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IBM employer, headquartered in Armonk, big apple, ranks among the few agencies that has created computing and communications innovations for over a century.
included in 1911 because the Computing-Tabulating-Recording company (C-T-R), the firm's predecessors will also be traced to the Eighteen Eighties with innovations reminiscent of time clock to listing a worker's arrival and departure time on paper tape, and the punched card system that was used to tabulate census statistics.
Thomas J. Watson, Sr., a former govt at national money Register enterprise, joined C-T-R in 1914 and famously insisted on "well-groomed, dark-acceptable salesmen," and an organization focus on "significant-scale, customized-built tabulating options for large companies".
His son, Thomas J. Watson, Jr., transformed the business from maker of tabulating gadget and typewriters right into a pioneer of the computing trade, introducing the gadget/360 mainframe in 1964.
nowadays, that focus has broadened appreciably, with items that latitude from laptops to those significant mainframe techniques, and an organization that serves both patrons and small to large groups. IBM employs over 386,000 americans global, and, all through 2007, recorded $ninety eight.6 Billion in income.
To enhance their help of the Token-Ring networking expertise, IBM brought NetView/pc in 1986, which increased the network administration capabilities of IBM's systems network architecture.
IBM's network administration guide work was extra more desirable in 1996 with the merger of IBM and Tivoli techniques, Inc., a leading issuer of techniques management application for distributed customer/server networks. IBM's acquisition of Tivoli prolonged its network management capabilities beyond the mainframe to multi-platform, distributed methods. These initiatives had been further strengthened with IBM's 2006 acquisition of Micromuse, Inc., and its Netcool line of enterprise community administration options.
The Tivoli software options offered integrated visibility, control, and automation across assorted company and technology assets, accordingly maximizing those property in help of network operations. These products handle a wide selection of community management challenges, together with:
an extra crucial enviornment it truly is supported via the Tivoli suite of utility is the Netcool application for service providers, which offers precise-time performance and service administration for service providers. IBM claims that over 1,000 service providers, together with the entire properly 20, rely on this community administration answer. This equipment helps telecommunications, wireless, cable, and information superhighway service suppliers in assembly each their present and future service start challenges.
Of special interest is the carrier VoIP carrier management solution, which is designed to assist all layers in the network and all hyperlinks across it-from the core community to the consumer's premises-for that reason without difficulty managing VoIP features and protecting a top quality of journey (QoE) for the customer.
The gadget screens key performance and excellent symptoms in true time, for metrics including usage (busy-hour call attempts, minutes of use, and speak to locations); VoIP satisfactory (MOS), call readability index, and speech exercise); call signaling (name completion rate, grade of carrier, and post-dial lengthen); provider fine (availability, echo extend, and submit-dial delay); and subscribers (average income per person, state of carrier pursuits, and open tickets), as shown in determine 1.
A 2nd Tivoli solution, the Netcool business VoIP supervisor, consolidates the administration of VoIP functions, servers, and the underlying networking infrastructure, from PBXs to gateways. This device is designed to satisfy the requirements of each medium and large companies-as well as managed provider providers.
This providing is packaged with the Tivoli Netcool OMNIbus and Tivoli Monitoring products, and enables community managers to lengthen their current monitoring capabilities to the management of VoIP applied sciences. This solution can scale to assist enterprise environments of up to a hundred,000 IP endpoints, and provides out-of-the-box support for both Cisco and Nortel VoIP environments.
For Cisco environments, the business VoIP manager helps Cisco name manager and Cisco unity, plus facet routers, gateways, and gatekeepers. For Nortel environments, the product helps conversation servers, business verbal exchange managers, media gateways, far off gateways, and signaling servers.
