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MARLBOROUGH, Mass.--(business WIRE)--OpenService, a frontrunner in business experience and suggestions administration, these days announced that IBM has licensed interoperability of NerveCenter network administration and adventure Correlation utility with IBM Tivoli Netcool/OMNIbus®. To facilitate the mixing, IBM developed a Netcool/OMNIbus Probe for OpenService NerveCenter that particularly enables Netcool/OMNIbus to assemble processed routine from NerveCenter. OpenService has recently joined the IBM Tivoli Netcool technology software, to reveal its dedication to permit IBM to replace and support the mixing against future releases of the NerveCenter product as required.
“IBM Tivoli Netcool/OMNIbus provides assist for a wide latitude of community instruments, point/community management techniques, and third celebration administration tools, serving as an event manager of managers,” talked about John Krachenfels, director of event and network management solutions, Tivoli application, IBM. “The Tivoli Netcool/OMNIbus Probe for OpenService NerveCenter is a mirrored image of their dedication to work with companions like OpenService to ensure interoperability between their products, in guide of customer needs. the mixing permits valued clientele to leverage their investments in each NerveCenter and Tivoli Netcool/OMNIbus correlation and analysis tools, enhancing the interoperability and cost of each management methods.”
NerveCenter provides value to 1 Communications operational aid system
“Integrating NerveCenter into their Operational guide gadget (OSS) in keeping with IBM Tivoli Netcool/OMNIbus utility become a snap,” noted Justin Davidson, manager of community administration systems at One Communications, the biggest privately held aggressive local alternate service (CLEC) within the US. “we have grown through M&A and NerveCenter allows us to consolidate legacy programs rapidly. every NerveCenter actively polls greater than 25,000 nodes with little effort. As they add new customers to their network, they're automatically synchronized into NerveCenter for polling.”
Davidson observed that NerveCenter makes it possible for his personnel to right now create and change ICMP and SNMP polling fashions without needing to make external integrations or download giant numbers of program module dependencies. “we now have a whole lot of different network aspect types and a whole lot of MIBs to load and display screen with many new varieties added weekly. Yet within minutes, they can immediately audit their network and effortlessly exchange their fashions to satisfy their evolving needs,” Davidson endured. “NerveCenter is the simplest product I’ve discovered that can do that at this scale. It consistently promises what it promises – and within the conclusion, it's their shoppers who benefit probably the most.”
art Zins, vice president of enterprise construction at OpenService mentioned that tight integration of Tivoli Netcool/OMNIbus and NerveCenter the usage of the NIM ensures that valued clientele are capable of map community movements to selected business functions: “NerveCenter provides price through inspecting records from diverse sources correlating it according to the manner capabilities use the underlying network features. This service-level intelligence provides shoppers with a distinct view into the performance, fitness, and hazards linked to simple company features as well because the potential to establish the foundation explanation for any provider linked problem,” Zins talked about.
more than 1,000 service suppliers, together with all the exact 20 provider suppliers, rely on IBM Tivoli Netcool software to make sure their most crucial services are performing to the highest requirements. through participation in the Tivoli Netcool technology application, OpenService helps Netcool/OMNIbus purchasers tie collectively all elements of their carrier start, from protection-related movements to efficiency and fault advice concerning servers, storage programs, databases, applications, and network contraptions.
OpenService improves the reliability, performance and safety of the world's most advanced commercial enterprise networks. The business focuses on enterprise adventure management (EEM) application that scales to high quantity, global implementations in use by hundreds of the area's greatest-usual organisations. OpenService’s InfoCenter ™ is produced from NerveCenter™, LogCenter™ and ThreatCenter™ presenting experience correlation, log administration, compliance solutions and security for the entire commercial enterprise. For greater information, seek advice from www.openservice.com.
IBM company, headquartered in Armonk, big apple, ranks among the many few organizations that has created computing and communications improvements for over a century.
integrated in 1911 because the Computing-Tabulating-Recording business (C-T-R), the firm's predecessors may also be traced to the 1880s with inventions such as time clock to checklist a employee's arrival and departure time on paper tape, and the punched card system that became used to tabulate census facts.
