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000-M64 Lotus Sametime Technical Sales Mastery

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000-M64 exam Dumps Source : Lotus Sametime Technical Sales Mastery

Test Code : 000-M64
Test Name : Lotus Sametime Technical Sales Mastery
Vendor Name : IBM
: 46 Real Questions

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IBM Lotus Sametime Technical Sales

IBM Lotus Expeditor, Soffront software, Oracle’s Siebel CRM On Demand, ICentera, Convergys | killexams.com Real Questions and Pass4sure dumps

David at firstcoffee d*t biz The news as of the first coffee this morning, and the tune is whatever thing by Bach, the name of the piece escapes me, feels like a typewriter — heck, all Bach does: IBM has introduced new technology designed to “arm specialists with the ability to mix tips from distinctive sources to create just-in-time purposes” crucial to “help close a large deal, carry a crucial presentation or just get throughout the weather,” based on huge Blue officers. Key to worker productiveness, these situational functions, or mashups, blend web services like information feeds, climate studies, maps or site visitors situations, with enterprise content and services from databases, spread sheets and documents. IBM Lotus Expeditor 6.1.1 application is a necessities-primarily based managed client that can prolong mashups within the enterprise to a wide variety of computing device, laptop, and cellular gadgets on the market, to provide valued clientele entry to enterprise guidance from cell consumer relationship management (CRM), amongst others. Lotus Expeditor provides this mashup ability for Lotus Notes 8 and Domino eight, the most up-to-date edition of IBM’s collaboration platform purchasable to valued clientele this month. business officers say superior security features give administrators control of the computer, which capability end users have position-based mostly managed entry to the functions. different features consist of a server-managed composite platform — spanning computing device and cellular — that integrates and aggregates applications and information, so using Lotus Expeditor utility, builders can contain features from disparate sources together with Microsoft .internet, Swing, native, Eclipse-based components and Flash. Lotus Expeditor application is in response to open requirements equivalent to OSGi, the open supply Eclipse framework, and serves as the groundwork know-how for a few other IBM choices including Lotus Sametime 7.5 and Lotus Notes eight. The utility has been designed to combine with key IBM products such as WebSphere utility Server, WebSphere Portal, Lotus Sametime, IBM place of work forms and Lotus Notes eight application. Soffront software, a CRM dealer concentrating on the mid-market, has announced that Pioneers counsel applied sciences has chosen Soffront CRM. Headquartered in Amman, Jordan, Pio-Tech is a techniques integrator and company products supplier that specialize in enterprise administration items. After considering that a lot of products, Pio-Tech selected Soffront as a result of “they provided high-quality value and everything they obligatory to obtain their CRM goals,” explained Rand Hashem, managing director at Pio-Tech. according to Hashem, the velocity and cost of implementation have been also critical considerations. “With Soffront’s ‘On Demand’ product, they were in a position to set up inside a month. The total device was obtainable on-line with a user-friendly internet interface. Soffront’s modular method allowed us to regularly add modules, as mandatory.” Soffront CRM enables Pio-Tech to increase the total consumer management life cycle-from prospect, via income, to valued customer. “Soffront’s client aid desk offers us full manage and quick response to all client guide requests,” observed Hashem. “The application helped us to build an intensive potential base, and their customers recognize the advanced technical aid they now carry.” Pio-Tech’s marketing department is the use of Soffront CRM to “greater filter and select leads in line with responses,” Hashem said. Oracle officers have suggested themselves completely satisfied with Oracle’s Siebel CRM On Demand and Oracle On Demand customer traction, asserting that within the closing quarter alone Oracle based or increased its relationship with more than 200 new world valued clientele, together