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000-397 IBM WebSphere Portal V5.1, Deployment and Administration

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000-397 exam Dumps Source : IBM WebSphere Portal V5.1, Deployment and Administration

Test Code : 000-397
Test Name : IBM WebSphere Portal V5.1, Deployment and Administration
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: 161 Real Questions

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HCL's DRYiCE Beefs Up AI, Cloud choices For business Channel companions | Real Questions and Pass4sure dumps

DRYiCE, the utility arm of IT programs integrator HCL technologies and the eventual domestic of the IBM application business HCL is buying, is making ready foremost enhancements to some of its artificial intelligence-based operations and management utility.

"We're looking at their products, and re-inventing some to encompass the latest in AI and cloud," stated Amit Gupta, DRYiCE's senior vp and world head.  

Lisle, sick.-primarily based DRYiCE is the fastest-becoming a part of Noida, India-based mostly HCL, and turned into fashioned handiest in 2018, observed George Commons, international head of DRYiCE channels.

[Related: 7 Things To Know About The $1.8B IBM-HCL Technologies Deal]  

"We're a brand new application startup with an $eight billion enterprise at the back of it," Commons informed CRN.

DRYiCE is split into two main agencies, Commons said.  

the primary is the product and platform company, to be able to ultimately be the domestic of a huge a part of the IBM utility portfolio that HCL in December agreed to purchase in a deal worth about $1.8 billion.

protected in the acquisition are such IBM items as IBM Appscan, a safety-focused application for picking out and managing vulnerabilities in mission-crucial functions; IBM BigFix endpoint administration and security utility; IBM Unica, a cloud-primarily based business advertising and marketing automation utility; and IBM WebSphere Commerce, an omni-channel commerce platform for B2C and B2B organizations.

IBM is additionally selling to HCL its IBM WebSphere Portal, a platform for setting up enterprise web portals to assist companies deliver enormously customized social adventure to consumers; the IBM Notes and IBM Domino collaborative customer/server software platform; and IBM Connections, a platform for integrating e mail, undertaking and project administration, rapid messaging, and file and document sharing.

The second fundamental company of DRYiCE is the construction of its own intellectual property focused round cloud and synthetic intelligence, Commons referred to.  

This development is headquartered around AI operations, features orchestration, and business performance and enterprise stream monitoring, he said. "we're the innovation agent of HCL," he referred to.

DRYiCE's building is situated round three buckets of offerings, all of that are cloud-native and leverage artificial intelligence, Gupta advised CRN.

the primary is synthetic intelligence operations that includes a collection of items that infuse AI into IT tasks, Gupta stated.  

as an instance, he mentioned the company's iAutomate, which enables clever runbook automation by using proprietary herbal language processing algorithms and laptop discovering. "or not it's self-studying," he mentioned. "We deliver lots of automated scripts, and it learns to automate further and further over time."

This year will see DRYiCE extend the scope of iAutomate to consist of bringing in AI to manipulate community runbooks, he referred to.  

The second bucket is AI-primarily based orchestration with a focus on carrier automation, Gupta mentioned.

DRYiCE has a few products in this area.  

One is Gold BluePrint, a service administration providing for ServiceNow or Cherwell environments that lets clients build a "golden blueprint" to automate an ITIL ((formerly referred to as suggestions technology infrastructure library) framework for standardizing IT services.

"or not it's according to the work they do with lots of of purchasers," he pointed out. "When a customer desires to enforce ServiceNow or Cherwell, they could put Gold BluePrint on correct of it."  

another is ServiceXchange, or DRYiCE SX, which lets corporations plug and play diverse service providers and aggregate functions into a single catalog for easy cloud automation and orchestration, Gupta stated.

"companies are ingesting every thing as a carrier," he referred to. "SX lets purchasers throw in any document and create a carrier on it on the fly. It creates a service supply chain so employees can use them as a service."  

For DRYiCE SX, the company is planning to introduce a new console in the near future that enables valued clientele to make use of it with out writing a single line of code, Gupta noted. "So any one devoid of coding capabilities can create new functions," he referred to.

The third bucket is business stream monitoring with DRYiCE iControl as its simple providing.  

DRYiCE iControl provides clever business system move monitoring in real time, Gupta referred to. marketers, as an instance, can use DRYiCE iControl to computer screen product movements between warehouses and retail outlets in true time, or enormous banks can use it to computer screen tens of millions of charge transactions to seek concerns.

DRYiCE last month relaunched its MyCloud hybrid cloud lifestyles-cycle administration product, an AI-based mostly providing for automating the whole provisioning of hybrid clouds, Gupta spoke of. New to MyCloud are new cloud metering and chargeback capabilities as well because the potential to automate governance, he pointed out.

"for instance, customers may additionally need to automatically shut down a carrier after 90 days," he referred to. "regularly it be easy to provision elements, however shoppers don't turn them off."