Thomas J. Watson, Sr., a former government at country wide money Register company, joined C-T-R in 1914 and famously insisted on "neatly-groomed, darkish-appropriate salesmen," and an organization focal point on "gigantic-scale, custom-developed tabulating options for giant companies".
His son, Thomas J. Watson, Jr., transformed the business from maker of tabulating device and typewriters right into a pioneer of the computing business, introducing the system/360 mainframe in 1964.
today, that focus has broadened appreciably, with products that latitude from laptops to these gigantic mainframe methods, and a corporation that serves both buyers and small to big groups. IBM employs over 386,000 people international, and, all through 2007, recorded $98.6 Billion in income.
To increase their guide of the Token-Ring networking expertise, IBM delivered NetView/computer in 1986, which accelerated the community management capabilities of IBM's systems community architecture.
IBM's network administration help work became further more advantageous in 1996 with the merger of IBM and Tivoli programs, Inc., a leading company of systems management software for distributed customer/server networks. IBM's acquisition of Tivoli prolonged its community administration capabilities past the mainframe to multi-platform, allotted techniques. These initiatives had been extra bolstered with IBM's 2006 acquisition of Micromuse, Inc., and its Netcool line of business network administration solutions.
The Tivoli software options supplied integrated visibility, handle, and automation across dissimilar enterprise and know-how belongings, thus maximizing those property in support of community operations. These items address a wide selection of community administration challenges, including:
one other critical area that is supported through the Tivoli suite of application is the Netcool utility for carrier providers, which offers precise-time efficiency and service administration for service providers. IBM claims that over 1,000 provider providers, together with all of the true 20, count on this community management solution. This kit helps telecommunications, wireless, cable, and cyber web provider providers in assembly both their current and future provider delivery challenges.
Of special activity is the carrier VoIP service management solution, which is designed to support all layers in the network and all links across it-from the core network to the customer's premises-as a result without difficulty managing VoIP features and protecting a high quality of adventure (QoE) for the consumer.
The gadget screens key efficiency and first-class warning signs in precise time, for metrics together with utilization (busy-hour name attempts, minutes of use, and phone destinations); VoIP quality (MOS), name clarity index, and speech undertaking); name signaling (name completion cost, grade of carrier, and submit-dial lengthen); provider pleasant (availability, echo prolong, and publish-dial prolong); and subscribers (usual salary per user, state of service events, and open tickets), as shown in determine 1.
A 2nd Tivoli answer, the Netcool business VoIP manager, consolidates the management of VoIP applications, servers, and the underlying networking infrastructure, from PBXs to gateways. This gadget is designed to fulfill the necessities of both medium and big organisations-in addition to managed service suppliers.
This offering is packaged with the Tivoli Netcool OMNIbus and Tivoli Monitoring products, and enables community managers to lengthen their present monitoring capabilities to the administration of VoIP applied sciences. This solution can scale to assist business environments of up to one hundred,000 IP endpoints, and provides out-of-the-container assist for both Cisco and Nortel VoIP environments.
For Cisco environments, the commercial enterprise VoIP manager supports Cisco call supervisor and Cisco solidarity, plus edge routers, gateways, and gatekeepers. For Nortel environments, the product helps communique servers, business verbal exchange managers, media gateways, faraway gateways, and signaling servers.
The system includes actual-time displays with distinctive charts that demonstrate network utilization, capability, availability, and efficiency metrics, plus customizable ancient experiences. it's designed to operate with purple Hat commercial enterprise Linux, Microsoft home windows Server, or Microsoft windows XP professional working systems.
additional details on the IBM architecture and products can be found at 'http://www-306.ibm.com/application/tivoli/solutions/voip/" trend="textual content-ornament:none">http://www-306.ibm.com/utility/tivoli/solutions/voip/. Their subsequent tutorial will proceed their examination of vendors' community administration architectures.
writer's BiographyMark A. Miller, P.E., is President of DigiNet employer, a Denver-primarily based consulting engineering enterprise. he's the creator of many books on networking applied sciences, together with Voice over IP technologies, and information superhighway applied sciences handbook, each published by means of John Wiley & Sons.