with ADP, relevant Plastics, fidelity Registered funding consultant neighborhood, GE business Finance and Translational Genomics analysis Institute. With 14 releases of Siebel CRM On-Demand in below 4 years, Oracle’s Siebel CRM On Demand release 14 is now commonly accessible. This new version unites the CRM performance with the latest in net 2.0 technologies, company officials say, and contains “massive enhancements throughout its sales, marketing, services, analytics, developed-in call center, and industry version capabilities.” Siebel CRM On Demand free up 14 will also include “next-generation usability and customization capabilities, and robust integration capabilities that permit customers and companions to rapidly and easily establish deep integration with other functions,” business officials promise. additionally, with the Siebel CRM On Demand Integration Pack for Oracle E-business Suite, valued clientele gain pre-built integration between their subscription CRM purposes and the lower back office suite. CRM seller iCentera has selected IBM search utility to provide its more than 65,000 customer portal users more desirable entry to important assistance buried in information, pictures and files, making them greater with no trouble searchable and obtainable from the 6,000 iCentera portals. ICentera, a seller of on-demand consumer relationship management (CRM) portals primarily for advertising and marketing, sales and client communique, has built-in IBM OmniFind Yahoo! edition search utility within the new edition of its icSuite utility-as-a-provider technology to assist clients find advice to create communique portals for any internal or external audience in minutes. under the phrases of the deal, IBM search capabilities are integrated in the iCentera provider and help users find content material from within iCentera’s portals, so purchasers can index and search a much broader variety of file kinds in distinctive languages. The newest edition of iCentera’s utility-as-a-carrier providing can provide more advantageous internet 2.0 capabilities. Scott 1st viscount montgomery of alamein, vp of product administration at cozy Computing, said the business desires to give earnings, partners and clients “superior search amongst all files on a specific topic.” The combination of IBM search utility and iCentera’s CRM product lets users create personalised portals for essentially any audience in minutes. Contact core enterprise Convergys is increasing to Bacolod metropolis in the Philippines within the first quarter of 2008, earmarking about $three million to build its ninth Philippine-based facility with an preliminary 300 personnel. The three,000-square-meter facility on the San Antonio Park square can accommodate about 500 personnel. executive vice-president for international Operations Clint Streit pointed out the business changed into considering that different locations in Western Visayas for future amenities. He stated that regardless of the appreciation of the peso, the company is transforming into speedy sufficient to expand. company method outsourcing firms currently expressed subject over the results of the mighty peso and are considering the fact that in quest of govt assist. Convergys, youngsters, is already convinced with the tax vacations lately granted with the aid of the govt, mentioned Streit. “The govt has been very supportive and they in reality can’t ask for extra. I consider it is unfair to ask the executive to step in to rein in the strengthening peso, which is extra a characteristic of the us financial system’s troubles,” he pointed out, adding “what the deepest sector needs to do is seem to be for ways to cope, say through hedging. They at Convergys are into hedging.” As for future enlargement after Bacolod city, country supervisor Marife Zamora referred to that the company changed into due to the fact areas the place there's an abundance of English-speakme faculty graduates who're also trained in tips technology. Zamora instructed newshounds that in Bacolod, for example, the local talent pool communicate English stronger than Filipino. as soon as operational, the new Bacolod city facility will supply both universal guide and advanced technical help desk features to a lot of Convergys valued clientele by means of average voice calling, electronic mail, and web chat as well as “again office” software and document processing.

