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000-030 IBM Tivoli Service Request Manager V7.2(R) Implementation

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000-030 exam Dumps Source : IBM Tivoli Service Request Manager V7.2(R) Implementation

Test Code : 000-030
Test Name : IBM Tivoli Service Request Manager V7.2(R) Implementation
Vendor Name : IBM
: 202 Real Questions

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IBM IBM Tivoli Service Request

IBM Updates service birth manager | killexams.com Real Questions and Pass4sure dumps

IBM remaining week introduced a new unencumber of carrier start manager for vigour methods, a PowerVM-primarily based product that helps vigour techniques and X86 shoppers provision and control virtual working device cases. With version 7.2.2, the offering receives enhancements within the area of monitoring and usage metering.

IBM bills carrier beginning supervisor as a cloud management equipment that’s geared towards helping consumers squeeze essentially the most digital bang for their actual buck. The primary task of the application (which is accessible in vigour programs and X86 flavors) is automating the provisioning and de-provisioning of AIX, Linux, and home windows (sorry, no IBM i) environments by way of VMware and PowerVM virtualization software on gadget x, power systems, and Linux on equipment z servers.

however carrier delivery supervisor presents other capabilities, too, corresponding to actual-time monitoring, utilization accounting, security controls, prepackaged workflows, power administration, and historical trending and potential evaluation that can help IT group of workers efficaciously operate a industrial, multi-tenant cloud environment. The application also provides a self-service portal that permits end users to request their personal virtual machines and get them permitted via a workflow procedure with the IT department.

The accurate aspects accessible in provider birth manager vary, counting on which version the consumer selects. There are three variants accessible in the carrier birth supervisor family unit, with Tivoli provider Automation supervisor occupying the entry-level place, CloudBurst occupying essentially the most superior spot, and the carrier delivery manager version occupying the center spot.

provider beginning manager version 7.2.2 provides a couple of new facets, including the digital monitoring capabilities of Tivoli Monitoring for virtual Servers version 6.2.three, and the new metering and accounting capabilities in Tivoli usage and Accounting supervisor version 7.3.

provider delivery supervisor is also bundled with IBM’s methods Director and IBM methods Director VMControl. A license for service delivery manager expenses $1,200 on the X86 platform and $1,440 on energy techniques and z/OS structures. For extra assistance, see IBM united states application Announcement 211-322 (.pdf).

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IBM Expands data coverage application Portfolio | killexams.com Real Questions and Pass4sure dumps

supply: IBM

July 30, 2008 08:00 ET

technology From FilesX Acquisition Helps clients manage and give protection to tips

ARMONK, big apple--(Marketwire - July 30, 2008) - IBM (NYSE: IBM) these days announced a new suite of integrated statistics insurance policy options designed to aid customers of all sizes take care of ever-increasing volumes of information and extended force to hold and impulsively recuperate information to fulfill criminal and regulatory necessities.

in accordance with IDC, 161 exabytes of digital content material was created, captured, or replicated in 2006 -- ample records to stack books from the earth to the moon a dozen times -- and the quantity is anticipated to multiply by eleven instances to 1,800 exabytes by means of 2011.[1]

IBM's new Tivoli Storage supervisor FastBack application -- the first new products as a result of IBM's fresh acquisition of FilesX -- can deliver purchasers with enhanced business continuity and complete healing of facts and applications, as smartly as the skill to tackle compliance throughout consumer records facilities and far off workplaces. part of IBM's Tivoli Storage supervisor line, the brand new application expands IBM's existing commercial enterprise facts coverage solutions with new capabilities to support protect information that resides outdoor managed servers, on remote networks.

"The explosion of statistics coupled with expanding compliance requirements is riding the need for shoppers of all sizes to preserve, protect and recover counsel," noted Kelly Beavers, director, IBM storage software. "These new options complement their latest statistics insurance plan application portfolio by way of offering backup and recuperation elements tailor-made for far flung workplace and mid-market shoppers."

"As an suggestions technology issuer, they require an information insurance plan solution which will assist ensure business continuity whereas also presenting us the means to continue and right away recover consumer information," mentioned Jason Waldrop, CEO, CWPS. "IBM's new offerings supply a finished records insurance plan answer with a purpose to help us comfortable their own enterprise statistics, as well as, give catastrophe restoration features for their purchasers."

the new products convey continual information protection and close-quick recovery of functions, databases, and file servers:

-- IBM Tivoli Storage supervisor FastBack for continuous data insurance policy and near-rapid recovery technology for windows file servers and purposes including Microsoft change, Microsoft SQL, Lotus Domino, Oracle, DB2 and others. The application provides facts insurance plan and restoration for purposes in information facilities or remote department workplaces, firms and small enterprise shoppers. Tivoli Storage manager FastBack can dispose of backup home windows through constantly shooting facts adjustments on the block degree with minimal have an effect on to the techniques it protects. Its coverage-based strategy to facts protection allows directors to enrich recovery service ranges -- particularly restoration point goals (RPO) and restoration Time objectives (RTO) on a per- utility foundation. Tivoli Storage supervisor FastBack additionally gives an almost instantaneous repair capability that makes it possible for functions to be up and running within minutes after facts recovery is initiated, whereas facts restoration is carried out within the historical past. -- IBM Tivoli Storage manager FastBack for Microsoft alternate for short and simple restore of particular person trade objects corresponding to email messages and attachments, contact lists, calendars, initiatives and journal entries. Tivoli Storage manager FastBack for Microsoft alternate uses an intuitive interface that could in the reduction of downtime and improve productivity. -- IBM Tivoli Storage manager FastBack for bare machine recuperation to aid users comfortably recover complete techniques to a comparable server, to a brand new server with different hardware or to a virtual computing device. Tivoli Storage manager FastBack for naked desktop healing gives customers with a tool for performing server migrations, and presents a totally budget friendly enterprise resilience answer for faraway branch offices. -- IBM Tivoli Storage manager FastBack middle which mixes the three Tivoli Storage supervisor FastBack products into a single, handy kit.

"IBM's fast integration of the FilesX options illustrates the complementary nature of each agencies' records insurance policy options," spoke of Lauren Whitehouse, analyst at business approach group. "With the FilesX acquisition, IBM noticed a chance to extend its business facts insurance plan portfolio to consist of remote workplaces and target the mid-market. With the new items announced nowadays, IBM now offers a greater comprehensive suite of items that address insurance plan and healing needs of SMB and enterprise shoppers."

the brand new, business-degree continuous records protection capabilities complement IBM's existing file-based mostly utility called IBM Tivoli continual statistics insurance plan for info, which is centered at SMB valued clientele as well as computing device and laptop users.

IBM system Storage DS4000 and IBM device Storage DS3000 select fashions have been delivered to the suite of storage items supposed to integrate with IBM Tivoli Storage manager FastBack to deliver SMB consumers with comprehensive facts restoration and company continuity options.

the new IBM Tivoli Storage manager FastBack solutions will be attainable August 15, 2008.

For greater guidance on the IBM Tivoli Storage supervisor household, talk over with http://www-306.ibm.com/software/tivoli/products/storage-mgr/

[1] supply: IDC: The distinct and Exploding Digital Universe: An updated Forecast of global counsel boom via 2011, March 2008.


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Identity Management Case Example | killexams.com real questions and Pass4sure dumps

A large food and general merchandise wholesaler in the United States had a strategic vision based on strengthening its relationships with the market’s largest retailers, and increasing its vertical penetration through the acquisition of niche channel wholesalers.

The company was relying upon the added business flexibility provided by their SAP implementation and extending their existing investment in legacy technology to support this vision. Integration of the legacy technology, however, had become a barrier to their success, due to its security management inefficiencies and administration risk.

The company was struggling with maintaining a secure IT architecture compliant with government laws and corporate business control objectives. Their existing security architecture was based on the coordination and integration of disparate application-based security systems. Each of the applications was designed with its own user identity, authentication and authorization capabilities that resulted in their security management becoming overly complex, labor-intensive and error-prone.

The company was seeking to transition to a shared-service identity management architecture, consisting of directory and security services that make identity, security and policy management reusable resources across all applications. At the center of this vision was their desire to extend their investment in their SAP R/3 Human Resources module and use it as the authoritative source for their identity management solution.

The company had two key objectives.

The short-term objective was to implement a security solution whereby authorization for access to the warehouse management system would be centrally defined, managed and controlled, based on predefined job roles. The solution had to automatically add, change or delete a user’s access in all warehouse systems within the company’s numerous distribution centers located throughout the United States.

The long-term goal was to design an identity management solution that would create an efficient and reliable process for ultimately administering all user access needs for all level-one applications (to include TCI, Manugistics, SAP, MS Exchange, and WebSphere MQ) and operating systems (to include OS/390, AS/400, NT and AIX) at the company. The company also was introducing a new internet architecture and looking to increase their web commerce capabilities. The identity management solution had to incorporate a web single sign-on solution (using IBM Tivoli Access Manager) that will establish a common web authentication, identity control and authorization structure.

Creating the solution

A four-week strategy session produced requirements and an implementation plan to achieve the short- and long-term objectives. The high level design consisted of utilizing SAP R/3 HR as the authoritative source for the company’s employee identities. Events (hire, change, termination) would be provisioned from SAP to an identity repository consisting of Novell eDirectory.

