies around the globe through certified products and unparalleled expertise. AMC's Contact Canvas™ product suite allows customers to integrate CRM and communication platforms, including CTI, across the enterprise, for call center agents and knowledge workers.

For the original version on PRWeb visit:

Microsoft Touts Dynamics Success at Financial Analyst Event | real questions and Pass4sure dumps


Microsoft Touts Dynamics Success at Financial Analyst Event
  • By Kurt Mackie
  • 05/17/2012
  • Financial analysts lobbed questions about Microsoft Business Solutions (MBS) on Wednesday at a JP Morgan bank-sponsored event in Boston.

    Fielding questions at the JP Morgan Technology, Media & Telecom Conference were Kirill Tatarinov, president of MBS business, and Bill Koefoed, general manager of investor relations. MBS concentrates on Microsoft Dynamics customer relationship management (CRM) and enterprise resource planning (ERP) solutions as part of the Microsoft Business Division. The Microsoft Business Division also includes Microsoft Office, SharePoint, Exchange, Lync and hosted solutions in Office 365, which together generated more than 90% of the division's revenue, according to Microsoft's latest 10Q report (Word doc).

    At the event, Bill Koefoed, general manager of investor relations, quantified the Microsoft Dynamics part of the business, stating that "the latest statistic that we've given on Microsoft Dynamics is that it's over a billion dollars," according to a Microsoft transcript (Word doc). He contrasted that figure with the near $70 billion in revenue Microsoft reported last year.

    While Microsoft CEO Steve Ballmer has said that all Dynamics products eventually will move to the cloud, most of Microsoft's customers using Dynamics have deployed the on-premises products. That's even true with Dynamics CRM, which was the first of the Dynamics product line to be offered as a service by Microsoft.

    "Of course, we've been in the market with Dynamics CRM for over seven years now and they have approximately 40,000 customers and most of them have on premises deployment," Tatarinov explained. However, when it comes to new customer sign-ups, Microsoft has found that 60 percent elect the cloud-based version. Tatarinov described Dynamics CRM as "one of the fastest growing products in Microsoft's history," with "31 quarters of double-digit growth." He called it "the poster child of cloud computing."

    Microsoft's next planned service update to Dynamics CRM Online is scheduled for sometime in the second quarter of this year. Microsoft plans to enable CRM access on the road for mobile workers with this service update, which will add a "cross-platform native mobile client for Windows Phone 7.5, iPad, iPhone, Android, and Blackberry devices called Microsoft Dynamics CRM Mobile," according to Microsoft's description.

    Dynamics CRMTatarinov was dismissive of the CRM competition, citing only Oracle's Siebel and as competitors to Dynamics CRM. Overall CRM market analysis by Gartner mostly bears out his assertion. A 2012 Gartner report on CRM for customer service contact centers lists, Oracle Siebel, Oracle RightNow Technologies, Dynamics CRM and Pegasystems all in the leaders' quadrant. A 2011 Gartner report on sales force automation lists, Dynamics CRM, Oracle CRM On Demand and Oracle Siebel as leaders. A 2010 Forrester Research report described Oracle Siebel CRM and SAP CRM as offering "the most complete solutions."

    Still, in terms of revenue, Microsoft is behind the leaders, according to IDC. In a report looking at 2010 revenues, Microsoft's CRM business pulled in $214 million in revenue, while Microsoft's rivals pulled in more than a billion.

    Microsoft is targeting 4,800 Siebel customers since "we've not seen a single happy Siebel customer and they view it as a huge opportunity for us," Tatarinov said. He revealed that Microsoft's own sales force had used Siebel "years ago," but they were not happy with it.

    "Eighteen months ago they turned Siebel off and replaced it with Dynamics CRM, and today the entire 60,000 people that are all things field-related in Microsoft run Dynamics CRM and satisfaction is high," Tatarinov said.

    Dynamics ERPOn the ERP side, Tatarinov recounted the four solutions, which are targeted at midmarket organizations: Dynamics AX, Dynamics GP, Dynamics NAV and Dynamics SL. He said that Microsoft made an effort about five years ago to "segment those products" and that Microsoft's channel partners are "comfortable" with the products. He claimed that "there's complete clarity in their channel." Of 10,000 partners, 2,000 are independent software vendors creating solutions to address specific industries using Dynamics products.