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IBM Counters Microsoft's utility Seat-stealing Boast | killexams.com Real Questions and Pass4sure dumps

IBM/Lotus Thursday hit returned at Microsoft's boast that it plans to steal 5 million Notes customers this 12 months via detailing a new 300,000-seat licensing contend with an Asian business and powerful activity in Notes from rising markets.

last week, Microsoft's COO Kevin Turner instructed monetary analysts that his goal is to have the business's messaging and collaboration application displace 5 million Notes seats this yr. Turner also pointed out Microsoft has changed 8 million seats of Notes during the past two years.

It was a further shot in a messaging and collaboration war that has been occurring between the two for almost two decades. within the late Nineteen Nineties, both jousted the usage of e mail seat-count numbers that were commonly inflated if not outright dubious.

"It is terribly difficult to tell what Microsoft is talking about once they discuss numbers of seats or charges as a result of they shove so a whole lot into their ambiance, but I do recognize they now have been attractive in opposition t them and profitable," says Bob Picciano, conventional manager of Lotus software.

IBM/Lotus looks to be doing an improved job of integrating current messaging and collaboration equipment with subsequent-generation tools like social networking.

In June at the business 2.0 convention, both squared off on stage round social software (Lotus Connections vs. SharePoint) with IBM/Lotus displaying its Connections equipment as "the clear winner throughout the board," in accordance with Mike Gotta, an analyst with the Burton group who moderated the session. Gotta in his weblog later chastised Microsoft, asserting it "did a poor job of unveiling and explaining why enterprise and/or technical determination-makers should consider SharePoint as a reputable answer to fulfill the social computing wants of an organization."

A month later Microsoft's Turner lit into IBM/Lotus, which is now on the offensive and detailing what it calls amazing fiscal second-quarter income of Notes/Domino eight. The platform, which shipped a 12 months ago, elements a modular client architecture that can also be personalized because the front conclusion for part-based mostly applications.

The business says an Asian firm, which executives talked about could be named at a later date, will license 300,000 seats of Notes, as well as Lotus Symphony, IBM's open source suite of productiveness purposes.

IBM/Lotus says the deal is its biggest ever in Asia.

IBM additionally listed a couple of international organizations that chose Notes over Microsoft, including Max ny lifestyles, Reliance Industries, Vedanta, and Aviva in India; GD construction financial institution, Johnson electric powered, HKG Environ offer protection to, CED, DL Cosco Shipyard in China; Affin bank and Trakando in Singapore; and Russian Railways in Russia.

It did not provide seat numbers.

IBM/Lotus also pronounced that within the fiscal 2nd quarter it recorded its largest customer win in North the us: one hundred fifty,000 seats in a "big six" accounting firm.

just like the Asian deal, IBM would no longer identify the business, but IBM executives pointed out Lotus Notes, Sametime, Connections, IBM Lotus Quickr and WebSphere Portal were picked over the Microsoft collaboration portfolio that protected exchange and SharePoint.

The fight is heating up as Microsoft's SharePoint is garnering the lion's share of insurance regardless of a couple of concerns company users face when seeing that the platform.

IBM/Lotus has been feeling the warmth from SharePoint.

In may also, the business released IBM Lotus Quickr content Integrator, which gives wizards and templates for relocating content material in mass to Quickr from SharePoint websites. Lotus is making a bet the tool will support maintain users on its content administration platform and away from Microsoft, which may use SharePoint because the hook to get users to switch to its complete portfolio of messaging and collaboration tools.

As a part of its most fresh announcement IBM/Lotus stated different agencies that have currently picked Lotus Notes and other Lotus application over other opponents, together with Colgate-Palmolive, Ineos of Belgium, the U.S. Federal Aviation Administration, NutraFlo, Dutch Railways, Rohm Haas, Imerys and the Salvation army.

New Lotus Notes eight consumers have been listed as CFE Compagnie d'companies of France, Virginia Commonwealth college, Winsol foreign, the U.S. frequent features Administration, the U.S. inner revenue carrier, average insurance, manhattan existence, Kentucky Baptist conference, Verizon, Publishers Printing, Hyatt resorts, Union Pacific and Nationwide assurance.