A ‘role based access controls (RBAC)’ model would be developed based upon employee attributes available within SAP R/3 HR (job codes and positions), and utilized to provision employee actions (add, change, disable) to downstream applications. The provisioning of employee information from SAP R/3 HR to the identity repository and down to a warehouse management application would be enabled using Novell DirXML software/technology.

The final component of the solution would be establishing IBM’s Tivoli Access Manager as the single control point for web based authentication to secure all internet and intranet-based traffic/access. Tivoli Access Manager would be configured to use the identity repository as the authentication source for web-based applications and users.

A 90-day implementation plan was developed that broke the project down into four steps:

  • Establishing SAP as the employee authoritative source
  • Implementing the identity repository
  • Provision to the warehouse management application
  • Implementing web single sign-on for selected applications
  • The first deliverable in this step was an ‘identity model.’ The process used to develop this model consisted of an analysis of the SAP HR environment and business processes, as well as the applications to be provisioned downstream and protected by the web single sign-on solution. This analysis required not only a review of the technical needs of the applications but also of the underlying business processes supporting the technology (HR and downstream applications). This was done to ensure that any data quality demands placed on the model could be supported.

    The next step was to enable the clients SAP R/3 Human Resource module to share information between SAP and Novell eDirectory. SAP requires the use of application link enabling (ALE) functionality and an SAP-validated interface method (IDOC processing) to share information. ALE uses SAP intermediate document (IDOC) capabilities to pass information across systems.

    Synchronizing between systems

    It was determined that the identity repository would require a flat tree structure. The initial scope of the identity management project was to synchronize ’employee identity’ attributes from the SAP R/3 HR module to an identity repository ‘Company_IM tree.’ This was achieved utilizing a technology solution from Novell called DirXML. DirXML is an event-driven utility that provides flexible synchronization between disparate systems so that enterprise data can be kept up to date with minimal maintenance costs. DirXML was used to synchronize employee identity information between SAP R/3 HR, eDirectory and the warehouse management application.

    Since the applications had different ways of representing data elements, DirXML was used to match the ‘object classes’ (accounts or records) and ‘attributes’ (fields) between the different applications. By doing this ‘schema mapping,’ the underlying applications did not need to be modified to match eDirectory. Each application was enabled with a DirXML driver that mapped their object classes and attributes to allow the DirXML configuration to be based on eDirectory attributes.

    Additionally, some applications required fields to be filled in before a user account could be created. By identifying these required attributes, DirXML was used to enforce the business processes by ‘vetoing’ the creation of an account until all required attributes had values. Applications also had existing employee accounts where a method to match objects between the systems had to be created. They achieved this through a process known as ‘object mapping’ that allowed existing objects to be matched to existing or newly created eDirectory objects as long as unique matching criteria could be determined.

    Finally, different applications did not represent data in the same format or method. This was overcome through the use of data transformation techniques that can manipulate data from one system to the next into the proper format. This can be as simple as translating a full name into three attributes (given name, middle initial, last name) or as complex as applying an external process to a series of attributes.

    DirXML was also used to provision the necessary accounts to the warehouse management application. This was achieved by the execution of a data mapping exercise that identified all the necessary fields required by the warehouse management application. Each field was then reviewed to determine if it would be populated directly from an identity repository attribute, derived from an identity repository attribute or created by the DirXML functionality based upon predefined rules.

    Implementing web single sign-on

    The first step of this phase was to analyze the usage patterns. This proved difficult in that all usage was estimated while there was little or no current activity. They developed a number of architectural assumptions for this portion of the project.

  • Estimated number of users would be 35,000
  • Average web single sign-on user LDAP footprint is estimated at 20Kb of storage per user
  • Average size of authenticated authorization request is estimated at 5Kb
  • LDAP replication schedule and propagation queue sizing estimates have concluded that replication will be done in batch and for 35,000 LDAP users the size of the propagation queue and its effect on the master LDAP server performance is of minimal concern.
  • IBM Tivoli Access Manager includes a high performance, multi-threaded web reverse proxy that applies fine-grained security policy to the protected web object space. In this configuration, IBM Tivoli Access Manager delivered single sign-on to the company’s IBM Websphere portal and underlying web applications. Out of the box however, the Tivoli Access Manager did not provide for native integration with eDirectory for user authentication (although the latest version 4.1 does provide out-of-the-box integration for Novell eDirectory).

    To achieve this they utilized the cross domain authentication service (CDAS) functionality of Tivoli Access Manager, a tool for federating authentication requests to directories and user repositories. In this configuration, users were authenticated in Tivoli Access Manager to the Novell eDirectory IM tree. Required attributes are returned from eDirectory to the CDAS API that then returns these attributes to Tivoli Access Manager where access decisions are made.