    Microsoft's partners, it seems, need to have some staying power in the ERP space to survive. Tatarinov characterized the ERP refresh cycle as happening "every 12 to 15 years."

    This week, Microsoft announced the release of a beta version of Dynamics NAV 2013 for its partners. Paul White, senior director for Microsoft Dynamics ERP product management, characterized this release as an important milestone in Microsoft's march to the cloud with ERP.

    "This beta release is also significant because Microsoft Dynamics NAV 2013 will be the first Microsoft Dynamics ERP solution for Windows Azure giving customers the choice to move to the cloud on their own terms," White stated in the announcement.

    Microsoft has associated its ERP systems with its familiar Excel user interface, while its CRM application uses an Office-based UI. Tatarinov claimed that "Dynamics CRM is built inside Outlook" rather than just being integrated with it. He also claimed Dynamics synergy with other Microsoft products, such as Windows Azure, SQL Server and Kinect. On the Kinect side, he said that multitouch is "playing a huge part in manufacturing environments and things like warehouse management."

    The May 16 talk is available for listening on demand at Microsoft's investor relations Web site here.

    About the Author

    Kurt Mackie is senior news producer for the 1105 Enterprise Computing Group.

    HP to sign mega deal with Salesforce, may dump Oracle Siebel: analyst | real questions and Pass4sure dumps

    PC giant Hewlett Packard (HPQ) is probably going to sign a mega customer relationship management (CRM) deal with for about 35,000 to 40,000 seats, a move that might end up replacing Oracle Siebel as its CRM provider.

    The development comes at a time when the relationship between Oracle and HP have soured following the public outcry of Oracle CEO Larry Ellison for HP’s sacking of his friend Mark Hurd as CEO. Hurd eventually joined Oracle.

    The tensions between the two technology giants resurfaced in recent weeks, as Ellison tried unsuccessfully to get HP’s new CEO Leo Apotheker to testify in the Oracle-SAP TomorrowNow copyright infringement trial. Apotheker was the former Chief Executive of German business software maker SAP AG, Oracle’s arch rival.

    HPQ is completely shutting down Oracle Siebel, which contacts tell us has made Oracle (ORCL) very furious. Contacts tell us that by moving to Salesforce, HPQ may be saving 40 percent - 50 percent over ORCL Siebel, Trip Chowdhry, an analyst at Global Equities Research said citing industry contacts.

    Salesforce wants to close the deal with HP before its Dreamforce event, Chowdhry said referring to contacts. Dreamforce 2010, a cloud computing event by Salesforce, takes place between Dec. 6 and Dec. 9, in San Francisco.

    Chowdhry said his contacts are almost 100 percent sure, if HP signs the mega deal of greater than 35,000 seats or so with Salesforce before the Dreamforce event, someone from HP will deliver the keynote at the event.

    The analyst also said some of its contacts are hearing that HP's new CEO Leo Apothekar may show up at Salesforce's Dreamforce event.

    If the deal happens, this would represent significant shift within the technology industry.

    On the other hand, the analyst said Salesforce may feel confident that now is the time to move away from being under the shadow of Oracle, and Claim to the Enterprise World that is the New Oracle; just like Google is the New Microsoft; and Microsoft is the New Xerox!

    Both Oracle Siebel and Salesforce offers customer relationship management (CRM) software for businesses. The work of CRM involves focusing on service automated processes, information gathering and processing, integrating and automating various customer serving processes in a company. It also manages to keep track of customer preferences, buying habits, deals with service requests, information requests, complaints etc.

    The key difference between Oracle Siebel and Salesforce solutions are Siebel is more sophisticated but complicated to use , where as have better graphics, easier to train employees but not as comprehensive.

    Oracle, which bought Siebel Systems in 2006 for $5.85 billion, currently offers about 50 CRM applications that are able to provide for all the customer service requirements of small, medium and large industries. Its solutions are more comprehensive, offers greater functionality and reliability.

    Meanwhile, Salesforce allows a company to handle all their business applications with a single data model, one sharing model, and one user interface. It offers a shared enterprise application that provides for collaboration, reporting, data sharing etc.

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