The equipment comprises precise-time displays with diverse charts that show network utilization, capability, availability, and efficiency metrics, plus customizable ancient reports. it's designed to operate with purple Hat commercial enterprise Linux, Microsoft windows Server, or Microsoft home windows XP expert operating systems.
extra particulars on the IBM structure and products can be found at 'http://www-306.ibm.com/software/tivoli/solutions/voip/" trend="textual content-ornament:none">http://www-306.ibm.com/application/tivoli/options/voip/. Their subsequent tutorial will continue their examination of carriers' network administration architectures.
writer's BiographyMark A. Miller, P.E., is President of DigiNet agency, a Denver-based consulting engineering firm. he's the author of many books on networking applied sciences, including Voice over IP technologies, and information superhighway applied sciences guide, each published by means of John Wiley & Sons.
Article courtesy of commercial enterprise VoIP Planet, © 2008 DigiNet supplier, All Rights Reserved
Mark A. Miller, P.E. is President of DigiNetB. agency, a Denver-primarily based consulting engineering enterprise. he is the creator of many books on networking technologies, including Voice over IP applied sciences, and internet technologies guide, each published with the aid of John Wiley & Sons.
January 22, 2008 14:05 ET
IBM attracts on professional staff to fuel Tivoli software development
PETALING JAYA, MALAYSIA--(Marketwire - January 22, 2008) - IBM (NYSE: IBM) has introduced its first utility building lab in Malaysia. The lab will support accelerate the advent of items for IBM's Tivoli Netcool utility community that specializes in the communications service suppliers.
The lab builds upon IBM's deep R&D commitment concentrated on the designing and setting up first-of-a-form options that reply to consumers' computing challenges. There are presently a hundred and twenty application engineers working in the lab with plans to raise by means of a different 30 in 2008.
"The application construction lab highlights Malaysia's function as a vital area to help fulfill their international analysis, building and company method," spoke of Ou Shian Waei, Managing Director, IBM Malaysia. "As a globally integrated company, they are dedicated to drawing on in the neighborhood dependent knowledge and skill to create price for valued clientele worldwide."
according to IDC Malaysia, the telco market in Malaysia is price US$ 5,505.9 million. Telecom suppliers worldwide should shelter provider revenues and stimulate boom as tough competition demands faster provider creation and beginning and an more suitable person event.
Telecommunications corporations these days are dealing with a huge shift from average voice capabilities to non-voice functions, corresponding to song and video. organizations are also dealing with a shift from land strains to voice over IP.
"The lab here is a component of more than eighty IBM construction laboratories around the world giving these teams remarkable entry to the latest know-how and ability to research and boost the business leading software," spoke of Gilbert Ho, application Engineering Senior manager for Tivoli utility, IBM Malaysia. "we are dedicated to extending the Vallent product line and integrating them with the broader Tivoli and IBM portfolio."
The engineers on the lab are developing purposes for all Tivoli Netcool performance administration products international to consumers.
"This capabilities-driven funding through IBM is massive for Malaysia," observed Dato' Badlisham Ghazali, CEO of Multimedia building enterprise Sdn Bhd (MDeC). "The advantages are giant when it comes to the subtle software know-how that can be developed in the neighborhood, the knowledgeable positions that should be created and the endorsement via an industry leader that Malaysia is proposing the necessities for IBM's future in research and building."
Ghazali persevered, "The application construction lab is also based on MSC Malaysia's aspirations to become a global accomplice to groups global and to raise the pool of internationally identified k-workers. this is wonderful possibility for local knowledge employees and to make Malaysia a regional hub for advice and communications know-how (ICT) ability. IBM is globally famous for its commitment to R&D and we're proud to supply the technological knowledge and innovative people that make a contribution to the enterprise's international evolution."
MDeC may be working intently together with IBM Malaysia to determine and vicinity its qualified candidates beneath MSC Malaysia ok-employees construction Initiative (KDI) in IBM's software construction lab.
"This strategic flow helps each parties to know the capabilities of the country's ICT skills supplies," he mentioned.
In February 2007, IBM achieved the acquisition of Vallent, a number one issuer of operational help and community management application. Vallent had an established presence in Malaysia, using one hundred americans. The Vallent technology, now part of Tivoli application at IBM, helps wireless carrier suppliers manipulate the performance of their IT community infrastructure via monitoring and reporting of instant provider excellent and skills network problems before they have an effect on a client's experience.