    Lessons learned

    The project from start to finish lasted eight months and established a new internet-enabled security architecture based upon the existence of identity driven enterprise roles. These roles enabled a consistent definition of a user’s business purpose for access to company resources and more timely and efficient administration. The cost savings goal that is now being targeted is to reduce their helpdesk support calls by completing the standardization of user IDs and passwords across the architecture. The company estimates a 90 percent reduction from their historical 5,000-a-year password reset call population.

    The project itself reinforced to management the need to identify key stakeholders early in the project. Achieving this level of integration across a security architecture is disruptive; frequent and meaningful communication with business process owners was crucial to identifying and resolving process/technology conflicts throughout the project.

    Additionally, management realized that implementing an identity-based security architecture requires extensive enterprise requirement definitions and sufficient full-time resources to ensure sustainability.

    The solution provided the company with key value statements, which focused on corporate goal and initiatives:

  • Unified end-user experience – reduced the number of user IDs and passwords making it easier for the employees to gain access through standardization and centralization
  • Cost reduction – web single sign-on with password management reduced helpdesk calls and improved employee productivity
  • Enterprise standardization – established enterprise security requirements/standards for future e-business application design and integration
  • Creating an identity-based security architecture allowed the company to easily migrate from a decentralized security architecture to a centralized architecture based on business processes. The end result was a robust and flexible security architecture to handle acquisitions and the migration towards a pure web-based application architecture.

    Jim Burns is a principal with Deloitte & Touche (www.deloitte.com).


    ServiceNow: Decelerating Growth, Limited Market Size Point To Large Downside | killexams.com real questions and Pass4sure dumps

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    Shared identities | killexams.com real questions and Pass4sure dumps

    Shared identities

    Federated approach makes identity management portable

  • By Maggie Biggs
  • Mar 13, 2008
  • Overlapping identity management systems can be as much of a pain to users ' and ultimately to systems administrators ' as multiple passwords.

    Agencies that maintain multiple user repositories or whose processes cross more than one security domain should consider implementing federated identity management to reduce administrative overhead and costs while increasing security and simplifying the user's experience. The primary objective of federated identity management is to give authorized users the ability to securely access applications or services both in their own organization and in other domains without the need for redundant user administration in all the domains involved.

    The need is obvious; with the increased integration of Internet-related technologies into business processes, users often need to cross domains to access external systems. Likewise, external users often need to access internal systems.

    Imagine federal, state and local first responders being able to access all levels of resources with a single sign-on. A federated identity management system can handle that type of responsibility without sacrificing security.

    Maintaining identities

    There are several benefits to implementing federated identity management. 'Chief among those that have driven deployments is the cost of maintaining identities for service providers," said Andras Cser of Forrester research. 'With federation, only one party needs to maintain the users' identities.'

    Moreover, security can be improved by authenticating and authorizing users in a single operation and then using their identity attributes to determine which applications or services they can access.

    Privacy can also be addressed because the information shared can be controlled or limited.

    For the user, life gets easier because in a federated environment, they must remember only a single password.

    Adoption of federated identity management is expected to increase dramatically this year and next as organizations attempt to improve communication with business partners, enhance customer service, better integrate outsourced services, and adopt more open, standards- based technologies. Cser said he expects market adoption to double by 2009.

    However, some challenges remain before adoption can go mainstream ' and they're not only technical. People, process and risk issues must be addressed during any federated identity implementation, said Gregg Kreizman, research director of Secure Business Enablement at Gartner Group. These agreements lay out the fundamental expectations for all parties and include elements such as:

  • How identity will be proved before a credential is issued.
  • What forms of authentication will be used.
  • The expectations for provisioning and de-provisioning users.
  • How credential providers' activities will be monitored and audited.
  • Which service levels will be maintained.
  • What are the users' responsibilities.
  • The liabilities for each party in the event of a breech or failure.
  • The audit requirements.
  • 'Establishing such an agreement has typically been the most difficult part of establishing a federation,' Kreizman said. Therefore, one of the most important items on your federated identity management checklist should be establishing a formal governance plan with all cross-domain partners.

    Carolyn Ford, product manager for Identity and Access Management Solutions at Novell, said she also sees some technical hurdles. 'There needs to be standardization on identity policies and procedures to ensure consistency through the organization,' she said. 'Organizations also need to implement an external auditing and monitoring system to validate and prove those systems were properly implemented and effective.'

    How it works

    At a high level, a user or service logs in to an identity provider (IdP) ' usually in the user's local domain. The user or service then requests access to an application or a service. If that request is in the local domain and the user is authorized to access it, the IdP grants access.

    On the other hand, if the request is for an application or service in another domain, the IdP redirects the request along with an assertion containing the federated identity information.



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