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000-030 exam Dumps Source : IBM Tivoli Service Request Manager V7.2(R) Implementation
Test Code : 000-030
Test Name : IBM Tivoli Service Request Manager V7.2(R) Implementation
Vendor Name : IBM
: 202 Real Questions
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April 10, 2008 09:00 ET
Tivoli provider Request supervisor referred to as a pacesetter for both giant complex organizations and Smaller companies
ARMONK, new york--(Marketwire - April 10, 2008) - IBM (NYSE: IBM) nowadays introduced that its Tivoli carrier Request manager has been named as a pacesetter in Forrester's March 2008 file entitled "The Forrester Wave™: carrier Desk administration equipment, Q1 2008."
in this complete assessment, Forrester analyst Chip Gliedman evaluated 13 tremendous and small service desk providers across ninety six criteria, with IBM being named a pacesetter for both huge complex organizations and smaller establishments.
The results of the Forrester report replicate the elements and commitment IBM has made to the carrier Desk market. Tivoli's service Request supervisor tool suite has been more advantageous and improved via obtained expertise and dedicated construction components, resulting in an answer that may meet the various requirements of both giant and small corporations.
"We're extremely joyful with Tivoli's most recent positioning in Forrester's Wave report on carrier Desk management tools," observed Al Zollar, general supervisor, Tivoli application. "the ease of configuration, lower migrations fees, means to upgrade with out impacting investments in personalization, as well because the up to date architecture offers this solution suite the entertaining capability to meet a large choice of necessities according to the challenges their customers face. With the supplies they now have been capable of add to their building and implementations groups, we're confident Tivoli will proceed to be a leading answer for the service Desk administration market."
Forrester evaluated the strengths and weaknesses of accurate service desk management equipment. The assessment focused on Product Capabilities, ITSM road Map and Market Traction. The report summarized its contrast of IBM Tivoli's carrier Request manager as "... an fabulous ITIL-based mostly provider administration answer, ... [it] is on its way to becoming a bold competitor at the high conclusion."
The standards for the service Desk administration equipment for tremendous or complex businesses covered: capability to address colossal name volume; capable of model giant and complicated workflows; integration with typical methods and asset management equipment; able to support the setting up and aid needs of gigantic, world agencies.
IBM Tivoli's answer was mentioned in the record as being amongst those who offered "industrial-electricity tool suites with confirmed song information in many international groups of 10,000 plus personnel. All have finished suites of tools overlaying a full latitude of service administration necessities tied to potent workflow engines and protecting desirable-tier CMDB architectures."
The criteria for service Desk administration equipment for Smaller corporations with much less complicated wants had been distinctive, however once again IBM Tivoli's answer became named as a "leader" for this category.
For smaller businesses, the carrier desk environment was characterized via: reduce platform demands; enhanced emphasis on incident and difficulty management; reduce necessities for training and knowledgeable elements; desk-top existence cycle capabilities. IBM Tivoli's carrier desk device solution scored in the document's right of the pack via its "shear breadth of functionality and capabilities."
For more advice on IBM, please talk over with www.ibm.com. more information on IBM's Tivoli can also be found at http://www.tivoli.com.
IBM Maximo carrier Request (service Request) app offers a platform for coming into provider requests into IBM Maximo Asset management. carrier Request is appropriate with IBM Maximo any place 7.6.2.x.
users can speak or type a description of the request, and enter a vicinity and an asset for the request. they could additionally view the requests that they created which are presently unresolved so that you can comply with up on these requests. Contact your IBM Maximo any place administrator earlier than the usage of this utility.
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Miscellaneous SoftwarePress Release Summary:
ITIL (Information Technology Infrastructure Library)-based end-to-end change and release management solution helps organizations automate processes for managing software changes throughout enterprise. Product lets organizations synchronize IT and application development teams, track location of all software assets, and seamlessly distribute software releases across enterprise. Employees can also request new software, upgrades, and patches.Original Press Release: Peregrine Systems(R) Announces End-to-End Change and Release Management Solution New ITIL-Based Offering Automates Processes for Software Upgrades, Patches and Release Distribution
SAN DIEGO, Feb. 8 -- Peregrine Systems, Inc. , a leading provider of asset and service management solutions, announced today an end-to-end change and release management solution to help organizations automate all processes for managing software changes throughout their global enterprises.