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IBM Lotus Expeditor, Soffront Software, Oracle’s Siebel CRM On Demand, ICentera, Convergys | killexams.com real questions and Pass4sure dumps

David at firstcoffee d*t biz The news as of the first coffee this morning, and the music is something by Bach, the name of the piece escapes me, sounds like a typewriter — heck, all Bach does: IBM has announced new technology designed to “arm professionals with the ability to combine information from different sources to create just-in-time applications” needed to “help close a big deal, deliver an important presentation or just get through the weather,” according to Big Blue officials. Key to employee productivity, these situational applications, or mashups, blend Web services like news feeds, weather reports, maps or traffic conditions, with enterprise content and services from databases, spread sheets and documents. IBM Lotus Expeditor 6.1.1 software is a standards-based managed client that can extend mashups in the enterprise to a wide variety of desktop, laptop, and mobile devices on the market, to give customers access to business information from mobile customer relationship management (CRM), among others. Lotus Expeditor provides this mashup capability for Lotus Notes 8 and Domino 8, the newest version of IBM’s collaboration platform available to customers this month. Company officials say enhanced security features give administrators control of the desktop, which means end users have role-based controlled access to the applications. Other features include a server-managed composite platform — spanning desktop and mobile — that integrates and aggregates applications and information, so using Lotus Expeditor software, developers can incorporate elements from disparate sources including Microsoft .NET, Swing, native, Eclipse-based components and Flash. Lotus Expeditor software is based on open standards such as OSGi, the open source Eclipse framework, and serves as the foundation technology for a number of other IBM offerings including Lotus Sametime 7.5 and Lotus Notes 8. The software has been designed to integrate with key IBM products such as WebSphere Application Server, WebSphere Portal, Lotus Sametime, IBM Workplace Forms and Lotus Notes 8 software. Soffront Software, a CRM vendor concentrating on the mid-market, has announced that Pioneers Information Technologies has chosen Soffront CRM. Headquartered in Amman, Jordan, Pio-Tech is a systems integrator and business products vendor specializing in enterprise management products. After considering numerous products, Pio-Tech selected Soffront because “they offered exceptional value and everything they needed to achieve their CRM goals,” explained Rand Hashem, managing director at Pio-Tech. According to Hashem, the speed and cost of implementation were also important considerations. “With Soffront’s ‘On Demand’ product, they were able to deploy within a month. The entire system was available online with a user-friendly Web interface. Soffront’s modular approach allowed us to gradually add modules, as needed.” Soffront CRM enables Pio-Tech to improve the entire customer management life cycle-from prospect, through sales, to valued customer. “Soffront’s customer help desk gives us full control and quick response to all customer support requests,” said Hashem. “The software helped us to build an extensive knowledge base, and their customers appreciate the superior technical support they now deliver.” Pio-Tech’s marketing department is using Soffront CRM to “better filter and select leads based on responses,” Hashem said. Oracle officials have pronounced themselves pleased with Oracle’s Siebel CRM On Demand and Oracle On Demand customer traction, announcing that in the last quarter alone Oracle established or expanded its relationship with more than 200 new global customers, including ADP, Central Plastics, Fidelity Registered Investment Advisor Group, GE Commercial Finance and Translational Genomics Research Institute. With 14 releases of Siebel CRM On-Demand in less than four years, Oracle’s Siebel CRM On Demand Release 14 is now generally available. This new version unites the CRM functionality with the latest in Web 2.0 technologies, company officials say, and includes “significant enhancements across its sales, marketing, services, analytics, built-in call center, and industry edition capabilities.” Siebel CRM On Demand Release 14 will also include “next-generation usability and customization capabilities, and strong integration capabilities that allow customers and partners to quickly and easily establish deep integration with other applications,” company officials promise. Additionally, with the Siebel CRM On Demand Integration Pack for Oracle E-Business Suite, customers gain pre-built integration between their subscription CRM applications and the back office suite. CRM vendor iCentera has selected IBM search software to provide its more than 65,000 client portal users greater access to important information buried in files, images and documents, making them more easily searchable and accessible from the 6,000 iCentera portals. ICentera, a vendor of on-demand customer relationship management (CRM) portals primarily for marketing, sales and customer communication, has integrated IBM OmniFind Yahoo! Edition search software in the new version of its icSuite Software-as-a-Service technology to help users find information to create communication portals for any internal or external audience in minutes. Under the terms of the deal, IBM search capabilities are integrated within the iCentera service and help users locate content from within iCentera’s portals, so clients can index and search a wider variety of file types in multiple languages. The latest version of iCentera’s software-as-a-service offering delivers enhanced Web 2.0 capabilities. Scott Montgomery, vice president of product management at Secure Computing, said the company wants to give sales, partners and customers “advanced search among all documents on a specific topic.” The combination of IBM search software and iCentera’s CRM product lets users create personalized portals for virtually any audience in minutes. Contact center firm Convergys is expanding to Bacolod City in the Philippines in the first quarter of 2008, earmarking about $3 million to build its ninth Philippine-based facility with an initial 300 employees. The 3,000-square-meter facility at the San Antonio Park Square can accommodate about 500 employees. Executive vice-president for Global Operations Clint Streit said the company was considering other locations in Western Visayas for future facilities. He said that despite the appreciation of the peso, the company is growing fast enough to expand. Business process outsourcing firms recently expressed concern over the effects of the strong peso and are considering seeking government help. Convergys, however, is already satisfied with the tax holidays recently granted by the government, said Streit. “The government has been very supportive and they really can’t ask for more. I think it is unfair to ask the government to step in to rein in the strengthening peso, which is more a function of the US economy’s troubles,” he said, adding “what the private sector needs to do is look for ways to cope, say through hedging. They at Convergys are into hedging.” As for future expansion after Bacolod City, country manager Marife Zamora said that the company was considering areas where there is an abundance of English-speaking college graduates who are also proficient in information technology. Zamora told reporters that in Bacolod, for instance, the local talent pool speak English better than Filipino. Once operational, the new Bacolod City facility will provide both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and web chat as well as “back office” application and document processing.