DRYiCE's flagship product is Lucy, a cognitive virtual assistant that serves as an AI-led chatbot, Gupta observed.

"Lucy thinks throughout the conversations, learns from them, and receives more advantageous over time," he talked about. Three of the Fortune 20 businesses have deployed Lucy enterprisewide."

Lucy become lately up-to-date to be natural-language-processing-engine-agnostic in order that it really works with open- source technologies or with platforms like Amazon Alexa or Microsoft Cortana, he said.

additionally new are forty distinct integrations out of the container, together with integrations with SAP, Oracle and Workday, Gupta stated. "just open the container, and the integration is in-built," he talked about. "Lucy may also be busy working inside a be counted of days."

DRYiCE offers loads of alternatives for companions, notably when it comes to AI-driven enterprise management, spoke of Manoj Khabe, senior director of commercial enterprise administration features at Vicom laptop features, a Farmingdale, N.Y.-based answer issuer and DRYiCE channel companion.  

"This goes along with what they do at Vicom," Khabe instructed CRN. "We do IT operations and services administration, together with IT infrastructure management. And DRYiCE is aligned with the equal market leaders of the world they work with like Splunk, ServiceNow and IBM."

DRYiCE is a big a part of expanding client efficiency, Khabe said. "every client is interesting," he said. "customers need customization. DRYiCE creates opportunities for us to provide services and integration and address pain facets.  

The addition of network runbook administration in DRYiCE iAutomate is a large deal, Khabe referred to. "this is a huge market, and there are only a few companies which have the advantage to do this automation," he talked about. "we're anticipating that."

Vicom is additionally now looking at the way to install Lucy with purchasers, Khabe pointed out.  

"We in fact wish to use Lucy to look at old records to clarify problems, assign issues to users, see the historic responses, and let Lucy to handle concerns automatically," he stated. "here is the next adventure for us."

artificial intelligence is a large buzzword, but it surely is also a really true way to help resolve many customer concerns, Khabe referred to.

"There are lots of alternatives for AI in the business midmarket," he noted. “DRYiCE makes it handy, with pre-packaged options you could add to a portfolio and become a relied on adviser to purchasers. It means that you can be forward-hunting for shoppers and aid them be extra productive in IT automation and administration efforts."

DRYiCE's capabilities on the Splunk platform led Conducive Consulting to be an early companion with DRYiCE, spoke of Randy Hammelman, president of the Austin, Texas-based mostly answer provider.

Conducive Consulting's DRYiCE relationship is based primarily on DRYiCE iControl in Splunk environments, Hammelman told CRN.  

"iControl models the enterprise process," he pointed out. "for instance, with bank payments, there may well be 12 to 14 steps. iControl turns that into a dashboard."

Splunk has confirmed to be a really good platform for gathering statistics and turning it into counsel, Hammelman observed.

"We focal point on Splunk with iControl," he observed. "I feel iControl can take us to 1,000 p.c growth without batting a watch."

Commons mentioned DRYiCE's leading path to market is by the use of channel partners, and the enterprise expects to peer 70 p.c of it income via oblique channels.  

"here's an outstanding probability for partners," he stated. "We're including companions at a good price. but simplest those they are able to work carefully with to construct the enterprise. They wish to carry a deep relationship with the companions."

DRYiCE's greatest channel accomplice is guardian enterprise HCL, Gupta mentioned. youngsters, that does not suggest companions may still expect channel battle, he spoke of.

"For any HCL outsourcing deal, DRYiCE is a large element," he noted. "HCL is customarily bidding into the enormous contracts worth tons of of millions of bucks. Channel companions customarily don't seem to be at that enormous scale. instead, they take us into the huge business market outdoor the huge outsourcing offers."

IBM Watson content material Hub has complications before you even start | Real Questions and Pass4sure dumps

Now that IBM has offered its Portal, Commerce, Notes and Domino on-premises choices to HCL Industries, it appears that large Blue is pushing its chips into the center of the table on IBM Watson and the cloud. one of the crucial tools under the Watson umbrella that continues to garner consideration in net content material management (WCM) circles is IBM Watson content material Hub, so I determined to give it a go and spot what all the fuss was about.

My first mistake became to google IBM Watson and sign in for a free trial on the page. My registration gave me entry to all types of Watson-branded equipment, including Watson Language Translator, Watson Assistant, the Watson IoT platform and the Watson Voice Agent.

but, the one product that did not have entry with a free trial on IBM Watson was IBM Watson content Hub. After losing about 10 to quarter-hour in the IBM Cloud rabbit gap, i realized that the IBM Watson content Hub tool wasn't any place to be discovered after I signed up for IBM Watson.

Watson offerings IBM is branding every thing that strikes with the name Watson. So, now what?