About IBM Tivoli Netcool software
IBM Tivoli Netcool application has been selected through more than 1,000 carrier providers globally, together with the entire good 20 carriers. The utility helps provider providers be sure provider satisfactory; reduce operational charges and speed time to market. IBM application helps service providers handle rising alternatives in subsequent-era network transformation, mounted/cellular convergence, and IP Multimedia Subsystem (IMS) deployment.
For more tips about IBM Tivoli Netcool utility, visit www-306.ibm.com/application/tivoli/options/provider-issuer/.
greater assistance on IBM can be discovered at www.ibm.com.
All future dates and specifications are estimations only; field to change without be aware.
IBM, the IBM emblem, Netcool and Tivoli are trademarks of international company Machines agency within the united states, other international locations or each. For an inventory of additional IBM emblems, please see www.ibm.com/legal/copytrade.shtml
other business, product and repair names may well be emblems or carrier marks of others.
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Andrew R. Hickey, Senior News Writer
Network monitoring and management applications can be costly and cumbersome, but recently a host of companies have sprung forth offering an open source alternative to IBM Tivoli, HP OpenView, CA and BMC -- and they're starting to gain traction.
The major commercial software vendors, known as the "big four," are frequently criticized for their high cost and complexity and, in some cases, are chided for being too robust -- having too many features that some enterprise users may find completely unnecessary.
Many of the open source alternatives are quick to admit that their solutions aren't for everyone, but they bring to the table arguments in their favor that networking pros can't ignore, namely low cost and ease of use.
"Open source is a huge phenomenon," Zenoss CEO and co-founder Bill Karpovich said. "It's providing an alternative for end users."
Zenoss makes Core, an integrated IT monitoring product that lets IT admins manage the status and health of their infrastructure through a single Web-based console. The latest version of the free, open source software features automated change tracking, automatic remediation, and expanded reports and export capabilities.
According to Karpovich, Zenoss software monitors complete networks, servers, applications, services, power and related environments. The biggest benefit, however, is its openness, meaning that users can tailor it to their systems any way they choose.
"It's complete enterprise IT monitoring," Karpovich said. "It's network monitoring and management, application management, and server management all through a single pane of glass."
Flexibility includedSome users have said the Tivolis and OpenViews of the world are hard to customize and very inflexible, but open source alternatives are often the opposite. They are known for their flexibility. "You can use the product as you want," Karpovich said.
Nagios developer Ethan Galstad said flexibility is a major influence on enterprises looking to move ahead with an open source monitoring project. Nagios makes open source software that monitors network availability and the states of devices and services.
"You have as an end user much more influence on the future of the feature set," Galstad said, adding that through the open source community, end users can request a feature they want, discuss the pros and cons and, in many cases, implement that feature within a relatively short time.
And for things that Nagios and other open source monitoring tools don't do, end users can tie the tools in with other solutions to create the environment they want.
"There are a lot of hooks," Galstad said.Another big concern for enterprises is the high cost of network management and monitoring solutions, where a large chunk of money is spent and not all features are used. With open source, Karpovich said, "you're not wasting a lot of money."
Galstad agreed, adding that enterprises can save a bundle on licensing fees by implementing open source monitoring tools
Along with Zenoss and Nagios, other open source network monitoring and management tools are gathering steam. The likes of Groundwork OpenSource, Hyperic and Qlusters offer open source alternatives. Some vendors have gained enough popularity that they are now being billed the "little four."
Functionality variesKarpovich is quick to note, however, that the "little four" designation doesn't necessarily mean the vendors offer as much functionality as their non-open rivals. He plays by the "80-20 rule."
"We'll do 80% of what they do," he said. "We never do everything they do because a lot of it is irrelevant."
Ofer Shoshan, founder and CEO of Qlusters, maker of OpenQRM, an open source application and network management and monitoring tool, said recent interest in open source comes from growth in the industry and tools that can handle bigger deployments.
"In the past, most of the open source tools were aimed at small installations; they were not enterprise grade," Shoshan said. "They were unreliable, unstable and couldn't manage large numbers of systems."