Implementing an ITIL (Information Technology Infrastructure Library)-based software release management project can be a time-consuming, complicated task which often requires technical expertise about disparate applications and coordination with multiple vendors. The new Peregrine change and release management solution integrates industry-leading software -- Peregrine's ServiceCenter(R), IBM Tivoli and Rational applications -- with professional services to create an end-to-end, automated solution.
Using this new offering, organizations can synchronize IT and application development teams, track the location of all software assets and seamlessly distribute new software releases across the enterprise. The solution streamlines software release management by batching multiple changes, providing a working environment to manage applications from development to production, automating release distribution and updating the configuration management database (CMDB) following a software launch.
When used with Peregrine's self-service applications, employees can leverage this solution's release management capabilities to request new software, upgrades and patches. The request will then be routed through and logged into ServiceCenter at which point IBM Tivoli Configuration Manager (TCM) will automatically deploy the software or patches throughout the organization. By automating this functionality, organizations can react quickly to change, freeing up valuable time and IT resources.
"More than 30 percent of the joint Peregrine and Tivoli customer base is undertaking IT projects to automate their service support and service delivery capabilities using ITIL-based processes," said Russ Mann, Peregrine's senior vice president of strategic initiatives. "The goals of many of these projects are to standardize change and release management processes and create an integrated, automated system to manage those processes. We've teamed up with IBM Tivoli, one of their longstanding strategic partners, to create a change and release management solution that will help organizations meet these goals.
Mann continued, "Today, as they announce their new global alliances team and their renewed commitment to their business partners, we're delighted to offer the first of many end-to-end offerings that incorporates best-of-breed technology and world-class services to address the evolving needs of their global customers."
Extensive Peregrine and Tivoli Integration
This new change and release management solution adds to the robust series of Peregrine connectors and integrations for IBM Tivoli applications. They include: ServiceCenter and AssetCenter(R) integration for IBM TCM as well as ServiceCenter integration for IBM Tivoli Enterprise Console (TEC), IBM Tivoli NetView, Tivoli Data Warehouse 1.1 and Tivoli Business Systems Manager.
Hannaford Bros. Co., a multi-regional supermarket retailer supporting approximately 250 stores throughout the eastern United States, has implemented a service management solution comprising Peregrine Service Establishment and TEC. With primary responsibility for ensuring the highest levels of uptime and system availability, Hannaford's Enterprise Systems Management (ESM) group has been using ServiceCenter since 2002 to log and prioritize incident calls, handle all trouble tickets and requests for routine services, monitor all open items, identify root causes of service interruptions, and correlate problems to pinpoint trends and recurring events.
ServiceCenter's seamless integration with TEC enables rapid event management and correlation, allowing Hannaford to substantially improve its IT support efficiency and productivity. "Peregrine and Tivoli provide a winning combination for us, enabling the ESM team to categorize and prioritize problems within seconds," explained Ken Calden, Hannaford's ESM analyst. "We can direct the call to the right group, even to the most appropriate person within that group who can resolve the problem quickly."
Hannaford has also embraced Peregrine's Evolution Model to optimize their ITIL-based service management processes and reap additional operational benefits. "By incorporating automation, intelligence and two-way communication into their operations, we've been able to move well beyond chaotic and reactive service management to leverage a much more proactive approach to service management," said John McFarland, Hannaford's ESM team leader.
Hannaford is currently rolling out Peregrine's change management application and is on track with its implementation of Peregrine's service level management software, which will provide tighter integration with other service level agreement tools to help quantify IT service costs and establish performance benchmarks.
"Peregrine and Tivoli give us a great base to build upon and ensure best practices throughout Hannaford," said McFarland. "Rather than having to deal with disparate systems and multiple support platforms, they have chosen an integrated best-of-class solution that meets all their needs while providing an extensible framework for the future."