I headed lower back to Google and chiefly searched the IBM Watson content material Hub time period. This generated a fascinating result. Google supplied a couple of links, the first of which requested me to go to IBM Watson Latvia, the 2nd asked me to head to IBM Watson Czech Republic. i used to be definitely searching from Toronto, so I discovered this reasonably puzzling. even more baffling changed into that the supplied URLs contained my language and country code, en-ca, within them. regardless of all the quiz-exhibit-successful acumen Watson possesses, IBM's flagship AI device appears to consider that Latvia is a component of English-talking Canada.

How on earth might an IBM-generated URL with embedded en-ca produce verbiage about international locations in eastern Europe? It doesn't make any experience.

smartly, I may still say that it doesn't make feel unless you have got ever tried to internationalize a site with IBM WebSphere Portal or IBM's Digital adventure manager. those equipment do not make I18N a simple project. Seeing IBM's web content material management equipment generate non-English-Canadian content for English Canadian websites tells me that now not even IBM's own WCM consultants comprehend the way to use these IBM tools effortlessly.

IBM Watson SEO Problems Why is IBM Watson together with Latvia and Czech Republic in a obviously English Canadian request?

in any case, I clicked on the IBM Watson Latvia hyperlink, which took me to IBM Watson Canada. From there i attempted to register for a free trial. I say tried, because it took me a number of makes an attempt. You see, the registration required a password of eight characters, one uppercase letter, one lowercase letter and at the least one quantity. I submitted the registration kind the use of 18Indian because the password. this is two numbers, one uppercase letter and eight characters in complete. but, IBM's Jeopardy-profitable AI know-how blocked my registration.

i realized the password container was punitively highlighted purple, and the word susceptible adjoined it. i'd met the entire stated password necessities, but the form nevertheless blocked me.

Registration password Watson registration password box has a secret, undocumented requirement. can you spot it?

I brought a ninth letter, however the tool did not like 18Indians both. It appeared to me like the whole registration kind changed into damaged. As i used to be about look for AWS content material Hub, I decided to throw a tenth letter into the combine, and miraculously, i was allowed to register.

however I must say, all of those system defects and problems were in fact beginning to bitter me, and that i'd barely made it past the registration wall. IBM has branded so many items with the Watson name that I locate it overwhelming and difficult. additionally, regardless of IBM's 20 years in the WCM game, it nevertheless cannot appear to do I18N and SEO effectively. and finally, on some thing so simple as person registration, the enterprise managed to provide whatever so confusing and non-intuitive that it pretty much drove me, a pro veteran of the IT field, to a competitor.

IBM appears to be having a bet the farm on Watson and the cloud. but when this show off of ineptitude is the most useful its AI product can do, purchasers will wish to supply their WCM tools from a special pasture. obviously IBM can do more advantageous.

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IBM Buffs workplace and WebSphere Portal | Real Questions and Pass4sure dumps


IBM Buffs workplace and WebSphere Portal IBM this week introduced new and up-to-date items in its workplace household of collaboration items, together with 19 role-primarily based integrated applications for medium and small enterprise clients. The enterprise also referred to it is going to supply ad hoc net conferencing as a carrier for purchasers starting in December.

The solutions supply customizable business features for particular industries or classes of business initiatives and operations – all built the usage of IBM place of work products and chosen third-party functions.

even though in all probability a cliché by now, IBM officers also continued to emphasize the differences between a “community-delivered” collaboration environment and one based mostly essentially on own computers – principally Microsoft’s view. “[With Workplace Solutions] you should not have to have Microsoft office,” says Larry Bowden, vice chairman, of IBM place of work software solutions.

IBM designed the options by means of studying the job roles required for performing ordinary units of initiatives or operations inside a group of vertical markets. on the identical time, it regarded the way to enforce horizontal business roles inside normal companies’ IT environments, including procurement, finance and administration, client service, and human materials. the brand new place of work options provide integrated software sets that meet at that nexus; for instance, systems to supply branch banking or retail shop management functions.

“They’ve taken instructions out of IBM’s functions neighborhood and . . . they have designed these packages to make these individuals with the key business roles extra advantageous,” says Robert Mahowald, research supervisor at IDC. That may still, the reasoning goes, make those corporations that undertake these options greater successful.

since the options and IBM office items support industry necessities, together with Java and XML, other products may also be built-in with other programs as smartly. IBM place of work includes Lotus workplace, WebSphere Portal, Lotus Notes and Domino, and WebSphere Everyplace, in keeping with the enterprise’s web site.

“Our center of attention is on organizational productiveness,” says Bowden, adding, “Having a aggressive part isn't as good as having a sustainable competitive facet.”

in fact, implementing entire integrated methods in response to the functions that a company must operate as neatly as the roles of the americans who function the quintessential tasks, and presenting that to customers in an answer package it really is the subsequent best thing – or so IBM officials hope – to a turnkey solution, gives that sustainable facet, enterprise executives publish.