Support is an issueSome open source monitoring tools offer a level of support now and can support large installations, but still there is some level of apprehension on the part of network pros that putting an open source -- instead of commercial -- tool in charge of their monitoring may not be the best choice, mainly because of a lack of service and support.
"No serious CIO would risk his job deploying a solution that doesn't have service and support," Shoshan said. "He would have to be crazy. And many open source solutions out there didn't have enterprise-grade support and service."
Galstad added that this lack of a "security blanket" could prompt some end users to shy away from open source alternatives.
"There is no one person or one company to choke if something goes wrong," he said. "You might not be able to get the help that you need."
"But for those who are willing to do a little research and work on their own," Galstad continued, "they're much more comfortable with digging into the problem and finding a solution."
(New Straits Times Via Thomson Dialog NewsEdge) THEY have many outstanding statesman whom they revered. In my Form Six history lessons in the early 70s, one that fascinated me was Benjamin Disraeli, (British premier 1804-1881). One of his famous statements was: "What they anticipate seldom occurs; what they least expect generally happens". This quote has a lot of relevance to the art and soul of risk management because its fundamentals are not complete without the understanding of "uncertainty" or "unknown". Indeed, risk is all about the uncertainty of risk occurring. If they know the risk will occur, they will not do the deal or execute the operation.
The fact is that they do not know, and only hope that it does not occur.
For this reason, they diligently apply all the known ways of managing the uncertainty of risk occurring. Obviously, it is not easy to prevent the risk from occurring, especially if it is something beyond their control. But if it does occur, the negative impact would be minimised to that they could accept or live with. After all, they are not too concerned about the risk per se. Rather, their focus is on the impact of the risk that may be negative for us. If the impact is positive, or they gain from the risk, then of course that would be welcomed. WHAT CAUSES UNCERTAINTY? Uncertainty crops up because of few factors that haunt their mindset, attitude or opinion. They include: * Uncertainty due to poor overall decision and wrong opinion: The feeling that the option or decision they take would be the wrong one; * Uncertainty due to rationale or relationship: The rationale or relationship of the issue being studied might be seen from the wrong perspective where they may have inadequate parameters; * Uncertainty due to doubt in the analysis process: The model/guide-values for their evaluation of the issue may be irrelevant or wrong; * Uncertainty due to inadequate sampling: The statistics that they use for the assessment of the subject matter might be insufficient, unrealistic, incomplete or outdated; and * Uncertainty due to errors and biases: The analysis done for the samplings taken might be tainted with errors and poor human judgment.
The above five factors causing the doubt. The elements of unknown/uncertainty in us can turn haywire to their risk management programme. To minimise such unknown, it is vital to ensure that these issues are adequately addressed.
RISK OCCURS FROM THE UNKNOWN. It is not easy to manage unknown events, as some of the risks are beyond human controls, such as flood, earthquake, tornado and robbery. However, managing the negative financial or non-financial impact might be easy to strategise. For example, they can keep all their precious assets on higher floor, so that should a flood still occur after a heavy rain, the negative financial impact and damage by water would be minimised. Or they would install an alarm system in their premises so that should the robbers came unannounced, they might abort the raid because the alarm bell was triggered. Thus the risk of robbery is mitigated. Assuming they have taken the burglary insurance cover, should the robbers succeeded in carting away the valuables, they would have the financial loss minimised because they have insured the valuables and could claim back the amounts from the insurance company.
THE PAST AS GUIDES TO MOVE FORWARD. Machiavelli, an Italian philosopher and statesman who lived from 1446 to 1507, once said, "Wise men say, and not without reason, that whoever wished to foresee the future might consult the past." More often than not, risk managers rely a lot on past data and historical events to chart forecast and assess the various risks inherent in any organisation. A lot of truth prevailed in the quote by Machiavelli. In some instances, history tends to repeat itself because the same kind of risk could surface again at some later time, if such risk is then not effectively managed using the lessons learnt from the past risk occurrence. RISK MANAGEMENT IS A PROACTIVE ART. Of course, they must be mindful that risk management is not about history alone. It should have balanced proactive feature - using the previous risk occurrences to predict what would happen in both the short and long period in the future. It is not a fallacy to state that risk management is about moving forward. It is about preparing and predicting the future state of events and operations using past patterns or historical trends in supporting such predictions.