About Hannaford Bros. Co.
Hannaford Bros. Co. is a multi-regional supermarket retailer and wholly owned subsidiary of Delhaize Group, an $18 billion company with supermarkets in North America and Europe. Hannaford supermarkets are located in Maine, New Hampshire, Vermont, New York and Massachusetts. Hannaford also provides IT service support to Kash n'Karry/Sweetbay, a second Delhaize Group chain, based in Florida.
Peregrine Systems, Inc. develops enterprise software solutions that enable organizations to evolve their IT service and asset management practices for reduced costs, improved IT productivity and service, and lower risk. The company's asset and service management offerings -- ranging from Peregrine Asset Tracking and Peregrine Service Establishment to Peregrine Asset Optimization and Peregrine Service Optimization -- address specific real-world business problems. These solutions make it possible for IT organizations to maintain a changing IT infrastructure, manage their relationships with end-users and service providers and gain greater visibility into how IT investments are performing. The Peregrine Evolution Model provides a roadmap for companies that want to systematically evolve the sophistication and effectiveness of their IT operating practices.
Founded in 1981, Peregrine Systems has sustained a rich tradition of delivering solutions with superior functionality to a broad segment of the global enterprise customer market. Headquartered in San Diego, Calif., the company conducts business from offices in the Americas, Europe, and Asia Pacific. For more information, please visit www.peregrine.com.
Peregrine Systems, ServiceCenter and AssetCenter are registered trademarks of Peregrine Systems, Inc. or its affiliates. All other marks are the property of their respective owners.Related Thomas Industry Update
But I like to do more than that—and I'm going to challenge you to do the same. Ask yourself this question: What will be the security challenges of the new Web services model? I'm not talking about the proposed standards and fledgling products at the code level, since I doubt that most vendors will make that code available to us anyway. Rather, I mean examining the areas where your company will be most vulnerable where Web services are concerned—where your services meet with the outside world's.
Get Involved Early
Three steps taken now can help assure that when your company does start using Web services in a serious way, security won't be compromised.
Educate yourself; have your security team do the same. Now is the time to define for vendors and in-house developers just what standards they'll be expected to adhere to.
Demand full details from vendors and programmers about how they're addressing security. PKIs, trusted relationships, CAs, storage of keys—ask for the works.
Get involved as security standards are developed industrywide. If you've been in computing a while, your input is especially valuable. If you have an interest in this area, don't wait to have security standards dictated to you. —R.B.
First, I'm suggesting that you study up on the algorithms that define how Web services work. Then put your considerable expertise to work defining significant security practices that every vendor and every in-house programming team can follow in using this new model. You want everyone your firm works with to understand that security goes in before the label goes on; to do that, you have to help vendors and in-house staff understand your intent.
Second, demand that both your vendors and your programming staff give you full details on how they intend to provide for secure transactions with and between Web services. Make them tell you key strengths, standards incorporated and algorithms used. If public key algorithms are part and parcel to their approach, who's the Certificate Authority and what trusted relationships are in place? Where are keys generated and stored? How are they protected?
Remember, while a Web server provides for interaction between a browser (and thus an individual) and a Web page, Web services provide for interaction between Web services. If code somewhere is talking to code elsewhere on my—or my company's—behalf, I want to know that hacker Beelzebub's code isn't spoofing, examining, corrupting, stealing or otherwise interfering with the process.
Third, review the proposed security standards and processes already in the works. Participate in the discussion. The opportunity is this: Each succeeding "new model of computing" seems to evolve without the benefit of the participation of the generations of computing experts from the previous one. I'm not saying that anyone working on current projects is clueless—far from it.
There are some excellent ideas being incorporated. But let's face it—of the millions of programmers working on your Web services projects, everyone won't be quite so gifted. If Web services are to be secured, their design and implementation requires your participation. Since you probably won't get an invitation, you'll have to jump right in.
