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ST. LOUIS--(company WIRE)--Rising consumer expectations and more channels of interaction proceed to pressure the customer revolution, forcing businesses to rethink their consumer journey strategies. as a result, Perficient, Inc. (NASDAQ: PRFT), a number one guidance expertise and administration consulting firm serving international 2000 and other massive commercial enterprise customers throughout North america, is experiencing a rise renowned from shoppers to support design and carry customer journey solutions that more desirable meet customer preferences, deliver crucial and interesting experiences, and power enterprise growth. Perficient consultants are current at Oracle OpenWorld 2014 to talk about their newest Oracle customer event (CX) choices, which utilize Oracle’s comprehensive, integrated cloud solutions and handle nowadays’s customer experience challenges.
“realizing the drivers of a pretty good journey is vital to realizing ecocnomic increase. today’s customer has the entire control and calls for responsive, personalized provider from manufacturers throughout all contact features, together with cell, social, digital and in-adult channels,” noted Alfred Arnaud, familiar supervisor of Perficient’s Oracle customer adventure observe. “a success companies will evolve their client event suggestions to enhanced connect with their purchasers in new ways, comprehend them, respond to them, and assume their needs. enforcing consumer adventure options by means of the cloud enables them to achieve this straight away, efficiently and comfortably.”
Perficient partners with organizations to deliver contemporary client journey recommendations, assessments and workshops throughout leading technology platforms and providers. mainly, Perficient’s Oracle CX apply helps consumers both keep in mind the customer journey – their shoppers’ perceptions and behaviors all over the whole customer lifecycle – and manipulate that experience with the aid of aligning their company’s advertising, sales and repair recommendations utilising Oracle cloud applied sciences, together with Oracle sales Cloud, service Cloud, advertising and marketing Cloud and Siebel CRM.
“corporations that prioritize the customer journey will generate greater profits than their rivals. imposing a CX method via the cloud ensures their purchasers can bring on consumer expectations in a repeatable and scalable manner,” endured Arnaud. “With the contemporary launch of Oracle advertising Cloud, a platform designed to allow clients to run advertising campaigns across all channels of customer interplay, along with its Oracle earnings and service Cloud structures, Oracle has amplified their capacity to be certain purchasers can most advantageous tackle rising client demands, hold a customer-centric mind-set, and power mutual economic value.”
besides imposing CX strategies via Oracle income, advertising and marketing and service Clouds, and Siebel, Perficient’s Oracle apply offers transformative engagements round Hyperion Cloud functions for Planning and Budgeting, in addition to Cloud ERP. all over OpenWorld 2014, Perficient introduced a number of new Oracle cloud offerings and tools together with:
“With every of these announcements, Perficient continues to demonstrate their imaginitive method to the cloud in addition to other transformative technologies across industries, together with cellular, business intelligence and person journey design,” stated Emil Fernandez, Perficient vice president of Oracle functions. “As an Oracle companion for more than 15 years, we're committed to partnering with their shoppers to accelerate their boom and resolve advanced challenges in the course of the implementation of business-pushed technology solutions.”
comply with Perficient at Oracle OpenWorld 2014
throughout Oracle OpenWorld, Perficient specialists will deliver key displays involving healthcare and lifestyles sciences know-how options, business intelligence applications and reporting, and records integration. notably, presentations include:
The Perficient team also is handy in booth #2221 to discuss key Oracle technology solutions including EPM, ERP, CX, and business intelligence for main industries like lifestyles sciences, healthcare, financial capabilities, purchaser markets and energy.
learn extra about Perficient’s presence all over OpenWorld, its talking presentations and key bulletins made.
follow the team on-line by means of the Perficient Oracle blog or via Twitter @Perficient and @PRFT_Oracle.
To schedule a media interview with a Perficient discipline matter knowledgeable, please contact Steve Kornfeld at 314-529-3565.