The options don’t do every little thing. Implementation details continue to be however IBM’s intent is to take part of the pain out of the procedure for small and medium-sized companies that don’t have a division dedicated to presenting IT. “Why don’t they get you 70 % of ways?” asks Bowden rhetorically.

in a single of IBM’s demonstration situations, a bank department teller receives a big investigate and wishes to attain the approval of a client service person, and additionally must clear the deposit for regulatory compliance and auditing. The department banking solution provides job roles for 3 different worker project sets to fulfill the necessary enterprise functions. indeed, the brand new office solutions embody greater than 30 job features or worker roles, business spokespeople referred to.

among the many areas the place IBM is offering new place of work solutions are: retail, electronics, manufacturing, finance, telecommunications, government, existence sciences, healthcare and automotive corporations. moreover, the business has up-to-date its department Banking answer as well as its business Controls and Reporting solution (now at edition 2.5).

fundamentally, however, IBM is taking a a bit of distinct tack on coopetition. To companies like Oracle, SAP and PeopleSoft, “They’re saying, ‘we’re going to give the plumbing for you,’” says IDC’s Mahowald, leaving part of the pie for other players.

IBM will also start offering on demand web conferencing next month, officers referred to. “if you have a browser and a telephone, which you could installation an internet convention,” Bowden says. “as a substitute of purchasing the utility from us, that you can just buy the provider.” This comes as a direct try to take enterprise far from Microsoft’s are living meeting, says Mahowald.

moreover, IBM also announced a new product in the office family unit. IBM place of work functions express v2.0 is a fresh product designed for small and mid-sized agencies and departments in colossal organizations. It comprises group collaboration, document administration, net forms, assignment lists, and portal functions as well user customization aspects. IBM workplace functions express additionally integrates with the user's latest functions and information, as well as electronic mail, calendar and handle ebook, and gives a number of collaboration tools including integrated instant messaging. it's going to ship in December, officers talked about.

ultimately, IBM debuted the latest liberate of WebSphere Portal – version 5.1 – which provides virtual portals, enterprise procedure workflow features, and improved content management capabilities. version 5.1 could be attainable through the conclusion of November.

The company will announce pricing for all of the products and services when the items are available, enterprise officers observed.

concerning the writer

Stuart J. Johnston has covered expertise, specially Microsoft, for the reason that February 1988 for InfoWorld, Computerworld, assistance Week, and computer World, as well as for commercial enterprise Developer, XML & web services, and .internet magazines.

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IBM WebSphere Portal V5.1, Deployment and Administration

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Tutorial 7.3: Deploy a Portlet | real questions and Pass4sure dumps

This chapter is from the book 

In this tutorial, you will install the portlets you built in Tutorials 7.1 and 7.2 in IBM WebSphere Portal. You will then add the portlets to portal pages and set permissions for the portlets.

Step 1 shows you how to install a portlet in a production machine/environment performed by an administrator. If you want to do additional testing in a test machine/environment first with WebSphere Portal installed, you can deploy directly from WebSphere Portlet factory using a deployment configuration. Remaining steps on adding a portlet to a portal page or setting access permissions are the same.

Step 1: Install a Portlet in IBM WebSphere Portal

In this step, you will install the portlets to WebSphere Portal.

  • Log in to WebSphere Portal.
  • Start the WebSphere_Portal server if it is not already running.
  • Open a browser and enter the URL http://<hostname>:<port_number>/wps/portal, where <hostname> is the fully qualified host name of the machine that is running your WebSphere Portal, and <port_number> is the port number displayed on the confirmation panel during your install. For example, enter
  • Log in using your WebSphere Portal administrator user ID and password.
  • Install the portlets.

  • Click Administration at the top of the page as shown in Figure 7.69.
  • In the left pane, click Portlet Management, Web Modules as shown in Figure 7.70.
  • On the Manage Web Modules page, click Install as shown in Figure 7.71.
  • The Installing a Web Module Wizard appears. In step 1 of the wizard as shown in Figure 7.72, browse to the build path that you specified when you built the portlet WAR. Select PA_PetTravel.war. Click Next.

    For example: browse to C:\Documents and Settings\Administrator\workspace\PetTravel\PA_PetTravel.war.

  • In Step 2 of the wizard as shown in Figure 7.73, review the portlets that are going to be installed. You should see the two portlets that you created. Click Finish.
  • Once the installation is complete, a message indicating that the installation was successful is shown at the top of the page as in Figure 7.74.
  • To verify the installation, search by File Name Contains and enter PetTravel as the search criteria. You should see PA_PetTravel.war in the list of Web modules as shown in Figure 7.75.
  • In this step, you have installed the portlet application that was developed using WebSphere Portlet Factory.

    Step 2: Add a Portlet to a WebSphere Portal Page

    In the previous step, you installed the portlets. They will not appear in the portal site yet. They need to be added to portal pages. In this step, you will create a portal page and add the two portlets to the portal page.