Early Vendor Solutions
In addition to SSL and other PKI/certificate-based approaches, vendors are using established and proposed standards, as well as proprietary solutions. Here are a few vendor approaches:
IBM (www.ibm.com): IBM's DB2/XML Extender allows access to DB2 version 7.2 by Web services applications. Tivoli Manager for WebSphere Application Server provides a single point of control for access in distributed environments that use WebSphere. Tivoli SecureWay Policy Director can be used by WebSphere developers to build access control into applications.
Microsoft (www.microsoft.com): Microsoft's .NET strategy entails the use of security in several areas including file, operation and URL authorization, rule-based security policies and role-based security based on users inside and outside of traditional Windows environments. Microsoft's strategy also provides for authentication of .NET forms, in which a user provides credentials on a form that's submitted to the application for validation.
Netegrity (www.netegrity.com): Netegrity's TransactionMinder is intended to provide centrally managed, policy-based access control to XML-based Web services and UDDI registries with initial support for Sun ONE and webMethod's platform. Future support is planned for Microsoft's .NET, BEA Systems and Bowstreet's Web services.
Oblix (www.oblix.com): Oblix has released NetPoint 5.0, a management software product that uses XML-based Web services for identity and access. It integrates with Microsoft's Active Directory (user and group controls defined in AD can be used) and Verisign's On-Site Certificate services.
Securant Technologies (www.RSA.com): Securant Technologies, now part of RSA Securities, has announced single sign-on, Web-access management for BEA WebLogic's Portal 4.0 through its ClearTrust SecureControl product. Securant's products will use SAML. —R.B.
Determining the questions to ask is simple. Secure Web services should provide sophisticated handling of the same security challenges you demand of any computing logic. The problem is, because Web services often will involve outside exposure, making such services safe demands that you take a very different approach.
Authentication: In the information systems world that most of us work in, authentication means proving identity by providing a user ID and password, or in more sophisticated environments, a smart card, token or body part. In modern networks, computers may authenticate each other through certificates, Kerberos or even pre-shared manual keys. In the Web services world, programs of varying ownership, origination and sophistication will be interacting with each other. How can they be assured that these pieces of code can correctly identify and authenticate each other?
Authorization: Let's pretend that you're a medical establishment—a hospital or a doctor's office—and I'm a medical insurance company. I might have Web services in place that receive and respond to your Web services' requests for payment. Once their services have proven their identity, how can they control what they can do with each other? In the course of the transfer of patient information from your Web service to mine, what controls the access my Web service has?
Think of two clerks from different companies talking on the phone. You have strict rules on what types of information can be provided to whom. Indeed, you control the access your employee has as well. Obviously, I could program my Web service to ask certain questions, but will yours be able to determine which it should answer? They can give rules to clerks and restrict their knowledge, and set file permissions to restrict users accessing computer files. Yet how will this model work when the people exchanging information are not people at all but snippets of code?