Article courtesy of enterprise VoIP Planet, © 2008 DigiNet service provider, All Rights Reserved
Mark A. Miller, P.E. is President of DigiNetB. company, a Denver-based mostly consulting engineering enterprise. he is the author of many books on networking applied sciences, including Voice over IP technologies, and internet applied sciences guide, each posted by means of John Wiley & Sons.
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SAN JOSE, Calif. and ARMONK, N.Y. - June 14, 2007 - Cisco® and IBM (NYSE: IBM) today announced an expansion of their existing strategic alliance to deliver new standards-based telecommunications service assurance and fault-management solutions. Next month, Cisco will introduce a service-management solution that combines Cisco Active Network Abstraction (ANA) technology with the industry-leading IBM Tivoli software to help service providers centrally manage new services. The new offering, Cisco Assurance Management Solution, will provide network fault monitoring, trouble isolation, and real-time service-level event management for large multi-vendor networks on a next-generation mediation platform.
Using the Cisco ANA platform mediation capabilities and IBM Tivoli technology, the Cisco Assurance Management Solution will help service provider customers change and evolve network devices and configurations without having to change their service management and operations support systems applications. This solution will enable service providers to more effectively manage Internet Protocol (IP)-based services and help dramatically reduce implementation and maintenance costs.
"Cisco and IBM have a long history of working together to improve the competitiveness of their joint service provider customers," said Al Zollar, general manager of Tivoli Software for IBM. "This new agreement gives service providers the combined benefits of proven IBM Tivoli technology together with Cisco's breakthrough approach to network mediation with an open, standards-based solution. As IBM looks to help their service provider customers deliver higher return on their network and IT investments, Cisco is a natural partner."
The initial version of the Cisco Assurance Management Solution will include IBM Tivoli Netcool/OMNIbus and Netcool/Precision technology. Cisco is also able to incorporate other Tivoli technologies in future versions of assurance solutions. Cisco will offer professional services to help ensure rapid implementation by its customers.
"Cisco Active Network Abstraction is the basis of future solutions being delivered to their service provider customers. This expanded collaboration with IBM provides customers with the confidence that Cisco's new device management and mediation products will work with IBM software," said Cliff Meltzer, senior vice president of the Network Management Technology Group at Cisco. "The commitment from IBM demonstrates the unique capabilities of Cisco ANA and will provide their joint customers with a platform that transforms their network into a strategic business asset."
The Cisco ANA is designed to be interoperable with IBM Tivoli software, including Tivoli Netcool/Impact and Tivoli Business Service Manager. This expanded alliance will help enable both new and existing Tivoli Netcool and Cisco Info Center customers to effectively take advantage of the benefits of Cisco's ANA platform. Cisco Info Center is the Cisco-branded version of Tivoli Netcool which is used by more than 500 of Cisco's largest customers. Financial terms of the agreement were not disclosed.
Since 1999, IBM and Cisco have forged a unique, broad-reaching strategic alliance to better enable their customers' ability to innovate. The IBM and Cisco strategic alliance has more than 25,000 joint customers. The companies are a proven resource for the seamless and rapid integration of business processes, industry knowledge, information technologies, and the intelligence of the network, maximizing their customers' ability to envision, design, and innovate to exceed business objectives.
For more information about Cisco Assurance Management Solution, Cisco ANA, and the collaboration, visit www.cisco.com/go/ana.
IBM Tivoli Netcool software has been selected by more than 1,000 service providers globally, including all of the top 20 carriers. The software helps service providers ensure quality, reduce operational costs and speed time to market. IBM's recent acquisition of Vallent further extends IBM's ability to help service providers address emerging opportunities in next-generation network transformation, fixed/mobile convergence, and IP Multimedia Subsystem (IMS) deployment.