Perficient is a leading assistance know-how and management consulting enterprise serving world 2000® and commercial enterprise clients right through North the us. Perficient’s authorities serve valued clientele from a network of offices across North the united states and three offshore locations in jap Europe, India and China. Perficient helps clients use internet-primarily based technologies to enrich productiveness and competitiveness; strengthen relationships with consumers, suppliers and companions; and cut back assistance technology costs. Perficient, traded on the Nasdaq global opt for Market, is a member of the Russell 2000®index and the S&P SmallCap 600 index. Perficient is an award-profitable “Premier degree” IBM business accomplice; a Microsoft national provider issuer and Gold certified companion; an Oracle Platinum partner; a Platinum Salesforce.com Cloud Alliance accomplice; a TeamTIBCO accomplice; and an EMC select features group accomplice. For greater suggestions, consult with www.perficient.com.
protected Harbor commentary
one of the vital statements contained during this information liberate that are not purely historic statements talk about future expectations or state other forward-searching information involving financial outcomes and enterprise outlook for 2014. these statements are discipline to commonplace and unknown dangers, uncertainties, and different elements that might cause the actual consequences to differ materially from those meditated by means of the statements. The “forward-searching” tips is in response to administration’s present intent, belief, expectations, estimates, and projections regarding their enterprise and their industry. be sure to be conscious that these statements best reflect their predictions. actual events or results can also fluctuate notably. vital factors that may cause their actual outcomes to be materially diverse from the ahead-searching statements encompass (but aren't constrained to) these disclosed below the heading “risk components” in their annual file on kind 10-k for the 12 months ended December 31, 2013 and in their quarterly document on kind 10-Q for the quarter ended June 30, 2014.
WASHINGTON -- lower than a month after Oracle Corp. employed former legal professional Gen. John Ashcroft's lobbying firm, the Justice branch notified Oracle that an antitrust inquiry into its proposed $5.eight billion acquisition of a rival database software firm had been dropped.
The decision, introduced Tuesday via the department, changed into little question welcome information for Ashcroft's budding lobbying and consulting career, which started ultimate may additionally, just three months after he ended a tumultuous tenure because the nation's appropriate legislations enforcement officer.
The Justice department talked about that the case changed into decided on its merits.
As lawyer widespread at the time of the Sept. 11, 2001, assaults, Ashcroft oversaw a pointy raise of home surveillance in the identify of country wide protection. Critics on both the left and right stated some of his policies broken civil liberties.
As a lobbyist and consultant, Ashcroft might now see his valued clientele with national security interests improvement from the law enforcement and safety policies he promoted whereas in workplace.
Ashcroft encouraged improved government scrutiny of non-public tips in huge databases obtainable within the inner most marketplace. Such databases are constructed by organizations such as Oracle and crammed by using businesses akin to ChoicePoint, one more customer of the Ashcroft firm.
He become additionally a champion of the Patriot Act, a legislation that created a big range of latest government powers within the identify of countering terrorism.
Ashcroft declined to remark for this text.
His enterprise additionally includes his former chief of team of workers, David Ayres, and Juleanna Glover Weiss, a former press secretary to vice chairman Dick Cheney. She also labored for Ashcroft when he became a senator.
Weiss referred to, "Ashcroft is, of course, probably the most an expert people in the world in the antitrust and homeland protection fields, and so it be herbal that organizations like Oracle and ChoicePoint would strategy him."
ChoicePoint, a number one agency of facts to police and safety businesses, including the FBI, has been below fireplace for neatly-publicized security breaches that allowed thieves to fraudulently purchase very own information, together with in some situations Social security numbers and criminal statistics, of as a minimum 162,000 americans.
additionally, ChoicePoint is at the core of a debate over the ground suggestions under which the FBI and different federal businesses should be in a position to entry counsel on residents who don't seem to be suspected of crimes.
Ashcroft will no longer foyer for ChoicePoint on regulatory or privateness considerations, in accordance with ChoicePoint spokesman Chuck Jones.