SIX WAYS TO TREAT THE UNKNOWN. How do they treat risk? There are many ways, but the more popular options are: i) Avoid. They can simply avoid the risk and do not do the deal. But this is not really risk management since there will be nothing to manage anyway, given that the transaction or operation is aborted. But not everything is as simple as that. There are risks that they have to face everyday, and as part of their way of doing the business and operations. ii) Share. They can share the negative risk impact by putting up a strategic alliance, joint-venture or merging their smaller outfits to bigger outfit that can withstand more risk or cushion the negative impacts. There is truth in the adage of "strength in unity" and the bigger the size, the stronger it should be. iii) Transfer. A good example of risk transfer is using insurance. An insurance policy taken to cover the damage and loss by fire would provide comfort to the property owner as he would be able to receive the financial compensation benefits from the insurance company. However, not all risks could be insured. They are still left at the mercy of the non-insurable risks. So, the need to ensure that they have a good risk management plan to address those non-insurable risks is very critical for the success of any organisation. iv) Reduce. They can reduce the likelihood of the risk to occur, and minimise the negative impact of the risk by either cutting down on their exposure or involvement in the operations.
v) Accept. Many risks that haunt us are common day-to-day events that cannot be avoided, which they address as the cost of doing that kind of business. They need to accept those risks as a normal way to do the business. An example of this kind of risk is a supermarket's cashier with a minor cash shortage at the end of the day's takings. vi) Prevent. Some forms of risk can be prevented from occurring. For example, theft of valuable asset from a strong room is a risk. One way to prevent this is to ensure that no one can enter the strong room alone, and a closed-circuit TV must be installed for monitoring purpose. There must be at least two people holding the keys and going in at any time. The writer is chief risk officer of a commercial bank and author of Enterprise-wide Risk Management Made Easy. He can be reached at e-mail: firstname.lastname@example.org. Part two of this article will appear next Saturday.
Copyright 2006 The New Straits Times Press (Malaysia) Berhad. Source: Financial Times Information Limited - Asia Intelligence Wire.
Every company has its enterprise network management software ninjas who launch into action when alerts go off or users complain – not to ensure an internal service level agreement but to determine whether the problem is a network issue at all.
In fact, every IT silo -- servers, applications, storage -- has these ninjas running their own tools in isolation from one another, all hoping to prove the problem is someone else's fault.
In the meantime, crucial applications perform poorly. So, for many enterprises, this finger-pointing just isn't good enough anymore. That's why network management software vendors and IT management vendors are moving toward service assurance strategies in which all IT management tools, including enterprise network management software, feed into a single service delivery management console that gives applications teams, IT executives and business unit managers a unified view of how the entire IT infrastructure works together to deliver an application. When something goes wrong, the IT silos can work together to resolve the issue rather than retreating to their individual toolsets.
CA Technologies has reorganized much of its IT management portfolio into a service delivery management product line in which many of its tools, including recently acquired NetQoS Performance Center, roll into a CA Spectrum Service Assurance console. Today, NetScout introduced nGenius Service Delivery Manager, which takes the network traffic collection capabilities of the company's enterprise network management software and gives customers a high-level view of how different components of IT infrastructure are working together to deliver applications. NetScout has also designed the product to integrate with some of the major IT management vendors' products, including IBM Tivoli and HP Openview.
How one service delivery management model works
For the last two years, Craig Yappert has been leading the effort to institute a service delivery management model at Oracle, where he serves as senior director of enterprise monitoring solutions for the company's global IT organization. He has been working to combine network management tools from Monolith Software and NetScout with Oracle's own Enterprise Management product and an internal configuration management database (CMDB) into a custom-built service assurance platform. The project has led to a transformation of how Oracle troubleshoots its internal applications.