For more information about IBM Tivoli and Tivoli Netcool software, visit www-306.ibm.com/software/tivoli/solutions/service-provider/.
The IT ops teams of today are flexible and efficient, using technology and management to run their businesses. What’s their secret?
For better or worse, today’s IT service operations team is different from the one you joined five, 10 or 20 years ago, with fewer people and resources managing an ever-increasing number of systems.
The most obvious culprit is the economy. In 2009 and 2010, IT budgets fell sharply. According to Gartner, they shrank 8.1% in 2009, and another 1.1% the year after. And while IT budgets started growing again in 2011, they are only at the level they were in 2005.
At the same time, fewer IT staffers are managing more systems. Gone are the days of the 25:1 system-to-system-administrator ratio; today that number is closer to 250:1.
“This is the new normal,” said Mike Sargent, general manager for enterprise management at CA, the management software vendor. “The effective demands on IT are going up exponentially, and it is under massive pressure to keep costs under control.”
But most IT teams have responded with ingenuity in keeping the lights on and the hard drives spinning. How are successful IT operations teams keeping afloat?Less Is More
On the systems and facilities side of things, IT teams have been consolidating with abandon. Virtualization has famously been the primary way for IT departments to keep up with demand while keeping a lid on costs. Likewise, large companies consolidated multiple data centers into fewer centralized ones, slashing costs while also establishing consistent standards and better availability across far-flung geographies.
All that consolidation has had serious implications for IT operations staffs. One manufacturer went from having IT staffers in all its regional facilities to a shared service center model. Festo, a global industrial automation and pneumatics manufacturer with 15,500 employees in 15 countries, eliminated most local IT ops people in the move and regrouped them in one of three company data centers.
“We operated locally for a long time, but then they worked to regionalize and centralize IT operations,” said Steve Damadeo, Festo IT operations manager for the Americas.
For example, Festo used to run mail services in 60 countries; now mail is centralized in its European, North American and Asian data centers. Festo plans to further consolidate services like file and print into these regional data centers as well. “There’s no point in having 10 systems when I can do it with two,” he said.
Enterprise IT has also learned to streamline common tasks so they can be handled by IT operations teams in less expensive parts of the world.
Mark Szynaka is a cloud architect at Network Strategies Inc., an IT consultancy in New York City, and has worked at several large Wall Street firms. There, his work consisted largely of automating network management processes so they could be handled remotely.
Using ITIL (or IT Infrastructure Library) best practices, Szynaka said the goal was to take a rules-based approach to discovering errors and correlating events and to interface with in-house ticketing systems manned by company help desk staff sitting far from headquarters.
“Most of the day-to-day care and feeding is going to Texas and India,” Szynaka said—especially tedious tasks. Under this system, only those problems that cannot be easily reconciled “bubble up” to senior, in-house IT staffers.
Indeed, tiering IT service operations tasks and teams has become increasingly common. The California health care giant Kaiser Permanente split its IT operations team in two a couple of years ago. The first is an offshore team of Kaiser IT employees focused on “red” and “green” systems availability using the IBM Tivoli Netcool/Omnibus operations management console; the second is a critical application support team in the U.S. that proactively addresses performance problems using vCenter Operations, VMware’s performance analytics suite.
Creating the two teams was “a natural consequence” of implementing performance analytics, said Ian Dodd, Kaiser Permanente’s director for service delivery management.
“Availability monitoring is by definition reactive. A ticket comes in, they react,” Dodd said. Not so with possible performance problems. “You can’t take a ticketing approach to a problem that may happen in a couple of hours; you have to give these guys time.”
But there are costs to distributing IT operations staffers around the globe. While this global village ethos makes it easier to hire for specific technical skills or language skills (to say nothing of staffing the third shift), many IT pros miss the old days.