ChoicePoint retained Ashcroft for "enterprise building basically in the Justice branch and the department of place of birth safety," Jones pointed out.
Ashcroft will promote ChoicePoint know-how for assistance-sharing and records mining, and information capabilities utilized in combating crimes against infants, Jones observed.
within the case of Oracle, Ashcroft "provided us with inner suggestions and assistance" on clearing antitrust hurdles in the proposed purchase of Siebel programs Inc., stated Ken Glueck, an Oracle senior vp.
Glueck noted the hiring of Ashcroft and the Justice department's determination amounted to best "tangentially related movements."
Justice department spokeswoman Gina Talamona declined to discuss the department's process for clearing the proposed transaction, but she talked about "we made their resolution to close the investigation in line with the deserves of the case."
In 2004, as lawyer normal, Ashcroft sued Oracle in an unsuccessful effort to cease the Redwood Shores, Calif., business's $10.three billion bid to purchase PeopleSoft Inc.
based on lobbying data, Ashcroft and his company registered to lobby on antitrust concerns for Oracle on Oct. 18, simply days before the Justice department requested more information on Oracle's deliberate purchase of Siebel programs, a company that focuses on software that helps companies control sales and other interactions with consumers.
beneath federal revolving-door restrictions, Ashcroft can not lobby the govt branch until February, when he'll had been out of government for 12 months.
but he can foyer Congress instantly.
Glueck spoke of that "I don't consider that the attorney general spoke with any one outdoor the company" in regards to the antitrust implications of the Siebel systems deal.
Glueck talked about that Ashcroft additionally will consult with Oracle on place of birth protection issues.
Ashcroft, 63, turned into a two-term governor of Missouri earlier than being elected to the Senate in 1994. He misplaced his re-election bid in 2000 to a useless man, former Missouri Gov. Mel Carnahan, who changed into killed in a airplane crash shortly earlier than the election.
President Bush selected Ashcroft to be his attorney general, a flow that become commonly praised by way of the Republican party's social conservative base.
Andrew Zajac writes for the Chicago Tribune.
Oracle made a daring stream into cloud CRM this month, but what does it imply for rivals like Salesforce and Microsoft and Oracle's personal Siebel consumers?
The CRM (client relationship management) market bought a little busier this month with the entry of Oracle's lengthy-awaited Oracle Fusion CRM, which is additionally the basis of Oracle's new Public Cloud.
as the latest entry in a extremely competitive market, Oracle (NASDAQ: ORCL) will have to stand out to get observed. So how does it stack up towards established offerings from the likes of Microsoft, Salesforce.com and SAP? and perhaps extra importantly for Oracle's longtime valued clientele, will Oracle Fusion CRM spell the conclusion of CRM On Demand, its latest cloud providing in accordance with Siebel, and Siebel CRM?
"The Oracle cloud is a little diverse," mentioned Oracle CEO Larry Ellison when he added the product suite on the Oracle OpenWorld 2011 consumer conference lately.
The Oracle Public Cloud is both a platform as a carrier and functions as a carrier, he explained.
"the important thing change is the Oracle Public Cloud is in line with trade requirements and supports full interoperability with other clouds and your facts middle on premise," he spoke of.
by way of requirements, he primarily supposed Java. Oracle's cloud claims to run any app written in Java.The end of Siebel and CRM On Demand?
one of the most main principles of the Fusion purposes construction effort become to carry the most appropriate ideas, architectural patterns and enterprise practices of all "legacy" applications (eBusiness Suite, PeopleSoft, JD Edwards, Siebel CRM, Retek, and the like) into the brand new suite, wrote Alexander Hansal in his October 17 blog submit.
Hansal, a technical instructor in Siebel and an Oracle consultant, wrote, "The informed eye will see usual 'Siebel patterns' in Fusion CRM. even so, the necessities for CRM have significantly changed within the closing years, so there are lots of new issues as neatly."