  • Create a portal page.
  • You should still be in the Administration page. In the left pane, click Portal User Interface, Manage Pages as shown in Figure 7.76.
  • On the Manage Pages page, click Content Root. When you are at Content Root, click Home. Click New Page to create a new page under Home as shown in Figure 7.77.
  • Enter Pet Travel for the title as shown in Figure 7.78. Click OK.
  • You should see Pet Travel in the list of pages as shown in Figure 7.79.
  • Select Home, and you will see the Pet Travel page.
  • Add portlets to a portal page.
  • Click the Page Menu icon and click Edit Page Layout as shown in Figure 7.80.
  • Click Add Portlets in the left column in the layout as shown in Figure 7.81.
  • A search screen renders on the page to let you search for the portlet you want to add. Search by Title Contains and enter PetTravel as the search criteria as shown in Figure 7.82.
  • In the search results, select the check box for both ListPetTravelCompany and PetTravelInfo as shown in Figure 7.83. Click OK.
  • ListPetTravelCompany and PetTravelInfo appear in the left column of the layout page as shown in Figure 7.84. Click the down arrow to the right of ListPetTravelCompany to move it below PetTravelInfo. Click Done.
  • Your two portlets appear in the portal site as shown in Figure 7.85.
  • In this step, you have added the two portlets to a portal page. They now appear in the portal site.

    Step 3: Access a Portlet as a New User

    In this step, enroll in WebSphere Portal as a new user by filling out your own profile information; then log into Portal using the new ID.

  • Sign up as a new WebSphere Portal user.
  • Open a browser and enter the URL http://<hostname>:<port_number>/wps/portal where <hostname> is the fully qualified host name of the machine that is running your WebSphere Portal, and <port_number> is the port number. For example, enter
  • Click the Sign Up link above the Log In button.
  • Fill in your user profile information to enroll in WebSphere Portal. You can choose your own user ID in Portal. In the example that follows as shown in Figure 7.86, the User ID registered is Mary. Click OK.
  • A message is displayed saying the user was created successfully.
  • Log in to Portal using the newly created user Mary.
  • Do you see the two portlets on the Pet Travel page? The portlets are not on user Mary's Pet Travel page. When you installed the portlets in WebSphere Portal, you did not grant users with access permission to the portlets. That is why you can only view the portlets as the administrator. No other users can view them at this point.
  • Exit WebSphere Portal by clicking Log Out in the upper-right corner.
  • In this step, you logged in as a new user and were not able to access the portlets because you have not been granted access yet.

    Step 4: Set Access Permissions for a Portlet

    In this step, all authenticated portal users will be granted access to the portlets.

  • Go to the administrative function for setting permissions for portlets. Grant users access to the newly installed portlets.
  • Log in to the WebSphere Portal as the Administrator again.
  • Click Administration at the top of the page.
  • Click Access, Resource Permissions.
  • Grant users access to the newly installed portlets.
  • In the Resource Permissions page, as shown next in Figure 7.87, click Portlets.
  • Search by Title Contains and enter PetTravel as the search criteria.
  • Click the Assign Access icon displayed beside the PetTravelInfo resource as shown in Figure 7.88.
  • Click the Edit Role icon beside the User role as shown in Figure 7.89.
  • There are currently no members in this role, as shown next in Figure 7.90. This explains why you weren't able to see the PetTravelInfo portlet when you logged in as a user who is not an administrator (for example, Mary). Click Add to add members to this role.
  • Select the All Authenticated Portal Users check box. Click OK.
  • Log out of Portal, and log in as a user who is not an administrator. For example, log in as Mary.
  • What do you see in the Pet Travel page? You should see PetTravelInfo but not ListPetTravelCompany as shown in Figure 7.91. You have granted users access to the PetTravelInfo portlet but have not done that for the ListPetTravelCompany portlet yet.
  • In this step, you set access permissions to the portlet PetTravelInfo and confirmed that all portal users now have access to the portlet.

    IBM Accelerates Portal-Based Learning and Business Process Management | real questions and Pass4sure dumps

    ARMONK, NY - 30 Nov 2007: IBM (NYSE: IBM) today announced an expansion of its WebSphere Portal software portfolio with the availability of two additional business-ready packages -- called accelerators -- that can be easily added to a customer's portal to drive online training projects and automate key business processes.

    These two new accelerators provide training, development and education projects through an IBM Lotus Sametime Web conference -- and also make it easier for customers to automate core business processes with easy entry and integration of data and electronic forms across numerous systems.

    The two accelerators add to the collection that IBM has released incrementally since April. These include: IBM Self-Service Accelerator for human resources tasks, IBM Dashboard Accelerator, IBM Collaboration Accelerator for team collaboration, IBM Content Accelerator for building and managing websites, and IBM Enterprise Suite Accelerator which supports multiple portal projects, including Web content management and electronic forms.

    "IBM continues to see significant momentum from accelerators as customers are showing ever-growing interest in using accelerators to help speed the time to value for portal-based business solutions. With these two new accelerators, customers have a full range of choice to implement projects quickly and cost-effectively, adding value to their portal investments," said Larry Bowden, Vice President of Portals and Interaction Services."