IBM Counters Microsoft's Software Seat-stealing Boast | killexams.com real questions and Pass4sure dumps

IBM/Lotus Thursday hit back at Microsoft's boast that it plans to steal 5 million Notes customers this year by detailing a new 300,000-seat licensing deal with an Asian company and strong interest in Notes from emerging markets.

Last week, Microsoft's COO Kevin Turner told financial analysts that his goal is to have the company's messaging and collaboration software displace 5 million Notes seats this year. Turner also said Microsoft has replaced 8 million seats of Notes in the past two years.

It was another shot in a messaging and collaboration war that has been going on between the two for nearly 20 years. In the late 1990s, the two jousted using e-mail seat-count numbers that were often inflated if not outright dubious.

"It is very difficult to tell what Microsoft is talking about when they talk about numbers of seats or costs because they shove so much into their environment, but I do know they have been engaging against them and winning," says Bob Picciano, general manager of Lotus Software.

IBM/Lotus seems to be doing a better job of integrating current messaging and collaboration tools with next-generation tools like social networking.

In June at the Enterprise 2.0 conference, the two squared off on stage around social software (Lotus Connections vs. SharePoint) with IBM/Lotus showing its Connections tools as "the clear winner across the board," according to Mike Gotta, an analyst with the Burton Group who moderated the session. Gotta in his blog later chastised Microsoft, saying it "did a poor job of showing and explaining why business and/or technical decision-makers should consider SharePoint as a credible solution to meet the social computing needs of an organization."

A month later Microsoft's Turner lit into IBM/Lotus, which is now on the offensive and detailing what it calls strong fiscal second-quarter sales of Notes/Domino 8. The platform, which shipped a year ago, features a modular client architecture that can be customized as the front end for component-based applications.

The company says an Asian firm, which executives said would be named at a later date, will license 300,000 seats of Notes, as well as Lotus Symphony, IBM's open source suite of productivity applications.

IBM/Lotus says the deal is its largest ever in Asia.

IBM also listed a number of foreign companies that chose Notes over Microsoft, including Max New York Life, Reliance Industries, Vedanta, and Aviva in India; GD Development Bank, Johnson Electric, HKG Environ Protect, CED, DL Cosco Shipyard in China; Affin Bank and Trakando in Singapore; and Russian Railways in Russia.