Hansal spoke of Siebel consumers have three alternate options: stay with their legacy software by means of upgrading to probably the most mature version (Siebel 8.1.1); increase their existing legacy app with new functionality provided via the Fusion purposes stack; or ditch the legacy stuff and embrace the new Fusion world.
purchasers can conveniently improve, he believes, as a result of Fusion purposes are designed from the floor up to co-exist with Oracle's legacy apps.
Hansal concluded: "I agree with that Siebel CRM is not lifeless. Too many hours and greenbacks/euros/rubel were spent by way of purchasers in Siebel tasks to naively accept as true with that they will simply dump it keen on version 1 of Fusion CRM.
"whereas I usually do not do too an awful lot IT crystal balling, they may still see one other decade of thriving Siebel initiatives, but there's a new flower within the backyard which they should not neglect (interprets to: awaken and get informed on Fusion applications."Oracle Public Cloud: The comprehensive CRM package?
"Oracle is the best dealer that gives a complete suite of enterprise solutions within the cloud, which comprises each utility services and platform ones," go back and forth Chowdhry, managing director of equity analysis at world Equities analysis, wrote in a contemporary research observe.
Oracle's application services consist of Fusion CRM, Fusion HCM and Social Networks, while its platform features consist of Java features and Database capabilities – and simply this week, Oracle introduced cloud consumer service with the acquisition of RightNow.
Oracle claims, amongst different things, that its Oracle Fusion CRM Cloud service allows for corporations to combine client and product grasp facts suggestions with all CRM methods – which the dealer says is a first for cloud-based mostly CRM options. Oracle also claims that the service promises a consolidated consumer core for all CRM enterprise approaches.Oracle Shuns Multi-tenancy
although Ellison indulged himself and his captive audience in taking pot photographs at Salesforce, Forrester analysis analyst James Staten spoke of he believes the Oracle providing may be greater of an immediate competitor to Amazon web capabilities than drive.com.
The strongest proof is in Oracle's stance on multi-tenancy, talked about Staten, noting that Ellison shunned a tenancy mannequin built on shared records retailers and application fashions, which might be key to the profitability of Salesforce.com (and most proper SaaS and PaaS solutions).
The Oracle Cloud offering is based now not on multi-tenancy, but on virtualization containers that allow valued clientele to seamlessly swap backward and forward between the private and the general public clouds.
"Oracle will little question use its own Xen-primarily based hypervisor, OracleVM, as opposed to the commercial enterprise common VMware vSphere," referred to Staten, noting that graphic conversion between both systems is fairly effortless.
while many business infrastructure and operational experts will applaud this approach, this IaaS-centric structure is far more aid-intensive for supporting diverse customers than the Salesforce mannequin, Staten said.
Microsoft looks to trust Salesforce, as its windows Azure model applies tenancy on the utility stage as smartly, he brought.
a big selling aspect for Oracle may well be that the identical Fusion middleware utility bought on-premises is accessible within the cloud and that the programming model for Oracle Public Cloud is the same open requisites-based mostly languages of Java, BPEL and net capabilities.
"this is in clear distinction to the walled gardens of most other PaaS offerings," mentioned Staten. "Microsoft comes closest to this price proposition as most open languages and web services are supported however the middleware services of Azure are not one-for-one with their on-premise equivalents."
no doubt some IT execs will laud this architectural consistency, because it tremendously eases the migration of Java apps between on-premises and cloud.Pricing and Financials Coming
whereas Ellison introduced a set of cloud functions – 4 SaaS functions and four PaaS capabilities – best a subset of those appear on the cloud.oracle.com site.
simplest the business's database and Java functions are shown as PaaS functions, with the already pre-existing CRM and human capital administration as SaaS purposes.
Staten referred to administration and Fusion Financials (Oracle eBusiness Suite) are anticipated to follow on the SaaS layer, with an information carrier to supposedly rival Azure. lots of unknowns continue to be for this carrier, the largest being pricing, referred to Staten.
while Ellison observed an AWS-like pay-per-use mannequin, he additionally cited the requirement of a subscription.