    IBM Learning Accelerator enables customers to provide personalized online training within the context of employees' ongoing activities. Highlights include:

    o Optimization for WebSphere Portal 6 including unified administration, personalization, and performance benefits. The user interface is fully integrated within the Portal environment to lower administrative overhead and provide key tasks in one location.

    o Improvements to key learning administrative tasks, such as managing results, enrollment and course uploads. Learning administrators now get a quick view and links to key learning responsibilities -- helping them identify the critical tasks and their status. Quick links give easy access to commonly performed tasks to manage courses, curriculums, and certificates.

    o Distributed content deployment options that offer response time improvements by placing content geographically closer to students.

    o Critical learning data can be updated in bulk allowing learning administrators to more efficiently handle large learning initiatives

    o Support for software license migration and learning data migration from previous Lotus eLearning solutions, including Workplace Collaborative Learning and Learning Management System.

    IBM Learning Accelerator is also integrated with IBM Lotus Quickr and Lotus Sametime Web Conferencing, providing the ability to deliver long-distance training, share multiple content types, and collaborate on documents from a central, shared repository without tying up email resources. Integration with Lotus Sametime Web Conferencing gives the learning admin the ability to schedule and drive enrollment of training web conferences from within the learning accelerator. The addition of Lotus Quickr capabilities in this software provides students and instructors a place to collaborate on learning topics to enhance the overall learning experience

    IBM Business Process Accelerator is designed to simplify and improve the adoption of business processes by using the role-based, personalized user interface of WebSphere Portal to improve both implementation and end user response time for the entire range of processes, i.e.: document centric, human centric and system centric processes. Users can more efficiently complete workflow tasks when they have role-based, personalized access through a portal to all the information, applications and data necessary to complete their assigned task.

    This accelerator helps integrate siloed applications and processes through out-of-the-box integration. The IBM Business Process Accelerator consists of market-leading IBM WebSphere Portal Server and IBM Lotus Forms Server. Users can easily view and act on workflow tasks assigned to them in IBM WebSphere Portal through the My Tasks portlet. The IBM Lotus Forms Server enables pixel-perfect rendering of electronic forms in the portal user interface. Then, eForms, portlets and workflows can be quickly customized and easily integrated with back end systems.

    This offering enhances and complements the other offerings from IBM, such as WebSphere Business Modeler, IBM FileNet Business Process Manager and WebSphere Process Server. What's more, IBM Business Process Accelerator enables electronic forms and workflows to run in personalized business mashups that provide an aggregated view of information and tasks based upon the user's role and stage of the workflow.

    Customers across numerous industries including government, banking and insurance can benefit from this new accelerator package which streamlines integration of data with WebSphere Portal and other existing back end systems from IBM as well as with independent software vendors such as SAP and Siebel. By automating core business processes with electronic forms run in personalized business mashups, customers can help improve response times by rapidly building and deploying customer and partner facing workflows in WebSphere Portal.

    Cardiff University in the UK plans to use key components of IBM Business Process Accelerator: Lotus Forms, WebSphere Portal and WebSphere Process Server as a part of an overall plan to create a collaborative environment for students, researchers, staff and partner organizations.

    With IBM's help, the University's Information Services Directorate is creating a personalized environment whereby through a single sign-on an individual has access to all the resources they need to perform their role. For example, a student will have access to personalized areas such as files, timetables, bookmarks, school notices, Cardiff email, Forums, study-groups and discussions, school software, and course fee payments.

    "We will use a combination of WebSphere Portal, WebSphere Process Server and Lotus Forms software to help streamline their business processes with electronic forms and role-based portal applications. This implementation will enable us to move towards streamlined administrative processes, either directly or through pre-reqs, they can now model, orchestrate, deploy and participate in the business processes. They have the flexibility of choice to plug-in process engines from WebSphere, FileNet or third parties to run these processes," said Simon Bradford of Cardiff University.

    Cost and availability

    Customers can purchase individual accelerators and snap them onto their existing WebSphere Portal environment, or they can purchase the entire solution together with WebSphere Portal.

    Learning Accelerator is available now for $36 per user.

    The IBM Business Process Accelerator consists of IBM WebSphere Portal Server and IBM Lotus Forms Server. Those products are available now at $515 per value unit and $400 per value unit, respectively.

    Contact(s) information

    Jennifer C. ClementeIBM Software Group415 545

    Related Thomas Industry Update Thomas For Industry

    Portal Management - Do You Know What It Takes? | real questions and Pass4sure dumps

    A lot of corporate portals still seem stalled at the pilot stage, but others have swept into full production. According to people working on projects at IBM, Microsoft and elsewhere, portal development can carry implications for just about everyone in a company, including network managers. If a portal does open up near you, how will it change your job?

    The roles played by IT specialists like net managers, security managers, and database administrators vary according to the size and complexity of the deployment, the type of portal used, and the amount of advance planning, experts say.