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APICS [2 Certification Exam(s) ]
Apple [69 Certification Exam(s) ]
AppSense [1 Certification Exam(s) ]
APTUSC [1 Certification Exam(s) ]
Arizona-Education [1 Certification Exam(s) ]
ARM [1 Certification Exam(s) ]
Aruba [6 Certification Exam(s) ]
ASIS [2 Certification Exam(s) ]
ASQ [3 Certification Exam(s) ]
ASTQB [8 Certification Exam(s) ]
Autodesk [2 Certification Exam(s) ]
Avaya [96 Certification Exam(s) ]
AXELOS [1 Certification Exam(s) ]
Axis [1 Certification Exam(s) ]
Banking [1 Certification Exam(s) ]
BEA [5 Certification Exam(s) ]
BICSI [2 Certification Exam(s) ]
BlackBerry [17 Certification Exam(s) ]
BlueCoat [2 Certification Exam(s) ]
Brocade [4 Certification Exam(s) ]
Business-Objects [11 Certification Exam(s) ]
Business-Tests [4 Certification Exam(s) ]
CA-Technologies [21 Certification Exam(s) ]
Certification-Board [10 Certification Exam(s) ]
Certiport [3 Certification Exam(s) ]
CheckPoint [41 Certification Exam(s) ]
CIDQ [1 Certification Exam(s) ]
CIPS [4 Certification Exam(s) ]
Cisco [318 Certification Exam(s) ]
Citrix [48 Certification Exam(s) ]
CIW [18 Certification Exam(s) ]
Cloudera [10 Certification Exam(s) ]
Cognos [19 Certification Exam(s) ]
College-Board [2 Certification Exam(s) ]
CompTIA [76 Certification Exam(s) ]
ComputerAssociates [6 Certification Exam(s) ]
Consultant [2 Certification Exam(s) ]
Counselor [4 Certification Exam(s) ]
CPP-Institue [2 Certification Exam(s) ]
CPP-Institute [1 Certification Exam(s) ]
CSP [1 Certification Exam(s) ]
CWNA [1 Certification Exam(s) ]
CWNP [13 Certification Exam(s) ]
Dassault [2 Certification Exam(s) ]
DELL [9 Certification Exam(s) ]
DMI [1 Certification Exam(s) ]
DRI [1 Certification Exam(s) ]
ECCouncil [21 Certification Exam(s) ]
ECDL [1 Certification Exam(s) ]
EMC [129 Certification Exam(s) ]
Enterasys [13 Certification Exam(s) ]
Ericsson [5 Certification Exam(s) ]
ESPA [1 Certification Exam(s) ]
Esri [2 Certification Exam(s) ]
ExamExpress [15 Certification Exam(s) ]
Exin [40 Certification Exam(s) ]
ExtremeNetworks [3 Certification Exam(s) ]
F5-Networks [20 Certification Exam(s) ]
FCTC [2 Certification Exam(s) ]
Filemaker [9 Certification Exam(s) ]
Financial [36 Certification Exam(s) ]
Food [4 Certification Exam(s) ]
Fortinet [13 Certification Exam(s) ]
Foundry [6 Certification Exam(s) ]
FSMTB [1 Certification Exam(s) ]
Fujitsu [2 Certification Exam(s) ]
GAQM [9 Certification Exam(s) ]
Genesys [4 Certification Exam(s) ]
GIAC [15 Certification Exam(s) ]
Google [4 Certification Exam(s) ]
GuidanceSoftware [2 Certification Exam(s) ]
H3C [1 Certification Exam(s) ]
HDI [9 Certification Exam(s) ]
Healthcare [3 Certification Exam(s) ]
HIPAA [2 Certification Exam(s) ]
Hitachi [30 Certification Exam(s) ]
Hortonworks [4 Certification Exam(s) ]
Hospitality [2 Certification Exam(s) ]
HP [750 Certification Exam(s) ]
HR [4 Certification Exam(s) ]
HRCI [1 Certification Exam(s) ]
Huawei [21 Certification Exam(s) ]
Hyperion [10 Certification Exam(s) ]
IAAP [1 Certification Exam(s) ]
IAHCSMM [1 Certification Exam(s) ]
IBM [1532 Certification Exam(s) ]
IBQH [1 Certification Exam(s) ]
ICAI [1 Certification Exam(s) ]
ICDL [6 Certification Exam(s) ]
IEEE [1 Certification Exam(s) ]
IELTS [1 Certification Exam(s) ]
IFPUG [1 Certification Exam(s) ]
IIA [3 Certification Exam(s) ]
IIBA [2 Certification Exam(s) ]
IISFA [1 Certification Exam(s) ]
Intel [2 Certification Exam(s) ]