“There are days when I think that would be much easier if everyone were in the same room,” said Festo’s Damadeo. He laments the constant video conferences, and struggles to tone down his fast-talking New Yorker style. And it’s tough to ensure that everyone is on the same page. “I spend a lot of time on communication,” he said.Automate All Things
Ultimately, consolidation and centralization are a game of diminishing returns. Many organizations have hit a ceiling on how many systems they can virtualize or how many virtual machines (VMs) they can stuff on a server. Likewise, latency and bandwidth limitations curtail global organizations’ ability to centralize processing into a single data center facility, and staffs simply can’t get any smaller and still run effectively.
With these tactics maxed out, where does IT turn for greater efficiency?
In a word: automation. Like countless industries before it, IT operations pros are hard at work automating time-consuming and error-prone workflows in search of efficiency.
Cypress Semiconductor Corp. in San Jose, Calif., has IT service operations distributed around the world and, over the past couple of years, has worked to automate onerous IT workflows such as creating and deleting employee email accounts. Before automation, the process used to take a week or more, said Venki Sundaresan, senior IT director, but can now be accomplished in about one day, including obtaining all the necessary approvals.
Cypress uses the OpsOne IT process automation platform, a Software as a Service (SaaS) offering from Appnomic. The fact that OpsOne is delivered as SaaS makes it low maintenance for the IT team, and automating complex processes has freed the operations team for more strategic, value-added work, said Sundaresan.
But many IT operations pros are resistant to automation, fearing that it will put them out of a job. That’s a fallacy, said John Allspaw, senior vice president of technical operations at Etsy.com, an online craft marketplace. “By that measure, Google would have 50 people working for them,” Allspaw said.
In fact, Allspaw has found the opposite to be true at Etsy: “The more automation they have, the more people I hire,” he said, as more efficient workflows open up the doors for IT staffers to pursue new projects.
Further, you can’t just automate a process and send staff on their merry way. “When things go wrong with automation, which they absolutely and always will, they need to have the people that wrote the automation to introspect it and to help repair it,” Allspaw said.
In particular, configuration management and provisioning have recently benefitted from automation advances, Allspaw said. Etsy, for example, makes heavy use of Opscode Chef and Cobbler, a Linux installation server.
But automation is no silver bullet, Allspaw conceded. “When automation is your hammer, then every problem looks like a nail,” he said. But not every problem needs to have automation as its solution. “The question is: Should they automate it, how and where and why should they automate it?”Outsourced Nation
And when all else fails, you can always outsource the IT operations grunt work.
Take network monitoring. “It’s a big commitment. A lot of firms don’t have the manpower or the expertise and aren’t interested in hiring [them],” said Craig Schotke, manager for the monitoring services team at YJT Solutions, a tech consulting firm in Chicago that offers network monitoring services using CA Nimsoft Monitor.
In recent years, YJT has seen a surge of interest in outsourced network monitoring, initially from small emerging companies, and more recently from established midsized companies. Oftentimes, they’ll have the network monitoring in-house, but will choose to outsource the management of it.
“The trend we’re seeing is of companies reducing the size of their IT staff,” Schotke said. He believes that in the next few years, the majority of companies will have outsourced their email, and “that trend is going to continue with other services.”
In organizations born in the cloud, IT operations staffs are already practically nonexistent, said cloud architect Szynaka of Network Strategies.
Szynaka counts several companies in the media and entertainment industry among his customers, whose internal IT staff consists largely of data managers and programmers—“the heart of the strategic differentiation for their business.” For infrastructure, they use Amazon Web Services extensively, combining turnkey Amazon Machine Images (AMIs) like content delivery networks (CDNs), databases and Hadoop into virtual private clouds created by Szynaka and his cohorts.
“We build [our customers] a virtual private cloud, then give them the keys and lock ourselves out,” Szynaka said. “They don’t need an operations team—they have me.”
About the author:Alex Barrett is the editor in chief of Modern Infrastructure. Write to her at firstname.lastname@example.org or tweet her at @aebarrett.
This article originally appeared in the December/January issue of Modern Infrastructure.
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