It did not provide seat numbers.

IBM/Lotus also reported that in the fiscal second quarter it recorded its largest client win in North America: 150,000 seats in a "big six" accounting firm.

Like the Asian deal, IBM would not name the company, but IBM executives said Lotus Notes, Sametime, Connections, IBM Lotus Quickr and WebSphere Portal were picked over the Microsoft collaboration portfolio that included Exchange and SharePoint.

The battle is heating up as Microsoft's SharePoint is garnering the lion's share of coverage despite a number of issues corporate users face when considering the platform.

IBM/Lotus has been feeling the heat from SharePoint.

In May, the company released IBM Lotus Quickr Content Integrator, which provides wizards and templates for moving content in mass to Quickr from SharePoint sites. Lotus is betting the tool will help keep users on its content management platform and away from Microsoft, which could use SharePoint as the hook to get users to switch to its entire portfolio of messaging and collaboration tools.

As part of its most recent announcement IBM/Lotus noted other companies that have recently picked Lotus Notes and other Lotus software over other competitors, including Colgate-Palmolive, Ineos of Belgium, the U.S. Federal Aviation Administration, NutraFlo, Dutch Railways, Rohm Haas, Imerys and the Salvation Army.

New Lotus Notes 8 customers were listed as CFE Compagnie d'Enterprises of France, Virginia Commonwealth University, Winsol International, the U.S. General Services Administration, the U.S. Internal Revenue Service, Standard Insurance, New York Life, Kentucky Baptist Convention, Verizon, Publishers Printing, Hyatt Hotels, Union Pacific and Nationwide Insurance.


Portal Management - Do You Know What It Takes? | killexams.com real questions and Pass4sure dumps

A lot of corporate portals still seem stalled at the pilot stage, but others have swept into full production. According to people working on projects at IBM, Microsoft and elsewhere, portal development can carry implications for just about everyone in a company, including network managers. If a portal does open up near you, how will it change your job?

The roles played by IT specialists like net managers, security managers, and database administrators vary according to the size and complexity of the deployment, the type of portal used, and the amount of advance planning, experts say.

"You can never do too much planning," advised Jim Murphy, an analyst at AMR Research. During the planning stages, network managers are often asked to lend an experienced hand at capacity planning.

"Will they have enough bandwidth? Will they need to add more servers?" illustrated Greg Sherman, marketing manager in the Advanced Collaboration Group at Lotus. Adding more servers doesn't necessarily mean buying more boxes. Existing servers can be repurposed, Sherman pointed out.

Other issues to consider include numbers of users, how applications will be distributed, and the impact of the portal on overall network performance, according to Murphy. "Content sources for the portal might be housed in a variety of physical locations. You might want to invest in a content delivery service like Akamai."

Security managers need to get involved from an access rights perspective, For their part, database administrators need to know what kinds of queries to anticipate, the analyst said.

Then, as the initial deployment evolves and expands, you'll be expected to stay on top of ongoing modifications to the portal.

Different strokes for different folks"The word 'portal' can mean a lot of different things," according to Murphy. Some companies hone in on portal solutions geared to specific applications, such as CRM (customer relationship management), ERM (employee relationship management), SFA (sales force automation), or document management, for instance. "Actually, some of the application-specific portals can work out quite well," he maintained.

Many of the deployments in these specialized categories are being farmed out to ASPs. SFA outsourcers include SalesNet.com and SalesForce.com, for instance, observed Barton Goldenberg, president of CRM/ERM consultancy ISM.

Also available are specialized software packages with all - or, at least, much of - the needed functionality built in. Examples range from the Plumtree Portal Solution for Employee Services to Conjoin's sales portal software.

Other organizations are taking a more do-it-yourself approach, customizing broader portal frameworks such as IBM's WebSphere Portal; Novell Portal Services; MySAP Portal Services; and Microsoft's SharePoint.