As every example will include as a minimum either an Oracle database or a WebLogic app server, users can are expecting every instance to charge far more than Amazon's $0.08 for a small VM, referred to Staten.
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Lots of companies are dedicated to customer service, but not many businesses dedicate conference rooms to their customers as Siebel Systems Inc. does.
Customer names like IBM, Charles Schwab and Andersen Consulting adorn the rooms where Siebel plots its strategy to remind employees about the company's crusade.
Customer service isn't just good business at Siebel Systems; it is the entire business. San Mateo-based Siebel has emerged as a Silicon Valley leader by developing and selling computer software that helps companies cater to their customers.
"We are fanatical about customer satisfaction," said company founder and CEO Tom Siebel during a recent interview from his Montana ranch.
"Everything they do is built around keeping the customer satisfied."
Siebel Systems makes software for a niche known as customer relationship management, or CRM. The software helps businesses market products, track sales trends and handle customer inquiries.
The company's success has helped keep shareholders extremely satisfied. The company's stock has risen 74-fold since its initial public offering four years ago. In the last year alone, the stock has enjoyed a fivefold increase, making Tom Siebel one of the world's wealthiest men, with company stock worth $4.8 billion.
Siebel, 47, who started the company in 1993, insists that the riches mean little to him.
"The stock market could close for the next five years, and it wouldn't matter to me," he said. "I am more interested in building a company that people can be proud of. Making a lot of noise is easy to do. Making products that people want to use isn't so easy."
He is indeed building the company. Siebel Systems earned $122 million on revenue of $791 million in 1999, when Fortune magazine recognized it as the country's fastest-growing company.
And last week, the company reported a second-quarter profit of $45 million, up from $24 million in the same period of 1999, while revenue more than doubled to $387 million.
"This is a company that has already exceeded everyone's best hopes," said Bob Austrian, a software analyst for Banc of America Securities in San Francisco. "Now, there is an opportunity to build a precedent-setting software company."
As hot as the CRM software market has been in recent years, it is expected to get even hotter as companies demand more sophisticated computer tools to monitor their customers' likes and dislikes. The research firm International Data Corp. predicts businesses will spend $17 billion on CRM software from now until 2003.
Tom Siebel appears confident that his company will capture most of the business. In the next year, he anticipates doubling the company's 5,000-member work force to handle the projected growth.
But not everyone is convinced that Siebel Inc. will maintain its market leadership.
"Siebel is really cranking now, but that doesn't mean they are without challenges," said Steve Bonadio, who follows CRM software for the Meta Group in Westborough, Mass.
The key to success, analysts said, will lie in the development of more versatile CRM software that can analyze customers' buying habits and navigate buyers through e-commerce transactions.
Bonadio says he believes that another San Mateo software company, Epiphany Inc., has a head start in analytical products and cites Redwood City-based BroadVision as another up-and-comer in the CRM niche.
But Siebel's biggest threat may come from Oracle Corp., the world's second-biggest software company, behind Microsoft. Oracle has made CRM software one of its top priorities and says it ranks second in the niche behind Siebel after several quarters of rapid growth.
In its last fiscal quarter, which ended May 31, Oracle said it sold $113 million of CRM software, up 161% from the same time in the prior year.
"The processes that [Siebel] automates aren't going to be interesting to e-businesses in the future," predicted Mark Barrenechea, Oracle's senior vice president of CRM. "We should overtake Siebel in the next nine to 12 months. Every software company they have ever focused on they have beat. And they are focused on Siebel now."
Siebel, who worked at Oracle for seven years, says he isn't worried. He branded Oracle's CRM numbers as "bogus" statistics that disguise a company weakness in the specialty.
"Oracle is largely irrelevant in this field," Siebel said. "Once they bring a viable product to the market, they will start worrying about them."