    "You can never do too much planning," advised Jim Murphy, an analyst at AMR Research. During the planning stages, network managers are often asked to lend an experienced hand at capacity planning.

    "Will they have enough bandwidth? Will they need to add more servers?" illustrated Greg Sherman, marketing manager in the Advanced Collaboration Group at Lotus. Adding more servers doesn't necessarily mean buying more boxes. Existing servers can be repurposed, Sherman pointed out.

    Other issues to consider include numbers of users, how applications will be distributed, and the impact of the portal on overall network performance, according to Murphy. "Content sources for the portal might be housed in a variety of physical locations. You might want to invest in a content delivery service like Akamai."

    Security managers need to get involved from an access rights perspective, For their part, database administrators need to know what kinds of queries to anticipate, the analyst said.

    Then, as the initial deployment evolves and expands, you'll be expected to stay on top of ongoing modifications to the portal.

    Different strokes for different folks"The word 'portal' can mean a lot of different things," according to Murphy. Some companies hone in on portal solutions geared to specific applications, such as CRM (customer relationship management), ERM (employee relationship management), SFA (sales force automation), or document management, for instance. "Actually, some of the application-specific portals can work out quite well," he maintained.

    Many of the deployments in these specialized categories are being farmed out to ASPs. SFA outsourcers include and, for instance, observed Barton Goldenberg, president of CRM/ERM consultancy ISM.

    Also available are specialized software packages with all - or, at least, much of - the needed functionality built in. Examples range from the Plumtree Portal Solution for Employee Services to Conjoin's sales portal software.

    Other organizations are taking a more do-it-yourself approach, customizing broader portal frameworks such as IBM's WebSphere Portal; Novell Portal Services; MySAP Portal Services; and Microsoft's SharePoint.

    Unicco Service Company, a $600 million facilities management outsourcer, is using Novell Portal Services, Lotus Notes, and a potpourri of other products to create a series of portals for the external marketplace, first tier customers, and internal users, said Jeff Peterson, Unicco's VP of IT.

    APT's doc management portalSomewhere in between are organizations like Applied Printing Technologies (APT), a $100 million printing company which has used Extream's Dialogue document management software to do the bulk of the legwork in building its own CRM portal. Exstream also sells Dialogue to banks, insurance firms, utilities, and retail concerns, for instance.

    APT implemented its CRM portal almost entirely on its own, after only a "little bit of a head start" from Exstream, affirmed Kelly Sloan, Exstream's VP of corporate marketing.

    APT's new digital printing division is using the Dialogue-based portal to integrate and present customer data in both online and printed documents. The documents can range from newsletters and promotional brochures to customized 401K enrollment books.

    Customers accessing APT's portal include AT&T Wireless, for example, said Nicholas Brusco, senior VP/GM of the division, speaking at the recent CRM Expo in New York City.

    APT decided on Exstream due to Dialogue's support for PDF files and workflow solutions, PostScript, and IBM's new AFP (Advanced Function Presentation) architecture.

    Microsoft & IBM try to show the wayBig enterprises are better off if they start out by "thinking small," according to AMR's Murphy. "There's always this initial promise, but companies don't always take advantage of it. Very often, portals get backlogged. So the most reasonable projects start out with a small subset," Murphy said in an interview.

    In enterprises, the best efforts tend to be characterized by interdepartmental collaboration. Microsoft, for example, is now piloting an inhouse portal that revolves around its SharePoint product, said Mary Lee Kennedy, director of Microsoft's Knowledge Network Group, during a talk at the recent Internet World show.

    Microsoft's SharePoint team is helping out with infrastructure issues such as servers, Web services, and establishment of a domain integration framework, according to Michael Ohata, group manager for product management in the Knowledge Network Group.

    Just getting under way this year, the three-year project also involves the company's sales organization, "executive sponsors," and content providers from throughout Microsoft. Like some other enterprise portal users, Microsoft has organized an internal steering committee, too.

    "We chose not to centralize the expertise. They do not know their business organization's needs," Kennedy acknowledged. "We are not going to tell people what they need, (although) they will try to avoid duplication."

    Initially, Microsoft is working on an inhouse employee portal. By 2005, the software giant hopes to achieve an automated "smart content" system, as well as Internet-based content delivery to customers, Ohata said.

    "Because their consulting group goes out, they want to have a portal, too," according to Kennedy. "We are a great testbed for the company."

    IBM Dynamic WorkplaceAlong the same general lines, IBM has created an inhouse portal known as IBM Dynamic Workplace, based around the IBM WebSphere Portal, Domino, and Lotus Sametime and Quickplace, for e-learning.

    "This is a cross-IBM initiative," Sherman said in an interview. Key players at IBM include Larry Bowden, IBM's VP of e-portal solutions; Lotus CEO Al Zollar, and top brass from IBM's hardware and software divisions.