Unicco Service Company, a $600 million facilities management outsourcer, is using Novell Portal Services, Lotus Notes, and a potpourri of other products to create a series of portals for the external marketplace, first tier customers, and internal users, said Jeff Peterson, Unicco's VP of IT.

APT's doc management portalSomewhere in between are organizations like Applied Printing Technologies (APT), a $100 million printing company which has used Extream's Dialogue document management software to do the bulk of the legwork in building its own CRM portal. Exstream also sells Dialogue to banks, insurance firms, utilities, and retail concerns, for instance.

APT implemented its CRM portal almost entirely on its own, after only a "little bit of a head start" from Exstream, affirmed Kelly Sloan, Exstream's VP of corporate marketing.

APT's new digital printing division is using the Dialogue-based portal to integrate and present customer data in both online and printed documents. The documents can range from newsletters and promotional brochures to customized 401K enrollment books.

Customers accessing APT's portal include AT&T Wireless, for example, said Nicholas Brusco, senior VP/GM of the division, speaking at the recent CRM Expo in New York City.

APT decided on Exstream due to Dialogue's support for PDF files and workflow solutions, PostScript, and IBM's new AFP (Advanced Function Presentation) architecture.

Microsoft & IBM try to show the wayBig enterprises are better off if they start out by "thinking small," according to AMR's Murphy. "There's always this initial promise, but companies don't always take advantage of it. Very often, portals get backlogged. So the most reasonable projects start out with a small subset," Murphy said in an interview.

In enterprises, the best efforts tend to be characterized by interdepartmental collaboration. Microsoft, for example, is now piloting an inhouse portal that revolves around its SharePoint product, said Mary Lee Kennedy, director of Microsoft's Knowledge Network Group, during a talk at the recent Internet World show.

Microsoft's SharePoint team is helping out with infrastructure issues such as servers, Web services, and establishment of a domain integration framework, according to Michael Ohata, group manager for product management in the Knowledge Network Group.

Just getting under way this year, the three-year project also involves the company's sales organization, "executive sponsors," and content providers from throughout Microsoft. Like some other enterprise portal users, Microsoft has organized an internal steering committee, too.

"We chose not to centralize the expertise. They do not know their business organization's needs," Kennedy acknowledged. "We are not going to tell people what they need, (although) they will try to avoid duplication."

Initially, Microsoft is working on an inhouse employee portal. By 2005, the software giant hopes to achieve an automated "smart content" system, as well as Internet-based content delivery to customers, Ohata said.

"Because their consulting group goes out, they want to have a portal, too," according to Kennedy. "We are a great testbed for the company."

IBM Dynamic WorkplaceAlong the same general lines, IBM has created an inhouse portal known as IBM Dynamic Workplace, based around the IBM WebSphere Portal, Domino, and Lotus Sametime and Quickplace, for e-learning.

"This is a cross-IBM initiative," Sherman said in an interview. Key players at IBM include Larry Bowden, IBM's VP of e-portal solutions; Lotus CEO Al Zollar, and top brass from IBM's hardware and software divisions.

"An early step in portal development is to get your intranets together. IBM Dynamic Workplace has 8,000 internal users. Dynamic Workplace also becomes a good reference for us," he admitted.

Content managers in business departments such as human relations, finance, and public relations work with "corporate librarians" to help decide now content should be shared among various groups of internal users. "If we're interested in putting their stock information up, for instance, there are certain rules about that." Meanwhile, HR has placed its benefits enrollment and travel expense accounts online.

Right now, IBM's human content managers are doing manual data tagging. "Our goal, though, is to move toward automatic tagging."

Internally, IBM Global Services fulfills the role of network manager. IGS also consults outside customers about portal development.

"IGS has subject matter experts in areas like retail, manufacturing, and financial services. Sometimes, IGS will just go in and do a study. IGS, though, is also willing to outsource and host everything for a customer," according to Sherman.