"In the past … a help desk ticket … would go to the team responsible for the application, and they would begin troubleshooting. The server team would go off and try to solve the problem. The application team would try to solve the problem. The storage team would try to solve the problem and the network team would try to solve the problem," Yappert said. "Having a consolidated view of what is going on internally reduces the time and the complexity of communication [between silos]…. They're working from an application layer into a network layer, and they can say, 'The reason we're having a problem is because the firewall is overloaded.'"
Service delivery management also enables network managers to cull trends from network monitoring data in a more proactive manner.
"We can say from a capacity perspective, this is what your service looks like," Yappert said. "We're seeing a lot of network activity increase from month to month, and we're seeing an increase in storage activity. They see that you're moving a lot of data from storage to your application layer across the network. They need to optimize that. Maybe they need to look at a new architecture, or they can look at partitioning you off and giving you more bandwidth."
Network managers should be ready for a service assurance initiative or internal SLA
Networking teams have to keep their eye on the emergence of service assurance models in their companies, since they typically don't drive the shift toward service delivery management.
"The network guys are typically the last ones invited to the party," said Jim Frey, research director for Enterprise Management Associates. "Service assurance usually comes from the CIO down. It usually starts at the help desk and moves into application support and then into the data center. Then the network guys get brought in after that."
Network managers shouldn't sit and wait for it to happen, however. They should make sure that the enterprise network management software they have today will fit inside a service assurance model.
"Every network monitoring tool over time needs to understand how to present the data they collect in a business-oriented or service-oriented manner," Frey said. "You've got to be able to provide information back to the operations team that says what services are affected [by an event] and what business group this is affecting. Those that are part of a broader suite can do it intrinsically. Those that aren't have to integrate with someone who has a service assurance model."
Yappert recently replaced a legacy network monitoring product with a product from Monolith Software because it had open APIs that Oracle could use to integrate the product into its overall service delivery management technology.
"When they select vendors now, and what they are driving existing vendors to do, is to ensure they provide us with open APIs so they can access information and repurpose that information to fit the specific needs of the business rather than changing their business needs to fit the tool," he said.
Service delivery management begins with the right tools
Jason Hall, director of IT systems for furniture retailer Rooms To Go, is a CA customer who uses many of the enterprise network management software and application management software products that make up CA's service assurance package. His company uses CA NSM, CA Spectrum Infrastructure Manager and CA eHealth Performance Manager. Hall is not quite ready to add the Spectrum Service Assurance product to tie it all together because he simply has too many other projects on his plate at the moment.
However, he recently added NetQoS Performance Center to fill a gap in the company's ability to manage and monitor application performance and bandwidth utilization, which has given him the basic tools to start managing infrastructure from a service delivery management perspective. Before installing NetQoS, Hall had no visibility into how end users were experiencing application and service performance across the WAN or LAN.
"It was purely the end user," he said. "We waited for someone to call. Operationally, that gives the end user the perspective that the systems are slow … and that we're not doing anything about it. It decreases their confidence in the actual systems. Sneakernet is never a reliable source of information. Once it gets to the third person, the information is not that good anymore. You end up chasing phantoms real quick."
Hall said that adding NetQoS's performance management capabilities to his suite of tools has helped him monitor the delivery of critical centralized applications, such as a point of sale application that is used by all of his company's stores. It's also helped him solve some service delivery mysteries, particularly with his company's intranet.
"We discovered that the server [hosting the intranet] was pretty much awful," he said. "We'd had people complain. The developers looked at the application and said, 'We don't see anything.' They went back and forth with them."
Hall's team used NetQoS to demonstrate that the network was performing just fine when delivering intranet applications, and they were able isolate the problem to the server.
Ultimately, Hall wants to combine all his management tools into a single service assurance console. That way, he will avoid jumping from console to console to find the answers.
"That's exactly it … being able to get the answer quicker with a unified view and being able to tie it all together instead of having the pieces and the slices spread around," he said. "That is a place they need to head to, but right now I just don't have the time to undertake another project."
Let us know what you think about the story; email: Shamus McGillicuddy, News Editor
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