    "An early step in portal development is to get your intranets together. IBM Dynamic Workplace has 8,000 internal users. Dynamic Workplace also becomes a good reference for us," he admitted.

    Content managers in business departments such as human relations, finance, and public relations work with "corporate librarians" to help decide now content should be shared among various groups of internal users. "If we're interested in putting their stock information up, for instance, there are certain rules about that." Meanwhile, HR has placed its benefits enrollment and travel expense accounts online.

    Right now, IBM's human content managers are doing manual data tagging. "Our goal, though, is to move toward automatic tagging."

    Internally, IBM Global Services fulfills the role of network manager. IGS also consults outside customers about portal development.

    "IGS has subject matter experts in areas like retail, manufacturing, and financial services. Sometimes, IGS will just go in and do a study. IGS, though, is also willing to outsource and host everything for a customer," according to Sherman.

    IBM customer Unicco is using offerings from IBM as well as a number of other vendors in its three portals. The total list of ingredients is expected to include Novell Portal Services; JD Edwards' OneWorld; Maximo's e-procurement application; an opportunity management product from SalesLogix; Lotus's Domino, Domino Doc, Quickplace, and Sametime servers; desktop tools from both Lotus and Microsoft; and Elcom's materials management ASP service.

    "Technical problems are the least of their concerns"Integration of multivendor hardware and software is sometimes a challenge, particularly in multiplatform environments. "Almost everybody says, though, that technical problems are the least of their concerns," according to AMR's Murphy.

    "Portals can have a huge impact on how people throughout the company do their jobs. Often, the middle manager gets stuck in the middle. Let's say you're a PR manager. Ultimately, the corporate portal becomes epicentric. Everything you do needs to be deployed through the portal," he said.

    "Network managers and other IT people get saddled with a lot of responsibility. They have to select the products, and they sometimes need to step up their capabilities to support the portal. One idea (behind a portal) is that IT can delegate tasks out to the business departments. But that can be a pretty hairy proposition. Issues like workflows - and sometimes access to data - are not necessarily easy for business administrators."

    Business administrators also need to lean on security managers, according to Murphy. "Decisions need to be made such as, 'Do I govern security through the portal, or do I let the application govern security?' There are pluses and minuses, either way. Portals usually call for some degree of (IT) development, as well."

    Collaboration at Unicco

    Unicco initially tested a portal product from Computer Associates, but ran into some integration issues. Overall, however, integration hasn't been much of a problem, according to Unicco's Peterson, who gained experience with complex deployments through a previous job at Arthur Andersen.

    "We have some programmers inhouse You do need to set priorities, though, as to which applications really need to talk to each other," he added.

    Unicco is pursuing a staged deployment, involving an external Web site, followed by customer and employee portals, in that general order.

    The customer portal,, is designed for one-stop shopping, information sharing, and self-service work requests, using the customer's existing Web infrastructure. Customers can also build a knowledge management warehouse that includes best practices, benchmark/performance measurements, and trend analysis, according to Peterson.

    UNICCO has also started working on the employee portal, dubbed uShare. "We've looked at who's been getting information in a timely fashion, and who has not. This is their 'field of dreams,'" Peterson said.

    With the portals deployment, IT staffing at UNICCO has increased from 18 to 20 people. "We've added a Lotus Notes developer, as well as a database administrator/network administrator." Along the way, Unicco has also migrated from cc:Mail to Notes.

    Unicco's IT department includes specialists in LAN/WAN management, production, and operations support. For the portals effort, the 20 staffers are deployed in two project teams. "The field services team implements the tools. The internal project team works on internal support and implementation."

    Peterson said he works closely on portal development with the company's COO, as well as the VPs of the business divisions. "There's a big focus on what information we're going to capture, and what they need it for."

    Content "ownership" by business unitsMeanwhile, Unicco has been shifting more of the "ownership" of the portal to the business divisions.

    "There was a perception among some of the ranks of end users that the portal was just 'fun-to-have' technology. So business leaders are now championing the portal, to entice greater use," according to Peterson.

    Portals constitute a slightly different story at smaller companies, according to Goldenberg. "Companies need to ensure that information is relevant, timely, and easy to access. Usually, portal administration is an IT function," he said.

    Portal administration tasks include "receiving prioritized business functions; looking at what information is required to fulfill those functions; pulling together this information from internal or external sources; cleansing and populating the data; and archiving the information," according to Goldenberg.

    For specialized portals such as sales, however, smaller IT departments often team up with subject area experts, he said.

    "Sometimes, for example, a company will hire a retiree who's an ex-sales or marketing person, to sort leads that come in from trade seminars or ads, and to make some of them available through the portal."

    Regardless of the size of the organization, management needs to be in it for the long haul, contended AMR's Murphy. "You can put a lot of time and effort into a portal. People in every department need to understand that the portal is a long-term project, with an end goal," the AMR analyst added.

    » See All Articles by Columnist Jacqueline Emigh

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