IBM customer Unicco is using offerings from IBM as well as a number of other vendors in its three portals. The total list of ingredients is expected to include Novell Portal Services; JD Edwards' OneWorld; Maximo's e-procurement application; an opportunity management product from SalesLogix; Lotus's Domino, Domino Doc, Quickplace, and Sametime servers; desktop tools from both Lotus and Microsoft; and Elcom's materials management ASP service.

"Technical problems are the least of their concerns"Integration of multivendor hardware and software is sometimes a challenge, particularly in multiplatform environments. "Almost everybody says, though, that technical problems are the least of their concerns," according to AMR's Murphy.

"Portals can have a huge impact on how people throughout the company do their jobs. Often, the middle manager gets stuck in the middle. Let's say you're a PR manager. Ultimately, the corporate portal becomes epicentric. Everything you do needs to be deployed through the portal," he said.

"Network managers and other IT people get saddled with a lot of responsibility. They have to select the products, and they sometimes need to step up their capabilities to support the portal. One idea (behind a portal) is that IT can delegate tasks out to the business departments. But that can be a pretty hairy proposition. Issues like workflows - and sometimes access to data - are not necessarily easy for business administrators."

Business administrators also need to lean on security managers, according to Murphy. "Decisions need to be made such as, 'Do I govern security through the portal, or do I let the application govern security?' There are pluses and minuses, either way. Portals usually call for some degree of (IT) development, as well."

Collaboration at Unicco

Unicco initially tested a portal product from Computer Associates, but ran into some integration issues. Overall, however, integration hasn't been much of a problem, according to Unicco's Peterson, who gained experience with complex deployments through a previous job at Arthur Andersen.

"We have some programmers inhouse You do need to set priorities, though, as to which applications really need to talk to each other," he added.

Unicco is pursuing a staged deployment, involving an external Web site, followed by customer and employee portals, in that general order.

The customer portal, myUNICCO.com, is designed for one-stop shopping, information sharing, and self-service work requests, using the customer's existing Web infrastructure. Customers can also build a knowledge management warehouse that includes best practices, benchmark/performance measurements, and trend analysis, according to Peterson.

UNICCO has also started working on the employee portal, dubbed uShare. "We've looked at who's been getting information in a timely fashion, and who has not. This is their 'field of dreams,'" Peterson said.

With the portals deployment, IT staffing at UNICCO has increased from 18 to 20 people. "We've added a Lotus Notes developer, as well as a database administrator/network administrator." Along the way, Unicco has also migrated from cc:Mail to Notes.

Unicco's IT department includes specialists in LAN/WAN management, production, and operations support. For the portals effort, the 20 staffers are deployed in two project teams. "The field services team implements the tools. The internal project team works on internal support and implementation."

Peterson said he works closely on portal development with the company's COO, as well as the VPs of the business divisions. "There's a big focus on what information we're going to capture, and what they need it for."

Content "ownership" by business unitsMeanwhile, Unicco has been shifting more of the "ownership" of the portal to the business divisions.

"There was a perception among some of the ranks of end users that the portal was just 'fun-to-have' technology. So business leaders are now championing the portal, to entice greater use," according to Peterson.

Portals constitute a slightly different story at smaller companies, according to Goldenberg. "Companies need to ensure that information is relevant, timely, and easy to access. Usually, portal administration is an IT function," he said.

Portal administration tasks include "receiving prioritized business functions; looking at what information is required to fulfill those functions; pulling together this information from internal or external sources; cleansing and populating the data; and archiving the information," according to Goldenberg.

For specialized portals such as sales, however, smaller IT departments often team up with subject area experts, he said.

"Sometimes, for example, a company will hire a retiree who's an ex-sales or marketing person, to sort leads that come in from trade seminars or ads, and to make some of them available through the portal."

Regardless of the size of the organization, management needs to be in it for the long haul, contended AMR's Murphy. "You can put a lot of time and effort into a portal. People in every department need to understand that the portal is a long-term project, with an end goal," the AMR analyst added.

» See All Articles by Columnist Jacqueline Emigh



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