Siebel worked closely with Oracle CEO Larry Ellison until leaving in 1990 to run another software company, Gain Technology. Gain was sold to another old Oracle foe--Sybase Inc.--just before Siebel started his own company in 1993.
Since they parted, Siebel and Ellison have frequently traded barbs in the news media. But Siebel said reports of a feud between the two billionaires are overblown.
"If they were to run into each other at a cocktail party, they probably would end up sitting down together and talking for 45 minutes," he said.
Like Ellison, Siebel has proved to be a ruthless competitor. His hard-driving company drove two of its early CRM rivals, Clarify and Vantive, into the arms of larger companies last year. Clarify, the former No. 2 CRM company, was sold to Nortel Networks and Vantive, formerly No. 3 in CRM, went to PeopleSoft Inc.
When he founded the company, Siebel thought his idea of tailoring software for customer sales and service would be warmly received. But he never envisioned the overwhelming demand that emerged after browser technology turned the Internet into a business Mecca.
"I think they have executed pretty well," Siebel said, "but let's call a spade a spade: They got lucky. They were in the right place at the right time."
Siebel Systems’ decision to move version 7 of its CRM software from client/server to a Web architecture comes just in time, an analyst says.
Siebel is receiving increased pressure from competition, particularly from companies offering ERP (enterprise resource planning). That includes PeopleSoft, Oracle, SAP and J.D. Edwards.
IDC Canada analyst Warren Shaiu, noted that other CRM vendors like PeopleSoft have already developed applications based on Web architecture. “This is really important for Siebel to do this,” he said.
J.D. Edwards and Siebel pursued a two-year partnership to sell joint solutions, but that recently came to a close. J.D. Edwards has since bought CRM vendor YouCentric and will offer those solutions to its customers. PeopleSoft also acquired its way into CRM when it bought Vantive in 1999. PeopleSoft’s CRM 8 suite was launched earlier this year.
Peter Reeve, sales consulting manager for Toronto-based Siebel Systems Canada Ltd., said the company is undeterred by the recent appearance of ERP vendors in the CRM space. “We do what they do extremely well and they know that ERP vendors do ERP extremely well — The whole strategy behind Siebel is integrating with your existing systems,” he said. “We can’t prevent what ERP vendors are going to do.”
The problem facing Siebel, however, is that ERP vendors will be able to sell CRM solutions already integrated into back office software. Siebel has 23 per cent of the CRM market in Canada, according to Shaiu, with other large vendors taking up no more than 5 or 6 per cent a piece. As such, Siebel is unlikely to lose its market position in the short term, but could experience serious pressure in the long term, said Shaiu.
Siebel has branched out slightly further with version 7 of its software by including ERM (employee relationship management) and PRM (partner relationship management) applications, but that doesn’t mean a shift in focus for the company. ERM and PRM are essentially taking a customer approach to employees and partners, said Reeve.
Also new for version 7 is a smart refresh feature — individual fields may be refreshed rather than the whole Web page, cutting down on network traffic. The Web architecture also allows users to compile data from ERP applications and Web portals, such as Yahoo Finance, on the same page.
Siebel has also increased its mobile coverage, announcing a version of Siebel 7 for Palm Pilots and support for WAP, HTML, XML, SMS and SMTP.
Other CRM vendors may be nipping at Siebel’s heels, but a report called Multi-Function CRM Software: How Good Is It? suggests many of the major CRM vendors are scoring low on customer satisfaction. Siebel, Pivotal, Onyx and PeopleSoft scored average in a CRMGuru.com online poll; Goldmine and SAP scored below average; and Oracle scored much lower than average.
“We’ve had a features and sometimes even a bells and whistles race where vendors are making the packages more and more complex,” said report author Dick Lee, a principal with High-Yield Marketing. “The problem with that is the user only uses a small percentage of the functionality.”
But once a CRM implementation is installed, customers are loath to switch because they are so highly complex, said Shaiu. That could factor into ERP vendors’ favour, since they’re able to leverage their existing customer relationships to sell them CRM solutions.
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