IQN [1 Certification Exam(s) ]
IRS [1 Certification Exam(s) ]
ISA [1 Certification Exam(s) ]
ISACA [4 Certification Exam(s) ]
ISC2 [6 Certification Exam(s) ]
ISEB [24 Certification Exam(s) ]
Isilon [4 Certification Exam(s) ]
ISM [6 Certification Exam(s) ]
iSQI [7 Certification Exam(s) ]
ITEC [1 Certification Exam(s) ]
Juniper [64 Certification Exam(s) ]
LEED [1 Certification Exam(s) ]
Legato [5 Certification Exam(s) ]
Liferay [1 Certification Exam(s) ]
Logical-Operations [1 Certification Exam(s) ]
Lotus [66 Certification Exam(s) ]
LPI [24 Certification Exam(s) ]
LSI [3 Certification Exam(s) ]
Magento [3 Certification Exam(s) ]
Maintenance [2 Certification Exam(s) ]
McAfee [8 Certification Exam(s) ]
McData [3 Certification Exam(s) ]
Medical [69 Certification Exam(s) ]
Microsoft [374 Certification Exam(s) ]
Mile2 [3 Certification Exam(s) ]
Military [1 Certification Exam(s) ]
Misc [1 Certification Exam(s) ]
Motorola [7 Certification Exam(s) ]
mySQL [4 Certification Exam(s) ]
NBSTSA [1 Certification Exam(s) ]
NCEES [2 Certification Exam(s) ]
NCIDQ [1 Certification Exam(s) ]
NCLEX [2 Certification Exam(s) ]
Network-General [12 Certification Exam(s) ]
NetworkAppliance [39 Certification Exam(s) ]
NI [1 Certification Exam(s) ]
NIELIT [1 Certification Exam(s) ]
Nokia [6 Certification Exam(s) ]
Nortel [130 Certification Exam(s) ]
Novell [37 Certification Exam(s) ]
OMG [10 Certification Exam(s) ]
Oracle [279 Certification Exam(s) ]
P&C [2 Certification Exam(s) ]
Palo-Alto [4 Certification Exam(s) ]
PARCC [1 Certification Exam(s) ]
PayPal [1 Certification Exam(s) ]
Pegasystems [12 Certification Exam(s) ]
PEOPLECERT [4 Certification Exam(s) ]
PMI [15 Certification Exam(s) ]
Polycom [2 Certification Exam(s) ]
PostgreSQL-CE [1 Certification Exam(s) ]
Prince2 [6 Certification Exam(s) ]
PRMIA [1 Certification Exam(s) ]
PsychCorp [1 Certification Exam(s) ]
PTCB [2 Certification Exam(s) ]
QAI [1 Certification Exam(s) ]
QlikView [1 Certification Exam(s) ]
Quality-Assurance [7 Certification Exam(s) ]
RACC [1 Certification Exam(s) ]
Real-Estate [1 Certification Exam(s) ]
RedHat [8 Certification Exam(s) ]
RES [5 Certification Exam(s) ]
Riverbed [8 Certification Exam(s) ]
RSA [15 Certification Exam(s) ]
Sair [8 Certification Exam(s) ]
Salesforce [5 Certification Exam(s) ]
SANS [1 Certification Exam(s) ]
SAP [98 Certification Exam(s) ]
SASInstitute [15 Certification Exam(s) ]
SAT [1 Certification Exam(s) ]
SCO [10 Certification Exam(s) ]
SCP [6 Certification Exam(s) ]
SDI [3 Certification Exam(s) ]
See-Beyond [1 Certification Exam(s) ]
Siemens [1 Certification Exam(s) ]
Snia [7 Certification Exam(s) ]
SOA [15 Certification Exam(s) ]
Social-Work-Board [4 Certification Exam(s) ]
SpringSource [1 Certification Exam(s) ]
SUN [63 Certification Exam(s) ]
SUSE [1 Certification Exam(s) ]
Sybase [17 Certification Exam(s) ]
Symantec [134 Certification Exam(s) ]
Teacher-Certification [4 Certification Exam(s) ]
The-Open-Group [8 Certification Exam(s) ]
TIA [3 Certification Exam(s) ]
Tibco [18 Certification Exam(s) ]
Trainers [3 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
TruSecure [1 Certification Exam(s) ]
USMLE [1 Certification Exam(s) ]
VCE [6 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [33 Certification Exam(s) ]
Vmware [58 Certification Exam(s) ]
Wonderlic [2 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]
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